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What is a customer service senior engineer and how to become one

Updated January 8, 2025
3 min read
The average customer service senior engineer salary is $97,911. The most common degree is a bachelor's degree degree with an electrical engineering major. It usually takes 4-6 years of experience to become a customer service senior engineer. Customer service senior engineers with a Master Certified Electronics Technician (CETma) certification earn more money. Between 2018 and 2028, the career is expected to grow 2% and produce 6,400 job opportunities across the U.S.
ScoreCustomer Service Senior EngineerUS Average
Salary
7.5

Avg. Salary $97,911

Avg. Salary $59,228

Stability level
7.4

Growth rate 2%

Growth rate 0.3%

Diversity
6.4
Race

American Indian and Alaska Native 0.11%

Asian 10.32%

Black or African American 3.40%

Hispanic or Latino 9.33%

Unknown 4.60%

White 72.24%

Gender

female 31.30%

male 68.70%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress level
7.4

Stress level is high

7.1 - high

Complexity level
8.6

Complexity level is advanced

7 - challenging

Work life balance
5.1

Work life balance is fair

6.4 - fair

Customer service senior engineer career paths

Key steps to become a customer service senior engineer

  1. Explore customer service senior engineer education requirements

    Most common customer service senior engineer degrees

    Bachelor's

    38.8 %

    Associate

    35.7 %

    High School Diploma

    10.9 %
  2. Start to develop specific customer service senior engineer skills

    SkillsPercentages
    Customer Satisfaction13.21%
    Technical Support8.20%
    Preventative Maintenance7.03%
    Customer Support4.55%
    Parts Inventory3.31%
  3. Complete relevant customer service senior engineer training and internships

    Accountants spend an average of 1-2 years on post-employment, on-the-job training. New customer service senior engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service senior engineer based on U.S. Bureau of Labor Statistics data and data from real customer service senior engineer resumes.
  4. Research customer service senior engineer duties and responsibilities

    • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
    • Upgrade of Linux and Solaris.
    • Provide help desk support to customers for all aspects of their POS system.
    • Anticipate and respond to fab issues including communicating with CEs in other locations.
  5. Get customer service senior engineer experience

    Generally, it takes 4-6 years to become a customer service senior engineer. The most common roles before becoming a customer service senior engineer include field service technician, customer service representative team lead and cashier.
  6. Apply for customer service senior engineer jobs

    Now it's time to start searching for a customer service senior engineer job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

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Average customer service senior engineer salary

The average customer service senior engineer salary in the United States is $97,911 per year or $47 per hour. Customer service senior engineer salaries range between $72,000 and $132,000 per year.

Average customer service senior engineer salary
$97,911 Yearly
$47.07 hourly

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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