Post job

What does a customer service security officer do?

Updated January 8, 2025
6 min read
On this page

Customer service security officer responsibilities

Here are examples of responsibilities from real customer service security officer resumes:

  • Patrol VCU operate parking facilities by foot and motor vehicle to augment safety to patrons from personal and property threats.
  • Patrol inside hospital and outside perimeter of campus facilities.
  • Operate CCTV surveillance systems and electronic communications systems to monitor guest and employee activities.
  • Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
  • Station as the VIP host, make sure all high end clients are exceptionally service.

Customer service security officer skills and personality traits

We calculated that 34% of Customer Service Security Officers are proficient in Patrol, Customer Service, and Law Enforcement. They’re also known for soft skills such as Communication skills, Good judgment, and Observation skills.

We break down the percentage of Customer Service Security Officers that have these skills listed on their resume here:

  • Patrol, 34%

    Access control and patrol for Robert Morris University.

  • Customer Service, 22%

    Provide Customer Service and Security for arriving International passengers at Terminal C at the Newark Liberty International Airport.

  • Law Enforcement, 14%

    Coordinate and collaborate with local law enforcement officials

  • Emergency Situations, 6%

    Enforced rules, regulations, policies procedures and respond to emergency situations requiring security assistance.

  • Client Property, 6%

    Monitor cameras and report to security officers / emergency dispatchers to remove unauthorized individuals and vehicles within client property boundaries.

  • Incident Reports, 3%

    Document incident reports, various log books and other legal documents.

"patrol," "customer service," and "law enforcement" are among the most common skills that customer service security officers use at work. You can find even more customer service security officer responsibilities below, including:

Communication skills. To carry out their duties, the most important skill for a customer service security officer to have is communication skills. Their role and responsibilities require that "security guards and surveillance officers must communicate effectively with others, even in stressful situations." Customer service security officers often use communication skills in their day-to-day job, as shown by this real resume: "answer phones at the customer service desk, report in writing and strong communication skills. "

Observation skills. customer service security officers are also known for observation skills, which are critical to their duties. You can see how this skill relates to customer service security officer responsibilities, because "security guards and surveillance officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." A customer service security officer resume example shows how observation skills is used in the workplace: "conduct detailed observations during foot and vehicle patrols. "

See the full list of customer service security officer skills

Choose from 10+ customizable customer service security officer resume templates

Build a professional customer service security officer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service security officer resume.
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume
Customer Service Security Officer Resume

Compare different customer service security officers

Customer service security officer vs. Officer

An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises. They also coordinate with law enforcement agencies in conducting appropriate investigations for any violating cases. An officer must be highly-knowledgeable of the law policies, as well as possessing excellent leadership skills to manage the members under the officer's patrol.

If we compare the average customer service security officer annual salary with that of an officer, we find that officers typically earn a $23,108 higher salary than customer service security officers make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both customer service security officer and officer positions are skilled in patrol, customer service, and emergency situations.

While similarities exist, there are also some differences between customer service security officers and officer. For instance, customer service security officer responsibilities require skills such as "law enforcement," "client property," "assists residents," and "front desk." Whereas a officer is skilled in "public safety," "powerpoint," "law enforcement agencies," and "financial statements." This is part of what separates the two careers.

The education levels that officers earn slightly differ from customer service security officers. In particular, officers are 6.3% more likely to graduate with a Master's Degree than a customer service security officer. Additionally, they're 1.8% more likely to earn a Doctoral Degree.

Customer service security officer vs. Security specialist

A security specialist is responsible for maintaining the security of an organization's database, ensuring that it's free from cyber threats and unusual activities. Security specialists' duties include upgrading hardware and software applications, configuring networks to improve optimization, addressing any unauthorized access on the database, troubleshooting system discrepancies, conducting security audits on the system, and improving automated processes. A security specialist must have a strong command of programming languages and system codes, as well as broad experience with technical expertise.

Security specialist positions earn higher pay than customer service security officer roles. They earn a $20,494 higher salary than customer service security officers per year.A few skills overlap for customer service security officers and security specialists. Resumes from both professions show that the duties of each career rely on skills like "patrol," "customer service," and "emergency situations. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer service security officer responsibilities requires skills like "law enforcement," "client property," "assists residents," and "front desk." But a security specialist might use other skills in their typical duties, such as, "ladders," "security incidents," "physical security," and "security clearance."

Average education levels between the two professions vary. Security specialists tend to reach similar levels of education than customer service security officers. In fact, they're 2.4% more likely to graduate with a Master's Degree and 1.8% more likely to earn a Doctoral Degree.

Customer service security officer vs. Security

A Security's main responsibility is to keep people or an establishment safe. This responsibility is carried out by constantly patrolling a designated area and monitoring the activity within the premises. Most of the tasks involved are inspecting buildings and equipment, monitoring entry and exit points, reporting irregularities, responding to customers in distress, and other surveillance activities. The security is basically an establishment's first line of defense, this is why one must have good communication skills, keen observation and judgment, and as well as presence of mind.

On average, securities earn higher salaries than customer service security officers, with a $2,438 difference per year.customer service security officers and securities both have job responsibilities that require similar skill sets. These similarities include skills such as "patrol," "customer service," and "emergency situations," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service security officer is likely to be skilled in "law enforcement," "client property," "assists residents," and "security cameras," while a typical security is skilled in "ladders," "good judgment," "stars," and "safety procedures."

Securities earn the best pay in the start-up industry, where they command an average salary of $31,007. Customer service security officers earn the highest pay from the utilities industry, with an average salary of $29,424.securities typically earn similar educational levels compared to customer service security officers. Specifically, they're 2.8% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

Customer service security officer vs. Non-commissioned officer

A non-commissioned officer (NCO) is responsible for maintaining peace and order during military operations and training. Non-commissioned officers' duties include leading soldiers' training for military operations, responding to the soldiers' concerns that involve their physical and mental well-being, and utilizing military equipment and tools properly while following strict regulatory procedures. An NCO is in charge of leading unit activities, performing corrective actions as needed, and coordinating closely with the troop members. A non-commissioned officer must display excellent leadership and critical-thinking skills to guide the military troop efficiently.

Non-commissioned officers typically earn higher pay than customer service security officers. On average, non-commissioned officers earn a $75,441 higher salary per year.While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "patrol," "customer service," "emergency situations," and "client property" are skills that commonly show up on customer service security officer resumes. On the other hand, non-commissioned officers use skills like combat, logistical support, nco, and professional development on their resumes.In general, non-commissioned officers earn the most working in the finance industry, with an average salary of $103,557. The highest-paying industry for a customer service security officer is the utilities industry.In general, non-commissioned officers hold similar degree levels compared to customer service security officers. Non-commissioned officers are 1.7% more likely to earn their Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

Types of customer service security officer

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse protective service jobs