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Job outlook for customer service senior managers in the United States
Customer service senior manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service senior manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for customer service senior managers are projected over the next decade.
Customer service senior manager salaries have increased 8% for customer service senior managers in the last 5 years.
There are over 139,187 customer service senior managers currently employed in the United States.
There are 218,517 active customer service senior manager job openings in the US.
The average customer service senior manager salary is $118,898.
Are customer service senior manager jobs in demand?
Customer service senior manager job and salary trends over time
Customer service senior manager jobs over time
Customer service senior manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 139,187 | 0.04% |
| 2020 | 122,095 | 0.04% |
| 2019 | 126,046 | 0.04% |
| 2018 | 122,729 | 0.04% |
| 2017 | 119,850 | 0.04% |
Average customer service senior manager salary over time
Customer service senior manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $118,898 | $57.16 | +3.2% |
| 2025 | $115,176 | $55.37 | +1.5% |
| 2024 | $113,528 | $54.58 | +1.4% |
| 2023 | $112,002 | $53.85 | +1.3% |
| 2022 | $110,538 | $53.14 | +3.2% |
Customer service senior manager jobs by state
Most common states for customer service senior managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 543 | 78% |
| 2 | New Hampshire | 1,342,795 | 779 | 58% |
| 3 | Maine | 1,335,907 | 736 | 55% |
| 4 | Rhode Island | 1,059,639 | 537 | 51% |
| 5 | Massachusetts | 6,859,819 | 3,443 | 50% |
| 6 | Minnesota | 5,576,606 | 2,755 | 49% |
| 7 | Delaware | 961,939 | 475 | 49% |
| 8 | Vermont | 623,657 | 289 | 46% |
| 9 | Iowa | 3,145,711 | 1,417 | 45% |
| 10 | Montana | 1,050,493 | 468 | 45% |
| 11 | North Carolina | 10,273,419 | 4,329 | 42% |
| 12 | Utah | 3,101,833 | 1,259 | 41% |
| 13 | North Dakota | 755,393 | 310 | 41% |
| 14 | Illinois | 12,802,023 | 5,114 | 40% |
| 15 | Ohio | 11,658,609 | 4,699 | 40% |
| 16 | South Carolina | 5,024,369 | 1,986 | 40% |
| 17 | Wyoming | 579,315 | 232 | 40% |
| 18 | Georgia | 10,429,379 | 4,063 | 39% |
| 19 | Indiana | 6,666,818 | 2,612 | 39% |
| 20 | Kentucky | 4,454,189 | 1,717 | 39% |
Most common cities for customer service senior managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Bentonville | 1 | 2% | $80,893 |
| 2 | Shelton | 1 | 2% | $125,672 |
| 3 | Boston | 2 | 0% | $108,500 |
| 4 | Los Angeles | 2 | 0% | $116,369 |
| 5 | Detroit | 1 | 0% | $115,360 |
Customer Service Senior Manager job outlook: Expert opinions
Our panel of customer service senior manager experts
California Polytechnic State University-San Luis Obispo
What general advice would you give to a Customer Service Senior Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.