How to hire a customer service security officer

How to hire a customer service security officer, step by step

Here's a step-by-step customer service security officer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service security officer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service security officer
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The customer service security officer hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service security officer's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service security officers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents customer service security officer salaries for various positions.

   Type of Customer Service Security Officer	Description	Hourly rate
   Customer Service Security Officer	Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.	$11-17
   Officer	An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises... Show more	$12-49
   Security	A Security's main responsibility is to keep people or an establishment safe. This responsibility is carried out by constantly patrolling a designated area and monitoring the activity within the premises... Show more	$11-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patrol
   • Customer Service
   • Law Enforcement
   • Emergency Situations
   • Client Property
   • Incident Reports
   • Front Desk
   • Property Damage
   • Safety Hazards
   • CCTV
   • Traffic Control
   • Crowd Control
   • Security Cameras
   • Security Systems

   Check all skills

   Responsibilities:

   • Patrol VCU operate parking facilities by foot and motor vehicle to augment safety to patrons from personal and property threats.
   • Patrol inside hospital and outside perimeter of campus facilities.
   • Operate CCTV surveillance systems and electronic communications systems to monitor guest and employee activities.
   • Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
   • Station as the VIP host, make sure all high end clients are exceptionally service.

   More customer service security officer duties

3. Make a budget

   Including a salary range in your customer service security officer job description is one of the best ways to attract top talent. A customer service security officer can vary based on:

   • Location. For example, customer service security officers' average salary in mississippi is 44% less than in alaska.
   • Seniority. Entry-level customer service security officers 38% less than senior-level customer service security officers.
   • Certifications. A customer service security officer with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer service security officer's salary.

   Average customer service security officer salary

   $14.13hourly

   $29,398 yearly

   ---

   Entry-level customer service security officer salary

   $23,000 yearly salary

   Updated December 26, 2025

   Average customer service security officer salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$32,797	$16
   2	Colorado	$32,073	$15
   3	Missouri	$30,355	$15
   4	Utah	$29,628	$14
   5	Maryland	$29,261	$14
   6	Virginia	$28,981	$14
   7	Nevada	$28,975	$14
   8	Illinois	$28,909	$14
   9	Iowa	$28,841	$14
   10	Michigan	$27,969	$13
   11	Indiana	$26,226	$13
   12	Pennsylvania	$25,939	$12
   13	Ohio	$24,717	$12
   14	Louisiana	$24,409	$12
   15	Arkansas	$22,239	$11

   Average customer service security officer salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Dana-Farber Cancer Institute	$39,651	$19.06	11
   2	NTT Europe Ltd	$34,837	$16.75	22
   3	Allied Universal	$29,913	$14.38
   4	Titan Security Group	$29,523	$14.19	37
   5	Securitas Electronic Security	$29,363	$14.12	873
   6	SEi Security	$28,788	$13.84
   7	Securitas AB	$28,750	$13.82	1,568
   8	Advantage Security	$28,720	$13.81	6
   9	Remote	$28,229	$13.57

4. Writing a customer service security officer job description

   A customer service security officer job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer service security officer job description:

   Customer service security officer job description example

   Wage: $13.00/hour
   
   We help make your world a safer place.
   
   Are you interested in being part of our Security Team?
   
   + Apply quickly and efficiently online
   
   + Interview from the convenience of your own home
   
   + Weekly pay
   
   + Competitive benefits
   
   + Flexible schedules
   
   + Employee Referral Bonus
   
   Security Officer/Guard
   
   + Security Positions are Full and Part Time
   
   + Must have excellent Customer Service skills
   
   + Security positions require you pass our drug screen and background check
   
   + Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers/Guard
   
   Job Requirements of the Security Officer/Security Guard include but are not limited to:
   
   + Security Officers/Security Guards observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
   
   + Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
   
   + Additional physical requirements of the security officer/guard may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
   
   We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
   
   No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
   
   Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.
   
   See a different world.
   
   EOE/M/F/Vet/Disabilities

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer service security officer for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer service security officer job on Zippia to find and recruit customer service security officer candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer service security officer candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service security officer

   Once you've decided on a perfect customer service security officer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new customer service security officer first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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