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The differences between customer service senior managers and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior manager, becoming a customer service team lead takes usually requires 6-12 months. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $36,623 average annual salary of a customer service team lead.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.
| Customer Service Senior Manager | Customer Service Team Lead | |
| Yearly salary | $118,898 | $36,623 |
| Hourly rate | $57.16 | $17.61 |
| Growth rate | 6% | -4% |
| Number of jobs | 218,517 | 249,105 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 42% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
Customer service senior managers and customer service team leads have different pay scales, as shown below.
| Customer Service Senior Manager | Customer Service Team Lead | |
| Average salary | $118,898 | $36,623 |
| Salary range | Between $70,000 And $200,000 | Between $28,000 And $47,000 |
| Highest paying City | Seattle, WA | Baltimore, MD |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Accenture | Santander Bank |
| Best paying industry | - | Insurance |
There are a few differences between a customer service senior manager and a customer service team lead in terms of educational background:
| Customer Service Senior Manager | Customer Service Team Lead | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between customer service senior managers' and customer service team leads' demographics:
| Customer Service Senior Manager | Customer Service Team Lead | |
| Average age | 47 | 40 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 35.2% Female, 64.8% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |