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Top 50 Customer Service Senior Associate Skills

Below we've compiled a list of the most important skills for a Customer Service Senior Associate. We ranked the top skills based on the percentage of Customer Service Senior Associate resumes they appeared on. For example, 38.6% of Customer Service Senior Associate resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Senior Associate actually needs in order to be successful in the workplace.

These are the most important skills for a Customer Service Senior Associate:

1. Customer Service

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high Demand
Here's how Customer Service is used in Customer Service Senior Associate jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided excellent customer service and sold products/services to existing and prospective customers.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Scheduled /conducted interviews with potential customer service associate candidates.
  • Assisted management in supervising customer service floor.
  • Deliver high quality customer service through efficient and accurate handling of over the counter transactions in compliance with all bank policies.
  • Maintained the basic functions of a Customer Service Associate, which included answering inbound calls and processing emails.
  • Provided prompt, friendly customer service by performing price/SKU look-ups, conducting price changes and zoning merchandise.
  • Worked as a Senior Customer Service Associate (Accounts Payable) with WNS Global Service Pvt.
  • Set example for customer service, independently anticipates and exceeds customer expectations; role models.
  • Utilize good Customer Service skills dealing with the difficult people and situations.
  • Entered data into company program for funding and customer service.
  • Answered heavy phones for Customer Service and bill collection.
  • Provide quality customer service by going above and beyond.
  • Worked the dispatch line and customer service line.
  • Created great customer service loyalty.
  • Managed customer service for clients on helpdesk, LivePerson help chat and feedback submissions, generated tracking reports.
  • Provide customer service, assist in retail aswell as tuxedo rentals.
  • Assigned duties for customer service associates - Assisted in the set-up of multiple locations - Implemented organizational procedures for stock
  • Provided quality customer service Executed lead cashier responsibilities Trained new employees Handled operational duties Maintained a clean workspace

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3 Customer Service Jobs

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2. Financial Transactions

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high Demand
Here's how Financial Transactions is used in Customer Service Senior Associate jobs:
  • Reviewed financial transactions and sales returns to ensure correct record keeping and accurate inventory accounting.
  • Assessed risk of all financial transactions executed by organization personnel.
  • Audited financial transactions for accuracy and legal/regulatory compliance.
  • Processed financial transactions for customers and brokers.
  • Greeted customers and assisted with financial transactions.
  • Received and disbursed money, and kept records of money and negotiable instruments involved in financial transactions.
  • Operate a cash register and other sales related equipment; balance daily financial transactions.
  • Performed financial transactions including cash, credit, and debit purchases for product sales.
  • Processed all service related requests and financial transactions for multiple product lines.
  • Account Maintenance, Customer advocate, Financial transactions.

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3. Phone Calls

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high Demand
Here's how Phone Calls is used in Customer Service Senior Associate jobs:
  • Size customers for tuxedo and/or suit ensembles Answer phone calls on inquires about the product such as pricing and specials
  • Answered phone calls in a fast paced environment all while making sure to provide excellent customer service.
  • Answered emails and phone calls from representatives relating to pricing, deliveries and expediting.
  • Call Center - Promptly and accurately responded to phone calls from existing customers.
  • Maintained and exceeded target handle times and production numbers and phone calls.
  • Answered, assisted, and directed telephone calls for product inquiries.
  • Assisted the scheduling department with patient appointment phone calls and messages.
  • Answer and respond to all phone calls on a timely manner.
  • Make phone calls to new and existing customers regarding special offers.
  • Accept customer phone calls and perform maintenance on accounts.
  • Assisted associates with any questions or escalated phone calls.
  • Field customer phone calls, questions and requests.
  • Answered phone calls and directed them accordingly.
  • Answered and transferred heavy volume telephone calls.
  • Answered phone calls and took appointments.
  • Received inbound insurance claim phone calls.
  • Follow up with Advisors via email and telephone calls to make sure all requirements are completed within our guidelines.
  • Worked alongside the operations manager to assure the organization of all files and completion of all required phone calls.
  • Conduct weekly phone calls with Advisors to take their pending Insurance business.
  • Monitor trainees phone calls and provide coaching through call if necessary.

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4. Sales Floor

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high Demand
Here's how Sales Floor is used in Customer Service Senior Associate jobs:
  • Maintained sales floor to company/vendor standards to include recovery.
  • Approached customers on the sales floor to learn their viewing tastes, then recommended films based on those tastes.
  • Provided prompt and friendly customer assistance be interacting with customers on the sales floor or over the telephone.
  • Remove broken, damaged or stolen merchandise from sales floor as well as from the company database.
  • Receive new merchandise, input into company database and display in proper area of the sales floor.
  • Maintained a complete supply by constantly merchandising, stocking, and replenishing the sales floor.
  • Uphold a clean, safe work area, sales floor and public restrooms.
  • Maintained cleanliness and presentation of back stock room and sales floor.
  • Unload delivery trucks, stock merchandise on the sales floor.
  • Take inventory of sales floor, displays and backroom merchandise.
  • Maintained the sales floor and visual store displays.
  • Maintained and restocked sales floor.
  • Assisted customers on sales floor.
  • Maintain upkeep on store * Organize backroom/sales floor * Approached and help customers on the sales floor * Keep candy/popcorn/etc.

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5. ATM

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high Demand
Here's how ATM is used in Customer Service Senior Associate jobs:
  • Answered inquiries about bank deposit products and service charges; ATM debit card usage; and checking and savings account transactions.
  • Acted as back up lead when needed, assisting in monthly branch audits, balancing the vault and ATMS.
  • Retain monetary instrument daily and monthly reconciliation logs as well as ATM and night drop transaction records.
  • Balanced the vault, ATM, coin machine, and assisted with cash management for the branch.
  • Perform daily vault, ATM and branch balancing and operational requirements, including researching differences.
  • Conducted account maintenance including order for checks and ATM cards, opened checking and savings accounts
  • Maintained a cash box, balance vault and ATM with funds of over 100,000.
  • Controlled one of the ATM vault combinations and replenished ATM cash.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Fostered and maintained an energetic, courteous and customer- friendly atmosphere.
  • Performed daily banking transactions, cash handling, vault/ATM/branch balancing.
  • Replenished ATM cash and office supplies to continue daily operations.
  • Maintain and balance cash drawers and ATM.
  • Balance and audit the ATM.
  • Assist customers with ordering checks, and new atm cards.
  • Balance and audit ATM, Vault, and Cashboxes.
  • Balance Atm, Vault, and Tau daily.
  • Assist in balancing the vaults and ATMs.
  • Manage the daily maintenance of the ATM, cash recycler and disperser, and coin machines.
  • Opened accounts for customers Operated Cash Vault Daily Prove ATM daily

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6. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Customer Service Senior Associate jobs:
  • Operated a cash register for cash, check and credit card transactions with 99.4% accuracy.
  • Handled cash transactions for walk in customers and credit card transactions for clients via phone.
  • Managed the register by handling cash, checks, and credit card transactions.
  • Operated a cash register to process cash, check and credit card transactions.
  • Processed cash and credit card transactions.

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7. Bank Deposits

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high Demand
Here's how Bank Deposits is used in Customer Service Senior Associate jobs:
  • Performed opening and closing daily paperwork, which included preparing and delivering bank deposits.
  • Make daily bank deposits, cashier/ cook as needed, check in inventory, check-in & out vendors.
  • Performed assistant manager duties including store opening and closing, reconciling cash register, and delivering bank deposits.
  • Conducted inventory counts, processed sales transactions, reconciled daily sales, and prepared bank deposits.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Key holder-Effectively ran a cash register-Made nightly bank deposits-Dealt with customers' needs and complaints
  • Assisted customers in movie choices Opened and closed Store Made bank deposits
  • Entered the daily totals into the computer and made bank deposits.
  • Inventory -Stock refreshments -Sold Movies and Movie Apparel -Prepared Bank deposits
  • Closed and opened cash drawers and made bank deposits.
  • Supervised cash control, safe drops and bank deposits.
  • Balance cash and make bank deposits.
  • Cashier, counted cash funds, made and took bank deposits Stocked and straightened the store.
  • Assisted Customer; Set Up Displays& Advertisements; Prepared Bank Deposits;
  • Cash register balancing and bank deposits Open and closing duties.
  • Implement complete customer satisfaction Coach employees other techniques to better achieve goals Maintain cash drawers and bank deposits
  • Prepared bank deposits Trained new employees Inventoried store Promotional events Reason for leaving: Store went out of business
  • Key holder -Telemarketing -Bank Deposits -Money Handler -Scheduling/Payroll -Inventory -Opening and Closing Store

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8. Data Entry

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high Demand
Here's how Data Entry is used in Customer Service Senior Associate jobs:
  • Performed data entry, ran required reports, and completed necessary administrative functions.
  • Completed all patient profile data entry and necessary inter office paperwork.
  • Maintain accurate data entry in a fast-paced environment.
  • Performed data entry and matched documents to appropriate accounts to ensure up to date and accurate information.
  • Developed investment and mutual fund industry knowledge, strong data entry, and Microsoft Office Suite skills.
  • Utilize various medical applications for data entry, billing, document scanning, uploading and filing.
  • Interviewed, trained, and supervised data entry representatives.
  • Performed data entry and typing on a daily basis.
  • Handled data entry for loan payments.
  • Inventoried incoming shipments for data entry.
  • Typed data entry, call and mail orders on the pc, in a timely and accurate manner.

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9. Sales Goals

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high Demand
Here's how Sales Goals is used in Customer Service Senior Associate jobs:
  • Communicated promotional offers and incentives to achieve individual monthly and quarterly sales goals.
  • Provide leadership and guidance to all Customer Service Associates while helping them achieve their sales goals.
  • Led in-branch promotions, working efficiently as a team member to meet and surpass sales goals
  • Exceeded product sales goals and maintained position as one of the top 10 sellers.
  • Achieved sales goals by 100% by putting in place excellent selling techniques.
  • Fulfilled sales goals to ensure metrics were sustained on a daily basis.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Exceeded quarterly sales goals of loans and other financial products.
  • Assist in setting sales goals and selecting new products.
  • Helped drive sales goals and achieve monthly quotas.
  • Exceeded sales goals set by the company.
  • Maintained quarterly evaluations and sales goals.
  • Reached beyond sales goals that were set
  • Coordinated and implemented monthly sales activities to help myself and team members achieve and exceed pre set sales goals.
  • Supervised employeesOpened and closed branchUsed bank softwareExceeded sales goalsScores of 100 on customer service surveys

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10. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Customer Service Senior Associate jobs:
  • Investigated and resolved high-level customer complaints regarding inaccurately processed or denied medical claims.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Received and resolved escalated customer complaints and issues.
  • Handle customer complaints and ensure customer satisfaction.
  • Resolved customer complaints, answer customer's questions and provide information on procedures and policies.
  • Assisted Supervisor to ensure Customer complaints are handled quickly, effectively, and courteously.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Duplicated x-rays when requested by insurance companies and resolved all customer complaints.
  • Resolved customer complaints for PAC participants as well as embedded base associates.
  • Collaborate with IRS to address customer complaints addressed to Intuit Executives.
  • Resolved customer complaints regarding products, transportation issues and consumer issues.
  • Handled customer complaints and issues with high professional courtesy.
  • Handled customer complaints with a positive, professional attitude.
  • Resolved customer complaints to assure all parties were satisfied.
  • Resolve customer complaints in a courteous professional manner.
  • Resolve customer complaints regarding sales and service.
  • Worked with management on resolving customer complaints and escalated account issues.
  • Rented out videos to customers Input inventory into computer Handled customer complaints
  • Utilized UNIX knowledge to execute commands.Selected Achievements: Achieved a stellar record of zero customer complaints over a 12 year period.

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11. Customer Accounts

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high Demand
Here's how Customer Accounts is used in Customer Service Senior Associate jobs:
  • Assisted customers in opening and closing accounts and maintain collateral loan customer accounts
  • Reconciled customer accounts as related directly to financial assets and liabilities.
  • Managed customer accounts in accordance to company policies.
  • Provided superior customer service and managed customer accounts.
  • Completed audits for outsource centers to ensure money was allocated to customer accounts in compliance with policies and procedures.
  • Opened and Closed store, Was responsible for all paperwork including handling customer accounts.
  • Access customer accounts with the customer's security as the number one priority.
  • Researched customer accounts and corrected payment errors as needed.
  • Post adjustments to customer accounts as needed.
  • Managed multiplecustomer accounts updating financial information.
  • Maintain customer accounts including opening new accounts, updating information, closing accounts, and transfer of funds.
  • Open and close accounts Receive payments Balance atm and maintain customer accounts

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12. New Accounts

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high Demand
Here's how New Accounts is used in Customer Service Senior Associate jobs:
  • Prepare and manage to completion the opening of new accounts, the review of legal documentation, and identify/approve exceptions.
  • Assisted customers with banking services including opening new accounts, processing deposits and withdrawals along with handling general inquires.
  • Opened new accounts and resolved customer account issues, including checking, savings and lines of credit.
  • Assist both the platform (new accounts) and operations (teller line) as needed.
  • Generated new accounts and helped the customer discover other financial products.
  • Exceeded 150% of goal for new relationships and new accounts.
  • Balance ATM daily, open new accounts, accounts maintenance.
  • Open new accounts and verify information.
  • Initiate and open new accounts.
  • Worked as a teller, manage customer inquiries and cultivated new accounts Balanced cash boxes, ATM's & vault.
  • Excelled in new accounts, loans, service and audits and exceeded assigned goals Achieved business lending certification
  • Perform utility functions in the New Accounts Department, Notes Department, Back Support Operations, Customer and General Teller Services

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13. Technical Support

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high Demand
Here's how Technical Support is used in Customer Service Senior Associate jobs:
  • Prioritized and maintained effective technical support of multiple tasks and assignments simultaneously.
  • Coached Representatives providing technical support, feedback and development.
  • Provided technical support to customers on product and service issues; answered general inquiries about the system.
  • Trained and shared best practices with peers within and outside the Internet Technical Support Department.
  • Provide technical support to diagnose issues with telephone, cable TV and internet services.
  • Provided Customer and Technical Support to all Dell home and Small Business customers.
  • Provided technical support and customer service via phone and email.
  • Developed and updated several CRS Customer Care/Collections policies, procedures, and Kana Response templates for the Internet Technical Support Department.
  • Partner with associates that have a high transfer rate to technical support, in turn assisting to reduce unnessary transfers.

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2 Technical Support Jobs

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14. Bank Products

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high Demand
Here's how Bank Products is used in Customer Service Senior Associate jobs:
  • Promoted bank's products and services while consistently cross-selling bank products at every opportunity.
  • Sold/referred all bank products/services to support the achievement of deposit and loan goals.
  • Promote the sale of bank products and cross-sell existing bank services to customers.
  • Delivered understanding of bank products, services and operational processes to new stuff.
  • Explain, advise, and promote bank products and services to customers.
  • Educate customers about bank products and services.
  • Manage customer inquiries and complaints Consult with customers on bank products and services New hire and ongoing staff training Compliance oversight

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1 Bank Products Jobs

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15. High Volume

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average Demand
Here's how High Volume is used in Customer Service Senior Associate jobs:
  • Managed high volume of daily internal and external inquiries regarding personal accounts and general services in a professional and timely manner.
  • Managed high volume customer-focused projects that resulted from laboratory findings.
  • Processed a high volume of orders nationwide from sales people and the public via phone, fax, internet and email.
  • Processed a high volume of customer inquiries of products and services, and resolved a targeted percentage of those inquiries.
  • Handle a high volume of calls as appropriate for job and resolve a targeted number of those calls.
  • Assisted with all phases of office dynamics in a credit card company high volume call center.
  • Demonstrated the ability to work under little supervision and to work in a high volume environment.
  • Provided excellent customer service working in a high traffic and high volume environment.
  • Answer phones with high volume for English and Spanish speaking customers.
  • Handled high volume of transactions in a sedentary job environment.
  • Arrange shipments for a high volume of orders daily.
  • Work in a fast paced high volume setting.
  • Manage the Firedog 'call queue' and step in to support the team when there was a high volume of calls.
  • serviced a high volume of nationwide incoming calls pertaining to inquiries from policyholders and sales representatives .
  • Build relationships with customers High volume cash transactions in a fast paced environment Sell retail and commercial accounts

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1 High Volume Jobs

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16. Product Knowledge

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average Demand
Here's how Product Knowledge is used in Customer Service Senior Associate jobs:
  • Enhanced product knowledge by utilizing available resources to develop understanding of features and benefits.
  • Performed complicated or unique transactions requiring in-depth product knowledge for bank customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Handled large quantity of customer/agent concerns assisting with policy changes, resolving problems, and product knowledge, providing world-class service.
  • Trained and coached new and existing associates in selling skills, product knowledge, visual standards and merchandise maintenance.
  • Mentor and trainer to new hire employees; instructed new hires on product knowledge, processes and computer programs.
  • Demonstrated tuxedo product knowledge, including sizing in all divisions, style, availability and accessory options.
  • Selected as supervisor of six to eight associates due to customer service excellence and product knowledge.
  • Learned, referenced and applied product knowledge information.
  • Provide excellent customer service and product knowledge.
  • Well versed on all product knowledge.
  • selected to mentor and educate product knowledge to new hires and seasoned employees

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17. Special Projects

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Here's how Special Projects is used in Customer Service Senior Associate jobs:
  • Participated in opportunities for growth and development through training, working on special projects, assignments and employee development classes.
  • Participated in special projects including Customer Service Associate mentor, New Hire training, multiple- skilled training pilot.
  • Selected by management for special projects, as well as new hire mentoring.
  • Created and maintained monthly schedules, assisted with special projects.
  • Assist with audit files and special projects as assigned.
  • Provide assistance with special projects in conjunction with Leadership.
  • Work on special projects as requested by Department Manager.
  • Assist on various special projects and pilot programs.
  • Worked with Senior Credit Manager on special projects and
  • Assist supervisor with special projects and meetings.
  • Work on special projects to team mentoring.
  • Assisted Department Manager with special projects.
  • Assigned and completed special projects.
  • Complete special projects as requested.
  • Performed administrative duties, special projects and back up functions for upper management.
  • Work on special projects ( Out-of-Pocket issues and assisting medical review team).

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18. Problem Resolution

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Here's how Problem Resolution is used in Customer Service Senior Associate jobs:
  • Provided excellent customer care to customers regarding daily transactions, addressed inquiries and problem resolution.
  • Monitored computer network and radio communication networks and provided troubleshooting and problem resolution.
  • Processed returns and locate resources for problem resolution and design best-option solutions.
  • Acted as a resource to less experienced Customer Service Associates by assisting with problem resolution and on the job training.
  • Acted as a resource to Financial Service Associates, assisting with complex transactions, problem resolution and on-the-job training.
  • Research disputes and assist with problem resolution with customers and clients, following agency procedures and contractual parameters.
  • Worked with engineers to assist in problem resolution such as product line shutdown due to malfunction.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

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19. Retail Store

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average Demand
Here's how Retail Store is used in Customer Service Senior Associate jobs:
  • Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
  • Worked with service and retail store staff to resolve customer issues.

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20. Customer Calls

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Here's how Customer Calls is used in Customer Service Senior Associate jobs:
  • Assisted management with escalated manager request customer calls, Telephone Service Trainer, and Communications Liaison.
  • Formulated resolutions for escalated customer calls.
  • Applied extensive knowledge of medical claim review and current health insurance products while answering inbound customer calls.
  • Handle a high volume of incoming customer calls, Reduce abandoned call rate by 5%.
  • Settled invoices including cash and credit accounts, logged customer calls and compiled weekly reports.
  • Recognized, documented and alerted management of trends in customer calls.
  • Worked with client, human resources and escalated customer calls daily.
  • Ensured the highest level of customer support for customer calls.
  • Handled customer calls in a professional and courteous manner.
  • Handle 40 - 60 inbound customer calls daily.
  • Processed incoming service and supply customer calls.
  • Transferred customer calls to appropriate staff.

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2 Customer Calls Jobs

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21. Outbound Calls

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Here's how Outbound Calls is used in Customer Service Senior Associate jobs:
  • Handle incoming escalations and outbound calls to retrieve critical information to complete their application process.
  • Start research to get accounts updated and complex issues resolved by Plan Management and make outbound calls to give participant resolution.
  • Preform outbound calls to customers and/or service providers for escalated account inquiries.
  • Receive inbound/outbound calls informing customers of charges incurred for repairs and exchanges.
  • Addressed routine problems of customers via inbound and outbound calls.
  • Develop relationships with customers by taking incoming or outbound calls.
  • Worked in call center handling inbound and outbound calls.
  • Handled large volume of inbound and outbound calls Coordinated logistics regarding products, displays, employees, etc.

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22. New Associates

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Here's how New Associates is used in Customer Service Senior Associate jobs:
  • Provided training and learning feedback to seasonal contractors and new associates
  • Created and conducted Client Specific training for new associates joining the team as well as ongoing training for team.
  • Directed new associates on how to handle irate provider phone calls and coached then in developing their skills.
  • Lead contact for Policy Change Unit, trained new associates and was primary representative of team.
  • Travel to different work sites to assist and train new associates on the payroll practice.
  • Assisted with the training of new associates to the team and providing feedback.
  • Serve as training coordinator for new associates on clients' plan provisions.
  • Mentored and trained new associates on BCSBS systems, policy and procedures.
  • Helped to teach a training class of new associates.
  • Assisted new associates with job functions and duties.
  • Assisted with training and support for new associates.
  • Helped the new associates feel more confident.

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23. Computer System

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Here's how Computer System is used in Customer Service Senior Associate jobs:
  • Operated company computer system with documenting customer repair status information and customer remarks for upper management.
  • Trained new employees on the use of the proprietary computer system, product presentations, and documentation.
  • Utilize branch technology, software and computer systems in order to carry out daily functions and procedures.
  • Supervised and trained current and new employees in customer service, and computer system operations.
  • Used Contact Center software programs and computer systems to resolve and track client issues.
  • Assisted in training all store employees on use of the computer system and procedures.
  • Identified, researched, and resolved customer issues using the computer system.
  • Complete necessary paperwork, collect payments and enter data into computer system.
  • Trained myself and all Cleveland Branch employees on new A+ computer system.
  • Operated basic computer systems to assist customers with orders and payments.
  • Input information into Oracle computer system for ordering of tuxedos.
  • Perform end of day computer system shutdown following instructions closely.
  • Received goods into computer system.
  • Cashier *receive product into computer system

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24. Wire Transfers

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Here's how Wire Transfers is used in Customer Service Senior Associate jobs:
  • Assist customers in originating domestic and international wire transfers.
  • Processed wire transfers, cashier checks and general ledgers requests.
  • Executed wire transfers, stop payments and account transfers.

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3 Wire Transfers Jobs

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25. Daily Operations

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Here's how Daily Operations is used in Customer Service Senior Associate jobs:
  • Executed daily operations of cash register and digital inventory.
  • Reinforced company standards for visuals and daily operations.
  • Assisted management with daily operations.
  • Learned the daily operations quickly, and got promoted to a senior position within a two month span.
  • Assist the store manager with daily operations duties to ensure we are hitting daily sales goals.
  • Assist loan officers with daily operations of Commercial Lending for clients.
  • Supported and oversaw daily operations for the Data Entry department.
  • Assist in the daily operations of the store.
  • Executed daily operations of major credit card usage.
  • Led customer services team in daily operations.
  • Managed daily operations, monitored metrics, and oversaw departmental logistics for both Dara Entry, and Service Operations departments.

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26. Monetary Transactions

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Here's how Monetary Transactions is used in Customer Service Senior Associate jobs:
  • Coordinate day to day operation of the service center to include opening, closing, security and multiple monetary transactions.
  • Obtained experience with handling monetary transactions at the register and balancing numbers at the end of the day.
  • Conducted daily monetary transactions in excess of $10,000.

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27. Medicare

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Here's how Medicare is used in Customer Service Senior Associate jobs:
  • Communicated of Medicare/Medicaid/HMO benefits, and health plans updates to members.
  • Research and resolve patient inquiries concerning Medicare coverage.
  • Call center representative for major health insurance company assisting clients with Individual and Group Medicare Advantage Plans questions.
  • Set appointments with prospective Medicare clients for Licensed Sales Agents, according to CMS guidelines.
  • Answered calls for Medicare Advantage Blue Cross Blue Shield.
  • Answered inbound calls from Medicare customers.
  • Provided world class Customer Service Representatives while taking inbound calls from Medicare beneficiaries in regards to Medicare Benefits.
  • Answered incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
  • Processed claims (UB92, HCFA1500,Medicare, and member claims.

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28. Monthly Inventory

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Here's how Monthly Inventory is used in Customer Service Senior Associate jobs:
  • Assisted in preparation of weekly and monthly inventory tracking along with operational reports (quarterly audits).
  • Assisted in preparation of weekly and monthly inventory, tracking and other operational reports.
  • Help in the preparation of the weekly and monthly inventory.
  • Assist in weekly and monthly inventory and tracking.
  • Assist lead with monthly inventory audits.

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29. Account Maintenance

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Here's how Account Maintenance is used in Customer Service Senior Associate jobs:
  • Performed bank related transactions, opening and closing accounts, completing account set-up process, account maintenance, and wire transfers.
  • Provided exemplary customer service over the phone and in person for a variety of issues including account maintenance and general inquiries.
  • Cash register transactions, customer service, account maintenance, store maintenance, opening and closing of the store.
  • Accept and process payments and account maintenance according to established procedures and performance standards.
  • Lead a breakthrough team for Client Account Maintenance on reducing errors.
  • Answer incoming calls and execute proper account maintenance.

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1 Account Maintenance Jobs

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30. Inventory Control

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low Demand
Here's how Inventory Control is used in Customer Service Senior Associate jobs:
  • Cash management -Expense Control -Inventory Control -Records Management -Sales Forecasting -Store Operations -Advertising -Communication Skills
  • Cash management Expense Control Inventory Control
  • Sell customers parts and pick them, ship them, and do inventory control to move them out of the system.
  • Created inventory control procedures to avoid part shortages at the 3rd party repair service centers.
  • Assist visual merchandiser with floor plan in order to increase sales Inventory control
  • Led inventory control, loss prevention, auditing, and budgeting.
  • Maintained inventory control of the supply area.
  • Handled bank deposits and inventory control.
  • Performed inventory control counts and stocking.
  • Handled merchandise and Inventory control functions, prepared profit and loss statements.
  • Inventory Control Preparation of opening and closing shift paperwork and bank deposits.
  • Managed small electronics department Responsible for inventory control and replenishment Assisted in loss prevention in small electronics department

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31. Men

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Here's how Men is used in Customer Service Senior Associate jobs:
  • Responded to complex customer inquiries, and escalated situations to management when necessary.
  • Awarded Directors Club membership twice (Second Quarter 2011 and Fourth Quarter 2013) for consistently exceeding all customer engagement metrics.
  • Partnered with management and support staff to identify retraining needs and trends to improve outstanding customer service results.
  • Assisted the Quality Assurance department in reviewing calls, followed by coaching and feedback sessions with agents.
  • Assisted management with monitoring monthly sales goals which varies from month to month and customer issues.
  • Promoted to Senior Customer Associate after consistently exceeding the expectation of management for 2 months.
  • Worked for CMT (Crisis Management Team) during out of office hour support window.
  • Audit meter reading, online payment, adjustment, and all other transaction reports.
  • Answer customer requests or inquiries concerning services, products, billing, and equipment.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed and managed process flow for system enhancements, upgrades, and revisions.
  • Led employee cross-region training for new development processes and general daily work.
  • Served as a liaison between customers, management and various departments.
  • Handle Spanish speaking participants & translate documents from Spanish as needed.
  • Investigated, analyzed and documented all auto and glass claims.
  • Helped create a high-quality and respectful work environment.
  • Keep and record logs for all departments.
  • Initiated feedback sessions with help of Quality Analysis for bottom quartile performers which included technical and soft-skills improvements.
  • Deepen customer relationships through the sale of checking, savings, investment CDs, home and refinance loans.

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32. Cigna

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Here's how Cigna is used in Customer Service Senior Associate jobs:
  • Retrieved electronic inquiries from consumers and any CIGNA associated parties responding to requests for information and assistance with benefits.
  • Received several CIGNA Champion rewards for dedication to serving customers and exemplifying CIGNA's shared values.
  • Developed and maintained performance quality database for call performance metrics of Cigna employees.
  • Implemented new web services which included Cigna's Internet Provider Portal, assist in web navigation, and tested software updates.
  • Assigned and tailored to a dedicated team to assist and service Cigna's most prestigious clients.

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33. External Customers

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Here's how External Customers is used in Customer Service Senior Associate jobs:
  • Communicate effectively and professionally with internal and external customers to resolve questions and issues.
  • Demonstrate effective phone behavior when dealing with internal and external customers.
  • Assisted internal and external customers in answering warranty questions.
  • Provide an outstanding level of service to both our internal and external customers, primarily via incoming calls.
  • Respond to questions with a quick turnaround time to meet the needs of internal and external customers.
  • Provide prompt, courteous and knowledgeable service to both internal and external customers.
  • Handle complex or escalated calls from internal or external customers.
  • Interacted on a daily basis with both Internal/External customers.
  • Provided internal and external customers with requested information using a multi-line technical telephone system.
  • Audit retail credit applications; audit reports * Extensive customer service working closely with internal and external customers.
  • Answered multi line phone system of calls from Agents, internal and external customers.

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34. Billing Questions

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Here's how Billing Questions is used in Customer Service Senior Associate jobs:
  • Selected to our new Help Desk Team, assisting my fellow associates with general billing questions and escalated issues.
  • Selected Highlights * Improved customer satisfaction by overseeing account inquiries, complaints, and billing questions / payments.
  • Assisted members and providers with billing questions on claims.
  • Assisted customers with billing questions or concerns.

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35. Product Information

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Here's how Product Information is used in Customer Service Senior Associate jobs:
  • Assisted customers with product information.
  • Answered numerous calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Interact and assist over 15 customers daily with concerns, transactions, and product information.
  • Handled large volume of customer calls regarding orders, product information and pricing programs.
  • Learn and maintains a thorough working knowledge of product information and procedures.
  • Provide product information as needed to customers and cross-sell within the Branch.

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36. Troubleshoot

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Here's how Troubleshoot is used in Customer Service Senior Associate jobs:
  • Provided timely and responsive support for clients regarding application features, usage, unexpected issues and general troubleshooting.
  • Focused on resolution of advanced troubleshooting issues with our customers.
  • Provide balance and operational troubleshooting for Customer Service Associate Staff.
  • Utilized computer software for tracking data and troubleshooting.
  • Helped troubleshoot when technical problems aroused.
  • Acted as a mentor and point of reference to less experienced co-workers by troubleshooting balances and other operations.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Performed routine account maintenance such as the troubleshooting of ATM/Debit cards.
  • Assisted with the troubleshooting of data and switched services for customers.
  • Performed troubleshooting steps with the customer to resolve cellular issues.
  • Troubleshooted online banking and bill pay issues for customers.
  • Provide troubleshooting for CSA staff.
  • Boosted system performance by troubleshooting and resolving equipment issues supporting Lucent and HLR operating systems.
  • Performed troubleshooting for wireless phones, data air cards, mobile hot spots, tablets, and PDA smartphones.
  • Performed troubleshooting steps that could determine the causes of product malfunctions.

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2 Troubleshoot Jobs

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37. Customer Questions

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Here's how Customer Questions is used in Customer Service Senior Associate jobs:
  • Answered customer questions regarding deductibles.
  • Help answer customer questions - Provide all bank teller transactions- Help balance and audit the branch
  • Resolve difficult and frequently unique customer questions and complaints, through resolution and closure.
  • Responded promptly to customer questions, or complaints.
  • Resolved unique customer questions and complaints.

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38. Customer Information

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Here's how Customer Information is used in Customer Service Senior Associate jobs:
  • Update customer information and ensure accurate entry of contact information.
  • Gathered and verified all required customer information for tracking purposes.
  • Verified customer information in order to provide financial assistance.
  • Maintain and document confidential customer information.
  • Gathered market and customer information.
  • Performed clerical work such as filing and keeping up with customer information regarding wedding, quinceaneras and other formal events.

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39. Business Partners

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Here's how Business Partners is used in Customer Service Senior Associate jobs:
  • Maintain Professional And Courteous interaction with Customers and Business partners.
  • Interacted with internal and external business partners with inquires that related to personal line policies.
  • Answered incoming calls from business partners and transferred calls to appropriate departments.
  • Manage and increase business partnerships both individually and in team settings.
  • Worked with team members and business partners to increase product sales.
  • Refer customers and prospects to business partners.

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40. Claims Process

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Here's how Claims Process is used in Customer Service Senior Associate jobs:
  • Provided customers with updated claims information and followed up with customers to ensure the claims process was completed accurately and efficiently.
  • Reviewed policies and coverage limits to determine appropriate claims process.
  • Explain claims process, and deductible information.
  • Assisted with Claims process from Hurricane Ike.
  • Prepared official spreadsheets for claims processing.
  • Assigned to escalated calls, and advised the caller of the claims process and time required to complete.
  • Educate clients on plan benefits/limitations Address and resolve claims processing issues Communicate internal issues to management

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41. Oversaw

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42. Product Sales

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Here's how Product Sales is used in Customer Service Senior Associate jobs:
  • Participated in Quality Improvement Team projects to develop and implement strategies to increase product sales.
  • Respond to customer needs for new and existing product sales and service.

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43. Customer Interactions

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Here's how Customer Interactions is used in Customer Service Senior Associate jobs:
  • Maintained friendly and professional customer interactions.
  • Followed up on customer interactions.
  • Trained staff on how to improve customer interactions.
  • Served as the lead customer service representative in resolving escalated customer complaints and instructed junior associates on proper customer interactions.

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44. Special Orders

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Here's how Special Orders is used in Customer Service Senior Associate jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Set personal goals for rental bookings, special orders, and reorder volume.
  • Placed special orders and called other stores to find desired items.
  • Assist customers with special orders and installed sales.
  • Placed special orders for the store.
  • Placed special orders for customers in a timely manner.
  • Assisted customers and contractors in seasonal and paint departments * Managed special orders * Improved efficiency and workflow in the assigned departments

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45. Customer Expectations

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Here's how Customer Expectations is used in Customer Service Senior Associate jobs:
  • Set an example for customer service, independently anticipating and exceeding customer expectations.
  • Received several internal service quality awards for exceeding customer expectations.
  • Work proactively to enhance the company image through customer-driven servicing of needs in support of goal exceeding customer expectations.
  • Set an example for customer service, and exceeds customer expectations.

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46. POS

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Here's how POS is used in Customer Service Senior Associate jobs:
  • Verified negotiability of checks presented for cashing and deposits.
  • Assisted the Store Manager with merchandising and inventory, as well as cash trays Nightly deposits of end-of-day store operation totals.
  • Performed store opening and closing duties counting cash drawers, taking deposit to bank, and preparing store for customers.
  • Assist customers, check-in/check-out rentals, prepare deposits, drop off deposits, register balance, and manager on duty.
  • Handle deposits, withdrawals, loan payments, order checks, and assisted with any customer questions.
  • Demonstrate consistent ability to ensure products are purchased are the highest quality possible at the best price.
  • Performed routine calculations, posted, and verified financial data for maintaining accounting records.
  • Handle accounts maintenance functions, dormant accounts/ reactivation, account of deceased depositors.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Generate growth in core deposits - meeting and exceeding sales goals.
  • Help providers search the payment policy for billing purposes.
  • Key holder, bank deposits, inventory
  • Perform end of day tasks: Close out draw, print reports, Handle deposits, close store.
  • Maintain positive, professional environemn while driving sales through impeccable customer service practices.
  • Review bills for unusual meter reads and correct bills or arrange for metermen to investigate possible meter problems.
  • Analyze possible fraud in CITI credit cards Assist clients that had their cards blocked due to possible fraud
  • Designed marketing materials, including posters, brochures, & catalogues.
  • Open and close cash office Maintain a positive customer experience.
  • Register transactions/Returns End of day accounting (individual registers/safe/deposits) Training/mentoring all customer service associates Resolving all customer complains/issues
  • stocked * Key holder * Drop deposits Reason for leaving: The establishment went out of business

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47. Process Transactions

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Here's how Process Transactions is used in Customer Service Senior Associate jobs:
  • Process transactions accurately and efficiently in accordance with established policies and procedures.
  • Will process transactions promptly and accurately responding to client requests and inquiries, including the administration of all rewards and fees.
  • Process transactions such as deposits, retirement savings plan contributions, ATM transactions, night deposits, and mail deposits.
  • Process transactions such as term deposits, retirement savings plan contributions, deposits, withdrawals and check cashing.
  • Greet customers, process transactions according to established procedures, bag purchases and thank customers.
  • Prepare documentation, process transactions and handle Cash to meet accuracy standards.
  • Resolved customer issues through use of appropriate tools to process transactions.
  • Process transactions including withdrawals, loans, reallocations, fund transfers, investment election changes, etc.
  • Process transactions and customerservice.Participate in all bank events, marketing, building new client relationships.

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48. Company Policies

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Here's how Company Policies is used in Customer Service Senior Associate jobs:
  • Reinforced company policies regarding customer contact to ensure consistency / service quality.
  • Mentored customer service staff on company policies and standards.
  • Trained employees to perform under company policies.

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49. Customer Problems

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Here's how Customer Problems is used in Customer Service Senior Associate jobs:
  • Reported to Customer Service Manager, troubleshoot customer problems, process product orders, and team leader and support sales representatives.
  • Tracked and maintained customer relationship by responding to inquiries; documenting actions, ensuring proper notation of customer problems or issues.
  • Track and document inbound support requests and ensures proper notation of customer problems or issues.
  • Resolved customer problems Acted as Manager on Duty
  • Handled customer problems concerning difficulties with Lowes products and services.

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2 Customer Problems Jobs

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50. Product Transactions

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Here's how Product Transactions is used in Customer Service Senior Associate jobs:
  • Performed standard debit, credit and product transactions while maintaining a balance between transaction time and customer need.
  • Conduct accurate and efficient customer service by performing standard product transactions for customers and clients.
  • Perform standard debit, credit and product transactions.

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Customer Service Senior Associate Jobs

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20 Most Common Skills For A Customer Service Senior Associate

Customer Service

48.6%

Financial Transactions

6.2%

Phone Calls

5.1%

Sales Floor

3.8%

ATM

3.5%

Credit Card Transactions

3.2%

Bank Deposits

3.2%

Data Entry

2.8%

Sales Goals

2.7%

Customer Complaints

2.7%

Customer Accounts

2.5%

New Accounts

2.5%

Technical Support

2.1%

Bank Products

2.0%

High Volume

1.8%

Product Knowledge

1.6%

Special Projects

1.6%

Problem Resolution

1.4%

Retail Store

1.4%

Customer Calls

1.3%
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Typical Skill-Sets Required For A Customer Service Senior Associate

Rank Skill
1 Customer Service 38.6%
2 Financial Transactions 5.0%
3 Phone Calls 4.1%
4 Sales Floor 3.0%
5 ATM 2.8%
6 Credit Card Transactions 2.6%
7 Bank Deposits 2.5%
8 Data Entry 2.2%
9 Sales Goals 2.2%
10 Customer Complaints 2.1%
11 Customer Accounts 2.0%
12 New Accounts 2.0%
13 Technical Support 1.7%
14 Bank Products 1.6%
15 High Volume 1.5%
16 Product Knowledge 1.3%
17 Special Projects 1.3%
18 Problem Resolution 1.1%
19 Retail Store 1.1%
20 Customer Calls 1.0%
21 Outbound Calls 1.0%
22 New Associates 1.0%
23 Computer System 1.0%
24 Wire Transfers 0.9%
25 Daily Operations 0.9%
26 Monetary Transactions 0.9%
27 Medicare 0.9%
28 Monthly Inventory 0.8%
29 Account Maintenance 0.8%
30 Inventory Control 0.8%
31 Men 0.8%
32 Cigna 0.7%
33 External Customers 0.7%
34 Billing Questions 0.7%
35 Product Information 0.7%
36 Troubleshoot 0.6%
37 Customer Questions 0.6%
38 Customer Information 0.6%
39 Business Partners 0.6%
40 Claims Process 0.6%
41 Oversaw 0.5%
42 Product Sales 0.5%
43 Customer Interactions 0.5%
44 Special Orders 0.5%
45 Customer Expectations 0.5%
46 POS 0.5%
47 Process Transactions 0.5%
48 Company Policies 0.5%
49 Customer Problems 0.5%
50 Product Transactions 0.5%
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