Head of Service Engineering
Remote customer service senior engineer job
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
**You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- drive continuous improvement of technical performance
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
**Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
+ Guided by policies and resource requirements within business unit, department or sub-function
**Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
\#Full time
**Travel:**
Relocation Eligible:**
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site ( accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. xevrcyc This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Roadway Design Engineer II
Customer service senior engineer job in Columbus, OH
GAI Consultants, Inc. is seeking an Engineer 2 (Roadway Design) to work to work within our Ohio Transportation Business Unit. The successful candidate will enjoy working in a challenging, fast-paced, varied, and team-oriented environment that will use their related experience to develop professionally and grow in today's global environment. Remote and/or Hybrid work options (home or office) are also a viable option, and the successful candidate will be eligible for a sign-on bonus.
Job Duties:
Roadway design for ODOT and Local Public Agency (LPA) clients
Creates and reviews project design calculations, quantity takeoffs, specifications, plans and contract documents
Works within the Transportation Team
Works within project schedules and budgets
Applies ODOT design manual and AASHTO principles to highway design
Utilizes roadway design CADD software
May provide leadership, coaching, and/or mentoring to a subordinate group.
General Characteristics
Applies broad knowledge of principles and practices in a specific practice area.
Independently evaluates, selects, and adapts standard techniques, procedures, and criteria.
Leads tasks and projects of moderately complex scopes.
Develops plans, specifications, and other project documents.
Selects appropriate principles of engineering economics, and probability and statistics to analyze risk in a complex engineering problem.
Minimum Years of Experience
6+ Years of Experience
Education
B.S. or M.S. Engineering
Certification/Licensure
Professional Engineer (P.E.) License
Technical Responsibilities
Designs a complete project, system, component, or process.
Prepares complete plans, specifications, and other project documents.
Designs and conducts analyses and interprets test data.
Begins to develop and reviews complete project documents for conformity and quality assurance.
Project and Task Management
Assigns tasks to other technical and non-technical staff.
Plans and coordinates detailed aspects of the engineering work.
Prepares scopes, budgets, and schedules for assignments.
Assists with proposals to provide professional services or obtain funding for engineering projects or projects.
Management Responsibility
Receives general direction on key objectives. Receives guidance on unconventional/complex problems, direction on modified techniques, and new approaches on assignments with conflicting criteria.
Mentors junior staff by providing guidance, explaining professional responsibilities, and reviewing work products.
Attends project meetings and presents specific aspects of engineering assignments.
Communication Skills
Communicates effectively to both technical and nontechnical audiences.
Why GAI?
At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth.
Benefits To Working at GAI Include:
Competitive salary - GAI is committed to paying market-based salaries
Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire)
New paid Maternity/Paternity/Adoption program
Generous Paid Time Off and 7 paid holidays
401k company match
Tuition Reimbursement
Qualifications
Education
Required
Bachelors or better in Engineering.
Licenses & Certifications
Required
Professional Engineer
MEP Senior Engineer
Customer service senior engineer job in Columbus, OH
Holder Construction is seeking qualified highly motivated candidates in our Mechanical, Electrical and Plumbing Services Team at one of our regional projects in Columbus, OH. Primary Responsibilities
Communication with electrical/mechanical equipment vendors, electrical/mechanical design engineers, clients and subcontractors.
This position involves procurement of electrical/mechanical subcontracts and equipment, managing contracts and contract deliverables from bid solicitation through contract award, equipment submittal coordination, assistance with electrical/mechanical and overall construction cost estimates.
Common projects include commercial projects within our core markets: Data Centers; Aviation; Higher Education and Corporate / Commercial Office.
Requirements For This Position Include
Bachelor's degree in Mechanical, Electrical Engineering or Construction Management
The ideal candidate will have 5+ years of Mechanical, Electrical and Plumbing preconstruction experience and have the following skill sets:
Ability to read and understand electrical, HVAC, plumbing, architectural and civil plans, and specifications
Familiar with standard concepts, practices, and procedures of MEP Systems and equipment
Good communication skills
Ability to identify and resolve issues
Effective participation in a team environment
Detail-oriented with the ability to manage multiple projects and tasks
Senior VDC Engineer
Customer service senior engineer job in Columbus, OH
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
The Senior Virtual Design and Construction (VDC) Engineer will become a strategic asset within a growing business unit and the key member of our project teams for the most creative builder in America. As part of VDC team you will be involved in a range of activities throughout the design-build cycle that are essential for a successful project delivery. These activities include support and implementation of Clayco's Digital Practice Technology in a variety of tasks as they relate to design analysis, design process, pre-construction, construction, and the facility handover. This is a critical support role with opportunity to become one of our VDC industry experts.
The Specifics of the Role
Provide assistance to design-build team to facilitate 3D and 2D coordination.
Liaison with the design team and project subcontractors through multitude of BIM centric activities.
Provide technical support for a range of application used in-house.
Assist Pre-Con with quantities extraction and scheduling.
Assist and coach the project teams in the use of companywide BIM best practices.
Coordinate 3D content modeled by others and model any content not provided.
Perform 4D virtual building analysis on model working closely with scheduling, project managers, and superintendents.
Perform 5D virtual building analysis in close collaboration with the estimating team.
Perform and document clash detection on virtual building model as well as assist in conflict resolution.
Perform material quantity take-off of building model for conceptual estimating purposes utilizing leading edge BIM technologies.
Manage model changes through design updates and as built conditions.
Serve as the information manager and content gatekeeper for the duration of project.
Requirements
Bachelor's Degree in Architecture, Engineering, or Construction Management.
3-5 years of experience in AEC industry, in particular MEP coordination.
Minimum 3 years of experience with VDC/BIM related processes.
Solid knowledge of construction principles/practices required.
Advanced proficiency with Autodesk Building Design Suite (Revit, Assemble Systems, AutoCAD, Navisworks), Structionsite, DroneDeploy, and BIM 360/ACC cloud-based technology.
Willing to travel and/or relocate to a job site.
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2025 ENR Midwest - Midwest Contractor (#1).
2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2025 ENR Top 100 Green Contractors - Green Contractor (Top 3).
2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).
Benefits
Discretionary Annual Bonus: Subject to company performance and individual contribution.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Project Engineer
Customer service senior engineer job in Columbus, OH
We are seeking a motivated and detail-oriented Project Engineer to join our dynamic team. The ideal candidate will play a pivotal role in overseeing various construction projects from inception to completion, ensuring that all aspects are executed efficiently and effectively. This position requires strong project management skills, proficiency in construction management software, and a solid understanding of engineering principles.
Your responsibilities in this role:
Maintain contract documents, posting and distribution of addenda, field orders, RFI's and Requests for Proposal
Control shop drawings and submittals to review for contract compliance and establish a routing process to ensure that all involved in the work are kept informed
Lead the project QC including all deviation reports, pre-pour inspections, completion lists, testing reports, etc. and actively update the Project Manager and Superintendent
Coordinate Requests for Information to and from architectural engineer, owner and other contractors and subcontractors
Assist in assembling proposals and prepare owner change order requests
Maintain “As-Built” drawings; prepare final close out sets
Secure operations manuals guarantee and warranties; assist in project close-out
What you need to qualify:
1-3 years of relative job experience in commercial construction highly preferred
BS degree in Construction Management or Engineering
Thorough understanding of industry practices and standards
Strong foundation in database management (ex. Excel) and related industry software (ex. Bluebeam)
Highly collaborative work style with excellent communication skills
Join us as we build innovative solutions in the construction industry!
LRT is proud to be an Equal Opportunity Employer and member of the Drug Free Safety Program.
Project Engineer
Customer service senior engineer job in Columbus, OH
Who is IC?
Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. As part of the DiGeronimo Companies, we offer our clients self-perform services through our affiliated companies, as well as bring an owner's approach to projects through the company's work as a developer. We bring our experience and reputation for honesty, integrity, and outstanding performance to the world of design and management in order to ensure the best results for our partners, subcontractors, and community.
What do we believe in?
PEOPLE:
Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.
PERFORMANCE:
Always deliver the highest quality. Find solutions. Provide value to our partners.
COMMUNITY:
Positively impact the communities we serve. Give back. Leave the world a better place than we found it.
As a Project Engineer, your key responsibilities are to assist the project manager and/or superintendent in one or more aspects of a construction project.
Coordination with Subs, vendors, suppliers, and Independence Construction project team.
Administer and monitor compliance with construction contracts with Owners, subcontractors and vendors.
Coordinate and expedite materials and services for the job site, in conjunction with superintendent.
Schedule and manage meetings throughout each phase of construction and preconstruction.
Assist the PM with the management of Project Budget, Budget Revisions, Cost Projections, and Cash Flow Projections. Assist with the generation of reports.
Review and coordinate structural, architectural and MEP drawings throughout the project.
Assist PM in the oversight and management of change management processes.
Collect and analyze the trade contractor proposal for scope changes.
Review and negotiate the cost for the change in scope to ensure the pricing is accurate and fair for the change in work.
Log the change management to the correct cost codes.
Issue the subcontract change order upon approval of the change by Owner and PM.
Responsible for the entire RFI process (initiate, review the response, maintain a log and distribute to team as appropriate.
Responsible for the entire submittal process (initiate, review the submittal, maintain a log and distribute to team as appropriate upon approvals.
Responsible to keep accurate and current at all times the drawing log, submittal log, and RFI log.
Coordinate all project meetings with PM and Superintendent prior to the start of project.
Attend Owner / Architect / CM (Contractor) meetings.
Collect, review and process subcontractor payment applications as assigned by the PM. Assist in compiling owner payment applications.
Assist the Superintendent and PM as requested in creating and updating the Master Schedule.
Quality Control and Quality Assurance - Work with the team (PM, PX, Supt.) for the development of the project QA/QC program.
Assist PM and Superintendent with Close-out process.
Assist with the preliminary punch list process.
Coordinate owner-requested warranty requirements during the warranty period.
Do you have what it takes?
Bachelor's degree in construction management or engineering or equivalent combination of education and experience.
2-5 years of previous related experience is required
Strong written and oral communication skills.
Knowledge of budgeting and expense control.
Able to write reports, and business correspondence.
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
Able to perform duties independently.
Computer skills: Microsoft Office applications.
Strong attention to detail.
Project Engineer
Customer service senior engineer job in Columbus, OH
Who You Are: You're a dynamic problem-solver with a passion for construction. Detail-oriented and driven, you thrive in collaborative environments and excel at managing multiple responsibilities. You're ready to take on challenges head-on and contribute to meaningful projects that make a difference.
The Opportunity: You'll play a vital role in managing construction processes and driving project success. This role offers dynamic work, opportunities for growth, and a chance to make a significant impact in the Water, Wastewater, Industrial, and Energy sectors.
Who We Are: Our people are our strength. As an employee-owned national construction company, we prioritize collaboration, innovation, and continuous improvement. We're committed to fostering a culture of growth and empowerment, where every team member is valued and supported.
What You'll Do: As a Project Engineer, you'll work closely with the Project Manager and Superintendent to manage all construction processes effectively. From scheduling to safety, your responsibilities will include:
Implementing Bowen's SQP process
Supporting Field Engineer duties to ensure project success
Facilitating communication with stakeholders
Streamlining purchasing processes and coordinating submittals
Identifying and addressing potential issues proactively
Participating in project status meetings and reporting on progress
Contributing to site safety audits and upholding safety standards
Assisting in project close-out activities and estimating project divisions
Why You'll Love Working At Bowen:
The Right Size: Large enough for great resources, small enough that you'll personally know our leadership and they'll know you.
Hands-On Experience: Work directly with Craft, PMs, Superintendents, and Engineering Partners, seeing the work unfold daily. We self-perform, fostering teamwork rather than just managing subcontractors.
Growth Opportunities: The sky's the limit if you're willing to work hard, be patient, and take initiative. We're committed to developing future leaders and invest in your growth.
Safety First: "Zero Injury and Genuine Concern for Others." We don't do shortcuts. We've built a culture where teams are empowered to speak up and continuously improve safety.
Build Unique Projects: Our strength lies in deep, heavy, complex work. The variety will challenge you and keep things exciting.
Strong Support System: We provide the training and team you need. Besides on-the-job training, we offer annual and bi-annual sessions at corporate, ensuring you're surrounded by a strong support system.
Hard Work, Big Rewards: The work is tough but incredibly rewarding. We believe in Celebrating Success and encourage you to use your PTO. Our company trips and close-knit teams foster lasting friendships. While construction means some travel, we do our best to keep you close to home and always have your back.
Must-haves in a Candidate:
Bachelor's degree in construction/engineering or equivalent technical training
2+ years of construction experience
Strong communication and interpersonal skills
Proficiency in computer applications
Sound understanding of cost analysis principles
Nice to Haves in a Candidate:
Experience working with self-perform construction operations
Experience with advanced scheduling techniques
Knowledge of value engineering principles
Familiarity with construction safety standards and procedures
Additional Details:
This position will support our Columbus, OH operation. Must be comfortable with potential travel throughout the week.
Benefits:
Competitive Base Salary
Medical, Dental and Vision Insurance
PTO from Day 1
7 Paid Holidays (plus 6 additional half-days), 1 Community Day, 1 Floating Holiday
Paid Parental Leave
Annual Discretionary Bonuses
Car Allowance
Employer-paid Life Insurance with supplemental options
401k with Company Match
HSA and FSA options
Employee Referral Program
Wellness Program
Employee Assistance Program (EAP)
Short and Long-Term Disability
Family Planning and Adoption Assistance
Education Reimbursement
Project Engineer
Customer service senior engineer job in Columbus, OH
Insight Global is seeking a Project Engineer supporting a client in Columbus, OH. This will be a direct hire, full time salary opportunity. This Project Engineer will be responsible for creating innovative solutions and detailed designs for new products and systems. They will collaborate closely with cross-functional teams to ensure projects meet performance, quality, and safety standards. Potential candidates must be comfortable working in an office setting and being on site at the project when needed.
Desired Skillset:
Completed STEM bachelor's degree
Professional design experience in AutoCAD, SolidWorks or Revit
Industrial, electrical or mechanical industry experience
Compensation: $100,000-130,000
Project Design Engineer
Customer service senior engineer job in Columbus, OH
A nationally recognized architectural and engineering consultancy is looking to add a technically sharp and forward-thinking Project Design Engineer - Structural to their team. With offices in key markets and a reputation for innovation and quality, this firm is known for tackling projects that span commercial, civic, and institutional sectors. You're being invited to join a dynamic team where your skills in structural design will be valued, and you'll have plenty of chances to learn and grow alongside talented colleagues in a supportive atmosphere.
What You'll Do:
Contribute to the design and documentation of building structures using steel, concrete, timber, and hybrid systems.
You'll play a key role in ensuring structural elements meet regulatory standards and are thoroughly analyzed for both new construction and renovation initiatives.
Work closely with project managers on design intent, deliverables, and timelines.
Collaborate with architects, MEP engineers, and other stakeholders to align structural solutions with project goals.
Participate in quality checks, internal reviews, and technical coordination across project milestones.
Help assess design challenges and offer technical input to guide project direction efficiently.
Qualifications:
A background in civil or structural engineering with a bachelor's degree is required, and having a postgraduate degree would be a significant advantage.
A strong background in structural engineering and building design is expected, with familiarity with a variety of materials and systems.
EIT with active progress toward PE/SE licensure, or currently licensed as a PE/SE.
Familiarity with relevant building codes and experience using structural modeling tools.
Team-first mindset with a track record of positive collaboration and quality execution.
Why Join This Firm?
Work on impactful projects that are shaping skylines and communities nationwide.
Mentorship from experienced professionals and a budgeted path for continuing education.
Strong internal culture that promotes autonomy, creativity, and career progression.
Benefits include:
Comprehensive health, dental, and vision plans
401(k) with match
Paid time off and company holidays
Annual bonus potential
Student loan repayment options
Certification/licensure reimbursement
Flexible schedules and work/life balance support
If you're ready to grow your technical capabilities while making a lasting impact through structural design, this role offers a compelling path forward.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Remote OCCC Customer Service Supervisor - Retention
Remote customer service senior engineer job
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Customer Service Supervisor - Retention for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for:
* Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers.
* Develop performance improvement/action plans to address performance gaps or deficiencies.
* Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence.
* Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
* Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume.
* Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers.
* Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
* Support the continued growth of the Customer Service department through continuous process improvement initiatives
* Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
* Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
* Handle and interact/engage in TEAMS chat
We Offer:
* A Competitive Compensation package
* Comprehensive benefits package including medical, dental, vision & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick time
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Inclusive training programs as the industry leader
Why Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing - and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA
* Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy
Are you ready to write your ORKIN CAREER STORY?
Qualifications
What's required
* High School/GED
* At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
* At least 2-4 years of experience leading a remote team
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem
What you'll need
* Excellent interpersonal and communication skills
* Demonstrated ability to prioritize tasks and manage time efficiently
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Basic computer skills in various software and web-based applications
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What's required
* High School/GED
* At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
* At least 2-4 years of experience leading a remote team
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem
What you'll need
* Excellent interpersonal and communication skills
* Demonstrated ability to prioritize tasks and manage time efficiently
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Basic computer skills in various software and web-based applications
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for:
* Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers.
* Develop performance improvement/action plans to address performance gaps or deficiencies.
* Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence.
* Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
* Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume.
* Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers.
* Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
* Support the continued growth of the Customer Service department through continuous process improvement initiatives
* Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
* Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
* Handle and interact/engage in TEAMS chat
We Offer:
* A Competitive Compensation package
* Comprehensive benefits package including medical, dental, vision & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick time
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Inclusive training programs as the industry leader
Why Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing - and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA
* Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy
Are you ready to write your ORKIN CAREER STORY?
Sr. Customer Support Engineer
Remote customer service senior engineer job
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. **The Team and Role:** Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a **Senior Customer Support Engineer** in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the Enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.
**Your Contribution:**
**Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you'll need for success at Logitech.** In this role you will:
+ Resolve technically complex support issues reported by the customers and/or other team members.
+ Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
+ Own the technical relationship with customers and manage their expectations.
+ Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting
+ Provide ad hoc feedback about trends and new issues
+ Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
+ Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.
+ Deliver consistent customer experience that meets or exceeds our commitments.
+ Be compassionate, respectful and honest
**Key Qualifications:**
For consideration, you must bring the following minimum skills and behaviors to our team:
+ Must have expert knowledge of video conferencing and AV products
+ Expert/Advance knowledge of windows and Mac OS
+ Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
+ Advanced knowledge of computer networking and operating systems
+ Familiarity with Android-based device (beyond cellular phones) desirable
+ Familiarity with IOS devices desirable
+ Excellent communications both verbal, oral and interpersonal skills.
+ Excellent customer service skills.
+ Demonstrated ability to quickly learn and troubleshoot new technologies
+ Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
+ Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.
+ Professional level English, Spanish/ Portuguese skills are a plus, spoken and written.
In addition, preferable skills and behaviors include:
+ Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experience
+ Experience providing remote technical support
+ Experience providing high-touch support to Enterprise accounts
+ Technical certifications beneficial, but not required
**Education:**
Bachelor's degree in Computer or Electronic and Communication
Engineering or equivalent degree/relevant experience preferred.
**\#LI-CT1**
**\#LI-Remote**
**This position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.**
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance and we will get back to you as soon as possible.
Principal or Senior Principal Network and Communications Field Service Engineer
Customer service senior engineer job in Ashley, OH
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Aeronautics Systems is looking to add a **Principal or Senior Principal Network and Communications Field Service Engineer** to our team at **RAAF Base Edinburgh** near **Adelaide, Australia** .
This position will receive daily tasking and prioritization from their site lead. The selected candidate will be responsible for operations and maintenance support of the MQ-4C Triton network and communications systems at a Forward Operating Base (FOB).
**Duties and Responsibilities:**
+ Provide real time support for flight operations and maintenance, addressing any issues related to communications and networking to include fault isolation, remediation, and resolution.
+ Perform field integration, troubleshooting, and repair of communications and data link systems in military flight test environment, including operations on a flightline, in a hangar, and in command-and-control centers.
+ Adherence to checklists and procedures to ensure repeated success and providing redlines to procedures when necessary.
+ Communicate complex technical issues to local support, the Degrader Action Cell (DAC), Main Operation Bases (MOBs), and Responsible Engineers (REs).
+ Support and lead air crew engagement for proper techniques in solving complex analysis of technical problems that arise during operations.
+ Assist with trend analysis as needed for Responsible Engineers (REs).
+ Perform/support review and analysis of supplier design data and definition of functional test requirements including acceptance, qualification, and system integration.
+ Take responsibility for the testing, maintenance, and integration of Comms and Networks equipment to include radio terminals, software loads, switches, routers, and firewalls required to support ground and flight test operations.
+ Work with system admins, maintainers, and onsite personnel to troubleshoot and repair any internal operational issues.
** The selected candidate will be put on a temporary Domestic Assignment and will report to our San Diego, CA site daily prior to international deployment while clearance(s), Visa(s), and other documents are processing. The employee will go through training in San Diego during this period. **
**The expected timeline before deployment is 3-4 months but this will vary.**
Initially, this position will work a 9/80 shift. **As the program matures, the shifts may become 12-hour shifts that could include nights, weekends, and/or holidays.**
The selected candidate will be required to work full-time, on-site in Australia. This position requires the ability to **travel up to 50%** of the time once in final location.
_This position can be filled at either the Principal Field Service Engineer OR Senior Principal Field Service Engineer level, depending upon the qualifications below._
**Basic Qualifications for Principal Field Service Engineer:**
+ Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline and 5 years of related engineering experience; OR a Master's degree in a STEM discipline and 3 years of related engineering experience; OR a PhD in a STEM discipline and 1 year of related engineering experience.
+ Ability to obtain and maintain DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: Security+CE, CCNP, and CISSP. This certificate must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
+ Competence in Linux, troubleshooting, engineering documents, tools and equipment
+ Familiarity with comms/networking operations
+ Ability to support assignment at location (RAAF Base Edinburgh in Australia) for minimum of 18 months
+ Ability to pass a new hire physical if determined necessary by Company, based on OCONUS location.
+ **Active** **DoD** **Top Secret** clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation).
+ Ability to obtain and maintain SCI access.
+ Ability to obtain a CI Polygraph.
+ Ability to obtain and maintain Special Access Program (SAP) clearance. This SAP must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
**Basic Qualifications for Senior Principal Field Service Engineer:**
+ Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline and 8 years of related engineering experience; OR a Master's degree in a STEM discipline and 6 years of related engineering experience; OR a PhD in a STEM discipline and 4 years of related engineering experience.
+ Ability to obtain and maintain DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: Security+CE, CCNP, and CISSP. This certificate must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
+ Competence in Linux, troubleshooting, engineering documents, tools and equipment
+ Familiarity with comms/networking operations
+ Ability to support assignment at location (RAAF Base Edinburgh in Australia) for minimum of 18 months
+ Ability to pass a new hire physical if determined necessary by Company, based on OCONUS location.
+ **Active** **DoD** **Top Secret** clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation).
+ Ability to obtain and maintain SCI access.
+ Ability to obtain a CI Polygraph.
+ Ability to obtain and maintain Special Access Program (SAP) clearance. This SAP must be obtained within a reasonable amount of time as determined by the company to meet its business needs.
**Preferred Qualifications for both levels:**
+ Active DoD 8140 approved IAT Level II (or higher) compliant certification. Examples include: CCNA Security, Security+CE, CCNP, and CISSP
+ Technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches
+ Experience with test equipment: network analyzers, spectrum analyzers, signal generators
+ Cisco Certified Network Associate (CCNA) certification
+ Experience with communication technologies; examples include Internet Protocol (IP) networks, Voice over IP (VoIP), Information Assurance (IA), satellite and Line-of-Sight (LOS) RF communications, control interfaces, and co-site interference
+ Operations and Maintenance experience at a field site
Primary Level Salary Range: $85,600.00 - $128,400.00
Secondary Level Salary Range: $106,800.00 - $160,200.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Supervisor, Customer Service Management (Bilingual)
Remote customer service senior engineer job
Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them-faster.
Job Summary
The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers.
Responsibilities
The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services.
Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities.
Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
Assess/Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
Manage employee timecards in addition to standard HR responsibilities as a people leader.
Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
Continually monitor program adherence, quality, attendance and address accordingly.
Report Corrective and Preventative Actions in a timely manner.
Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
Proactively seek and implement process efficiencies to reduce team manual work.
Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
Work well independently and in a team setting by collaborating across different departments.
Qualifications:
Must be fluent in English and Spanish
Bachelor's degree or equivalent work experience preferred
3-5 years of experience in related field of patient support programs preferred
Previous management experience preferred
Strong communication, presentation, and time management skills
Commitment to the continued development of oneself and team members
Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas
Travel may be needed to perform your duties up to 10%.
What is expected of you and others at this level:
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am - 7pm CT.
REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
Anticipated salary range: $67,500.00 - $86,670.00
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with my FlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/23/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here
Auto-ApplySenior Field Service Engineers / Site Supervisors
Remote customer service senior engineer job
Senior Field Service Engineers / Site Supervisors Needed - Project Site Based & Remote Work
A global leader in industrial solutions for HRSG (Heat Recovery Steam Generators) / Boilers, is searching for several Senior Field Service Engineers / Site Supervisors who thrive on autonomy, client interaction, and building lasting partnerships. This is a chance to step beyond day-to-day service work into a leadership role where you will not only manage projects but also shape customer relationships and uncover new opportunities for future work.
The Site Supervisor / Senior Field Service Engineers will play a key role in supporting the construction, installation, inspection, and repair of HRSG systems at customer sites. These hands-on positions ensure projects meet engineering standards, promotes safety and quality, and act as the go-to technical link between the company, trades, subcontractors, and clients throughout field operations.
Site Supervisor / Senior Field Service Engineers salaries are anticipated to be between $115,000 to $125,000, plus generous bonuses and travel incentives. All well qualified candidates will be considered regardless of pay rate. We offer excellent benefits including medical, dental, 401k and more. Local candidates are preferred.
Qualified Site Supervisor / Senior Field Service Engineers will possess most, if not all, of the following skills and experience:
5+ years of recent / relevant experience with HRSG and/or high-pressure boiler systems for installation, commissioning, inspection, and/or repairs.
Educational background in mechanical, civil, or related engineering-degree preferred but not required
Certified Welding Inspector (CWI) or hold a PMP (Project Management Professional) certification is a benefit, but not essential.
Knowledgeable with technical drawings, ASME Section IX, AWS D1.1, and other relevant codes, field reporting tools, and Microsoft Office.
Must be able to travel up to 75% (some internationally) for customer meetings and site visits.
Must be able to work in the United States (TN Visa eligible applicants are welcome).
Must be able to complete standard pre-hire checks including background, drug screen, references, etc.
Sr. Field Clinical Engineer - Shockwave Medical
Remote customer service senior engineer job
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
R&D Operations
Job Sub Function:
Clinical/Medical Operations
Job Category:
Professional
All Job Posting Locations:
Santa Clara, California, United States of America
Job Description:
Johnson & Johnson is hiring for a Senior Field Clinical Engineer - Shockwave Medical to join our team. This role is fully remote.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that's pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.
The Sr. Field Clinical Engineer is responsible for the development and execution of site-specific recruitment strategies that result in meeting enrollment targets for Shockwave Medical clinical trials. In addition, the Sr. Field Clinical Engineer will provide case support on Shockwave Medical products including Reducer and intravascular lithotripsy (IVL). The Sr. Field Clinical Engineer will play a critical role in clinical studies including device training, case support, and ensuring timely data collection for clinical programs. This work is accomplished with oversight, requires contact with internal stakeholders, frequent travel to clinical trial sites, works closely with physician advisors, and is critical to business success.
Essential Job Functions
Physician and hospital staff training, and procedural case coverage to ensure the safe and effective use of medical devices.
Present clinical study training materials based on investigational plans to support the safe and effective use of medical devices, including study protocol, instructions for use, core lab manuals and case report forms.
Provide clinical and technical support for key study investigators and clinical leaders at assigned sites.
Partner with other clinical research colleagues to meet business needs in the field including study start-up, site training, data collection for timely database locks and resolution of critical issues.
Administrative activities including training to procedures at site level.
Collaborate effectively with internal stakeholders (Clinical Affairs, Medical Affairs, Marketing and Medical Education) and external parties (vendors and physician advisors) to ensure Shockwave Medical clinical trials meet established enrollment goals.
Collaborate with internal and external stakeholders to develop a repository of recruitment/study awareness materials and tools.
Collaborate with internal and external stakeholders to ensure site-specific recruitment plans are implemented and progress tracked.
Develop and maintain strong relationships with site investigators and research staff to understand site recruitment and enrollment processes and resolve obstacles to enrollment to meet study goals.
Partner with assigned physician advisors to create and deliver recruitment strategies.
Partner with vendors that support recruitment activities.
Other duties as assigned.
Requirements
· Bachelor's Degree in a scientific field of study or equivalent work experience.
· Minimum of 5 years of relevant experience with at least 3 years of experience directly supporting interventional or surgical procedures within a hospital.
· Knowledge and experience in supporting device pre- and/or post-market clinical studies is required including experience running investigational device exemption (IDE) trials.
· Thorough knowledge of Good Clinical Practice (GCP) is required.
· Ability to attain and maintain hospital credentials.
· Ability to work in a fast-paced environment while managing multiple priorities.
· Operate as a team and/or independently while demonstrating flexibility to changing requirements.
· Experience with electronic data capture (EDC) systems.
· Must have excellent verbal and written communication skills.
· High attention to detail and accuracy.
· Able to manage multiple project teams with guidance
· Proficient computer skills (Microsoft Word, Excel, PowerPoint, etc.)
· Must be able to travel approximately 80% mostly in the US and Canada, and potentially outside North America.
· May be required to lift up to 25 pounds.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Clinical Operations, Clinical Research and Regulations, Clinical Trial Designs, Coaching, Communication, Ethical and Participant Safety Considerations, Innovation, Laboratory Operations, Office Administration, Preclinical Research, Problem Solving, Project Management, Project Scheduling, Research and Development, Study Management
The anticipated base pay range for this position is :
US $106,250 - $143,750 / Bay Area - $122,400 - $ 165,600
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. *********************************************
Auto-ApplySr. Field Clinical Engineer - Shockwave Medical
Remote customer service senior engineer job
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
R&D Operations
Job Sub Function:
Clinical/Medical Operations
Job Category:
Professional
All Job Posting Locations:
Santa Clara, California, United States of America
Job Description:
Johnson & Johnson is hiring for a Senior Field Clinical Engineer - Shockwave Medical to join our team. This role is fully remote.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that's pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.
The Sr. Field Clinical Engineer is responsible for the development and execution of site-specific recruitment strategies that result in meeting enrollment targets for Shockwave Medical clinical trials. In addition, the Sr. Field Clinical Engineer will provide case support on Shockwave Medical products including Reducer and intravascular lithotripsy (IVL). The Sr. Field Clinical Engineer will play a critical role in clinical studies including device training, case support, and ensuring timely data collection for clinical programs. This work is accomplished with oversight, requires contact with internal stakeholders, frequent travel to clinical trial sites, works closely with physician advisors, and is critical to business success.
Essential Job Functions
Physician and hospital staff training, and procedural case coverage to ensure the safe and effective use of medical devices.
Present clinical study training materials based on investigational plans to support the safe and effective use of medical devices, including study protocol, instructions for use, core lab manuals and case report forms.
Provide clinical and technical support for key study investigators and clinical leaders at assigned sites.
Partner with other clinical research colleagues to meet business needs in the field including study start-up, site training, data collection for timely database locks and resolution of critical issues.
Administrative activities including training to procedures at site level.
Collaborate effectively with internal stakeholders (Clinical Affairs, Medical Affairs, Marketing and Medical Education) and external parties (vendors and physician advisors) to ensure Shockwave Medical clinical trials meet established enrollment goals.
Collaborate with internal and external stakeholders to develop a repository of recruitment/study awareness materials and tools.
Collaborate with internal and external stakeholders to ensure site-specific recruitment plans are implemented and progress tracked.
Develop and maintain strong relationships with site investigators and research staff to understand site recruitment and enrollment processes and resolve obstacles to enrollment to meet study goals.
Partner with assigned physician advisors to create and deliver recruitment strategies.
Partner with vendors that support recruitment activities.
Other duties as assigned.
Requirements
· Bachelor's Degree in a scientific field of study or equivalent work experience.
· Minimum of 5 years of relevant experience with at least 3 years of experience directly supporting interventional or surgical procedures within a hospital.
· Knowledge and experience in supporting device pre- and/or post-market clinical studies is required including experience running investigational device exemption (IDE) trials.
· Thorough knowledge of Good Clinical Practice (GCP) is required.
· Ability to attain and maintain hospital credentials.
· Ability to work in a fast-paced environment while managing multiple priorities.
· Operate as a team and/or independently while demonstrating flexibility to changing requirements.
· Experience with electronic data capture (EDC) systems.
· Must have excellent verbal and written communication skills.
· High attention to detail and accuracy.
· Able to manage multiple project teams with guidance
· Proficient computer skills (Microsoft Word, Excel, PowerPoint, etc.)
· Must be able to travel approximately 80% mostly in the US and Canada, and potentially outside North America.
· May be required to lift up to 25 pounds.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Clinical Operations, Clinical Research and Regulations, Clinical Trial Designs, Coaching, Communication, Ethical and Participant Safety Considerations, Innovation, Laboratory Operations, Office Administration, Preclinical Research, Problem Solving, Project Management, Project Scheduling, Research and Development, Study Management
The anticipated base pay range for this position is :
US $106,250 - $143,750 / Bay Area - $122,400 - $ 165,600
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. *********************************************
Auto-ApplySenior Field Quality Engineer (Remote)
Remote customer service senior engineer job
We are seeking a Senior Field Quality Engineer (Remote) to drive products, service, supplier, and customer quality across the region. This role leads cross-functional efforts to identify, resolve, and prevent quality issues, ensuring that Vertiv's Quality Management System (QMS) is effectively implemented and continuously improved. The incumbent will be a key point of contact for internal and external quality audits, customer claims, supplier quality, Service quality, and will report on quality performance to senior leadership
Responsibilities:
Customer & Supplier Quality
* Deploy, train, and audit policies, standards, and procedures for all manufacturing sites, subcontractors (3rd parties), and service operations to ensure high product and service quality.
* Collaborating within business leads to taking corrective actions in response to manufacturing or service issues.
* Manage customer claims: coordination, root cause analysis, corrective / preventive actions.
* Lead contract reviews for customer requirements.
* Coordinate customer audits; ensure improvement actions are implemented.
* Support regional & global supplier quality teams and supply chain: drive supplier quality programs, supplier audits / corrective actions, documentation alignment with key suppliers.
Service & Product Quality
* Gain deep understanding of data impacting both service and product quality; analyze trends and metrics to identify issue areas.
* Lead cross-functional teams to resolve key quality issues and inquiries based on data.
* Initiate and drive continuous process quality improvements in respective areas; support roll-out of the Vertiv Operating System, with measurable progress.
* Share quality best practices across the region.
Quality Management Systems & Processes
* Manage Process Risk Analysis / RCCM (Root Cause Corrective Measures).
* Responsible for deployment, implementation, and sustainment of the Quality Management System.
* Maintain all QMS documentation: trip reports, audits, inspections.
* Periodically coordinate QMS reviews, report to regional leadership on system status and operations.
* Perform internal audits, track and report progress.
* Serve as contact / representative for external certification bodies (e.g. ISO) and lead ISO-related audits.
Reporting, Compliance & Other Duties
* Provide regular (e.g. weekly) reports on Key Quality KPIs, product and service issues.
* Ensure communication channels are effective within the business.
* Oversee special projects / assignments as assigned.
* Follow all internal Quality Management System (QMS) procedures, Vertiv trade-compliance rules, health & safety (H&S) and environmental protection policies.
* Report accidents, occupational illness, emergency situations; follow emergencies and operational controls as required.
Qualifications (Required)
* Bachelor's degree in mechanical or electrical engineering, Quality, Manufacturing, or related professional experience.
* Significant experience (often 10+ years, depending on level) in quality management / engineering, including experience with product, service, and supplier quality in a manufacturing or technology environment.
* Proven track record leading cross-functional teams to resolve quality issues, performing root cause analysis, corrective and preventive action (CAPA) cycles.
* Experience with Quality Management Systems and ISO (or similar) certifications, including audits (internal and external).
* Strong data analysis skills - experience collecting, interpreting, and acting upon quality metrics / KPIs.
* Excellent communication and stakeholder management skills; ability to work across functions (manufacturing, service, supply chain, etc.).
* Good understanding of risk management, process mapping, and process improvement methodologies.
* Commitment to compliance, safety, environmental, H&S standards.
* High confidence abilities in leading and conducting meetings and discussions
* Experience in construction activities and manufacturing facilities
* Strong communication skills
Preferred Skillsets
* Advanced degree or certification in quality management (e.g. Six Sigma, CQE, ISO Lead Auditor).
* Experience with Vertiv or similar critical infrastructure / technology / manufacturing companies.
* Mechanical, thermal, electrical, liquid cooling systems knowledge and experience and/ or advanced knowledge
PHYSICAL & ENVIRONMENTAL DEMANDS
* Climb ladders, roof structural equipment, confined spaces, construction sites, a variety of environmental conditions
TIME TRAVEL REQUIRED
* 75% travel
Auto-ApplySenior UPS Technician / Lead UPS Service Technician
Remote customer service senior engineer job
We are seeking an experienced UPS Lead Service Technician to oversee the installation, maintenance, and operations of uninterruptible power supply systems ranging from 8kW to 1MW capacity. This role requires technical expertise in power systems, leadership skills, and the ability to manage complex electrical infrastructure projects while ensuring optimal system performance and reliability.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Lead installation, commissioning, and maintenance of UPS systems from 8kW to 1MW capacity across various industrial and commercial applications
Develop, implement, and optimize preventive maintenance schedules for all UPS equipment to maximize uptime and extend equipment life
Diagnose and troubleshoot complex power system issues, coordinating emergency repairs to minimize downtime
Ensure strict compliance with NEC, local electrical codes, OSHA safety standards, and manufacturer specifications
Perform comprehensive load analysis and capacity planning for power infrastructure upgrades and expansions
Conduct system performance testing, battery assessments, and power quality analysis
Maintain detailed service documentation, test reports, and equipment histories
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Manage performance evaluations, career development plans, and skills assessments for direct reports
Foster a culture of safety, continuous improvement, and technical excellence
Ensure proper documentation and handover procedures for all installations
Education, Experience, skills and other qualifications
High School Diploma required; Associate degree in Electrical Technology, Electronics, or related technical field preferred
Minimum 5-7 years of hands-on experience with UPS systems installation and maintenance
Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Strong knowledge of power electronics, battery systems, and electrical distribution
Experience with static transfer switches, power distribution units, and monitoring systems
Proficiency in using electrical test equipment (multimeters, oscilloscopes, power analyzers)
Understanding of facility electrical systems, grounding, and power quality issues
Experience with HVAC systems supporting critical power environments preferred
Valid driver's license and ability to travel to customer sites
Electrical license or certification preferred (varies by state)
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background check and pre-employment drug screen are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplySenior Customer Solutions Engineer - IMS Professional Services
Customer service senior engineer job in Columbus, OH
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Sr. Field Investigation Engineer (Remote)
Remote customer service senior engineer job
**At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.**
**POSITION SUMMARY:**
Perform on-site forensic field investigations for incidents involving a broad range of Polaris products. This role will include customer, engineering, and legal investigations involving fires, accidents, roll-overs, electrical and mechanical issues, etc. The role's main objective is to investigate claims, collaborate across departments to identify root causes, and provide incident data back to the Polaris teams.
**Location: Open to remote candidates.**
**RESPONSIBILITIES:**
+ Travel to reported incidents domestically, and some worldwide, to conduct field investigations of Polaris Industries' products.
+ Collaborate with teams such as manufacturing, engineering, validation, subject matter experts (SMEs), and peers to identify pertinent data to enhance case investigations.
+ Compile, analyze, and communicate data collected from investigations by presenting findings in a Peer Review format to a diverse group of Polaris teams.
+ Serve as Polaris' technical investigation expert for engineering and product liability counsel.
+ Represent Polaris in multiparty inspections for fire, accident, and litigation claims.
+ Provide testimony (depositions, affidavits, and at trial) as requested by counsel.
+ Develop lessons learned and collaborate cross-functionally to communicate product safety considerations to product teams.
**QUALIFICATIONS:**
+ Experience in technical investigations is required.
+ BS degree in Engineering or equivalent is a plus.
+ Minimum 8 years of product investigation experience (preferably with consumer products).
+ Ability to work effectively in a highly independent work setting.
+ Proven analytical skills for problem solving and the identification of root cause.
+ Ability to travel up to 75% and some on short notice.
+ Experience in vehicle and structure fire investigations is preferred.
+ Testimony experience is preferred.
+ Knowledge of vehicle systems or areas such as powertrain, chassis, electrical, and crashworthiness, strongly preferred.
+ Excellent communication skills and ability to work cross-functionally with technical and non-technical groups.
+ Remotely located within an 1-hour of an international airport is strongly recommended.
**Preferred Qualifications** :
+ Experience with Microsoft Suite, unmanned drone license, CAD, 3D imaging, International Safety Standards and Testing Practices, and/or lab experience is a plus
+ Experience in accident reconstruction is a plus
+ The following certifications are a plus: CFI, CFEI, CVFI, ACTAR, ABYC
**WORKING CONDITIONS:**
+ Often outdoors and in the elements
+ Standing, crouching, crawling, lifting up to 50lbs
+ Hiking/carrying packs into remote locations
**\#LI-Remote**
**\#LI-NT1**
**The starting pay range for Minnesota is $92,000 to $127,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.**
To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
_We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._ _Apply today!_
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.
**About Polaris**
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER , RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. *************** (*******************************
**EEO Statement**
_Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at ************ or_ _******************************_ _. To read more about employment discrimination protection under U.S. federal law, see:_ _Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)_ .
At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at
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