Vehicle Service Specialist
Customer service specialist job in Fairfax, VA
Vehicle Service Specialist - $19 hourly
Valvoline Instant Oil Change | Locally Owned & Operated
Are you ready to reach your full potential? Do you enjoy meeting new people and being part of a fast-paced, team environment? If you're looking for a full-time career with outstanding growth opportunities, our locally owned Valvoline Instant Oil Change locations are proud to provide the tools and training you need to succeed.
We welcome all types of talent - no matter your background or experience level. Whether you're just starting your career, transitioning from another industry, or a seasoned pro looking for a change, we'll train you on everything you need to know.
What We Offer
Paid, hands-on training
No late nights - locations close by 7:00 pm
Competitive pay - up to $19/hr based on experience
Career advancement opportunities - we promote from within
Uniforms, safety gear, and PPE provided
Tuition reimbursement for continuing education
Employee discounts - 50% off most services
Friends & family discount - 20% off invoice
Paid vacation and holidays
Medical, dental, vision, and 401(k) plan
(Benefits may vary by location)
Your Responsibilities
Deliver exceptional customer service and handle questions with care
Perform oil changes, filter replacements, and preventive maintenance
Inspect vehicles for potential safety or maintenance needs
Conduct basic maintenance services such as tire services and fluid exchanges
Maintain accurate inventory and keep work areas clean and organized
Follow all safety standards and VIOC procedures to ensure a safe workplace
What You'll Need
Attention to detail and ability to follow procedures
Strong communication and customer service skills
Team-player mindset and willingness to learn
Commitment to completing training & continued education
Ability to work in a fast-paced environment and handle multiple tasks.
Requirements
Excellent problem-solving skills.
Complete all necessary certifications.
Must have reliable transportation.
Able to work with tools to perform duties in tight or hard to reach areas.
Ability to learn and follow the VIOC SuperPro process for all services.
Physical & Environmental Requirements
Ability to lift up to 50 lbs and move between bays during service
Work in indoor/outdoor settings and varying temperatures
Exposure to common automotive chemicals and noise
Ability to stand, climb, bend, and reach throughout the shift
Ability to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Text-to-Apply: Text “jobs-dv” to 23000
DV Valvoline Instant Oil Change and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Vehicle Service Specialist (Full Time)
Customer service specialist job in Annapolis, MD
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities,
Henley Companies
, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $19.75 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#BA0005#
Client Service Specialist
Customer service specialist job in Hyattsville, MD
We are not working with external recruiters or search firms for this position - please do not reach out.
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
Position Summary:
The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.
Responsibilities & Duties:
Administrative, Customer, and Communication Management
Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
Greet, admit, and escort office visitors and clients in a professional and courteous manner.
Enter and manage orders received via email from property managers.
Accurately document order details, status updates, and customer notes within internal systems.
Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures.
Installer and Project Coordination
Manage daily communication with installers, providing job information, updates, and logistical support.
Maintain clear and consistent communication with project managers regarding order progress and site updates.
Facilitate coordination between project managers and property representatives to ensure accurate project execution.
Data Management
Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
Maintain organized records of orders, communications, and project notes.
Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system.
Qualifications:
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
Experience with RFMS is a plus
High school diploma or equivalent required; associate's degree preferred
Other:
All offers of employment are contingent upon a background check
Your information will be kept confidential according to EEO guidelines
We are not working with external recruiters or search firms for this position - please do not reach out.
Client Service Representative I
Customer service specialist job in Fairfax, VA
US-VA-Fairfax Type: Full-Time # of Openings: 1 VA - Fairfax-G Mason Univ-MS About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-RH1 #PM19 #LI-Onsite
PI6039fe179a7c-37***********7
DOD SkillBridge Program - Active Duty Service Members Only
Customer service specialist job in Woodbridge, VA
We are seeking a highly motivated and dedicated SkillBridge Intern with a background in STEM (Science, Technology, Engineering, and Mathematics) to join our team. This internship program, designed for transitioning service members, offers a unique opportunity to gain hands-on experience, applying military skills and leadership abilities in a civilian work environment. As a SkillBridge Intern, you will collaborate with experienced professionals, contribute to key business initiatives, and develop essential skills that will help you transition successfully to a civilian career. Theprogram is tailored to provide valuable insights, mentorship, and practical experience that align with your career goals.
* THIS REQUISITION IS FOR ACTIVE DUTY SERVICE MEMBERS ONLY*SimVentions DoD SkillBridge Internship Program
Exploring the Benefits of the DOD SkillBridge Program
The Department of Defense SkillBridge program is an exceptional opportunity for service members to develop valuable civilian work experience via industry-specific training, apprenticeships, or internships. This program connects transitioning service members with industry partners for genuine job experiences during the last 180 days of service.
This program is a win-win for both service members and industry partners. Service members gain the opportunity to work in civilian career fields, while industry partners have access to the world's most highly trained and motivated workforce at no cost. During the program, service members will continue to receive their military compensation and benefits, while industry partners provide the civilian training and work experience.
Assist Your Members Transitioning from Active Duty with DOD SkillBridge
As an installation or unit commander with service members preparing to transition from active duty, it's essential to bridge the gap between their military and civilian careers. By allowing SkillBridge participation with reputable employers, commanders can help ease the military-to-civilian transition period for their members.
Permissive Duty for Service Members with Industry Partners
Service members can receive up to 180 days of permissive duty, with written authorization from their chain of command, to focus exclusively on training with approved industry partners. These industry partners provide practical training and valuable work experience, as well as assess the service member's potential for future employment.
Clearance:
Active security clearance is required.
Requirements:
Currently serving as an Active Duty military service member and eligible for the SkillBridge program.
Strong communication, organizational, and problem-solving skills.
A proactive, team-oriented mindset with the ability to work independently.
Eagerness to learn, grow, and apply military experiences to a civilian career path in the fields of Technology and Innovation, Software Engineering, Systems Engineering, Modeling and Simulation, and Cybersecurity
Responsibilities:
Responsibilities during the internship will be unique to the candidate based on their experience and career goals; however, the following can be expected of each SkillBridge intern.
Assist with daily operations and support cross-functional teams.
Contribute to the completion of projects, including research, analysis, and reporting.
Participate in team meetings, offering input and suggestions based on your background and expertise.
Gain experience in specific technologies, tools, or processes relevant to the role.
Build and enhance professional skills in areas such as communication, leadership, and problem-solving.
Preferred Skills and Experience:
STEM degree is preferred but not required.
Compensation:
The SkillBridge program is a capstone training experience that allows service members to gain civilian work experience during the last 180 days of their service. Industry partners provide the training and work experience, while the U.S. Department of Defense (DoD) continues to pay the service member's salary and benefits.
Benefits:
At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.
We offer:
Medical, dental, vision, and prescription drug coverage
Employee Stock Ownership Plan (ESOP)
Competitive 401(k) programs
Retirement and Financial Counselors
Health Savings and Health Reimbursement Accounts
Flexible Spending Accounts
Life insurance, short- & long-term disability
Continuing Education Assistance
Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
Supplemental Benefit Program
Why Work for SimVentions?:
SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.
Support Our Warfighters
SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.
Drive Customer Success
We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.
Get Involved in Giving Back
We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.
Build Innovative Technology
SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success.
Work with Brilliant People
We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.
Create Meaningful Solutions
We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.
Employees who join SimVentions will enjoy additional perks like:
Employee Ownership: Work with the best and help build YOUR company!
Family focus: Work for a team that recognizes the importance of family time.
Culture: Add to our culture of technical excellence and collaboration.
Dress code: Business casual, we like to be comfortable while we work.
Resources: Excellent facilities, tools, and training opportunities to grow in your field.
Open communication: Work in an environment where your voice matters.
Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
Food: We have a lot of food around here!
FTAC
Customer Service Specialist
Customer service specialist job in North Bethesda, MD
JOOLA is for looking for an experienced Seasonal Customer Service Specialist with a passion for growth and interest in pickleball and table tennis!
We are seeking a dynamic and results-driven Customer Service Specialist to join our team for the busy season. In this temporary role, you'll play a key part in supporting our growing pickleball business-driving and nurturing new opportunities while maintaining strong relationships with existing clients throughout the season.
Responsibilities:
Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services.
Order Processing: Assist in processing consumer orders through mult`iple communication channels (email, phone, web) and provide order confirmations.
Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity.
Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information.
Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services.
Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system.
Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays.
Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues.
Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image.
Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement.
Qualifications:
High School diploma or equivalent
1-3 years of customer service experience, preferably in a consumer-facing role or call center environment.
Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite
Experience with CRM software (Salesforce) is a plus
About JOOLA:
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
Multi-Store Customer Acquisition Rep
Customer service specialist job in Alexandria, VA
Pay: $22 per hour + commission Earning potential: $22 - $30/hour on average with commission Schedule: Discussed during interview Location: Must be available to float between stores throughout Northern VA, primarily in the following locations:
Leesburg
Ashburn
Chantily
Fairfax
East Manassas
Manassas
Full-time opportunities available
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.
What We Offer:
Weekly pay via direct deposit
Commission on top of hourly rate
Paid training - no HVAC experience required
Career path into Sales Advisor role
Full-time employees also receive:
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
Paid time off + holiday pay
Responsibilities:
Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS.
Qualifications:
What You Need:
Willingness to approach and engage retail shoppers
Friendly, outgoing personality; sales experience a plus
Ability to stand/walk for up to 6 hours during shift
Reliable transportation to/from assigned store
Minimum age: 18 years
Available for weekend retail hours (potential holidays)
Clean, professional appearance to represent the ARS brand
Ability to attend weekly in-office meetings
Must pass background check
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
Licensed Insurance Customer Service
Customer service specialist job in Washington, DC
Licensed Insurance Customer Service Location: FOLSOM, CA, 95630 Salary: $48000.0 - $72000.0/year Experience: 1 Year(s) Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Responsibilities:
Meet new business production goals and objectives as established.
Solicits for new business via telephone, networking, and other lead sources.
Develop insurance quotes, makes sales presentations, and closes sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Educate clients on the insurance policies that best suit their needs
Requirements:
Strong work ethic and leadership skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Interested in a sales career, sales experience preferred
No insurance experience required but must be willing to learn
Benefits:
Base Salary with Commissions
Bonus Opportunities
Weekends Off
Holidays Off
Hands On Training
Professional Work Environment
PIdf1d3493765a-30***********5
Customer Service Representative (Insurance) - Champaign, IL
Customer service specialist job in Washington, DC
Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused service
Service insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
#LI-DH1
#LI-ONSITE
#appcast
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Manufacturing Customer Service Representative
Customer service specialist job in Ashburn, VA
ABOUT OUR COMPANY
ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally.
ABOUT THE INDUSTRY
The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth.
POSITION SUMMARY
We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference.
This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors.
KEY RESPONSIBILITIES
SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments.
CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry.
REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making.
KEY TEAM JOB TASKS
Serve as the point of contact for internal departments regarding active sales opportunities.
Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed.
Assist with customer inquiries related to quotes, proposals, and delivery timelines.
Ensure professional and timely communication with external stakeholders.
Collect and analyze data on sales trends and lead sources.
Monitor pipeline stages and flag delays or missing information.
KEY COMPETENCIES
Team player who communicates well across departments.
Well organized with systematic approach to tracking historical information.
Emotionally intelligent with focus on relationship building with stakeholders.
Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges.
Detailed oriented.
EDUCATION AND EXPERIENCE REQUIRED
5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors.
Strong organizational and communication skills.
Experience with CRM platforms (Acumatica preferred).
Detail-oriented with a proactive problem-solving mindset.
ATTRIBUTES DESIRED
Positive and personable high-performance team member.
Servant leader who demonstrates integrity, reliability, and stability.
Focused and driven, seeking to grow and increase knowledge.
Exemplary character and integrity.
Ability to work effectively in a fast-paced, cross-functional environment.
WE OFFER
Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc.
401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule.
Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment.
Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment.
Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care.
Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment.
Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire.
Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment.
Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday
Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment.
Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire.
At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you.
ESI is an Equal Employment Opportunity Employer.
Customer Service & Operations Support (BAC)
Customer service specialist job in Washington, DC
Join Our Team as a Branch Administrative Coordinator!
Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!
Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You'll Do:
Service & Technician Coordination:
Assign client tickets to technicians and assist with mapping, routing, and scheduling.
Handle incoming service requests via phone, email, or online portal.
Review daily reports, batch tickets, and ensure quality control.
Account & Billing Management:
Create and update client accounts, manage billing and invoicing, and handle collections.
Conduct monthly closing procedures and log service issues and requests.
Documentation & Compliance:
Ensure technician licensing is up-to-date and maintain compliance documentation.
Keep service binders organized and up-to-date.
Technical & Administrative Support:
Provide first-tier technical support for our logbook and customer portal.
Manage office supplies, equipment, and mail.
Branch Manager Support:
Assist with payroll, inventory management, and reporting.
What you'll get working here:
Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions
On-the-job training and development
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Personal time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan
Ready to Make a Difference?
If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.
Apply Now and Be Part of Our Success!
Requirements:
What We're Looking For:
Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
Tech-Savvy: Comfortable with CRM systems and basic technical support.
Proactive Problem Solver: You anticipate needs and tackle challenges head-on.
Team Player: You work well with others and support your team to achieve common goals.
Must haves for this job:
High school diploma or equivalent
Nice to haves for this job:
2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
1+ year experience in account management, credit & collections
Pre-Hire Screening Requirements:
5+ years Satisfactory Motor Vehicle Record
Criminal Background Check: Federal, State, County
5-Panel Drug Screen
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position Title : Branch Administrative Coordinator - Portland Branch
Department : Operations
Reports to : District Manager
FLSA Status : Non-Exempt
EEOC Class : Administrative Support Workers
Salary : Range specific to branch, 3% annual bonus subject to annual goal
Position Summary:
The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.
Essential Duties & Responsibilities:
Service & Technician Coordination:
Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management.
Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule.
Answer incoming service requests by multi-line phone, email, or online portal.
Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed.
Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately.
Review call backs and after hours calls from clients; escalate and act on information as needed.
Account & Billing Management:
Create accounts and update records as new accounts are sold or modified.
Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
Conduct monthly closing procedures for Branch.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
Documentation & Compliance:
Ensure renewal and documentation of technician licensing; create & update smart pages.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
File branch compliance documentation and maintain service binders.
Technical & Administrative Support:
Provide first-tier technical support for the logbook and customer portal.
Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries.
Branch Manager Support:
Payroll: Review technician timecards and communicate corrections to Branch Manager.
Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries.
Reporting: Run, manage, and deliver reports according to schedule and audience.
Other duties as assigned.
Job Requirements:
High school diploma or GED
Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
Ability to adapt quickly and work effectively in a fast-paced office environment
Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
Attention to detail and ability to recognize and correct errors and inconsistencies
Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
Preferred Qualifications:
2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
Environment and Physical Demands:
Frequently sitting at a desk to operate a computer, telephone, and other office equipment
Constantly communicating with internal and external customers by telephone, in-person, and over email
Frequently walking, reaching, and/or stooping to access equipment and supplies
Frequently lifting up to 50lbs
Disclaimer:
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity:
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
Compensation details: 20-25 Hourly Wage
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Customer Success Consultant
Customer service specialist job in Alexandria, VA
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team,
Signal Vine
is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the
Signal Vine
platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
Customer Service Expert
Customer service specialist job in Bethesda, MD
BACKGROUND
Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Relations Specialist, BEST Assessments
Customer service specialist job in Washington, DC
***Please submit Resume and Cover Letter when applying*** The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world.
The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe.
CAL is located in Washington, D.C. For this position, the employee will need to spend at least two business days per week at the CAL office. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories.
The Customer Relations Specialist, BEST Assessments, position supports all operations related to the customer support, as well as business development of Adult English Language Assessments that are owned and sold by the Center for Applied Linguistics (CAL). These assessments, BEST Literacy and BEST Plus, are used by adult English as a Second Language (ESL) programs, community colleges, and/or other organizations providing English education services to immigrant populations. This position is responsible for the supervision of one part-time Customer Support Assistant and reports to the Senior Director of Language Assessment and Instructional Research (LAIR) unit. This position works collaboratively with other functional departments at CAL, including fulfillment, communications, and test development. The incoming candidate will need to spend at least two business days per week at the CAL office in Washington, DC.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide daily telephone and email support, including technical support, for BEST Plus and BEST Literacy test administrators and programs.
Collect, compile and analyze customer data.
Implement and manage customer support process for test users.
Log customer questions and needs, and compile FAQ sheets.
Create escalation schedule for all operations and customer issues and serve as the point of escalation and back up for customer support line.
Manage the sale and distribution process for CAL's adult English language assessments, including following up on outstanding payments.
Create, document, and implement processes and workflows to improve team efficiency.
Support registration and enrollment for the online workshops and training courses for users of BEST assessment products.
Coordinate across functional departments at CAL, including operations, finance, communications, and test development to ensure customer requests fulfillment.
With the support of the Senior Director of LAIR, develop a strategy for BEST Products sales growth.
With the support of the Senior Director of LAIR, develop and execute prospective client outreach.
Represent BEST products during meetings with current and prospective clients.
Promote BEST assessments at professional conferences.
Supervise and mentor one Customer Support Assistant.
Complete other assignments at the direction of the Senior Director of LAIR.
Qualifications
EDUCATION AND EXPERIENCE
Required
High School Diploma or equivalent
Some college experience
3+ years of relevant experience
Preferred
Bachelor's degree (BA / BS)
Experience providing customer service
Experience with or knowledge about adult ESL education in the U.S.
Experience with sales and marketing of educational products
Any equivalent combination of education and experience determined to be acceptable.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal, editing, oral and written communication skills in English.
Proficient in the use of Word, PowerPoint, and Excel.
Ability to work flexibly and cooperatively in a fast-paced team environment.
Acute attention to detail and ability to consistently meet deadlines.
Ability to work independently as well as part of a team.
Additional Information
COMPENSATION:
Starting at $59,500 annually based on years of experience and skills. This position is benefits eligible.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for more than 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice.
ADDITIONAL INFORMATION
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.
Customer Success Executive
Customer service specialist job in Washington, DC
--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you.
Responsibilities:
Build and maintain strong, long-lasting customer relationships
Develop a deep understanding of customer needs and requirements
Collaborate with sales and marketing teams to identify growth opportunities
Analyze sales data and customer feedback to drive sales strategies
Provide exceptional customer support and ensure customer satisfaction
Requirements Requirements:
Proven work experience in sales, sales channels, or sales analytics (1-3 years)
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Bachelor's degree in Marketing, Business, or related field is preferred
Review our requirements and set up an interview via our link: ************************************
1-3 years of work experience in sales, sales channels, or sales analytics
Strong communication and interpersonal skills
Bachelor's degree in Marketing, Business, or related field is preferred
Mortgage Warehouse Client Specialist
Customer service specialist job in Germantown, MD
The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services.
The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems.
Essential Duties and Responsibilities:
* Receive credit line advance requests from clients and verify accuracy and data integrity.
* Set-up mortgage loan collateral description as specified by clients.
* Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients.
* Provide wire tracking information as needed by clients.
* Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers.
* Interact with clients to determine which mortgage loans are being purchased by secondary market.
* Perform payment transactions in loan system as specified by clients.
* Receive and review collateral (original mortgage notes) from clients.
* Interact with clients to resolve collateral discrepancies/issues.
* Image collateral and file electronically in loan system.
* Perfect collateral by preparing and attaching bailee notices.
* Send perfected collateral to destination specified by clients.
* Receive and manage returned collateral.
* Perform EOD balancing of both monetary and collateral activity.
* Prepare and disseminate daily and monthly reports for internal and client use.
Education and/or Work Experience Requirements:
* 0-2 years of general banking, transaction and customer support experience
* Accurate typing, spelling and grammar skills.
* Proficient with applicable computer software.
* Excellent written and oral communication skills.
* Analytical and customer support skills.
* Strong organizational skills.
* Strong customer service skills.
* Strong problem resolution skills.
* Decision making skills.
* Critical thinking skills
* Leadership skills.
Physical Requirements:
* Precise hand/eye coordination
* Basic keyboarding or other repetitive motions
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
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Call Center Operator
Customer service specialist job in Columbia, MD
Job Description - Call Center Operator
The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism.
SUPERVISION RECEIVED
Reports to the Call Center Manager.
RESPONSIBILITIES
Patient Interaction & Registration
• Answer incoming calls promptly and professionally using CMP standards.
• Register patients accurately in the EHR, including demographics, insurance, and eligibility verification.
• Inform patients of CMP insurance/payment policies.
• Assist with medical record requests and portal enrollment.
Appointment Scheduling
• Schedule patient appointments according to department/provider guidelines.
• Manage cancellations, no-shows, and reschedules.
• Optimize schedules for efficiency, including double bookings or extended hours when approved.
• Monitor call volume and assist in meeting call center performance goals.
Team Support & Communication
• Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals).
• Assist with training and onboarding of new call center staff.
• Provide coverage for coworkers as needed.
• Escalate issues or unusual calls appropriately.
EDUCATION & EXPERIENCE
• High school diploma or GED required.
• Associate degree in a clinical or business field preferred.
• Minimum 2 years of call center experience required; experience in a physician office preferred.
KNOWLEDGE & SKILLS
• Excellent verbal communication and active listening skills.
• Strong customer service orientation and ability to multitask.
• Proficiency with EHR systems and general office software.
• Knowledge of HIPAA and OSHA guidelines.
• Ability to work independently and as part of a team.
ENVIRONMENTAL & PHYSICAL DEMANDS
• Normal office environment with potential exposure to communicable diseases.
• Extended periods of sitting, phone use, and computer work.
• Must be able to multitask in a fast-paced setting and communicate clearly.
Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Client Service II Representative - Mailroom/Print Production
Customer service specialist job in Reston, VA
US-VA-Reston Type: Full-Time # of Openings: 1 VA - Reston-Bechtel-MS About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of all print requests.
-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
-Receives, logs, delivers and tracks all activity for reporting purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care functions as needed.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-RH1 #PM19 #LI-Onsite
PIebabbdcb04bc-37***********1
Multi-Store Customer Acquisition Rep
Customer service specialist job in Manassas, VA
Pay: $22 per hour + commission Earning potential: $22 - $30/hour on average with commission Schedule: Weekends only (Friday-Sunday) Location: Must be available to float between stores throughout Northern VA, primarily in the following locations:
Manassas
Gainsville
Alexandria
Fairfax
Chantilly
Dale City
Part-time opportunities available
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.
What We Offer:
Weekly pay via direct deposit
Commission on top of hourly rate
Paid training - no HVAC experience required
Career path into Sales Advisor role
Full-time employees also receive:
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
Paid time off + holiday pay
Responsibilities:
Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS.
Qualifications:
What You Need:
Willingness to approach and engage retail shoppers
Friendly, outgoing personality; sales experience a plus
Ability to stand/walk for up to 6 hours during shift
Reliable transportation to/from assigned store
Minimum age: 18 years
Available for weekend retail hours (potential holidays)
Clean, professional appearance to represent the ARS brand
Ability to attend weekly in-office meetings
Must pass background check
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
DOD SkillBridge Program - Active Duty Service Members Only
Customer service specialist job in Triangle, VA
We are seeking a highly motivated and dedicated SkillBridge Intern with a background in STEM (Science, Technology, Engineering, and Mathematics) to join our team. This internship program, designed for transitioning service members, offers a unique opportunity to gain hands-on experience, applying military skills and leadership abilities in a civilian work environment. As a SkillBridge Intern, you will collaborate with experienced professionals, contribute to key business initiatives, and develop essential skills that will help you transition successfully to a civilian career. Theprogram is tailored to provide valuable insights, mentorship, and practical experience that align with your career goals.
* THIS REQUISITION IS FOR ACTIVE DUTY SERVICE MEMBERS ONLY*SimVentions DoD SkillBridge Internship Program
Exploring the Benefits of the DOD SkillBridge Program
The Department of Defense SkillBridge program is an exceptional opportunity for service members to develop valuable civilian work experience via industry-specific training, apprenticeships, or internships. This program connects transitioning service members with industry partners for genuine job experiences during the last 180 days of service.
This program is a win-win for both service members and industry partners. Service members gain the opportunity to work in civilian career fields, while industry partners have access to the world's most highly trained and motivated workforce at no cost. During the program, service members will continue to receive their military compensation and benefits, while industry partners provide the civilian training and work experience.
Assist Your Members Transitioning from Active Duty with DOD SkillBridge
As an installation or unit commander with service members preparing to transition from active duty, it's essential to bridge the gap between their military and civilian careers. By allowing SkillBridge participation with reputable employers, commanders can help ease the military-to-civilian transition period for their members.
Permissive Duty for Service Members with Industry Partners
Service members can receive up to 180 days of permissive duty, with written authorization from their chain of command, to focus exclusively on training with approved industry partners. These industry partners provide practical training and valuable work experience, as well as assess the service member's potential for future employment.
Clearance:
Active security clearance is required.
Requirements:
Currently serving as an Active Duty military service member and eligible for the SkillBridge program.
Strong communication, organizational, and problem-solving skills.
A proactive, team-oriented mindset with the ability to work independently.
Eagerness to learn, grow, and apply military experiences to a civilian career path in the fields of Technology and Innovation, Software Engineering, Systems Engineering, Modeling and Simulation, and Cybersecurity
Responsibilities:
Responsibilities during the internship will be unique to the candidate based on their experience and career goals; however, the following can be expected of each SkillBridge intern.
Assist with daily operations and support cross-functional teams.
Contribute to the completion of projects, including research, analysis, and reporting.
Participate in team meetings, offering input and suggestions based on your background and expertise.
Gain experience in specific technologies, tools, or processes relevant to the role.
Build and enhance professional skills in areas such as communication, leadership, and problem-solving.
Preferred Skills and Experience:
STEM degree is preferred but not required.
Compensation:
The SkillBridge program is a capstone training experience that allows service members to gain civilian work experience during the last 180 days of their service. Industry partners provide the training and work experience, while the U.S. Department of Defense (DoD) continues to pay the service member's salary and benefits.
Benefits:
At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.
We offer:
Medical, dental, vision, and prescription drug coverage
Employee Stock Ownership Plan (ESOP)
Competitive 401(k) programs
Retirement and Financial Counselors
Health Savings and Health Reimbursement Accounts
Flexible Spending Accounts
Life insurance, short- & long-term disability
Continuing Education Assistance
Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
Supplemental Benefit Program
Why Work for SimVentions?:
SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.
Support Our Warfighters
SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.
Drive Customer Success
We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.
Get Involved in Giving Back
We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.
Build Innovative Technology
SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success.
Work with Brilliant People
We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.
Create Meaningful Solutions
We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.
Employees who join SimVentions will enjoy additional perks like:
Employee Ownership: Work with the best and help build YOUR company!
Family focus: Work for a team that recognizes the importance of family time.
Culture: Add to our culture of technical excellence and collaboration.
Dress code: Business casual, we like to be comfortable while we work.
Resources: Excellent facilities, tools, and training opportunities to grow in your field.
Open communication: Work in an environment where your voice matters.
Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
Food: We have a lot of food around here!
FTAC