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What is a customer service senior associate and how to become one
Customer Service Senior Associates work in call centers to provide information or sell products and services. Those in this position must be able to take orders and bill customers accurately. They review customer's accounts, take care of returns, and handle any complaints. When issues arise, they must report details and refer customers to supervisors when needed.
Virtually every industry and business provides customer service support. Depending on the type of industry you're in, you might work in large call centers or provide in-person support. If you work in a call center, you'll have your own workspace and equipment. You could also work in retail, medical, or hospitality settings. Many companies offer customer service around the clock, making it possible for you to have a flexible work schedule.
To qualify for this customer service position, you'll need a minimum of a high school diploma. However, many jobs may require an associate's or bachelor's degree, depending on the industry and employer. And after you are onto the role, your salary will typically rest around $33,750 per year.
Avg. Salary $45,025
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.69%
Asian 7.85%
Black or African American 10.82%
Hispanic or Latino 18.95%
Unknown 5.26%
White 56.43%
Genderfemale 66.03%
male 33.97%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer service senior associate career paths
Key steps to become a customer service senior associate
Explore customer service senior associate education requirements
Start to develop specific customer service senior associate skills
Skills Percentages Data Entry 10.14% Customer Service Associates 7.36% Customer Inquiries 7.26% Customer Calls 3.90% Financial Transactions 3.73% Complete relevant customer service senior associate training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service senior associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service senior associate based on U.S. Bureau of Labor Statistics data and data from real customer service senior associate resumes.Research customer service senior associate duties and responsibilities
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
- Receive and process payments on POS system and MPOS systems.
- Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Get customer service senior associate experience
Generally, it takes 6-12 months to become a customer service senior associate. The most common roles before becoming a customer service senior associate include customer service associate, customer service representative team lead and cashier.Apply for customer service senior associate jobs
Now it's time to start searching for a customer service senior associate job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service senior associate job
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Average customer service senior associate salary
The average customer service senior associate salary in the United States is $45,025 per year or $22 per hour. Customer service senior associate salaries range between $21,000 and $95,000 per year.
What am I worth?
How do customer service senior associates rate their job?
Customer service senior associate reviews
Supporting and interacting with the customers
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
The people and helping them solve their problems, also being first to help the customers.
Updated January 8, 2025
