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Digital Retention Specialist - Spanish
Talent Groups 4.2
Customer service specialist job in Broomfield, CO
Job Title: Digital Retention Specialist
Employment Type: 6+ Month W2 Contract to Hire
Work Authorization: No C2C or Sponsorship
Talent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role is focused on customer retention, renewal support, and relationship management. The ideal candidate is highly customer focused, data driven, and fully fluent in Spanish.
This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally.
Key Responsibilities
• Engage directly with customers to understand concerns and prevent churn
• Resolve customer issues and improve overall engagement and satisfaction
• Support renewals through proactive outreach and negotiation
• Track, analyze, and manage customer data using Salesforce and related systems
• Partner with Sales, Marketing, and Customer Support to strengthen retention strategies
• Create educational and support content to enhance the customer experience
• Adapt quickly to evolving processes and business needs
• Provide insights to leadership on retention trends, risks, and opportunities
Required Qualifications
• 5+ years of experience in customer retention, customer success, customerservice, or sales
• Fluent in Spanish is required speak read and write
• Experience using Salesforce or other CRM platforms preferred
• Strong communication, problem solving, and negotiation skills
• Analytical mindset with strong time management abilities
• Ability to work onsite in Westminster, CO
• Associate's degree or equivalent professional experience
Talent Groups is an equal opportunity employer. Qualified applicants will be contacted for next steps.
$31k-37k yearly est. 1d ago
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Aviation Customer Service Supervisor
ABM Industries 4.2
Customer service specialist job in Denver, CO
The Aviation CustomerService Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customerservice requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
**Pay Range $22.00 - $23.00 Hourly**
The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (*********************************************************************************************************** .
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customerservice requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**General Responsibilities:**
Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customerservice requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
+ Ensure that future schedules are complete (days off, vacations, etc.)
+ Ensure all call offs are covered.
+ Accommodate increased / decreased client staffing requests.
+ Manage employee lunches and breaks.
+ Manage the No-Fault Attendance Policy
+ Communicate with Client representatives on a frequent basis regarding operations.
+ Manage daily schedules.
+ Maintain daily shift report for managers.
+ Perform basic administrative and payroll functions (if applicable)
+ Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
+ Effectively coach, counsel and discipline employees.
+ Work with Safety Quality Manager to ensure the safety and security of the operation.
+ Set positive, professional example for workforce.
+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
+ Miscellaneous duties as assigned
**Supervisory Responsibilities:**
**Other:**
**Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
**Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate noise level.
**Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
High school diploma or GED required. College degree or equivalent work experience preferred.
**Experience:**
Previous management experience preferred.
**Overall:**
+ Must be 18 years of age or older.
+ Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable).
+ Must work schedule as assigned.
ABM will accept applications for this position until 10/17/2025.
REQNUMBER: 136546
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$22-23 hourly 5d ago
Customer Service Representative
Patient's Choice Medical
Customer service specialist job in Denver, CO
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with CustomerService.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "Denver, CO " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
$29k-37k yearly est. 5d ago
Oil & Gas New Engine Sales & Service Representative
Smith Power Products, Inc. 3.7
Customer service specialist job in Frederick, CO
About the Role
Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth.
What You'll Do
Grow market share by developing new customers and expanding existing accounts
Be the face of Smith Power Products in the field with consistent on-site customer engagement
Identify, develop, and close new engine sales opportunities
Support engine installations, commissioning, and startup activities
Coordinate service support, warranty claims, and maintenance programs
Act as the technical liaison between customers, service teams, and OEMs
Gather market and competitor intelligence to support territory growth
What We're Looking For
Experience in oil & gas engine sales or service
Strong knowledge of diesel and/or natural gas engines
Proven ability to build trust and relationships in the field
Comfortable working independently across a large territory
Willingness to travel extensively within NM, UT, WY, and CO
Preferred Experience
Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines
Mechanical or technical background
Exposure to drilling, compression, or production operations
Why Smith Power Products
High-impact role focused on territory growth and market share expansion
Autonomy to manage your territory and customer relationships
Strong internal service and technical support team
Competitive compensation with performance-based incentives
$28k-38k yearly est. 5d ago
Consult, Customer Success
Re/Max 4.2
Customer service specialist job in Denver, CO
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
• Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
• Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
• Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
• Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
• Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
• Experience with Customer Relationship Management Software preferred.
• Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
•Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
•Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
•Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
•Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$70,000 - $80,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: January 22, 2026
$70k-80k yearly 38d ago
Consult, Customer Success
Re/Max Real Estate 4.5
Customer service specialist job in Denver, CO
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
* Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
* Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
* Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
* Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
* Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
* Experience with Customer Relationship Management Software preferred.
* Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
* Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
* Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
* Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
* Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$70,000 - $80,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
* Competitive Medical, Dental, and Vision benefits
* Retirement plans with optimal company match
* Annual bonus/merit opportunity
* Educational Assistance
* Mental Health support program
* M.O.R.E. Events offered in-person and virtually
* Mentorship program
* Employee Resource Groups
* Community Engagement
* Diversity, Equity, and Inclusion
* Parenting
* Remote
* Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
* As measured by transactions sides
Application Deadline: January 22, 2026
$70k-80k yearly 39d ago
Customer Executive Food Service
Bimbo Canada
Customer service specialist job in Commerce City, CO
Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
#LI-VB1
Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $102,000- $142,800
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
We are considering applicants that are located in the West Coast within the current Region coverage.
Position Summary:
As a Customer Executive for Bimbo Bakehouse Foodservice, you will be accountable for the effective management of the foodservice business in the West market covering approximately fourteen states. The key objective of this position is to grow fresh and frozen foodservice sales within foodservice distribution houses and regional operators, including, but not limited to: Multi Unit Chains, Large Independent Operator Accounts while managing and achieving budget targets.
Key Job Responsibilities:
* Achieving sales budget by selling foodservice bakery products into broadline distributors and operators.
* Develop in-depth knowledge of key customers, competitors, and brokers in the Region.
o Currently Region includes WA, OR, CA, NM, NV, MT AZ, CO, ID, UT, ND, SD, AK, WY and HI.
* Daily Management and Development of the broker network.
o Currently the Region has 6 Independent Brokerage houses with approximately $17 million is annual sales.
* Manage and lead new bread line project for the West for new segment and market.
o Will require heavy travel throughout the region as project is deployed.
* Exceed sales targets and meet expectations of key accounts while maintaining strong relationships.
* Attend food shows, conduct broker training, product cuttings and business reviews.
* Manages and negotiates pricing and trade expenditure with customers.
* CRM and Trade Management Platforms use.
* Additional duties as assigned.
Key Job Responsibilities:
* Strategic, independent, analytical thinker with the ability to make decisions and execute tactical plans.
* Must possess strong driven self-motivation skills.
* Strong presentation skills, excellent verbal and written skills.
* Excellent follow-up skills.
* Proven track record with growth.
Leadership Competencies:
* Adapts approach and attitude in real time, according to the changing demands of different situations.
* Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
* Holds self and others accountable to meet commitments.
* Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Education and Work History:
* Bachelor's degree in business management and/or Marketing or Sales required.
* Minimum of 5 years' experience with foodservice sales, broker network or distributor sales. Bakery or snack category experience a plus.
* Strong sales budget management and financial awareness
* Travel required up to 75%.
* Very strong computer skills with Microsoft office, Excel, CRM, Blacksmith, PowerPoint. Well versed in Excel, i.e., pivot tables and reporting.
The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.
Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$32k-57k yearly est. 42d ago
Junior Customer Service Agent
Price Solutions 4.0
Customer service specialist job in Boulder, CO
At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director.
RESPONSIBILITIES:
• TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly.
• CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors.
• PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively.
• CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties.
• DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers.
QUALIFICATIONS:
Bachelor's degree or 2 years of related experience
Proven ability to lead, train, and develop others
Strong communication and interpersonal skills
Demonstrated success in achieving sales targets and driving revenue growth
Ability to travel to retail sites as needed
Those with interest in the following categories tend to do well in this role: CustomerService, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
$27k-32k yearly est. Auto-Apply 60d+ ago
Customer Retention Specialist - State Farm Agent Team Member
Bill Knight-State Farm Agent
Customer service specialist job in Denver, CO
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist In-Office
Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office
Deliver Exceptional Service. Build Relationships. Grow with Purpose.
The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationshipswhile also being comfortable identifying in-book sales opportunities when appropriate.
This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.
This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.
What Youll Do
Serve as a primary in-office point of contact for existing clients
Provide prompt, professional support for policy questions and service needs
Assist with policy changes, renewals, billing inquiries, and endorsements
Support clients through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct policy reviews and identify in-book sales opportunities aligned with client needs
Recommend additional coverage when it adds value for the customer
Collaborate closely with team members to deliver a consistent, high-quality client experience
What Were Looking For
Strong customerservice and relationship-building skills
Ability to naturally pivot from service to sales using a consultative approach
Willingness to obtain Property & Casualty and Life & Health licenses
(full training, guidance, and support provided)
Excellent verbal and written communication skills
Detail-oriented, organized, and dependable
Professional, client-focused mindset
What We Offer
Competitive base salary plus commission and performance bonuses
Full licensing support and guidance from day one
Structured in-office training after Property & Casualty license is obtained
Stable, service-focused role with long-term growth opportunities
Supportive agency culture built on teamwork, accountability, and quality service
A meaningful career helping individuals and families protect what matters most
Ready to Start a Career with a Strong Local Agency?
If youre service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, wed love to hear from you.
Apply today to join the Bill Knight State Farm Agency.
$26k-32k yearly est. 6d ago
Bi-Lingual Customer Success Representative
Yield Solutions Group Inc.
Customer service specialist job in Centennial, CO
Bi-Lingual Customer Success Representative
Company:
Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify
We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source.
We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver
Job Summary
We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction.
This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.
Key Responsibilities
Handle inbound call flow in an efficient and professional manner
Proper inbound service levels, according to company standards
Handle e-mail and chat inquiries in a professional manner
Transfer call to the appropriate staff when needed.
Apply proper phone and written etiquette in order to resolve customer inquiries
Active listening and learning skills
Provide creative and innovative thinking
Troubleshoot customer issues and ensure a firm resolution
Handle issues in the best interest of both the company and customer
Assist in providing customers with a sold understanding of the loan process
Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed
Assist in handling and completing deals with no product
Handle all other duties as assigned by management.
Skills and Knowledge
Must speak both Spanish AND English
Strong communication skills
Great work ethic
Understanding of financial terminology and financial instruments
Tenacity
Ability to multi-task
Friendly personality
Computer proficiency
Must be able to type 40 wpm
Ability to quickly absorb product knowledge and sales processes
Fluent in Spanish would be an advantage
Experience:
One-year customerservice-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures.
Financial Services or Insurance experience
Outgoing customerservices/sales experience
Outbound Call Center Sales experience
What we offer:
Full training in the sales process and products
Great Benefit package including:
Full-Time Base plus Monthly Bonus
Health, Dental and Vision Insurance
Life Insurance
Paid Time Off
401(k) Plan
True potential for advancement, we always endeavor to promote from within.
Company
Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision:
Integrity
Respect
Accountability
Compliance
Collaboration
Passion
Appreciation
Compensation details: 21-22 Hourly Wage
PI02ebd29f27b6-31181-39450590
$35k-54k yearly est. 8d ago
Digital Customer Retention Specialist w/spanish (36745853)
Agile 4.2
Customer service specialist job in Westminster, CO
Title: Digital Retention Specialist Duration: 6+ months (Contract to Hire) US Citizen/Green Card required The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Key Responsibilities:
Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
Independent Decision-Making: Resolve customer needs independently and effectively.
CustomerService Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Required Skills and Experience:
Customer Focus: Strong customer-centric and growth mindset.
Retention Expertise: Experience in customerservice and retention.
Listening Skills: Excellent active listening and empathy to understand customer perspectives.
Problem-solving: Strong analytical skills and a solution-oriented approach.
Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels.
Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
Education and Experience:
Educational Background: Associate's degree or equivalent.
Professional Experience: 5+ years of practical experience in customerservice and retention.
Salesforce: Proficiency in using Salesforce for documenting and managing customer interactions.
Additional Requirements:
Language: Fluency in Spanish required. Portuguese preferred/good to have.
$27k-34k yearly est. 13d ago
Client Success Renewals Specialist
Norstella
Customer service specialist job in Denver, CO
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 29d ago
Reservationist
C Lazy U Ranch Operations Inc.
Customer service specialist job in Granby, CO
Description:
Help create the ultimate Rockies Ranch experience!
Now hiring for Onsite, Full-time Year-round Position!
Do you have a passion for selling an unforgettable experience? Our reservationists talk to people all over the world to plan an incomparable trip to C Lazy U Ranch. This is a Full-time, Year-round position with benefits and commission eligibility after introductory period.
Join a legacy 107 years in the making! C Lazy U Ranch, one of America's top guest ranches, is hiring for the 2026 summer season in beautiful Granby, Colorado. We pride ourselves on delivering exceptional service that sets us apart. To maintain this standard, we seek enthusiastic, service-oriented professionals with strong communication skills who go above and beyond to create unforgettable guest experiences. We offer below-market housing and three complimentary meals daily. Spend your summer in the Rockies-apply today!
Working Environment: Working Ranch & Guest Hospitality
OBJECTIVE:
The Reservations agent is responsible for answering phone calls and emails, booking reservations, and daily reporting. Must have strong communications skills, both oral and written, and knowledge of the ranch to assist in answering guest questions and to book reservations. Will at all times provide exceptional customerservice and live by our “Five Spur Service Standards”.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work with Opera Property Management System, Track HS CRM and Microsoft office products to field guest inquiries via phone and email.
Operate within the policies and procedures set forth for the reservation department and the ranch.
Represent the ranch by being friendly and knowledgeable to both guests and staff.
Know all cabins/rooms layouts, amenities, and location.
Check availability, offer alternatives if needed, and quote rates for potential guests.
Answer any/all questions relating to a stay at the ranch: activities, programming, stay minimums, transportation, etc.
Book reservations efficiently to maximize room revenue.
Provide reservation documentation to guests as needed such as confirmations, deposit requests and reminders, etc.
Participate in weekly department meetings to discuss events and specials, promotions, marketing, revenue management, group bookings and future planning.
Monitor guest numbers for certain time periods to avoid exceeding capacity.
Provide daily reporting to double-check work and ensure all reservations are entered correctly.
Enter rebooking's and follow up on rebooking requests as necessary. Maintain wait list as needed, reaching out as space becomes available.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs all related duties as assigned.
Requirements:
QUALIFICATION REQUIREMENTS:
High School Diploma or equivalent
Minimum 1 year experience and/or training in reservations or hospitality industry.
Candidates with a strong sales background in non-hospitality-related fields will be considered.
Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
Proven ability to overcome objections, offer alternatives and close the sale.
Internally motivated; works well and achieves results with little or no supervision.
Manages stress, maintains focus and positive attitude amidst change or under pressure.
Works well in a team environment.
Experience with Windows Operating Systems, Microsoft Office Products, and Internet based programs and applications.
Experience with Opera or similar reservations or CRM systems a plus.
PHYSICAL REQUIREMENTS:
Must be able to sit for prolonged periods of time.
Must be able to reach, pull, lift, bend.
This is an overview of the scope of responsibilities for the Reservations Agent position and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.
$27k-34k yearly est. 7d ago
Client Specialist - Commercial Term Lending-Commercial Real Estate
JPMC
Customer service specialist job in Denver, CO
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing. You will also develop a comprehensive understanding of treasury services through collaboration with the Treasury Management Officer.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities
Facilitate application process by interfacing with customers in taking complete applications. Requesting documentation from borrowers. Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager.
Develop a working knowledge of treasury services products and process in order to assist customers with opening accounts.
Collaborate with the Treasury Management Officer (TMO) on payments and liquidity sales process.
Partner with TMOs throughout the sales cycle to manage pipeline and ensure services and pricing are set up timely and accurately.
Act as a liaison between the Client Manager and the processing team and coordinate Letter of Interest submissions as well as loan closings. Review complex files with multi-layered entity documentation and examine third party reports and leases to identify potential problems with loan applications and arrive at a workable solution prior to submission to underwriting.
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan.
Assist the Client Manager in building customer and real estate broker relationships by coordinating and managing marketing to customers and brokers. Assist and attend team marketing events and trade shows.
Establish with Client Manager the number of loans required to fund and close in Client Manager annual production goal setting process.
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customerservice to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customerservice background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customerservice skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
$33k-51k yearly est. Auto-Apply 60d+ ago
Parts Expert - Call Center
All Open Positions
Customer service specialist job in Brighton, CO
Job DescriptionDescription:
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customerservice skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicingcustomer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customerservice.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements:
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customerservice.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts Call Center Supervisor
Closing Date: Open until filled
$26-34 hourly 19d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service specialist job in Longmont, CO
JOB TITLE: CustomerService Advisor FLSA STATUS: Non-Exempt JOB STATUS: Full Time or Part Time REPORTS TO: Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT/ INDIRECT REPORTS: None
The CustomerService Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The CustomerService Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
* Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
* Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc.. ) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: ****************************************************************************************** and ***********************************************************************************************
$29k-36k yearly est. 60d+ ago
Call Center Talent Pool Req (Colorado)
Freedomcare
Customer service specialist job in Denver, CO
Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customerservice professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customerservice skills: Candidates should have excellent customerservice skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customerservice, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center.
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
$20-24 hourly Auto-Apply 60d+ ago
Aviation Customer Service Supervisor
ABM 4.2
Customer service specialist job in Denver, CO
The Aviation CustomerService Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customerservice requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities
$32k-42k yearly est. 5d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service specialist job in Castle Rock, CO
Express Sales Team Member Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.
What will you get to do?
* Vibrantly welcome our customers to our business.
* Educate customers on various levels of washes available and what they accomplish
* Makes customers aware of current promotions and incentives to do business with us.
* Advise our customers of Fast-pass unlimited membership benefits
* Assist with customer payments and other inquiries
* Collaborate as a team to ensure our sites are operating at maximum efficiency while maintain image standards
* Perform additional duties as assigned by Management.
* Have fun and make money!!
What will you bring?
* Previous experience in customerservice / sales.
* A positive, energetic and contagious personality with the desire to work in a team centered environment.
* Must be ok working outside in Arizona's 2 different seasons.
* Flexibility to take training and coaching on the fly and apply to work specific scenarios
* Ability to effectively communicate and follow directions.
* Willingness to follow company dress code and operational guidelines.
* Awareness!! We have a lot of heavy machinery at our locations and SAFETY is our #1 priority
What do we offer?
* Pay is rewarding.
* Competitive hourly rate with weekly pay.
* Membership commissions
* Residual commission
* Additional pay incentives for Top Performers.
* Medical, dental and vision. (Based on full/part-time status).
* Opportunity for advancement. We LOVE to promote our Top Performing Employees!
* Free car washes and other vehicle service discounts
Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.
$29k-36k yearly est. 60d+ ago
Aviation Customer Service Supervisor
ABM Industries, Inc. 4.2
Customer service specialist job in Denver, CO
The Aviation CustomerService Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customerservice requir CustomerService, Supervisor, Aviation, Service, Retail, Property Management
How much does a customer service specialist earn in Arvada, CO?
The average customer service specialist in Arvada, CO earns between $25,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Arvada, CO
$31,000
What are the biggest employers of Customer Service Specialists in Arvada, CO?
The biggest employers of Customer Service Specialists in Arvada, CO are: