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Working as a Customer Service Senior Associate

Customer Service Senior Associates work in call centers to provide information or sell products and services. Those in this position must be able to take orders and bill customers accurately. They review customer's accounts, take care of returns, and handle any complaints. When issues arise, they must report details and refer customers to supervisors when needed.

Virtually every industry and business provides customer service support. Depending on the type of industry you're in, you might work in large call centers or provide in-person support. If you work in a call center, you'll have your own workspace and equipment. You could also work in retail, medical, or hospitality settings. Many companies offer customer service around the clock, making it possible for you to have a flexible work schedule.

To qualify for this customer service position, you'll need a minimum of a high school diploma. However, many jobs may require an associate's or bachelor's degree, depending on the industry and employer. And after you are onto the role, your salary will typically rest around $33,750 per year.

There is more than meets the eye when it comes to being a customer service senior associate. For example, did you know that they make an average of $32.6 an hour? That's $67,800 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Senior Associate Do

There are certain skills that many customer service senior associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service senior associate, we found that a lot of resumes listed 14.6% of customer service senior associates included customer service, while 8.1% of resumes included data entry, and 6.7% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service senior associate job title. But what industry to start with? Most customer service senior associates actually find jobs in the finance and retail industries.

How To Become a Customer Service Senior Associate

If you're interested in becoming a customer service senior associate, one of the first things to consider is how much education you need. We've determined that 37.2% of customer service senior associates have a bachelor's degree. In terms of higher education levels, we found that 6.6% of customer service senior associates have master's degrees. Even though some customer service senior associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service senior associate. When we researched the most common majors for a customer service senior associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service senior associate resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service senior associate. In fact, many customer service senior associate jobs require experience in a role such as customer service associate. Meanwhile, many customer service senior associates also have previous career experience in roles such as customer service representative or cashier.

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Average Salary$67,800
Job Growth Rate-2%

Customer Service Senior Associate Career Paths

Top Careers Before Customer Service Senior Associate

Cashier
12.4 %

Top Careers After Customer Service Senior Associate

Cashier
9.9 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Senior Associate

Customer Service Senior Associates in America make an average salary of $67,800 per year or $33 per hour. The top 10 percent makes over $99,000 per year, while the bottom 10 percent under $46,000 per year.
Average Salary
$67,800

Best Paying Cities

City
Average Salary
Santa Clara, CA
Salary Range73k - 132k$99k$99,142
Westport, CT
Salary Range55k - 110k$78k$78,065
New York, NY
Salary Range53k - 105k$75k$74,903
Cherry Hill, NJ
Salary Range47k - 93k$67k$66,588
Hillsboro, OR
Salary Range50k - 81k$64k$64,226
Philadelphia, PA
Salary Range40k - 80k$57k$57,318
$39k
$132k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Senior Customer Service Associate
Senior Customer Service Associate
Randstad
Randstad
01/27/2021
01/27/2021
$30,26201/27/2021
$30,262
Environmental Health Program Customer Service Associate (Senior Office Associate)-Range 10/Amea
Environmental Health Program Customer Service Associate (Senior Office Associate)-Range 10/Amea
Municipality of Anchorage
Municipality of Anchorage
07/02/2020
07/02/2020
$40,64307/02/2020
$40,643
Senior Customer Service Associate
Senior Customer Service Associate
Robert Half
Robert Half
06/13/2020
06/13/2020
$29,21806/13/2020
$29,218
SR. Customer Service Associate
SR. Customer Service Associate
Robert Half
Robert Half
03/16/2020
03/16/2020
$31,30503/16/2020
$31,305
Customer Service Senior Associate
Customer Service Senior Associate
Robert Half
Robert Half
07/24/2019
07/24/2019
$33,39207/24/2019
$33,392
See More Recent Salaries

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Customer Service Senior Associate Demographics

Gender

female

63.1 %

male

32.8 %

unknown

4.1 %

Ethnicity

White

61.2 %

Hispanic or Latino

17.2 %

Black or African American

10.7 %

Foreign Languages Spoken

Spanish

54.9 %

French

7.7 %

Portuguese

4.4 %
See More Demographics

Customer Service Senior Associate Education

Majors

Business
27.5 %

Degrees

Bachelors

37.2 %

High School Diploma

25.1 %

Associate

19.0 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Senior Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of customer service senior associates listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Senior Associate

Some places are better than others when it comes to starting a career as a customer service senior associate. The best states for people in this position are California, Utah, Connecticut, and Nevada. Customer service senior associates make the most in California with an average salary of $90,639. Whereas in Utah and Connecticut, they would average $79,358 and $77,493, respectively. While customer service senior associates would only make an average of $77,120 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Customer Service Senior Associate Jobs:
1,259
Highest 10% Earn:
$141,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Idaho

Total Customer Service Senior Associate Jobs:
592
Highest 10% Earn:
$120,000
Location Quotient:
1.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Customer Service Senior Associate Jobs:
684
Highest 10% Earn:
$139,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Senior Associate Employers

1. Movie Gallery
3.1
Avg. Salary: 
$49,140
Customer Service Senior Associates Hired: 
488+
2. People's United Bank
4.6
Avg. Salary: 
$84,510
Customer Service Senior Associates Hired: 
287+
3. Men's Wearhouse
4.6
Avg. Salary: 
$78,451
Customer Service Senior Associates Hired: 
221+
4. Farmers Insurance Group
4.5
Avg. Salary: 
$75,850
Customer Service Senior Associates Hired: 
62+
5. Cigna
4.8
Avg. Salary: 
$82,627
Customer Service Senior Associates Hired: 
54+
6. Bank of America
4.8
Avg. Salary: 
$85,093
Customer Service Senior Associates Hired: 
53+

Customer Service Senior Associate Videos

Updated October 2, 2020