Customer service specialist jobs in Carolina, PR - 105 jobs

What you'll do In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… Our Operational Performance team is #All-In on centralizing data to dive through and study as they work on improving operations at Abarca. The Performance Monitoring team has the metrics tracking down from OKRs to KPIs and proactively manages shortfalls to ensure we continuously set and reach the highest standards. That's why performance is part of their name as they help drive both scalability and efficiency across the board! As our Service Level Analyst, you will play a critical role in monitoring, analyzing, and reporting on service level agreements (SLAs) to ensure the organization meets its commitments to customers and clients. This role involves data analysis, reporting, and collaboration with various teams to maintain high service quality and customer satisfaction. Track and validate that Performance Guarantee (PG) reports are produced for each customer service area in partnership with operational teams, document overall SLA compliance by client and business area. Analyze performance data to identify trends, gaps, and risks; synthesize insights into actionable recommendations for PG owners and leadership. Perform gap analysis to highlight SLA breaches, investigate root causes, and recommend improvement actions in collaboration with PG owners and the Performance Oversight team. Initiate and support Improvement Action Plans when criteria are met; monitor completion and measure results. Conduct periodic process audits to ensure accuracy of reporting methodology and compliance with contractual requirements. Monitor adherence to client SLAs by reviewing documentation from operations and technology teams; escalate risks as needed. Generate and present regular reports on service performance and SLA attainment to internal stakeholders and all levels of leadership committees. Maintain accurate records of SLAs, service metrics, and performance data; ensure documentation is current and accessible. Assist in implementing service improvement initiatives and projects in collaboration with operational teams. Prepare and deliver necessary data and insights for the Performance Guarantee Committee and other leadership forums. What we expect of you The bold requirements… Bachelor's or Master's Degree in Business Administration, Science, or related field (In lieu of a degree, equivalent relevant experience may be considered.) Experience collaborating with cross-functional teams to implement service improvement initiatives. 3+ years of experience in contract and vendor management, corporate affairs, and/or related fields. Expertise in project planning, data management, data analysis, and reporting. Proficiency in Excel for reporting and business analytics. Excellent oral and written communication skills, including the ability to present insights to all levels of leadership. We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only) Nice to haves... Experience with the Healthcare, Pharmacy, and Pharmacy Benefit Management industries, Medicare Part D, and CMS regulations. Knowledge of contractual performance standards and exclusion interpretation. Previous experience in SLA or Performance Guarantee monitoring within a PBM or healthcare environment. Familiarity with client performance reporting and governance processes. Experience presenting performance insights to senior leadership or client-facing audiences. Experience with SQL Queries, Power BI, Microsoft Visio, and other visual documentation or analytics tools. Physical Requirements Must be able to access and navigate each department at the organization's facilities. Sedentary work that primarily involves sitting/standing. At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca's workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. “Applicant must be a United States' citizen. Abarca Health LLC does not sponsor employment visas at this time” The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It's simply meant to give readers an idea of what the role entails. #LI-JD1 #LI-HYBRID

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention. **_Responsibilities_** + Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns. + Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training. + Provide professional and courteous service to resolve member issues on the first call whenever possible. + Escalate complex issues via email to leadership or other departments when necessary. + Maintain accurate member records by updating information in company systems promptly. + Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs. + Adhere to HIPAA guidelines and safeguard all confidential member information. + Participate in ongoing training to learn new products and improve service quality. + Collaborate with team members and other departments to ensure seamless member support. + Attend required meetings and contribute feedback to improve processes and policies. + Perform additional responsibilities or special projects as assigned. **_Qualifications_** + High School Diploma, GED, or equivalent work experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing) + Strong customer service skills with a proven ability to resolve issues and meet performance goals + Basic knowledge of, or ability to learn, customer service processes and best practices + Demonstrated success in achieving KPIs and objectives + Proficiency in basic math and business calculations + Working knowledge of computer systems and data entry; ability to learn new platforms quickly + Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisors or senior peers on complex and unusual problems **Anticipated hourly range:** $15.70 per hour - $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

We are looking for customer service agents that can support our Health Insurance Client Company in their PROVIDER's Support department. If you are bilingual, have a proficient level of the use of computers and customer service-driven, this opportunity is for you! Primary Responsibilities: Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Provides customer service support to providers through live chat, to give updates on their member's eligibility status or claims status and validates state specific requirements for claims and benefits processing. Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends Required Qualifications: 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of ( 8:00am to 9:00pm ATL) Bilingual Spanish/English proficiency Preferred Qualifications: Health care experience TPIS is an Equal Opportunity Employer (EEO / Affirmative Action for Women / Individuals with Disabilities / Veterans). We comply with all applicable federal, state, and local non-discrimination laws.

Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential Assembles and displays product specials and graphics in a pleasing professional presentation Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary Answers customer inquiries and questions with knowledgeable and professional assistance Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product Assists Coordinator with Cash Reconciliation, and balancing the tills each day. Follows proper opening and closing physical security routines. Additional Performs other duties as assigned or needed Qualifications Essential Thorough knowledge of company policies, procedures, and the company marketing plan. 10 key by touch. 40 wpm typing. Detailed work and organizational skills. Ability to analyze problems and create solutions. Ability to work independently and professionally and follow through on projects. Ability to prioritize and organize Ability to maintain confidentiality of sensitive areas. Written and verbal communication skills. Ability to work under stress. Standing, sitting, or walking for duration of shift. Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. Visually read reports, computer screen, bottles, products, batch numbers, etc. Computerized accounts receivable experience. Good math skills (add, subtract, multiply, and divide). Strong customer relation skills for conflict situations. Ability to lift a minimum of 40 lbs. Pulling, stretching, bending, and lifting for duration of shift. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional Ability to climb stairs. Word processing, graphics and spreadsheet skills. Ability to lift 40 lbs. Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.

Arival Bank International Corp. is a US-based digital bank licensed and regulated by OCIF. After obtaining our US-based banking license at the beginning of 2021, we officially went live in June 2021 and have onboarded 650+ B2B customers from over 60+ countries. Equipped with forward-thinking compliance, Arival is on a mission to become the go-to digital bank for corporate and institutional clients all over the world. We're actively growing our international team with offices in Puerto Rico, Europe, and Singapore, with over 60+ employees, and building many departments from the ground up. JOB SUMMARY:The EVERYDAY TASKS:Interacts frequently across different teams to discuss complex topics and issues to improve the customer experience. Establishes periodic interactions with customers on the waiting list. Builds strong social connections, feedback mechanisms, and communication lines between customers & Arival. Partners with cross-functional stakeholders to understand customer-impacting initiatives. Identifies opportunities to improve efficiency of CX operations through processes and tools. Demonstrates excellent business analytics to perform root cause analysis activities. Utilizes social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries. Conducts studies and research to discover new techniques necessary for improving customer experience. Attends seminars, workshops, and conferences to improve on existing job knowledge. DESIRED QUALIFICATIONS:Bachelor's degree in business or related field is required. English language proficiency is required. At least 1-3 years of related experience in a similar role, preferably in a digital banking or fintech space. Excellent people skills, with an ability to partner with a dynamic leadership team. Possess personal qualities of integrity, credibility, and commitment to corporate mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. Ability to work and make decisions independently as well as collaborate effectively as part of a wider team. BENEFITS - WHAT'S IN IT FOR YOU?Enjoy a highly diverse and international culture An opportunity to build the future and freedom to work wherever you want Fair pay, no matter where you live along with a competitive benefits package Computer setup of your choice Generous paid time off to relax and recharge

LinkActiv Group It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business . The Customer Engagement Rep I position is a Part time, Regular position.MAIN RESPONSABILITIES • Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more. • Guide customers on products, services, and pricing; respond to related inquiries. • Apply customer service skills to identify needs and resolve issues. • Collect and input customer information into the system. • Document interactions and agreements with customers. • Review and confirm agreements made with the customer at the end of each interaction. • Ensure customer satisfaction in alignment with service standards. • Use and care for assigned resources such as workstations, computers, and headsets responsibly. • Maintain ethical conduct and confidentiality regarding the project, operations, and databases. • Follow project policies and quality assurance procedures. • Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices. • May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document. QUALIFICATIONS • 60 college credits or more, equivalent to 2 years or more of university-level studies. • Minimum of one (1) year in customer service. KNOWLEDGE, SKILLS AND ABILITIES • Demonstrate empathy and kindness in customer interactions. • Identify needs and offer appropriate solutions. • Register and follow up on cases in line with defined procedures. • Communicate service availability and eligibility to clients. • Maintain up-to-date records in the database. • Excellent organizational and leadership skills. • Ability to set priorities and manage time effectively. • Teamwork and ability to work under pressure. • Strong interpersonal communication. • Familiarity with general office equipment. • Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). • Writing, conversational and reading comprehension in Spanish. CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS • Not applicable to this position. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The noise level in the work environment is usually moderate. • Will operate a computer, copier and other modern office equipment. • The employee generally works indoors in an office. • Ability to work in a fast-paced environment with flexible hours, including evenings or weekends for content production or events. • Occasional offsite visits may be required, as requested by the organization. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to sit for extended periods while working on a computer and managing various projects. • Regular use of hands and fingers for typing, digital navigation, and handling office equipment. • Occasional lifting and carrying of production equipment, such as cameras and lighting, typically up to 25 pounds. • Strong visual and auditory skills are essential to assess multimedia content quality during production and editing processes. If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us! Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.LinkActiv Group ¡Nada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito! Nuestra misión es aportar pasión y atención al cliente en cada paso del camino. La posición Customer Engagement Rep I es Part time y Regular.MAIN RESPONSABILITIES • Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more. • Guide customers on products, services, and pricing; respond to related inquiries. • Apply customer service skills to identify needs and resolve issues. • Collect and input customer information into the system. • Document interactions and agreements with customers. • Review and confirm agreements made with the customer at the end of each interaction. • Ensure customer satisfaction in alignment with service standards. • Use and care for assigned resources such as workstations, computers, and headsets responsibly. • Maintain ethical conduct and confidentiality regarding the project, operations, and databases. • Follow project policies and quality assurance procedures. • Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices. • May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document. QUALIFICATIONS • 60 college credits or more, equivalent to 2 years or more of university-level studies. • Minimum of one (1) year in customer service. KNOWLEDGE, SKILLS AND ABILITIES • Demonstrate empathy and kindness in customer interactions. • Identify needs and offer appropriate solutions. • Register and follow up on cases in line with defined procedures. • Communicate service availability and eligibility to clients. • Maintain up-to-date records in the database. • Excellent organizational and leadership skills. • Ability to set priorities and manage time effectively. • Teamwork and ability to work under pressure. • Strong interpersonal communication. • Familiarity with general office equipment. • Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook). • Writing, conversational and reading comprehension in Spanish. CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS • Not applicable to this position. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The noise level in the work environment is usually moderate. • Will operate a computer, copier and other modern office equipment. • The employee generally works indoors in an office. • Ability to work in a fast-paced environment with flexible hours, including evenings or weekends for content production or events. • Occasional offsite visits may be required, as requested by the organization. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Ability to sit for extended periods while working on a computer and managing various projects. • Regular use of hands and fingers for typing, digital navigation, and handling office equipment. • Occasional lifting and carrying of production equipment, such as cameras and lighting, typically up to 25 pounds. • Strong visual and auditory skills are essential to assess multimedia content quality during production and editing processes. Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, ¡tenemos la carrera ideal para ti! Grupo Ferré Rangel de ser un Patrono con Igualdad de Oportunidades de Empleo. No discriminamos por raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, información genética u otro estado o característica protegida por las leyes federales, estatales o locales. Todos los solicitantes calificados serán considerados para empleo sin importar estas características. Animamos a personas de todos los orígenes y experiencias a postularse. Si necesitas asistencia o acomodos razonables debido a una discapacidad, por favor contáctanos en *****************. Facebook ● LinkedIn

Job Description The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance. Responsibilities: • Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience. • Provides customers with courteous, friendly, fast, and efficient service. • Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc. • Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. Required: • High School diploma. ***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***

What's the role? A Customer Journey Representative is responsible for delivering exceptional service and support throughout the customer journey, ensuring a positive experience while driving sales effectiveness. This role bridges the gap between customers and internal teams, handling inquiries, resolving issues and processing orders. How can you add value? * NPS Mobile Support: Proactively manage and resolve issues identified through Net Promoter Score (NPS) feedback; contact customers to address mobile-specific pain points, driving increased customer satisfaction and loyalty. * Call Center Sales Order Support: Facilitate the end-to-end sales process by assisting with order entry, verifying customer data, and resolving point-of-sale transactions to ensure seamless purchasing experience. * Manage and resolve high-priority or escalated customer cases by analyzing root causes and delivering appropriate solutions within the department's established Service Level Agreements (SLAs) * Accurately log all customer interactions, troubleshooting steps, and outcomes in the company's CRM or ticketing system. * Advance to internal support teams when necessary, ensuring complete documentation, an effective handoff, and timely follow-up on customer issues to secure resolution and customer satisfaction. * Responsible for assisting customers across a wide range of topics, including products, features, devices, applications, and related services. * Maintain an expert-level working knowledge of all company products, services, current promotions, and processes. * Diagnose and resolve customer-impacting issues while efficiently navigating multiple applications and systems to complete the necessary resolution. * Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures. * Perform other related duties as assigned to support business objectives. * Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies, and procedures, including the Code of Conduct and Liberty safety standards and procedures. * Other functions may be assigned. What do you need? Education and/or Experience: Associate degree preferred. 2+ years of technical support experience preferred. Other qualifications: * Balance multiple systems and applications at the same time. Knowledge and ability to navigate Windows, iOS, Android, and cloud services (iCloud, Google Drive, OneDrive). * Fully Bilingual- English and Spanish * May be required to work in one or multiple queues/skills over various customer contact channels. * Specific job assignments may require day, evening, weekend, or holiday hours. * Availability to work a flexible schedule which includes all hours of call center operation. * Excellent communication and computer skills. Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Assessment, background check and drug test will be required to successful candidate. If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Description: As a Customer Service Representative, you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development). This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals. Core Responsibilities Prospecting & Outbound Calling Make outbound calls to assigned prospect lists using company-provided tools and scripts. Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally. Identify basic client needs and assess initial interest level. Appointment Setting Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative. Confirm prospect availability, decision-maker status, and contact details prior to scheduling. Clearly communicate the value proposition to ensure productive sales meetings. Follow-Up & Documentation Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system. Conduct follow-up calls and callbacks as needed. Maintain organized and up-to-date prospect records to support the sales closing process. Sales Team Collaboration Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality. Adjust call scripts and messaging based on feedback and results. Support specific sales campaigns, service launches, or targeted market initiatives. Key Credentials Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience. Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred). Preferred Qualifications Strong verbal communication and persuasion skills. Ability to handle objections professionally and confidently. Highly organized, disciplined, and results-oriented. Comfortable working with goals, quotas, and incentive-based compensation. Basic familiarity with CRM systems or sales tracking tools (preferred). Sales-driven mindset Resilience and persistence Active listening Strong follow-up and consistency Results and metrics orientation Working Conditions This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws. Work is primarily performed in an office or remote call-center environment, depending on business needs. The role requires prolonged periods of sitting, speaking on the phone, and working on a computer. Continuous use of a telephone headset, computer, CRM systems, and dialing software is required. The employee is expected to handle a high volume of outbound calls daily. Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality. The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times. May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge. Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.

Job Description The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development). This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals. Core Responsibilities Prospecting & Outbound Calling Make outbound calls to assigned prospect lists using company-provided tools and scripts. Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally. Identify basic client needs and assess initial interest level. Appointment Setting Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative. Confirm prospect availability, decision-maker status, and contact details prior to scheduling. Clearly communicate the value proposition to ensure productive sales meetings. Follow-Up & Documentation Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system. Conduct follow-up calls and callbacks as needed. Maintain organized and up-to-date prospect records to support the sales closing process. Sales Team Collaboration Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality. Adjust call scripts and messaging based on feedback and results. Support specific sales campaigns, service launches, or targeted market initiatives. Key Credentials Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience. Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred). Preferred Qualifications Strong verbal communication and persuasion skills. Ability to handle objections professionally and confidently. Highly organized, disciplined, and results-oriented. Comfortable working with goals, quotas, and incentive-based compensation. Basic familiarity with CRM systems or sales tracking tools (preferred). Sales-driven mindset Resilience and persistence Active listening Strong follow-up and consistency Results and metrics orientation Working Conditions This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws. Work is primarily performed in an office or remote call-center environment, depending on business needs. The role requires prolonged periods of sitting, speaking on the phone, and working on a computer. Continuous use of a telephone headset, computer, CRM systems, and dialing software is required. The employee is expected to handle a high volume of outbound calls daily. Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality. The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times. May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge. Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment! Equal Employment Opportunity and E-Verify Statement 3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans. All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination. If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************. 3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination. Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9. 3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Description The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards. Education & Experience High School diploma or equivalent required. Experience in a hotel is required. College course work in related field helpful. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department to build group blocks and enter group bookings. Maintain availability calendar and communicate all relevant information to the Front Desk staff. Maintain accurate files and reports

**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential * Assembles and displays product specials and graphics in a pleasing professional presentation * Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary * Answers customer inquiries and questions with knowledgeable and professional assistance * Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). * Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. * Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. * Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product * Assists Coordinator with Cash Reconciliation, and balancing the tills each day. * Follows proper opening and closing physical security routines. Additional * Performs other duties as assigned or needed Qualifications Essential * Thorough knowledge of company policies, procedures, and the company marketing plan. * 10 key by touch. * 40 wpm typing. * Detailed work and organizational skills. * Ability to analyze problems and create solutions. * Ability to work independently and professionally and follow through on projects. * Ability to prioritize and organize * Ability to maintain confidentiality of sensitive areas. * Written and verbal communication skills. * Ability to work under stress. * Standing, sitting, or walking for duration of shift. * Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. * Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. * Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. * Visually read reports, computer screen, bottles, products, batch numbers, etc. * Computerized accounts receivable experience. * Good math skills (add, subtract, multiply, and divide). * Strong customer relation skills for conflict situations. * Ability to lift a minimum of 40 lbs. * Pulling, stretching, bending, and lifting for duration of shift. * Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional * Ability to climb stairs. * Word processing, graphics and spreadsheet skills. * Ability to lift 40 lbs. * Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.

The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance. Responsibilities: • Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience. • Provides customers with courteous, friendly, fast, and efficient service. • Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc. • Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. Required: • High School diploma. ***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***

As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards. Education & Experience High School diploma or equivalent required. Experience in a hotel is required. College course work in related field helpful. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fundamental Requirements Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department to build group blocks and enter group bookings. Maintain availability calendar and communicate all relevant information to the Front Desk staff. Maintain accurate files and reports