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Become A Customer Service Senior Engineer

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Working As A Customer Service Senior Engineer

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Analyzing Data or Information
  • Getting Information
  • Deal with People

  • Make Decisions

  • $87,000

    Average Salary

What Does A Customer Service Senior Engineer Do

Mechanical engineering is one of the broadest engineering disciplines. Mechanical engineers research, design, develop, build, and test mechanical and thermal sensors and devices, including tools, engines, and machines.

Duties

Mechanical engineers typically do the following:

  • Analyze problems to see how mechanical and thermal devices might help solve a particular problem
  • Design or redesign mechanical and thermal devices or subsystems, using analysis and computer-aided design
  • Develop and test prototypes of devices they design
  • Analyze the test results and change the design or system as needed
  • Oversee the manufacturing process for the device

Mechanical engineers design and oversee the manufacture of many products ranging from medical devices to new batteries.

Mechanical engineers design power-producing machines, such as electric generators, internal combustion engines, and steam and gas turbines, as well as power-using machines, such as refrigeration and air-conditioning systems.

Mechanical engineers design other machines inside buildings, such as elevators and escalators. They also design material-handling systems, such as conveyor systems and automated transfer stations.

Like other engineers, mechanical engineers use computers extensively. Mechanical engineers are routinely responsible for the integration of sensors, controllers, and machinery. Computer technology helps mechanical engineers create and analyze designs, run simulations and test how a machine is likely to work, interact with connected systems, and generate specifications for parts.

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How To Become A Customer Service Senior Engineer

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineers who sell services publicly must be licensed in all states and the District of Columbia.

Education

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineering programs usually include courses in mathematics and life and physical sciences, as well as engineering and design courses. Mechanical engineering technology programs focus less on theory and more on the practical application of engineering principles. They may emphasize internships and co-ops to prepare students for work in industry.

Some colleges and universities offer 5-year programs that allow students to obtain both a bachelor’s and a master’s degree. Some 5-year or even 6-year cooperative plans combine classroom study with practical work, enabling students to gain valuable experience and earn money to finance part of their education.

ABET accredits programs in engineering and engineering technology. Most employers prefer to hire students from an accredited program. A degree from an ABET-accredited program is usually necessary to become a licensed professional engineer.

Important Qualities

Creativity. Mechanical engineers design and build complex pieces of equipment and machinery. A creative mind is essential for this kind of work.

Listening skills. Mechanical engineers often work on projects with others, such as architects and computer scientists. They must listen to and analyze different approaches made by other experts to complete the task at hand.

Math skills. Mechanical engineers use the principles of calculus, statistics, and other advanced subjects in math for analysis, design, and troubleshooting in their work.

Mechanical skills. Mechanical skills allow engineers to apply basic engineering concepts and mechanical processes to the design of new devices and systems.

Problem-solving skills. Mechanical engineers need good problem-solving skills to take scientific discoveries and use them to design and build useful products.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as a mechanical engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education to renew their licenses every year. Most states recognize licensure from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Several professional organizations offer a variety of certification programs for engineers to demonstrate competency in specific fields of mechanical engineering.

Advancement

A Ph.D. is essential for engineering faculty positions in higher education, as well as for some research and development programs. Mechanical engineers may earn graduate degrees in engineering or business administration to learn new technology, broaden their education, and enhance their project management skills. Mechanical engineers may become administrators or managers after obtaining the requisite experience.

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Customer Service Senior Engineer Career Paths

Customer Service Senior Engineer
Service Manager General Manager
Vice President & General Manager
12 Yearsyrs
Service Manager Project Manager Product Manager
Product Marketing Manager
7 Yearsyrs
Service Manager Operations Manager Project Manager
Information Technology Director
10 Yearsyrs
Office Manager Project Manager Product Manager
Product Management Director
12 Yearsyrs
Office Manager Operations Manager Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Office Manager Program Manager Engineering Director
Senior Director Of Engineering
15 Yearsyrs
Senior Field Service Engineer Owner Development Director
Director Of Software Development
12 Yearsyrs
Senior Field Service Engineer Senior Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Senior Field Service Engineer Senior Systems Engineer Senior Project Manager
Director Of Technology And Services
11 Yearsyrs
Owner Project Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Owner Project Superintendent Project Engineering Manager
Product Engineering Manager
9 Yearsyrs
Senior Customer Engineer Senior Systems Engineer Senior System Administrator
Systems Manager
6 Yearsyrs
Senior Customer Engineer Lead Technician Technical Project Manager
Technical Product Manager
9 Yearsyrs
Senior Customer Engineer Lead Technician Technology Architect
Vice President, Technology
11 Yearsyrs
Senior Field Engineer Senior Network Engineer Senior Technical Consultant
Principal Technologist
10 Yearsyrs
Senior Field Engineer Senior Network Engineer Senior Sales Engineer
Technical Sales Manager
7 Yearsyrs
Senior Field Engineer Senior Engineering Technician Senior Design Engineer
Senior Engineering Team Leader
8 Yearsyrs
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Do you work as a Customer Service Senior Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Customer Engineer 4.3 years
Senior Engineer 4.3 years
Service Engineer 3.5 years
Engineer 3.3 years
Top Careers Before Customer Service Senior Engineer
Cashier 8.0%
Technician 4.2%
Manager 3.6%
Top Careers After Customer Service Senior Engineer
Cashier 5.8%
Owner 3.6%
Technician 3.4%

Do you work as a Customer Service Senior Engineer?

Average Yearly Salary
$87,000
View Detailed Salary Report
$62,000
Min 10%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$120,000
Max 90%
Best Paying Company
Nokia Siemens Networks US LLC
Highest Paying City
Fresno, CA
Highest Paying State
Alaska
Avg Experience Level
8.0 years
How much does a Customer Service Senior Engineer make at top companies?
The national average salary for a Customer Service Senior Engineer in the United States is $87,109 per year or $42 per hour. Those in the bottom 10 percent make under $62,000 a year, and the top 10 percent make over $120,000.

Real Customer Service Senior Engineer Salaries

Job Title Company Location Start Date Salary
CSA Senior Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Sep 14, 2013 $126,464 -
$145,596
CSA SR. Engineer II Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Sep 13, 2013 $126,464 -
$145,596
Senior Service Engineer CRM Dynamics Microsoft Corporation Bellevue, WA Nov 21, 2012 $120,175
Senior Customer Services Engineer Actifio, Inc. Waltham, MA Jan 15, 2012 $105,000 -
$135,000
Senior Technical Customer Service Engineer Nokia Solutions and Networks Us LLC Irving, TX Jul 12, 2015 $102,544
CSA Senior Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Jun 05, 2016 $94,600 -
$125,196
CSA Senior Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Sep 18, 2013 $94,320 -
$145,596
CSA Senior Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX May 06, 2015 $91,632 -
$114,864
CSA SR. Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Jul 01, 2014 $85,280 -
$126,108
CSA Senior Engineer Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Aug 25, 2013 $80,517 -
$124,452
Customer Service Engineer, SR. RF Engineer Nokia Siemens Networks Us LLC Atlanta, GA Aug 24, 2011 $76,336

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Top Skills for A Customer Service Senior Engineer

  1. Customer Service
  2. Technical Support
  3. Xerox
You can check out examples of real life uses of top skills on resumes here:
  • Developed the customer service position including order entry and sales expediting procedures and customer satisfaction services.
  • Organized the introduction of new software through a technical support organization and implemented customer product delivery schedules for revenue generating solutions.
  • Keep abreast of all new Xerox fax machines, printers, color, digital copiers and updated network software.
  • Answered phone calls and e-mails from clientele requesting quotes for FCL, LCL and LTL Cargo.
  • Skilled is trouble shooting and analysis of elector-mechanical devices.

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Average Salary:

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Top 10 Best States for Customer Service Senior Engineers

  1. New Mexico
  2. Louisiana
  3. Delaware
  4. Arizona
  5. Texas
  6. New Hampshire
  7. South Carolina
  8. Alaska
  9. Michigan
  10. Maine
  • (586 jobs)
  • (1,048 jobs)
  • (255 jobs)
  • (1,845 jobs)
  • (6,116 jobs)
  • (631 jobs)
  • (1,180 jobs)
  • (101 jobs)
  • (2,286 jobs)
  • (380 jobs)

Customer Service Senior Engineer Demographics

Gender

Male

61.5%

Female

29.6%

Unknown

8.9%
Ethnicity

White

62.0%

Hispanic or Latino

15.2%

Black or African American

11.4%

Asian

7.3%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

52.9%

French

11.8%

Carrier

11.8%

Vietnamese

5.9%

Japanese

5.9%

Thai

5.9%

Italian

5.9%
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Customer Service Senior Engineer Education

Schools

University of Phoenix

24.8%

Strayer University

10.3%

Community College of the Air Force

8.5%

Pennsylvania State University

6.0%

The Academy

4.3%

Liberty University

4.3%

North Carolina State University

3.4%

Durham Technical Community College

3.4%

Wichita State University

3.4%

Suburban Technical School

3.4%

Colorado Technical University

3.4%

Northeastern University

3.4%

Northern Virginia Community College

3.4%

Albertus Magnus College

2.6%

University of Cincinnati

2.6%

Rosedale Technical Institute

2.6%

California Southern University

2.6%

Rochester Institute of Technology

2.6%

Kirkwood Community College

2.6%

Peirce College

2.6%
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Majors

Business

24.9%

Electrical Engineering

22.7%

Electrical Engineering Technology

9.3%

Computer Science

6.2%

Computer Technical Support

4.2%

Management

4.0%

Information Technology

3.8%

Accounting

2.9%

Computer Information Systems

2.8%

Psychology

2.4%

Computer Networking

2.2%

Health Care Administration

2.1%

Environmental Control Technologies/Technicians

2.1%

General Studies

1.7%

Criminal Justice

1.7%

Medical Assisting Services

1.6%

Liberal Arts

1.4%

Finance

1.4%

Engineering

1.4%

Computer Programming

1.2%
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Degrees

Other

31.3%

Bachelors

26.8%

Associate

20.6%

Masters

10.3%

Certificate

8.0%

Diploma

2.7%

License

0.2%

Doctorate

0.1%
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