Access Support Representative
Customer service specialist job in Cheyenne, WY
Job Posting: Access Support Representative
Contract: Long Term
We're looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you'll be the first point of contact for workers arriving on site-helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience.
No construction or platform experience is required-full training is provided. If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you.
What You'll Do
Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process
Support digital badge scanning, QR code check-ins, and other access tools
Verify credentials and required documents, ensuring workers meet site-entry requirements
Guide workers and subcontractors through onboarding steps, such as account setup and document uploads
Assist with mobile check-ins, digital badges, and basic system navigation
Help resolve simple access or login issues and escalate when needed
Issue temporary badges and visitor passes with a calm, professional demeanor
Communicate clearly with workers, supervisors, and subcontractor teams
Monitor access points to ensure safe, authorized entry
Document and report irregularities or recurring issues
What Makes You a Great Fit
Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.)
Friendly, patient, and confident when assisting individuals with varying levels of technical comfort
Quick learner who is comfortable navigating new technology
Professional and composed in fast-paced or outdoor environments
Dependable, detail-oriented, and able to follow established procedures
Comfortable standing or walking for extended periods and working outdoors
Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations
Work Environment
Full-time, onsite presence at an active construction site
Fast-paced environment with steady interaction and customer-facing support
PPE required (provided as needed)
OSHA training reimbursement available
Comprehensive training on all tools, processes, and workflows
Lead Food Services Team Member
Customer service specialist job in Laramie, WY
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide operational support to the restaurant management team. Position will supervise restaurant activities during non-peak service hours and other hours as needed. Responsibilities include:
Maintains Brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by Restaurant General Manager
Assists with training and cross training of team members as directed
Adheres to all Brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to Brand and PTC's dress code standards
Follows all Brand maintenance processes and methods
Advises Restaurant General Manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management
Pay Rates Starting between: $12.50 - $18.23 / hour
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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Customer Experience Specialist I
Customer service specialist job in Cheyenne, WY
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
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Easy ApplyExecutive Customer Specialist
Customer service specialist job in Cheyenne, WY
_The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms._
_This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization._
.The minimum hourly salary for this role is $19.23.
**What You'll Do:**
+ Utilize all resources materials to document and resolve customer inquiries
+ Communicate and follow up with customers to full resolution
+ Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries
+ Follow up in timely manner to ensure resolution was met and customer has been notified
+ Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL
+ Must be capable of multi-tasking
+ Must be a demonstrated self-starter
+ Cooperate with Management in maintaining goals and objectives
+ Criminal background check due to access of Personal Identifiable Data (PID)
+ For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application
**What We're Looking For:**
+ High School Diploma or GED Required
+ Must have previous Call Center or Customer Relations experience (applicable to internal candidates)
+ Prior call center and customer service experience
+ Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates)
+ Well versed in both verbal and written communication skills; emphasis on written communication (test required)
+ Typing 30 wpm (test required)
+ Strong decision-making skills
+ Strong verbal communication skills
+ Must be able to work productively with minimal supervision
+ Must work well with others
+ Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Service Guru
Customer service specialist job in Laramie, WY
The Customer Service Guru/ Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process.
About Us: The most effective job descriptions use this section to show why the company is a great place to work. Describe your company's values, culture, mission, and any awards the team has won. You can also mention the type of cars you're offering, the location of your showroom, and the sales success rate. After reading this section, job seekers should understand how your dealership stands out against the competition.
Automotive Sales Associate/ Product Specialist Compensation and Benefits:
Competitive Pay
Health Insurance
PTO & Sick Live
401(K)
Compensation: $13 - $30
Customer Service Guru/ Product Specialist Responsibilities:
Offer assistance or direction to any customer who enters the car dealership
Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
Work directly with our employees and customers to develop relationships and help to enhance the sales process
Explain product performance, application, and benefits to prospective customers
Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses
Customer Service Guru/ Product Specialist Requirements:
Enthusiasm and high energy throughout the sales workday
Friendly, competitive personality, especially when handling objections & negotiating pricing
Strong customer service, communication skills, computer and basic math skills
Interest in training additional sales associates once you get up to speed and working in a team environment
Clean driving record & valid driver's license
Laramie Range Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyCustomer Experience Specialist
Customer service specialist job in Fort Collins, CO
Job Description
Are you ready to be the superhero of support, wielding your empathy and problem-solving skills to transform every interaction into a positive and memorable one?
As a Customer Experience Specialist at TurboTenant, you won't just answer questions; you'll be the first voice our customers remember, building trust and forging strong connections with landlords and renters. This isn't about scripts or closing tickets; it's about precision, speed, genuine empathy, insatiable curiosity, and proactive thinking in every single touchpoint.
If you're eager to make a profound impact and truly own the customer journey for one of Colorado's fastest-growing companies, this is your stage to shine!
In this role, you'll be at the forefront of shaping incredible experiences and driving real impact. You will:
Be the authentic voice of TurboTenant - You'll build meaningful relationships and provide top-tier support to our landlords and renters through chat, email, and phone.
Educate and influence to drive adoption - Guide landlords to understand how TurboTenant can solve their pain points and align with their goals.
Own the customer issues - Anticipate challenges, ask smart questions, and prioritize resolution with empathy and accuracy. You'll make every customer feel truly heard and valued.
Embrace our dynamic energy - We move fast, and you'll thrive on change, bringing a positive attitude and adaptable spirit to every new challenge.
Set a high standard - Be proactive, detail-oriented, and continually improve how you support customers and collaborate with your team.
Contribute ideas - Participate in feedback loops and help improve how we support and engage users.
Collaborate cross-functionally - Share patterns and insights with Product, Growth, and Sales to inform improvements.
Build our knowledge base - Spot content gaps and contribute to creating helpful articles and support materials that empower everyone.
Troubleshoot with confidence - Expertly guide users through basic technical issues, providing clarity and professionalism every step of the way.
Champion our brand - Communicate with heartfelt empathy and crystal-clear clarity, always reflecting TurboTenant's authentic tone and values.
Safeguard trust - Handle user data with the utmost care and uphold security best practices with unwavering diligence.
Your Superpowers
To truly excel and dominate in this role, you'll bring these unique strengths:
Experience in customer support (bonus for SaaS, prop-tech, online customer support services, or retail sales experience)
Stellar phone prowess - an active listener who communicates clearly and confidently
Skilled at task-switching - moving between systems, conversations, and priorities without losing focus or dropping details
A fast and accurate typing speed - you'll be handling real-time chat and tickets where speed and quality matter
Quick learner - you're energized by new tools, changing processes, and expanding your knowledge without needing to be handheld
A genuine passion for helping people and crafting seamless customer experiences. You care about our users, not just solving tickets. You know how to make someone's day, even when things don't go perfectly.
Tech-savvy - fluent with tools like Google Workspace, Slack, Zoom, and Microsoft Office; bonus points for Intercom, Zendesk, AirCall, Stripe, and similar platforms
Sharp attention to detail and strong organizational skills - you spot what others miss and keep your workflows clean
Curiosity and initiative - you dig for answers, find root causes, and speak up when something doesn't feel right. You're ambitious and want to get better every week.
A growth mindset - you seek feedback, crave learning, and take ownership of your personal and professional development
Flexibility and reliability - you're open to weekend shifts, jumping to take open shifts, and when things shift, you adjust without complaint.
Ownership over your outcomes - you stay until the job is done, whether that means helping a teammate troubleshoot, closing out one last ticket, or handling a tough customer case with grace.
Bonus - Experience in accounting, finance, or bookkeeping is a plus!
Your Launchpad for Growth
TurboTenant's Customer Experience team isn't just a role; it's your launchpad for becoming a future leader across our company. You'll gain deep product knowledge, sharpen your problem-solving skills, and get a front-row view into the business. Many of our strongest team members have moved into roles in product, sales, and marketing. If you're looking to grow, Customer Experience is a powerful place to start.
TurboTenant is proudly located in Fort Collins, Colorado, recognized as one of the best places to live in the U.S. This is a hybrid role, and you'll be in the office 2-3 days per week to connect with your team and collaborate cross-functionally. #LI-Hybrid
To be considered for this role, you must be available to work weekends and have flexibility for occasional schedule shifts based on team needs.
About Us:
At TurboTenant, we simplify the complex and intimidating process of managing your own rental property. And we do it through an elegant software platform for small, "do-it-yourself" landlords and their tenants. But don't take our word for it. Read reviews from some of our 800,000+ landlords.
Our Be Better Culture
At TurboTenant, we live by the Be Better mantra. Our high-performance culture makes us relentless in our efforts to Be Better at serving our landlords and renters, and in unlocking the potential in one another.
What does our Be Better culture mean to you?
You'll be in an environment that pushes you to reach your potential.
You'll make a massive impact on our landlords, renters, company, and the proptech industry.
You'll be on the highest performing team of your career.
We're also proud to offer:
Competitive compensation package
22 days of PTO during the first year increasing with tenure
Annual bonus based on company performance
Equity - an owner's mindset is a big part of being a member of the TurboTeam
Comprehensive medical, dental and vision plans - with multiple plans covered at 100%
8 paid holidays per year + a paid day off for your birthday
401k Matching
Annual bike tune-up reimbursement
Compensation range for this position is $24/hr - $26/hr + equity. The actual compensation offered will be based on experience.
Salary Range$24-$26 USD
Additional Information
TurboTenant is proud to serve a diverse group of landlords and renters. We strive to reflect that diversity within our team. Employment at TurboTenant is based on merit, competence, performance, and business need. TurboTenant celebrates being an equal opportunity employer and never discriminates based on race, color, genetic information, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding), age, or any other basis protected by law.
At this time, employer-based visa sponsorship is not available. All candidates must be eligible to work in the United States without sponsorship.
Next Steps
Ready to work on the highest performing team of your career at TurboTenant? Submit your resume, along with a cover letter, and we'll be in touch soon.
Dealer Lot Services Specialist
Customer service specialist job in Fort Collins, CO
Job Type: Part-Time Pay: $18.00-$35.00/hour (base + bonuses)
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About Us
Autocartel is the largest privately-owned lot service company in Texas, Colorado, and New Mexico, specializing in high-quality automotive photography and videography. We help dealerships manage their online inventory by capturing professional, eye-catching images and videos of vehicles for sale.
We're passionate about cars, photography, and customer service - and we're looking for energetic, detail-driven individuals to join our team!
_____
Position Overview
We're hiring a Dealer Lot Services Specialist to support our clients with their photography and videography needs. In this role, you'll travel to dealerships in the Fort Collins area, photograph and video inventory and upload media into our internal database. This is a fast-paced, physically demanding and hands-on role ideal for self-starters who thrive in autonomy, enjoy being around new cars, and take pride in producing high-quality work.
_____
What You'll Do
Travel to assigned dealerships throughout the assigned area
Stage and photograph vehicles following AutoCartel standards
Capture walkaround videos for online platforms
Upload photos/videos to our internal system
Input accurate vehicle data in an efficient manner
Provide consistent and professional communication with dealerships and managers
Perform physical work outdoors up to 8 hours daily
Drive a variety of vehicles, including manual and automatic transmissions
Provide consistent visits, maintain timeliness, and accuracy to ensure a continued business relationship with clients
Apply productive thinking and self-discipline to maximize time efficiency (i.e., travel time and routes)
Provide a high level of attention to detail
_____
Requirements
Must have:
Reliable transportation
Clean driving and criminal record
High-speed internet and home printer
High School diploma or equivalent
Comfortable outdoors, in active, fast-paced environments
Strong communication and interpersonal skills
Attention to detail and self-motivation
Willingness to adapt to changing routes/schedules
Car Photography experience or the interest and ability to learn
One year of experience in a customer service position
Able to lift 25 (twenty-five) pounds
Interest in growing from part-time to full-time
License/Certification:
Driver's License (Required)
Ability to Relocate:
Fort Collins, CO: Must reside in the area
_____
Preferred Skills/Experience:
Previous lot, porter, valet, or outdoor work
Familiarity with car makes/models/features
Automotive or photography background
Photography knowledge (or interest in learning)
_____
Benefits
Perks & Benefits
Starting Pay: $18.00 per hour. After your first 30 days: $18.00 per hour + bonuses based on production.
Most employees average $25-$35 per hour when factoring in bonus money.
Profit Sharing: 50% shared with all employees
Work/Life Balance: No weekends - Monday-Friday schedule
Flexible Hours: full time employees have the ability to work 30-35 hours/week
Paid Time Off
Company Equipment & Uniforms Provided
One-on-One Paid Training
Career Path Opportunities - ask us about advancement
Drive a variety of vehicle make and models daily
Health, Dental & Vision Insurance Options*
_____
Ready to Join Us?
If you're dependable, driven, and excited by cars and photography, we'd love to meet you. Come grow with us and be part of a team that values quality, service, and opportunity.
Apply today and let's get you on the road!
Auto-ApplyBookkeeper / Accounting Services Specialist
Customer service specialist job in Fort Collins, CO
Soukup, Bush and Associates is the largest CPA firm in Northern Colorado. Our team is made up of almost 50 associates who provide professional tax preparation, audits, valuation consulting, cost segregation studies, education, bookkeeping and small business planning. You can find out more about us at soukupbush.com.
If you join our team in this role, you will not be merely doing head-down number crunching. We expect all of our associates to build lasting relationships with clients, right from the start. You will not be isolated in a back office or cubicle. We expect all of our associates to work as part of a team whose members may have different roles but who have shared relationships with clients.
We are seeking a bookkeeper to support our growing and dynamic firm who:
Has recent experience as a full-charge Bookkeeper / Accounting Services Specialist in a CPA firm or other multi-client environment which would allow him or her to jump into our firm with very little need for training.
Knows how to how to build lasting relationships with our clients, through which they can instill customer confidence as a trusted and crucial advisor;
Has strong communication and organizational skills, the emotional intelligence, and the professional voice needed to directly communicate with clients;
Has the ability to work in a team-oriented environment, taking direction from peers and supervisors.
Is proficient in both QuickBooks Online and QuickBooks desktop.
The person hired for this role with Soukup, Bush and Associates will be responsible for:
Entering transactions and reconciling accounts for multiple clients;
Preparing monthly, quarterly and annual financials for multiple clients;
Preparing payroll reports for clients; and
Assisting clients with general QuickBooks questions.
This will not be the right opportunity for those who:
Are not full-charge Bookkeepers, with recent experience in a CPA firm or similar multi-client environment.
Want to be isolated and left alone in an office or cube, uninvolved, and disconnected;
Lack the drive and accountability needed to meet the expectations of a high-performing team;
Lack an understanding of business, human nature, and interpersonal skills; or who
Think they'd like the yoke of a traditional accounting firm.
*Expected salary range - $28-$34 per hour and benefits are to be discussed based on individual qualities and experience.
** We will be accepting applications for this position through October 31, 2025.
Representative II, Customer Service Ops
Customer service specialist job in Cheyenne, WY
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Seasonal Customer Service Supervisor
Customer service specialist job in Cheyenne, WY
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Custom Cabinet Sales Rep.
Customer service specialist job in Fort Collins, CO
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Collins area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Service Rep
Customer service specialist job in Fort Collins, CO
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company's non-disclosure and confidentiality policies concerning customer information.
Auto-ApplyReservation Specialist for Adventure Tour Company Estes Park
Customer service specialist job in Fort Collins, CO
Job DescriptionBenefits:
Company parties
Competitive salary
Employee discounts
Want to be a part of Trip advisors #1 activity to do in Estes Park? Give Wildside 4x4 tours a try. We are looking for someone fun, detail oriented and has the ability to make people smile.
As a reservation specialist you will be the first point of contact for guests interested in riding with us. You will be the face and heart of the company. You will be the first impression for guests and staff as they enter the storefront. It can be fast paced that requires someone to be a highly efficient detail-oriented multitasker, who has good computer and phone skills, and is organized and clean. Most importantly the perfect candidate will light up the room with positivity, where guests will remember the moment they walked into the storefront.
If this excites you to be a part of our team contact us, we are hiring right away!
Hours per week:
30-45
Work Remotely
No
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
High stress tolerance -- thrives in a high-pressure environment
Job Types: Part-time, Full-time
Salary: $15.00 - $20.00 per hour
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
10 hour shift
8 hour shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Estes Park, CO 80517: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
Customer Service Representative - Fort Collins, CO
Customer service specialist job in Fort Collins, CO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Customer service specialist job in Fort Collins, CO
Job DescriptionBenefits:
401(k)
401(k) matching
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with jamie russell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Customer service specialist job in Fort Collins, CO
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Opportunity for advancement
Paid time off
Training & development
Wellness resources
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Gwen Brooks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Currently licensed applicants preferred.
Customer Service Rep(06244) - 1018 Mahogany Way
Customer service specialist job in Windsor, CO
About Us
Team Max Impact is a growing Domino's franchise that operates in Northern Colorado and Southern Wyoming. We are always looking for enthusiastic, fun, and hard-working individuals to join our exceptional stores! Our award-winning teams operate at the highest level of customer, community, and employee service. Our local managers and owners are highly involved in our stores. Come join our team today!
We commit to our Core Values -ALWAYS!
I Integrity at all time
M Making 100% Great Product on Every Order
P
Promoting an Environment of Growth and Knowledge
A
Attitude is a choice - Have Fun!
C
Creating “WOW” with every Customer Contact
T
Treat Everyone with Respect
Job Description
Domino's in Severance is looking for fun, energetic people to join our inside crew. Make pizzas, help customers on the phone or walk-in, cleaning, and having fun are all part of the job. Part Time opportunities with Full Time options (including manager positions) available.
General Physical demands involve the ability to stand, walk, sit, lift, carry, push, climb ladders/stairs, stoop/bend, crouch/squat, reach, grasp with hands, and tolerate exposure to varying temperatures/conditions inside and outside.
On the job training involves customer service orientation, interactive computer program, and hands-on practice.
Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative - State Farm Agent Team Member
Customer service specialist job in Windsor, CO
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Dealer Lot Services Specialist
Customer service specialist job in Fort Collins, CO
Job Description
Job Type: Part-Time Pay: $18.00-$35.00/hour (base + bonuses)
_____
About Us
Autocartel is the largest privately-owned lot service company in Texas, Colorado, and New Mexico, specializing in high-quality automotive photography and videography. We help dealerships manage their online inventory by capturing professional, eye-catching images and videos of vehicles for sale.
We're passionate about cars, photography, and customer service - and we're looking for energetic, detail-driven individuals to join our team!
_____
Position Overview
We're hiring a Dealer Lot Services Specialist to support our clients with their photography and videography needs. In this role, you'll travel to dealerships in the Fort Collins area, photograph and video inventory and upload media into our internal database. This is a fast-paced, physically demanding and hands-on role ideal for self-starters who thrive in autonomy, enjoy being around new cars, and take pride in producing high-quality work.
_____
What You'll Do
Travel to assigned dealerships throughout the assigned area
Stage and photograph vehicles following AutoCartel standards
Capture walkaround videos for online platforms
Upload photos/videos to our internal system
Input accurate vehicle data in an efficient manner
Provide consistent and professional communication with dealerships and managers
Perform physical work outdoors up to 8 hours daily
Drive a variety of vehicles, including manual and automatic transmissions
Provide consistent visits, maintain timeliness, and accuracy to ensure a continued business relationship with clients
Apply productive thinking and self-discipline to maximize time efficiency (i.e., travel time and routes)
Provide a high level of attention to detail
_____
Requirements
Must have:
Reliable transportation
Clean driving and criminal record
High-speed internet and home printer
High School diploma or equivalent
Comfortable outdoors, in active, fast-paced environments
Strong communication and interpersonal skills
Attention to detail and self-motivation
Willingness to adapt to changing routes/schedules
Car Photography experience or the interest and ability to learn
One year of experience in a customer service position
Able to lift 25 (twenty-five) pounds
Interest in growing from part-time to full-time
License/Certification:
Driver's License (Required)
Ability to Relocate:
Fort Collins, CO: Must reside in the area
_____
Preferred Skills/Experience:
Previous lot, porter, valet, or outdoor work
Familiarity with car makes/models/features
Automotive or photography background
Photography knowledge (or interest in learning)
_____
Benefits
Perks & Benefits
Starting Pay: $18.00 per hour. After your first 30 days: $18.00 per hour + bonuses based on production.
Most employees average $25-$35 per hour when factoring in bonus money.
Profit Sharing: 50% shared with all employees
Work/Life Balance: No weekends - Monday-Friday schedule
Flexible Hours: full time employees have the ability to work 30-35 hours/week
Paid Time Off
Company Equipment & Uniforms Provided
One-on-One Paid Training
Career Path Opportunities - ask us about advancement
Drive a variety of vehicle make and models daily
Health, Dental & Vision Insurance Options*
_____
Ready to Join Us?
If you're dependable, driven, and excited by cars and photography, we'd love to meet you. Come grow with us and be part of a team that values quality, service, and opportunity.
Apply today and let's get you on the road!
Customer Service Rep
Customer service specialist job in Fort Collins, CO
Job Description
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company's non-disclosure and confidentiality policies concerning customer information.