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Customer service security officer skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical customer service security officer skills. We ranked the top skills for customer service security officers based on the percentage of resumes they appeared on. For example, 33.7% of customer service security officer resumes contained patrol as a skill. Continue reading to find out what skills a customer service security officer needs to be successful in the workplace.

15 customer service security officer skills for your resume and career

1. Patrol

Here's how customer service security officers use patrol:
  • Access control and patrol for Robert Morris University.
  • Perform Foot Patrol of Contracted Buildings and Surroundings.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service security officers use customer service:
  • Provide Customer Service and Security for arriving International passengers at Terminal C at the Newark Liberty International Airport.
  • Maintain customer service while performing access control and reporting all incidents of facility for my shift unsupervised.

3. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how customer service security officers use law enforcement:
  • Coordinate and collaborate with local law enforcement officials
  • Assisted local law enforcement officers with crowd control and surveillance during large public events and provided dispatch service for priority transports.

4. Emergency Situations

Here's how customer service security officers use emergency situations:
  • Enforced rules, regulations, policies procedures and respond to emergency situations requiring security assistance.
  • Responded to emergency situations of various types at all Time Warner locations.

5. Client Property

Here's how customer service security officers use client property:
  • Monitor cameras and report to security officers / emergency dispatchers to remove unauthorized individuals and vehicles within client property boundaries.
  • Provide professional security and customer service for commercial/corporate environments providing for the security and safety of client property and personnel.

6. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how customer service security officers use incident reports:
  • Document incident reports, various log books and other legal documents.
  • Monitored multiple databases to keep track of all incident reports, developed department protocols, and administrative phone lists.

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7. Front Desk

Here's how customer service security officers use front desk:
  • Direct all visitors and vendors to the front desk so they can be properly signed in.
  • Worked closely with management during busy building opening at front desk.

8. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how customer service security officers use property damage:
  • Recorded data and corresponded with various departments to assess property damage, unusual occurrences and the malfunctioning of machinery and equipment.
  • Monitor surveillance and equipment, often safety patrol fir property damage or vandalism, identification access and periodic daily report.

9. Safety Hazards

Safety hazards are defined as any potential source of danger or harm to a person's health and safety. The term commonly refers to the risks associated with the kind of occupation or work. The five common types of occupational safety hazards are; biological (health risks from viruses, bacteria, insect,s, etc.), chemical (dangerous substances used in manufacturing plants), physical (risk of injury associated with labor), Ergonomic (worker's efficiency during work), and Psychosocial (mental health risks involved with certain occupations).

Here's how customer service security officers use safety hazards:
  • Demonstrated decisive verbal communication and strategic patrol routines to provide a secure environment, reporting any safety hazards or security risk.
  • Patrolled premises and documented any building malfunctions or suspicious behaviors to address all safety hazards and prevent potential incidents.

10. CCTV

Here's how customer service security officers use cctv:
  • Prepare Daily activity reports, answer the telephone, monitor CCTV Answer visitors questions and give directions
  • Monitored CCTV environment, secured classified areas during building evacuations and maintained watch over 50 conference and IT classified information centers.

11. Traffic Control

Traffic control helps in the supervision of the movement of vehicles, goods, and people for safety and efficiency.

Here's how customer service security officers use traffic control:
  • Traffic control and motorist assistance requests.
  • Ensured customers were satisfied with services provided make sure everything is maintained and organized experience in traffic control.

12. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how customer service security officers use crowd control:
  • Provided first aid and assisted in crowd control.
  • Crowd control, helping customers in anyway we think we can be available at the time.

13. Security Cameras

Here's how customer service security officers use security cameras:
  • Review security cameras and tapes.
  • Monitor security cameras and immediately report fraudulent/unauthorized activity.

14. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how customer service security officers use security systems:
  • Performed vulnerability/risk assessments on leased facilities and conducted security compliance inspections on state-of-the-art electronic security systems/physical security countermeasures.
  • Operated/maintained automated security systems/closed circuit television systems.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer service security officers use telephone calls:
  • Patrolled given areas/Monitored Cameras/Answered-Recorded telephone calls
  • Received and relayed incoming and outgoing telephone calls and electronic messages and directed clientele to appropriate department to receive information.
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List of customer service security officer skills to add to your resume

Customer service security officer skills

The most important skills for a customer service security officer resume and required skills for a customer service security officer to have include:

  • Patrol
  • Customer Service
  • Law Enforcement
  • Emergency Situations
  • Client Property
  • Incident Reports
  • Front Desk
  • Property Damage
  • Safety Hazards
  • CCTV
  • Traffic Control
  • Crowd Control
  • Security Cameras
  • Security Systems
  • Telephone Calls
  • Surveillance Equipment
  • Emergency Services
  • Computer System
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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