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The differences between customer service senior managers and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $118,898 average annual salary of a customer service senior manager.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Customer Service Senior Manager | Customer Service Director | |
| Yearly salary | $118,898 | $134,962 |
| Hourly rate | $57.16 | $64.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 218,517 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer service senior managers and customer service directors have different pay scales, as shown below.
| Customer Service Senior Manager | Customer Service Director | |
| Average salary | $118,898 | $134,962 |
| Salary range | Between $70,000 And $200,000 | Between $94,000 And $191,000 |
| Highest paying City | Seattle, WA | Olympia, WA |
| Highest paying state | Washington | Washington |
| Best paying company | Accenture | VMware |
| Best paying industry | - | Health Care |
There are a few differences between a customer service senior manager and a customer service director in terms of educational background:
| Customer Service Senior Manager | Customer Service Director | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service senior managers' and customer service directors' demographics:
| Customer Service Senior Manager | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |