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The differences between customer service senior managers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior manager, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Service Senior Manager | Certified Medical Technician | |
| Yearly salary | $118,898 | $38,859 |
| Hourly rate | $57.16 | $18.68 |
| Growth rate | 6% | 5% |
| Number of jobs | 218,517 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 28% |
| Average age | 47 | 44 |
| Years of experience | 6 | 12 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer service senior managers and certified medical technicians have different pay scales, as shown below.
| Customer Service Senior Manager | Certified Medical Technician | |
| Average salary | $118,898 | $38,859 |
| Salary range | Between $70,000 And $200,000 | Between $28,000 And $53,000 |
| Highest paying City | Seattle, WA | Denton, TX |
| Highest paying state | Washington | Alaska |
| Best paying company | Accenture | Favorite Healthcare Staffing |
| Best paying industry | - | Health Care |
There are a few differences between a customer service senior manager and a certified medical technician in terms of educational background:
| Customer Service Senior Manager | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | California State University - Bakersfield | University of Connecticut |
Here are the differences between customer service senior managers' and certified medical technicians' demographics:
| Customer Service Senior Manager | Certified Medical Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 8% |