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Become A Customer Service Senior Manager

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Working As A Customer Service Senior Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $83,000

    Average Salary

What Does A Customer Service Senior Manager Do At General Dynamics Information Technology

* Provides technical; administrative; and operational management of assigned projects; including contract and subcontractor management.
* Supervises assigned staff; including subordinate managers.
* Develops technical project plans; proposals; reports; and task order and administrative reporting.
* Reviews future project requirements and develops strategies for future work
* May also perform high level technical services on assigned tasks
* Conducts planning and provides recommendations to client on task workload.
* Attends customer meetings and serves as primary client liaison.
* Interacts with vendors; other agencies; and other client staff on behalf of the client.
* Coordinates development of deliverables and products.
* Ensures quality assurance of project deliverables.
* Maintains current knowledge of relevant technology as assigned.
* Participates in special projects as required.
* Education

What Does A Customer Service Senior Manager Do At Citizens Bank

* Developing new data intelligence attributes and/or incorporating new data sources required to fulfill marketing campaigns or analytic insights
* Maintaining analytic data environment, QA/QC data updates and documenting changes via the change control process
* Supporting analytics projects and providing development support for marketing list execution
* Qualifications
* years of experience in Analytics/Database Marketing
* years of experience within Financial Services
* years of experience in SAS programming
* Bachelor's Degree in Math/Science required, Master's Degree in Statistics/Mathematics/Applied Math preferred

What Does A Customer Service Senior Manager Do At Job Juncture

* Manages the processes and procedures for the direct reporting organizations to ensure effective and efficient operations are established and operating policies are understood and followed through an active management approach
* Ensure key goals are understood related to meeting operational efficiencies for the Customer Service team
* Coordinate business processes and ensure consistent operating procedures are utilized to meet the company s objectives.
* Ensure requirements of import export documentation and processes are clearly defined to meet the regulatory, legal, and corporate requirements.
* Ensure proper resource planning and forecasting is in place to meet Customer s expectations or contractual arrangements.
* Ensure the customer experience is positive and timely with regard to meeting their needs.
* Work with the sales management team to address specific customer issues
* Provide proper follow up on all activities within the control of the Customer Service department

What Does A Customer Service Senior Manager Do At Avalonbay Communities, Inc.

* Establish, communicate and ensure implementation and satisfactory achievement of established performance standards and metrics for assigned line groups.
* Ensure that line groups operate in full compliance of all policies, procedures, practices and expected norms.
* Review daily line group performance with subordinate managers to ensure proper achievement of goals and the identification of unresolved problems.
* Ensure that assigned line groups are staffed appropriately to process and handle assignments and forecast workloads throughout the entire year.
* Create and implement appropriate career development and training for subordinate managers that enhances skill development as well as support present and future mission achievement.
* Ensure that subordinate managers create and implement appropriate coaching, development and remedial training for assigned associates.
* Recognize and reward Associate accomplishments and contributions.
* Maintain a work environment that facilitates high job satisfaction and retention for all team members.
* Introduce and champion new initiatives and processes that continually improve line group performance.
* Supervises other assigned supervisory and non-supervisory associates and is responsible for recruiting, scheduling, work assignments, training and performance appraisals within area of responsibility; makes decisions or recommendations regarding hiring and termination.
* Handle escalated problems and calls that are beyond the capability or capacity of subordinate managers

What Does A Customer Service Senior Manager Do At Lutron Electronics

* Drive the globalization of Lutron's service standards and processes
* Work with Lutron IT, stakeholders of all functional areas, and 3rd party software consultants to improve Lutron's existing systems and processes
* Conduct financial analyses in order to manage project budgets.
* Develop and present business cases in order to drive service, quality, and cost initiatives.
* Create capacity models in order to drive continuous improvement and staffing plans.
* Enhance the reputation of the company and make Lutron “Easier to do business with”
* Personality characteristics
* Be passionate
* Be flexible and adaptable to changing markets
* Be an innovative thinker
* Be customer focused
* Be ethical

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Average Length of Employment
Top Careers Before Customer Service Senior Manager
Manager 6.1%
Supervisor 3.6%
Top Careers After Customer Service Senior Manager
Director 5.8%
Consultant 3.7%
Manager 3.3%

Do you work as a Customer Service Senior Manager?

Customer Service Senior Manager Demographics

Gender

Male

44.9%

Female

44.8%

Unknown

10.3%
Ethnicity

White

62.7%

Hispanic or Latino

15.2%

Black or African American

11.2%

Asian

7.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

57.7%

Japanese

11.5%

German

7.7%

Carrier

7.7%

Chinese

3.8%

French

3.8%

Mandarin

3.8%

Thai

3.8%
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Customer Service Senior Manager Education

Schools

University of Phoenix

29.6%

Pennsylvania State University

7.7%

Michigan State University

4.9%

Northeastern University

4.9%

Arizona State University

4.2%

Ashford University

3.5%

Texas A&M University

3.5%

Villanova University

3.5%

American InterContinental University

3.5%

San Jose State University

3.5%

University of Missouri - Columbia

3.5%

Northern Illinois University

3.5%

Strayer University

3.5%

California State University - Long Beach

3.5%

Kutztown University of Pennsylvania

2.8%

Georgia State University

2.8%

University of Utah

2.8%

Cornell University

2.8%

Miami University

2.8%

University of Central Florida

2.8%
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Majors

Business

48.5%

Management

7.7%

Marketing

6.2%

Communication

3.9%

Finance

3.9%

Accounting

3.4%

Project Management

2.7%

Human Resources Management

2.7%

Computer Information Systems

2.2%

Psychology

2.0%

Political Science

2.0%

Electrical Engineering

1.9%

Education

1.9%

Criminal Justice

1.9%

Supply Chain Management

1.9%

Computer Science

1.5%

General Studies

1.5%

Graphic Design

1.5%

General Education, Specific Areas

1.5%

Economics

1.3%
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Degrees

Bachelors

45.1%

Other

21.4%

Masters

19.9%

Associate

7.1%

Certificate

4.7%

Doctorate

1.0%

Diploma

0.6%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$83,000
View Detailed Salary Report
$49,000
Min 10%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$83,000
Median 50%
$143,000
Max 90%
Best Paying Company
Intuit
Highest Paying City
Bellevue, WA
Highest Paying State
Washington
Avg Experience Level
4.7 years
How much does a Customer Service Senior Manager make at top companies?
The national average salary for a Customer Service Senior Manager in the United States is $83,892 per year or $40 per hour. Those in the bottom 10 percent make under $49,000 a year, and the top 10 percent make over $143,000.

Real Customer Service Senior Manager Salaries

Job Title Company Location Start Date Salary
Customer Service Senior Manager-Support Oracle America, Inc. Belmont, CA Nov 26, 2014 $140,851 -
$164,980
Senior Customer Service Manager (CSM) Yammer, Inc. New York, NY Mar 01, 2012 $120,000
Senior Manager-Customer Service Amkor Technology, Inc. San Diego, CA Jul 09, 2016 $89,606 -
$122,034
Senior Customer Service Manager ZARA USA, Inc. New York, NY Nov 18, 2015 $65,000

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Top Skills for A Customer Service Senior Manager

  1. Customer Service
  2. Technical Support
  3. Process Improvement
You can check out examples of real life uses of top skills on resumes here:
  • Created/Managed development and implementation of QA programs to enhance service-level agreements; earned two high-profile CSAT customer service awards during tenure.
  • Created technical support lab for the preliminary investigation of customer issues to validate prior to escalating to engineering.
  • Managed cross-cultural customer escalation process, leveraging data to drive product and process improvements while maintaining high level of customer satisfaction.
  • Established consistent volume and financial reporting which allows for site comparisons and sound business decision making.
  • Re-engineered call center operations by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

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