Customer service senior associate demographics and statistics in the US
Customer service senior associate demographics research summary. Zippia estimates customer service senior associate demographics and statistics in the United States by using a database of 30 million profiles. Our customer service senior associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service senior associates after extensive research and analysis:
- There are over 287,380 customer service senior associates currently employed in the United States.
- 66.0% of all customer service senior associates are women, while 34.0% are men.
- The average customer service senior associate age is 40 years old.
- The most common ethnicity of customer service senior associates is White (56.4%), followed by Hispanic or Latino (19.0%), Black or African American (10.8%) and Asian (7.8%).
- In 2022, women earned 90% of what men earned.
- 7% of all customer service senior associates are LGBT.
- Customer service senior associates are 50% more likely to work at public companies in comparison to private companies.
On this page
Customer service senior associate demographics by:
Customer service senior associate gender statistics
66.0% of customer service senior associates are women and 34.0% of customer service senior associates are men.
- Female, 66.0%
- Male, 34.0%
Customer service senior associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.0% |
| Male | 34.0% |
Customer service senior associate gender pay gap
Women earn 90¢ for every $1 earned by men
Male income
$52,385
Female income
$47,242
Customer service senior associate gender ratio over time
This data breaks down the percentage of men and women in customer service senior associate positions over time. Currently, 66.0% of customer service senior associates are female.
Customer service senior associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.24% | 67.76% |
| 2011 | 32.09% | 67.91% |
| 2012 | 33.62% | 66.38% |
| 2013 | 34.07% | 65.93% |
| 2014 | 34.59% | 65.41% |
| 2015 | 34.47% | 65.53% |
| 2016 | 35.05% | 64.95% |
| 2017 | 35.49% | 64.51% |
| 2018 | 34.15% | 65.85% |
| 2019 | 33.71% | 66.29% |
| 2020 | 34.36% | 65.64% |
| 2021 | 33.97% | 66.03% |
Customer service senior associate related jobs gender ratio
We compared customer service senior associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Senior Associate | 34% | 66% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service senior associate demographics by race
The most common ethnicity among customer service senior associates is White, which makes up 56.4% of all customer service senior associates. Comparatively, 19.0% of customer service senior associates are Hispanic or Latino and 10.8% of customer service senior associates are Black or African American.
- White, 56.4%
- Hispanic or Latino, 19.0%
- Black or African American, 10.8%
- Asian, 7.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service senior associate race
| Customer service senior associate race | Percentages |
|---|---|
| White | 56.4% |
| Hispanic or Latino | 19.0% |
| Black or African American | 10.8% |
| Asian | 7.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service senior associate race and ethnicity over time
See how customer service senior associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service senior associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.83% | 11.08% | 7.13% | 15.00% |
| 2011 | 63.55% | 11.37% | 7.27% | 14.87% |
| 2012 | 62.75% | 11.25% | 7.08% | 15.73% |
| 2013 | 63.10% | 11.08% | 7.25% | 15.40% |
| 2014 | 62.48% | 11.02% | 7.56% | 15.59% |
| 2015 | 61.86% | 10.77% | 7.34% | 16.70% |
| 2016 | 60.97% | 11.26% | 7.59% | 16.60% |
| 2017 | 61.89% | 10.68% | 7.55% | 16.42% |
| 2018 | 61.71% | 10.26% | 7.72% | 16.80% |
| 2019 | 61.30% | 10.45% | 7.53% | 17.32% |
| 2020 | 58.74% | 9.85% | 7.67% | 17.93% |
| 2021 | 56.43% | 10.82% | 7.85% | 18.95% |
Customer service senior associate wage gap by race
According to our data, asian customer service senior associates have the highest average salary compared to other ethnicities. Black or african american customer service senior associates have the lowest average salary at $50,794.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,003 |
| White | $52,658 |
| Black or African American | $50,794 |
| Asian | $55,377 |
| Hispanic or Latino | $52,217 |
Average customer service senior associate age
See how the average age of customer service senior associates varies based on ethnicity and gender.
Male
Female
Customer service senior associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service senior associate age breakdown
The average age of customer service senior associates is 40+ years years old, representing 49% of the customer service senior associate population.
Customer service senior associate age breakdown
| Customer Service Senior Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service senior associate educational attainment
The most common degree for customer service senior associates is bachelor's degree, with 46% of customer service senior associates earning that degree. The second and third most common degree levels are high school diploma degree at 21% and high school diploma degree at 21%.
- Bachelor's, 46%
- High School Diploma, 21%
- Associate, 21%
- Master's, 5%
- Other Degrees, 7%
Customer service senior associates by degree level
| Customer service senior associate degree | Percentages |
|---|---|
| Bachelor's | 46% |
| High School Diploma | 21% |
| Associate | 21% |
| Master's | 5% |
| Other Degrees | 7% |
Customer service senior associate jobs you might like
Customer service senior associate wage gap by degree level
According to the data, customer service senior associates with a Master's degree earn more than those without, at $70,934 annually. With a Bachelor's degree, customer service senior associates earn a median annual income of $63,206 compared to $48,359 for customer service senior associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $70,934 |
| High School Diploma or Less | $43,790 |
| Bachelor's Degree | $63,206 |
| Some College/ Associate Degree | $48,359 |
Customer service senior associate employment statistics
Most customer service senior associates work for a public in the finance industry.
Company size where customer service senior associates work
Below, you can see the size of companies where customer service senior associates work.
Customer service senior associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 42% |
Customer service senior associate jobs by company type
Employees with the customer service senior associate job title have their preferences when it comes to working for a company. For instance, most customer service senior associates prefer to work at public companies over private companies.
Customer service senior associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 50% |
| Private | 47% |
| Government | 3% |
Customer service senior associate jobs by industry
The most common industries for customer service senior associates are finance, retail and technology.
Customer service senior associate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Finance | 16% |
| Retail | 11% |
| Technology | 8% |
| Insurance | 7% |
| Professional | 6% |
| Manufacturing | 4% |
| Health Care | 4% |
| Telecommunication | 4% |
| Transportation | 2% |
| Government | 2% |
| Utilities | 2% |
| Energy | 2% |
| Media | 1% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer service senior associate turnover and employment statistics
Customer service senior associate unemployment rate over time
The unemployment rate for customer service senior associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service senior associate unemployment rate by year
| Year | Customer service senior associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service senior associate tenure
The average customer service senior associate stays at their job for 1-2 years, based on the 2,771 customer service senior associates resumes in Zippia's database.
Customer service senior associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 17% |
| 1-2 years | 35% |
| 3-4 years | 17% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 10% |
Customer service senior associate LGBT ratio compared to similar jobs
Review the percent of customer service senior associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Dealer Accounts Investigator | 5.53% | 20,370 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Service Senior Associate | 7.19% | - |
| Record Keeper | 8.60% | 3,596 |
| Charge Authorizer | 8.99% | 8,729 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Employee's Representative | 15.31% | 8,652 |
Similar customer service senior associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Dealer Accounts Investigator | 5.53% | 20,370 |
| Tenant Selector | 6.73% | 4,356 |
| Record Keeper | 8.60% | 3,596 |
| Charge Authorizer | 8.99% | 8,729 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Employee's Representative | 15.31% | 8,652 |
Foreign languages spoken by customer service senior associates
The most common foreign language among customer service senior associates is Spanish at 54.9%. The second-most popular foreign language spoken is French at 7.7% and Portuguese is the third-most popular at 4.4%.
- Spanish, 54.9%
- French, 7.7%
- Portuguese, 4.4%
- Italian, 4.4%
- Polish, 3.3%
- Other, 25.3%
Customer service senior associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 54.9% |
| French | 7.7% |
| Portuguese | 4.4% |
| Italian | 4.4% |
| Polish | 3.3% |
| Other | 25.3% |
