Customer service specialist jobs in Alafaya, FL

Client Care Advocate, known in our firm as an Elder Law Care Coordinator We're building something meaningful at Coastal Legacy Law, and we need a compassionate, organized, community-minded person with a social work (ideally working with the elderly) or nursing background to help shape it with us. Our Elder Law Program is growing fast, and we're looking for someone who can help build the bridge as we cross it. This is a non-clinical, advocacy-based position within a compassionate elder law firm. You'll use your clinical/social work insight to help families navigate care options, not provide direct medical treatment. This role is part social work, part advocacy, part program development, and 100% people-centered. If you've ever helped a family navigate the maze of long-term care, Medicaid, or aging-related transitions, you know how complicated and emotional it can get. That's where you come in. What It's Like to Work Here At Coastal Legacy Law, we're a boutique but mighty estate planning and elder law firm serving Volusia County and beyond. We're a tight-knit team that believes in compassion, clarity, and accountability - to each other and to the families we serve. We're different from so many other firms. We don't just handle cases; we genuinely care about clients, and we walk with people through major life transitions. Important Notes Hybrid role based in Volusia County Travel is required throughout the county Full-time, salaried position Predictable Schedule No hospital chaos Why You'll Love Working Here You'll become the bridge between families, care providers, and legal advocates, shaping how our community ages with dignity. Supportive, Collaborative Culture: We work with each other, not for each other. No egos, no silos, just teamwork. Work-Life Integration: Hybrid flexibility, no regular weekends, flexible PTO, and occasional community events. Benefits: 401(k) with match after 1 year, monthly health care stipend (currently, we do not offer health benefits, but we have plans on bringing this in 2026), and continuing education support. Meaningful Work: Protect families, preserve legacies, and make a real impact in our community. Career Growth: Potential for growth into a leadership role as we continue to grow. Sound Like You? If you're the kind of person who can see both the big picture and the tiny details, someone who loves people, paperwork, and purpose, we'd love to meet you. How to Apply Complete the application and assessments. Follow all instructions in the email that follows your application, including the instructions on uploading a video/audio submission. Applications will not be reviewed without a video/audio submission. Please ensure clear video and/or audio. Compensation: $65,000 - $75,000 Responsibilities: What You'll Actually Be Doing Client Care Coordination & Advocacy Provide support, education, and resources to clients and helpers during the aging process. Be the steady guide for clients and families through the Elder Law process from becoming a client to the time of their passing. Support end-of-life transitioning and strategy, including hospice and palliative care and hospice engagement. Coordinate with healthcare providers, case managers, and care facilities to ensure seamless transitions and continuity of care. Resource Navigation, Placement & Strategy Assist in identifying care needs and securing appropriate services (e.g., home health, assisted living, skilled nursing). Facilitate placement in appropriate residential settings when necessary. Maintain up-to-date knowledge of Medicare, Medicaid, Hospice, and local community senior resources. Connect clients to public benefits and community-based services aligned with their needs and goals. Educate clients and families on available options and potential costs, and best strategies for qualification and navigation through the process. (Note: there is a sales-skill aspect to this) Program Growth & Community Outreach Help shape and grow our Elder Law Program - improving how we educate, support, and advocate for seniors and their families. Partner with our marketing team to connect with the community by attending local events, meeting referral partners, and sharing our services (note: there is a sales component to this). Administrative & Operational Management Keep meticulous notes and stay on top of details (because in Elder Law, the little things matter a lot). Listen, document, follow up, and keep everyone (attorneys, families, facilities) on the same page. Identify gaps or process improvements and bring solutions. Qualifications: Education & Licensure Background in social work, nursing, case management, or senior care coordination. Preferred Degrees: Bachelor's or Master's degree in Social Work (BSW/MSW), Gerontology, Nursing (RN/LPN), or Human Services. Certifications (BONUS): CSA (Certified Senior Advisor) or CCM (Certified Case Manager). Professional Experience Clinical/Case Management: 3-5 years of experience in senior care, discharge planning, hospice, or long-term care administration. Sales or Community Outreach: 2+ years of experience in a role with a business development component. Healthcare Navigation: Proven history of successfully navigating the Medicare/Medicaid maze and coordinating with insurance providers. Specialized Knowledge Public Benefits Proficiency: Deep understanding of eligibility requirements for Medicare, Medicaid, and Veterans (VA) Aid & Attendance benefits. Medical Literacy: Ability to read medical charts and understand diagnoses (e.g., dementia progression stages) to advocate effectively for the client's legal and care needs. Local Ecosystem Knowledge (BONUS): An existing list of local contacts, knowing exactly which local skilled nursing facilities have the best rehab wings, which home care agencies have personnel shortages, and who the reliable case managers are at local hospitals. Key Competencies "Clinical Sales" Ability: The ability to guide a family toward a solution (sales) without them feeling sold to. This involves high emotional intelligence and the ability to frame a "legal retainer" or "placement" as the solution to their crisis. Crisis Management: Capability to remain calm and strategic when a client is in panic mode (e.g., sudden hospital discharge on a Friday afternoon). Meticulous Documentation: A natural tendency toward detailed record-keeping. In a law firm, "if it isn't written down, it didn't happen." Public Speaking: Comfort presenting educational workshops to seniors, key referral partners, or networking groups. About Company At Coastal Legacy Law, we're a close-knit team dedicated to making a meaningful impact. If you're looking to grow your career and work alongside supportive, down-to-earth colleagues. We are a team where no one is above anyone else, period. We genuinely care about our team members and foster a spirit of camaraderie. We are a firm where you with with us, not for us. What Makes Us Different: A Truly Supportive Team: Every role matters here. We value everyone's contributions and foster a collaborative, respectful environment. We genuinely care about our team members, supporting each other and ensuring a healthy, balanced work environment. Work That Matters: We help families protect their legacies and navigate life's biggest transitions. It's rewarding work, and you'll see the difference you're making every day. If you're looking for a place where your contributions are valued and your work makes a difference, Coastal Legacy Law is the place to build your career. We'd love to hear from you! #WHLAW2 Compensation details: 65000-75000 Yearly Salary PI7756a57dba0a-37***********8