Customer service senior manager demographics and statistics in the US
Customer service senior manager demographics research summary. Zippia estimates customer service senior manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service senior manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service senior managers after extensive research and analysis:
- There are over 139,187 customer service senior managers currently employed in the United States.
- 48.5% of all customer service senior managers are women, while 51.5% are men.
- The average customer service senior manager age is 47 years old.
- The most common ethnicity of customer service senior managers is White (61.1%), followed by Hispanic or Latino (17.5%), Black or African American (9.7%) and Asian (6.2%).
- Customer service senior managers are most in-demand in Los Angeles, CA.
- Seattle, WA pays an annual average wage of $136,702, the highest in the US.
- In 2022, women customer service senior managers earned 87% of what men earned.
- Rhode Island is the best state for customer service senior managers to live.
- Customer service senior managers are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service senior manager demographics by:
Customer service senior manager gender statistics
48.5% of customer service senior managers are women and 51.5% of customer service senior managers are men.
- Male, 51.5%
- Female, 48.5%
Customer service senior manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 51.5% |
| Female | 48.5% |
Customer service senior manager gender pay gap
Women earn 87¢ for every $1 earned by men
Male income
$141,522
Female income
$123,345
Customer service senior manager gender ratio over time
This data breaks down the percentage of men and women in customer service senior manager positions over time. Currently, 48.5% of customer service senior managers are female.
Customer service senior manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 58.14% | 41.86% |
| 2011 | 57.21% | 42.79% |
| 2012 | 59.42% | 40.58% |
| 2013 | 59.59% | 40.41% |
| 2014 | 58.94% | 41.06% |
| 2015 | 59.14% | 40.86% |
| 2016 | 60.73% | 39.27% |
| 2017 | 59.07% | 40.93% |
| 2018 | 57.39% | 42.61% |
| 2019 | 52.46% | 47.54% |
| 2020 | 50.36% | 49.64% |
| 2021 | 51.47% | 48.53% |
Customer service senior manager related jobs gender ratio
We compared customer service senior managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Senior Manager | 51% | 49% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service senior manager demographics by race
The most common ethnicity among customer service senior managers is White, which makes up 61.1% of all customer service senior managers. Comparatively, 17.5% of customer service senior managers are Hispanic or Latino and 9.7% of customer service senior managers are Black or African American.
- White, 61.1%
- Hispanic or Latino, 17.5%
- Black or African American, 9.7%
- Asian, 6.2%
- Unknown, 4.9%
- American Indian and Alaska Native, 0.6%
Customer service senior manager race
| Customer service senior manager race | Percentages |
|---|---|
| White | 61.1% |
| Hispanic or Latino | 17.5% |
| Black or African American | 9.7% |
| Asian | 6.2% |
| Unknown | 4.9% |
| American Indian and Alaska Native | 0.6% |
Customer service senior manager race and ethnicity over time
See how customer service senior manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service senior manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.00% | 10.84% | 5.41% | 14.47% |
| 2011 | 66.20% | 11.60% | 5.32% | 14.41% |
| 2012 | 65.22% | 11.90% | 5.52% | 14.76% |
| 2013 | 65.87% | 11.38% | 5.78% | 14.62% |
| 2014 | 65.71% | 11.18% | 5.32% | 15.25% |
| 2015 | 64.90% | 11.25% | 5.81% | 15.42% |
| 2016 | 64.00% | 11.51% | 5.93% | 15.87% |
| 2017 | 64.17% | 10.67% | 6.27% | 16.03% |
| 2018 | 64.80% | 10.17% | 6.39% | 15.77% |
| 2019 | 65.32% | 9.50% | 5.87% | 16.55% |
| 2020 | 62.94% | 9.72% | 6.03% | 16.17% |
| 2021 | 61.09% | 9.70% | 6.16% | 17.52% |
Customer service senior manager wage gap by race
According to our data, asian customer service senior managers have the highest average salary compared to other ethnicities. Black or african american customer service senior managers have the lowest average salary at $137,059.
| Ethnicity | Salary |
|---|---|
| Unknown | $142,377 |
| White | $141,391 |
| Black or African American | $137,059 |
| Asian | $144,027 |
| Hispanic or Latino | $142,858 |
Average customer service senior manager age
See how the average age of customer service senior managers varies based on ethnicity and gender.
Male
Female
Customer service senior manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service senior manager age breakdown
The average age of customer service senior managers is 40+ years years old, representing 72% of the customer service senior manager population.
Customer service senior manager age breakdown
| Customer Service Senior Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service senior manager educational attainment
The most common degree for customer service senior managers is bachelor's degree, with 66% of customer service senior managers earning that degree. The second and third most common degree levels are associate degree degree at 14% and associate degree degree at 11%.
- Bachelor's, 66%
- Associate, 14%
- Master's, 11%
- High School Diploma, 5%
- Other Degrees, 4%
Customer service senior managers by degree level
| Customer service senior manager degree | Percentages |
|---|---|
| Bachelor's | 66% |
| Associate | 14% |
| Master's | 11% |
| High School Diploma | 5% |
| Other Degrees | 4% |
Customer service senior manager jobs you might like
Customer service senior manager wage gap by degree level
According to the data, customer service senior managers with a Doctorate degree earn more than those without, at $194,046 annually. With a Master's degree, customer service senior managers earn a median annual income of $176,124 compared to $148,026 for customer service senior managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $176,124 |
| High School Diploma or Less | $117,515 |
| Bachelor's Degree | $148,026 |
| Doctorate Degree | $194,046 |
| Some College/ Associate Degree | $123,410 |
Customer service senior manager employment statistics
Most customer service senior managers work for a private in the technology industry.
Company size where customer service senior managers work
Below, you can see the size of companies where customer service senior managers work.
Customer service senior manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 13% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 42% |
Customer service senior manager jobs by company type
Employees with the customer service senior manager job title have their preferences when it comes to working for a company. For instance, most customer service senior managers prefer to work at private companies over public companies.
Customer service senior manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 46% |
| Private | 52% |
| Government | 1% |
Customer service senior manager jobs by industry
The most common industries for customer service senior managers are technology, manufacturing and retail.
Customer service senior manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Technology | 13% |
| Manufacturing | 11% |
| Retail | 10% |
| Finance | 9% |
| Media | 5% |
| Transportation | 5% |
| Insurance | 5% |
| Telecommunication | 4% |
| Health Care | 4% |
| Professional | 4% |
| Energy | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service senior manager turnover and employment statistics
Customer service senior manager unemployment rate over time
The unemployment rate for customer service senior managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service senior manager unemployment rate by year
| Year | Customer service senior manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service senior manager tenure
The average customer service senior manager stays at their job for 1-2 years, based on the 1,072 customer service senior managers resumes in Zippia's database.
Customer service senior manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 8% |
| 1-2 years | 28% |
| 3-4 years | 21% |
| 5-7 years | 18% |
| 8-10 years | 9% |
| 11+ years | 16% |
Customer service senior manager LGBT ratio compared to similar jobs
Review the percent of customer service senior managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Accounting Clerk | 6.76% | 106,969 |
| Senior Agricultural Assistant | 7.79% | 20,345 |
| Customer Service Senior Manager | 8.06% | - |
| Collections Officer | 8.49% | 59,691 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Specialist | 9.31% | 26,471 |
Similar customer service senior manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Accounting Clerk | 6.76% | 106,969 |
| Senior Agricultural Assistant | 7.79% | 20,345 |
| Collections Officer | 8.49% | 59,691 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Specialist | 9.31% | 26,471 |
Foreign languages spoken by customer service senior managers
The most common foreign language among customer service senior managers is Spanish at 57.7%. The second-most popular foreign language spoken is Japanese at 11.5% and German is the third-most popular at 7.7%.
- Spanish, 57.7%
- Japanese, 11.5%
- German, 7.7%
- Carrier, 7.7%
- Chinese, 3.8%
- Other, 11.6%
Customer service senior manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.7% |
| Japanese | 11.5% |
| German | 7.7% |
| Carrier | 7.7% |
| Chinese | 3.8% |
| Other | 11.6% |
