Customer service senior associate job description

The Senior Customer Service Associate is responsible to receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties.

Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.
1.May train employees in customer service and banking procedures.
2.Approves checks for payment.
3.Examines Customer Service Associates reports of daily transactions for accuracy.
4.Consolidates and balances daily transactions.
5.Ensures supply of money for financial institution's needs based on legal requirements and business demand.
6.May allow customers access to safe deposit boxes, following specified procedures.
7.Monitors and reviews financial institution's security procedures and control access to vault.
8.Counts and records currency and coin in vault.
9.Issues written and oral instructions.
10.Studies and standardizes procedures to improve efficiency of subordinates.
11.Prepares composite reports from individual reports of subordinates.
12.Evaluates needs of potential customers and offers appropriate financial products and services.
13.Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
14.Generates new business to assist in meeting establishment profitability goals.
15.May also provide the bank's customers with personalized banking and new accounts services
16.Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
17.Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
18.Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
19.Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
20.Performs duties specific to the position and other functions as assigned.

MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

•High school diploma or equivalent; and a minimum of five years Customer Service Associate experience, OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
•Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.
•Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
•Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
•Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
•Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
•Ability to work with no supervision while performing duties.
•Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

We are an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other characteristic protected by law. We will consider all qualified applicants regardless of criminal histories, in a manner consistent with the requirements of all applicable state and local laws and regulations. Applicants must be currently authorized to work in the United States for any employer.

FST Technical Services was founded in 1984 to serve the needs of the growing, worldwide Semiconductor/Microelectronics and Life Sciences industries. We began as an independent interface between our clients and their subcontractors to establish build clean installation methods that satisfied internal specifications and conformed to regulatory requirements.

FST’s core expertise is in developing technical and logistical solutions for complex needs by continually investing in the most advanced equipment and training to meet the needs of the rapidly changing markets it serves. Today, our business has expanded to additional markets, including Research & Development (R&D) labs and facilities, Energy, and Data Centers.

About the Position:

FST Technical Services is preparing to bid on a large Preconstruction Consultancy contract which will include Senior Estimators for CSA and MEP scope. Candidates with prior experience on mega clean manufacturing projects are encouraged to apply. Due to the confidential nature of our client, we aren’t yet able to disclose the location. We anticipate per diem packages for travelers and remote workers arrangements will be acceptable.

Essential duties and responsibilities include but are not limited to the following:

• Review project plans and specifications and coordinates with the team to confirm complete scope.
• Support vendor and subcontractor solicitation, pre-qualification and coordination of pricing.
• Review subcontractor and vendor bid packages.
• The Senior Estimator will be responsible for the complete estimating effort for assigned projects, including the following:
  • Organizing the Quantity Survey and Pricing for all material and equipment required
  • Reviewing and confirming the accuracy of the QS and Pricing
  • Developing an estimate of the cost of General Conditions and General requirements
  • Preparation of Project Tender Approval documents for Executive and Risk Management review (TERA)
  • Preparation and Presentation of Project Estimates to Executive and Client management Teams
  • Prepare Work Package Estimate breakdowns in conjunction with the Project team

• Effectively participate in the project and in team meetings.
• Identify risk issues and their order of magnitude.
• Solicit subcontractor and/or supplier information & pricing.
• Prepare instructions to bidders, bid form and other bid solicitation information as required.
• Perform and/or manages the quantity survey and pricing effort for internal budgets.
• Prepare conceptual budgets based on minimal information.
• Review general conditions, schedule, scopes of work, hoisting plans, site logistics and other exhibits as prepared by Operations.
• Ensure the flow of project information is maintained and documented.
• Coordinate technical proposal requirements.
• Review constructability issues with operational staff.
• Maintain and communicates data on construction and material cost trends affecting project costs.
• Analyze alternate means and methods to determine the most economical alternative.
• Build effective relationships with customers, design team, specialty contractors, suppliers, and user groups that reflect and support company core values and meets or exceeds the customer's expectations.
• Actively participate in industry, client and community relations to enhance company image.
• Participate in the transfer of information on successful projects including the Job Kick-off Meeting.
• Assist in the preparation and review of work plans.
• Support Project teams in evaluation and Pricing of change impacts.
• Mention junior staff members.
• Institute and develop best estimating standards and technologies, including BIM and Schedule integration
• Investigate and recommend the best industry standard estimating technology
• Other Duties as assigned.

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Bay State Community Services (BSCS) values all types of human diversity. Everyone contributes to the improvement of BSCS and the greater community. We remain committed to raising awareness and joining efforts of justice, equity, and inclusion.
Who We Are…….

Bay State Community Services strives to seek and provide services that promote the emotional and social well-being of the people and communities we serve. Bay State Community Services has provided innovative, responsive, and accessible programming designed to recognize the importance of individual dignity, family involvement to communities since 1971.

Be a part of a mission that focuses on empowering, affirming and fostering assistance to vulnerable and high- risk populations.

Job Summary...

The Senior Family Partner empowers families, supports family inclusion in all care planning processes and provides supervision to Family Partner staff.

What You Will Be Doing to Make a Difference...

Assist parent/caregiver with meeting the needs of the youth and meet one of the following purposes: educating, supporting, coaching, modeling, guiding
Educating, teaching parent/caregiver how to navigate the child serving systems and processes
Fostering empowerment, including linkages to parent/peer support groups and self help groups
Teaching parent/caregiver how to identify formal and community based resources
Assist in developing and identifying with the family their natural supports
Develop and maintain collaborative relationships with community resources, state agencies, residential programs, group homes, foster care providers, service providers and community organizations at the area, regional and state levels
Develop community partnerships with formal and informal community resources thus enabling family access to expanded, ongoing community based supports for the children and families
Provide weekly individual supervision to the Family Partners on staff; all supervision must be documented in files accessible for review by MCE during the site review process or upon request
Supervision notes must contain, at minimum, information regarding frequency of supervision, format of supervision, supervisor's credentials, and general content of supervision sessions

Bay State Community Services (BSCS) recognized the hard work and dedication of our staff and has developed a comprehensive benefit package to support you and your family.

Benefits Begin On Your First Day of Employment

Important Health and Welfare Benefits

Blue Cross and Blue Shield Health and Dental Insurance

Eye-Med Vision Benefits

Employer Paid Life and Long-Term Disability Insurance

Medical Flexible Spending Account and Dependent Care Account

Employee Assistance Program

Generous Paid Time Off

35 Days Paid Time Off (15 Vacation Days, 12 Holidays and 8 Sick Days)

Additional Benefits

Retirement Plan 403(b) (employer match after the first year of employment)

Opportunities for Reduced Tuition for Clinical Master's Degree

Opportunities for Student Loan Forgiveness

Mileage reimbursement

Extensive Training Program

Monthly Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)

Supervision for Licensure and Specializations

Immediate Access to Comprehensive Online Self-Paced CEU Trainings

Opportunities for Certification in Evidence Based Practices

Requirements:

Qualifications/Credentials

Bachelor's degree in a Human Service field and 1 year of experience working with target population; OR
Associate's degree in a Human Service field and 1 year of experience working with target population; OR
High School Diploma or High School Equivalency Test and a minimum of 2 years experience working with target population
Experience as a caregiver of a youth with special needs, and preferably a youth with mental health needs
This is a supervisor position. Requires 2 years supervisory experience
Experience in navigating any of the child and family serving systems and teaching family members who are involved with the child and family serving systems
Experience in working collaboratively with state agencies, consumer advocacy groups, and/or behavioral health outpatient facilities
Valid MA Driver's license with acceptable driving record and current proof of insurance
Acceptable CORI and SORI background check as required by program

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.