What does a customer service security officer do?
Customer service security officer responsibilities
Here are examples of responsibilities from real customer service security officer resumes:
- Patrol VCU operate parking facilities by foot and motor vehicle to augment safety to patrons from personal and property threats.
- Patrol inside hospital and outside perimeter of campus facilities.
- Operate CCTV surveillance systems and electronic communications systems to monitor guest and employee activities.
- Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
- Station as the VIP host, make sure all high end clients are exceptionally service.
Customer service security officer skills and personality traits
We calculated that 34% of Customer Service Security Officers are proficient in Patrol, Customer Service, and Law Enforcement. They’re also known for soft skills such as Communication skills, Good judgment, and Observation skills.
We break down the percentage of Customer Service Security Officers that have these skills listed on their resume here:
- Patrol, 34%
Access control and patrol for Robert Morris University.
- Customer Service, 22%
Provide Customer Service and Security for arriving International passengers at Terminal C at the Newark Liberty International Airport.
- Law Enforcement, 14%
Coordinate and collaborate with local law enforcement officials
- Emergency Situations, 6%
Enforced rules, regulations, policies procedures and respond to emergency situations requiring security assistance.
- Client Property, 6%
Monitor cameras and report to security officers / emergency dispatchers to remove unauthorized individuals and vehicles within client property boundaries.
- Incident Reports, 3%
Document incident reports, various log books and other legal documents.
"patrol," "customer service," and "law enforcement" are among the most common skills that customer service security officers use at work. You can find even more customer service security officer responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer service security officer to have is communication skills. Their role and responsibilities require that "security guards and surveillance officers must communicate effectively with others, even in stressful situations." Customer service security officers often use communication skills in their day-to-day job, as shown by this real resume: "answer phones at the customer service desk, report in writing and strong communication skills. "
Observation skills. customer service security officers are also known for observation skills, which are critical to their duties. You can see how this skill relates to customer service security officer responsibilities, because "security guards and surveillance officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary." A customer service security officer resume example shows how observation skills is used in the workplace: "conduct detailed observations during foot and vehicle patrols. "
See the full list of customer service security officer skills
The three companies that hire the most customer service security officers are:
- Securitas AB89 customer service security officers jobs
- Titan Security Group8 customer service security officers jobs
- Securitas Electronic Security6 customer service security officers jobs
Choose from 10+ customizable customer service security officer resume templates
Build a professional customer service security officer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service security officer resume.Compare different customer service security officers
Customer service security officer vs. Officer
An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises. They also coordinate with law enforcement agencies in conducting appropriate investigations for any violating cases. An officer must be highly-knowledgeable of the law policies, as well as possessing excellent leadership skills to manage the members under the officer's patrol.
While similarities exist, there are also some differences between customer service security officers and officer. For instance, customer service security officer responsibilities require skills such as "law enforcement," "client property," "assists residents," and "front desk." Whereas a officer is skilled in "public safety," "powerpoint," "law enforcement agencies," and "financial statements." This is part of what separates the two careers.
The education levels that officers earn slightly differ from customer service security officers. In particular, officers are 6.3% more likely to graduate with a Master's Degree than a customer service security officer. Additionally, they're 1.8% more likely to earn a Doctoral Degree.Customer service security officer vs. Security specialist
A security specialist is responsible for maintaining the security of an organization's database, ensuring that it's free from cyber threats and unusual activities. Security specialists' duties include upgrading hardware and software applications, configuring networks to improve optimization, addressing any unauthorized access on the database, troubleshooting system discrepancies, conducting security audits on the system, and improving automated processes. A security specialist must have a strong command of programming languages and system codes, as well as broad experience with technical expertise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer service security officer responsibilities requires skills like "law enforcement," "client property," "assists residents," and "front desk." But a security specialist might use other skills in their typical duties, such as, "ladders," "security incidents," "physical security," and "security clearance."
Average education levels between the two professions vary. Security specialists tend to reach similar levels of education than customer service security officers. In fact, they're 2.4% more likely to graduate with a Master's Degree and 1.8% more likely to earn a Doctoral Degree.Customer service security officer vs. Security
A Security's main responsibility is to keep people or an establishment safe. This responsibility is carried out by constantly patrolling a designated area and monitoring the activity within the premises. Most of the tasks involved are inspecting buildings and equipment, monitoring entry and exit points, reporting irregularities, responding to customers in distress, and other surveillance activities. The security is basically an establishment's first line of defense, this is why one must have good communication skills, keen observation and judgment, and as well as presence of mind.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service security officer is likely to be skilled in "law enforcement," "client property," "assists residents," and "security cameras," while a typical security is skilled in "ladders," "good judgment," "stars," and "safety procedures."
Securities earn the best pay in the start-up industry, where they command an average salary of $31,007. Customer service security officers earn the highest pay from the utilities industry, with an average salary of $29,424.securities typically earn similar educational levels compared to customer service security officers. Specifically, they're 2.8% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Customer service security officer vs. Non-commissioned officer
A non-commissioned officer (NCO) is responsible for maintaining peace and order during military operations and training. Non-commissioned officers' duties include leading soldiers' training for military operations, responding to the soldiers' concerns that involve their physical and mental well-being, and utilizing military equipment and tools properly while following strict regulatory procedures. An NCO is in charge of leading unit activities, performing corrective actions as needed, and coordinating closely with the troop members. A non-commissioned officer must display excellent leadership and critical-thinking skills to guide the military troop efficiently.
Types of customer service security officer
Updated January 8, 2025











