Customer Service Senior Associates work in call centers to provide information or sell products and services. Those in this position must be able to take orders and bill customers accurately. They review customer's accounts, take care of returns, and handle any complaints. When issues arise, they must report details and refer customers to supervisors when needed.
Virtually every industry and business provides customer service support. Depending on the type of industry you're in, you might work in large call centers or provide in-person support. If you work in a call center, you'll have your own workspace and equipment. You could also work in retail, medical, or hospitality settings. Many companies offer customer service around the clock, making it possible for you to have a flexible work schedule.
To qualify for this customer service position, you'll need a minimum of a high school diploma. However, many jobs may require an associate's or bachelor's degree, depending on the industry and employer. And after you are onto the role, your salary will typically rest around $33,750 per year.
Customer Service Senior Associate Overview
Working as a Customer Service Senior Associate
There is more than meets the eye when it comes to being a customer service senior associate. For example, did you know that they make an average of $32.6 an hour? That's $67,800 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Service Senior Associate Do
There are certain skills that many customer service senior associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service senior associate, we found that a lot of resumes listed 14.6% of customer service senior associates included customer service, while 8.1% of resumes included data entry, and 6.7% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service senior associate job title. But what industry to start with? Most customer service senior associates actually find jobs in the finance and retail industries.
How To Become a Customer Service Senior Associate
If you're interested in becoming a customer service senior associate, one of the first things to consider is how much education you need. We've determined that 37.2% of customer service senior associates have a bachelor's degree. In terms of higher education levels, we found that 6.6% of customer service senior associates have master's degrees. Even though some customer service senior associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service senior associate. When we researched the most common majors for a customer service senior associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service senior associate resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer service senior associate. In fact, many customer service senior associate jobs require experience in a role such as customer service associate. Meanwhile, many customer service senior associates also have previous career experience in roles such as customer service representative or cashier.
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Customer Service Senior Associate Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer service senior associate can determine their career goals through the career progression. For example, they could start out with a role such as assistant manager, progress to a title such as general manager and then eventually end up with the title general manager.
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Average Salary for a Customer Service Senior Associate
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Randstad Senior Customer Service Associate Senior Customer Service Associate | Randstad Randstad | 01/27/2021 01/27/2021 | $30,26201/27/2021 $30,262 |
Municipality of Anchorage Environmental Health Program Customer Service Associate (Senior Office Associate)-Range 10/Amea Environmental Health Program Customer Service Associate (Senior Office Associate)-Range 10/Amea | Municipality of Anchorage Municipality of Anchorage | 07/02/2020 07/02/2020 | $40,64307/02/2020 $40,643 |
Robert Half Senior Customer Service Associate Senior Customer Service Associate | Robert Half Robert Half | 06/13/2020 06/13/2020 | $29,21806/13/2020 $29,218 |
Robert Half SR. Customer Service Associate SR. Customer Service Associate | Robert Half Robert Half | 03/16/2020 03/16/2020 | $31,30503/16/2020 $31,305 |
Robert Half Customer Service Senior Associate Customer Service Senior Associate | Robert Half Robert Half | 07/24/2019 07/24/2019 | $33,39207/24/2019 $33,392 |
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Top Skills For a Customer Service Senior Associate
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of customer service senior associates listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
- Customer Service, 14.6%
- Data Entry, 8.1%
- Outbound Calls, 6.7%
- High Volume, 6.6%
- Customer Accounts, 5.5%
- Other Skills, 58.5% See All Customer Service Senior Associate Skills
Best States For a Customer Service Senior Associate
Some places are better than others when it comes to starting a career as a customer service senior associate. The best states for people in this position are California, Utah, Connecticut, and Nevada. Customer service senior associates make the most in California with an average salary of $90,639. Whereas in Utah and Connecticut, they would average $79,358 and $77,493, respectively. While customer service senior associates would only make an average of $77,120 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Utah
$79,358
Avg. Salary
2. Idaho
$71,026
Avg. Salary
3. Nevada
$77,120
Avg. Salary
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