Customer service specialist jobs in Chicopee, MA - 935 jobs
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Customer Service Specialist (Big Y Express)
Big Y 4.6
Customer service specialist job in Chicopee, MA
The CustomerServiceSpecialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The CustomerServiceSpecialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the CustomerServiceSpecialist provides oversight in the Store Manager's absence.
Requirements
REQUIREMENTS:
Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
Supports Big Y's Diversity, Equity and Inclusion initiatives.
Must project a clean and professional appearance.
Ability to operate within company policies, procedures, and standards.
Willingness to cross train and learn other areas as needed.
Ability to work a flexible schedule in accordance with the needs of the store.
Must be 18 years of age or older.
Pay Details
$17.00 - 22.70
Pay Rate Type
Hourly
$35k-41k yearly est. 6d ago
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WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service specialist job in Springfield, MA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$23k-39k yearly est. 60d+ ago
Customer Support Specialist
Brilliance Canada
Customer service specialist job in Worcester, MA
We are growing and hiring CustomerService Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customerservice/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customerservice
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customerservice experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree
Things to know:
Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
Open concept work environment
Light to moderate noise activity
Paid training
Worker Type:
Number of Openings:
0
$44k-68k yearly est. 6d ago
Customer Service Delivery Advocate
Carvana Company 4.1
Customer service specialist job in Hartford, CT
Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d CustomerService, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
$32k-36k yearly est. 4d ago
Baggage Service Agent
G2 Secure Staff 4.6
Customer service specialist job in Windsor Locks, CT
Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous customerservice experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift.
4. Must pass a pre-employment drug test.
5. Most complete a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information.
2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements.
4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means.
5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage.
6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information.
7. Assist customers with Skycap requests.
8. Monitor baggage delivery and complete baggage delivery quality checklist.
9. Must be familiar with all FAA/Airline/Company regulations.
10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs.
11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
12. Attend meetings and in-services as required.
13. Utilize appropriate communications channels and maintain records, reports and files as required.
14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
15. Adhere to company policies and procedures and participate in achievement of company objectives.
16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
17. Perform other duties as requested.
$26k-31k yearly est. 4d ago
Customer Service and Logistics Specialist
New England Wire Products 4.1
Customer service specialist job in Leominster, MA
CustomerService Representative (Early-Career / 2+ Years Experience)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service.
We are seeking a CustomerService Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment.
Role Overview
As a CustomerService Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions.
This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment.
Key Responsibilities
Customer & Order Management
Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination
Provide accurate and timely updates on order status, lead times, and product availability
Serve as a primary point of contact for assigned customer accounts
Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach
Customer Communication & Relationship Building
Deliver professional, consistent communication via phone and email
Build familiarity with customer preferences, product usage, and ordering patterns
Proactively follow up to confirm accuracy, satisfaction, and on-time delivery
Escalate complex or time-sensitive issues appropriately while maintaining customer confidence
Cross-Functional Collaboration
Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities
Communicate clearly across departments to support scheduling, prioritization, and problem-solving
Participate in process improvement discussions related to order flow, customer communication, and efficiency
Systems, Documentation & Accuracy
Maintain accurate records in internal systems related to orders, customer communication, and changes
Ensure high attention to detail across pricing, quantities, shipping details, and documentation
Follow established processes while identifying opportunities for improvement
Qualifications
Bachelor's degree required (business, communications, supply chain, or related field preferred)
1-3 years of experience in customerservice, account coordination, order management, or a related role
Experience working in manufacturing, distribution, or B2B environments preferred
Strong written and verbal communication skills with a professional demeanor
Highly organized with the ability to manage multiple priorities and deadlines
Comfortable using Microsoft Office and learning ERP or order management systems
Proactive, dependable, and team-oriented with strong follow-through
Why Join New England Wire Products?
Opportunity to take ownership and grow within a stable, family-owned manufacturing company
Hands-on exposure to sales, operations, and production processes
Collaborative, low-ego team environment with long-term employee tenure
Clear path for increased responsibility and career development
Job Details & Benefits
Job Type: Full-time
Work Location: In person
Benefits Include:
401(k) with company match
Health insurance
Dental insurance
Paid time off
$33k-42k yearly est. 4d ago
Customer Relations Specialist
Cornerstone Bank 3.3
Customer service specialist job in Worcester, MA
Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.
Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customerservice with each encounter.
Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more!
If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!
Position Overview
Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Specialist, you will perform a wide variety of transactions to servicecustomers in conformance with established Bank policies and procedures.
Responsibilities and Accountabilities
Provides efficient, effective and courteous customerservice. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing, etc.
In addition to cash handling responsibilities and teller functions, handles more complex inquiries; opens and closes accounts, performs account maintenance and handles customer inquiries .
Maintains updated knowledge of Bank's products and services and builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals.
Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets.
Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement.
Ensures that transactions are processed and the proper documentation is completed incompliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc.
Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries as needed and directed by the management team of the branch.
Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.
Requirements
Qualifications
Demonstrated customerservice skills
Must be comfortable performing basic math calculations
Attention to detail; ability to multi-task
Strong verbal and written communication skills; possesses professional communication ability including active listening
Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
Excellent organizational skills
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Must be available to work extended and/or weekend hours and attend training as needed
Must be able to use various types of office equipment, including computer terminals
Education/Training/Experience
* High School Diploma or equivalent
* Six months banking or retail cash handling/customerservice experience, preferred
INDEPENDENT ACTION
Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.
Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$39k-50k yearly est. 6d ago
Customer Service Representative
Franklin Professionals 4.5
Customer service specialist job in Gardner, MA
Why Join Us?
If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment.
Position Summary
The CustomerService Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset.
Essential Duties & Responsibilities
Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements
Provide timely, accurate product information and quotations via phone and email
Track order status, proactively communicate updates, and resolve issues to support on-time delivery
Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue
Maintain detailed and accurate customer records, including contacts, routing details, and account notes
Qualify customer RFQs for completeness and accuracy prior to order release
Follow up on lost or dormant business to support customer retention efforts
Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns
Support business development initiatives such as samples, direct mailings, and follow-up outreach
Meet daily productivity and accuracy expectations, including order volume and error reduction
Consistently follow established quality, accuracy, and attendance standards
Perform other duties as assigned
What Success Looks Like in This Role
Consistently high accuracy in complex, high-volume order entry
Confident, friendly, and professional phone presence
Ability to stay focused and precise while managing repetitive tasks
Reliable attendance and steady performance in a fast-paced office environment
Willingness to support teammates and share ownership of customer outcomes
Minimum Experience & Skills
2+ years of customerservice, inside sales, order entry, or administrative experience in a detail-driven role
Proven ability to accurately manage complex data and high-volume transactions
Strong verbal and written communication skills; comfortable with frequent phone interaction
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP systems preferred (manufacturing experience a plus)
Ability to work independently while contributing to a close-knit, collaborative team
Education
Degree not required; relevant experience and demonstrated accuracy are prioritized
Work Environment & Schedule
Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM)
Business-casual office environment
Frequent use of computer systems and phone
Occasional exposure to manufacturing and warehouse environments
May occasionally lift up to 15 pounds
Why This Role May Be a Great Fit
Stable, growing manufacturing company with long-standing customer relationships
Supportive, team-oriented department with hands-on training
Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion
Annual company-wide bonus based on overall performance
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
$35k-43k yearly est. 20d ago
Customer Service Representative
360 Recruiting Group
Customer service specialist job in New Britain, CT
Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate CustomerService Representative to provide assistance to the sales team to ensure customer satisfaction.
Why Work with Us:
Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities)
Highly creative environment with ongoing training and development offered
Medical Insurance
401k Plan Participation
Small company environment so you can have a significant impact and real opportunities for growth
Discounted merchandise and more!
The Position:
The CustomerService Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the CustomerService Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.
About You:
Having prior experience in a detailed-oriented, fast-paced customerservice role, you know how to set priorities, multi-task and work well under pressure
You are highly organized and have an eye for accuracy
Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams
Establishing and maintaining relationships with clients comes naturally to you
You are a self-starter who takes initiative to seek answers under firm deadlines
You are punctual and willing to work so that critical items are completed for the day
Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software
We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/.
360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.
$20-25 hourly 6d ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer service specialist job in Hartford, CT
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$32k-36k yearly est. 3d ago
Starting ASAP! Customer Service Associate
Tower Legal Solutions 3.6
Customer service specialist job in Worcester, MA
Hybrid Opportunity!
Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week.
In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks.
Key Responsibilities:
Respond to customer requests via phone and email.
Handle certificate of insurance and ID card requests within service level expectations.
Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction.
Support additional tasks such as collections, returned mail, and voice email inquiries.
Maintain adherence to structured scheduling and meet productivity and quality goals.
Qualifications:
College degree preferred but not required.
2+ years of customerservice experience; commercial insurance knowledge is a plus.
Strong communication skills and professional telephone etiquette.
Ability to work in a fast-paced, team-oriented environment.
Schedule:
Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks)
Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)
$29k-36k yearly est. 1d ago
Customer Service Administrator
Venteon 3.9
Customer service specialist job in Middletown, CT
CustomerService Administrator - Middletown, CT
Minimum 5 years of experience as a CustomerService Administrator
Venteon is currently seeking a CustomerService Administrator to fill an opening with a manufacturing company located in Middletown, CT
Requirements of the CustomerService Administrator
Minimum of 5 years' experience in customerservice or program coordination within aerospace, defense, or precision manufacturing.
Familiarity with aerospace customer portals (e.g., Pratt & Whitney, Collins, GE, Rolls Royce) strongly preferred.
Experience with ERP systems (Epicor, SAP, Oracle, or equivalent) required,
Proficiency in Microsoft Excel and Word.
Demonstrated success in managing customer relationships and balancing competing priorities. A strong commitment to continuous improvement, quality, and customer satisfaction.
Proven ability to manage multiple priorities in a fast-paced manufacturing environment.
Excellent written and verbal communication skills with both technical and non-technical audiences.
High attention to detail and accuracy in managing documentation, schedules, and customer data.
Self-starter with demonstrated ownership of results and ability to work independently and collaboratively across teams.
Strong organizational, analytical, and problem-solving abilities.
Benefits of the CustomerService Administrator
Competitive salary
Advancement potential
Full time
Paid time off
Medical / Dental / Vision
401k
Responsibilities of the CustomerService Administrator
Effectively manage daily communication between customers and site Operations.
Actively work with the site team to resolve customer issues and improve on-time delivery.
As needed, coordinate and host all customer meetings both virtual and in person. Preparing any presentations needed as required.
Provide accurate and timely customer updates on order status, production progress, and delivery schedules.
Navigate and maintain customer web portals, ensuring that order acknowledgements, shipping notifications, and documentation are accurate and up to date.
Collaborate closely with operations, planning, and quality teams to track progress and resolve issues affecting delivery timelines or order accuracy.
Lead weekly or biweekly status reviews with key customers to communicate program progress, risks, and recovery actions.
Manage customer expectations by proactively identifying potential delays or changes and communicating solutions.
Monitor open order reports, on-time delivery metrics, and backlog trends to drive accountability and service improvement.
Support estimating, quoting, and change management activities in coordination with sales and engineering teams.
Coordinate corrective actions and ensure timely closure of customer complaints or nonconformance reports.
Maintain customer records, correspondence, and contract terms within ERP and CRM systems.
Partner with the leadership team to identify opportunities for process improvement, customer satisfaction, and operational efficiency.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to ******************
$34k-44k yearly est. 1d ago
Customer Service Representative (Insurance)
Talentburst, An Inc. 5000 Company 4.0
Customer service specialist job in Worcester, MA
Role : Service Representative - CL CustomerService Center
Duration : 6 Months+
Mode: Hybrid (3 days per week onsite)
Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment
We are actively hiring multiple Service Representatives to join their Commercial Lines CustomerService Center team on a temp to hire basis, located at their corporate office in Worcester, MA.
We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance)
Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)
Position Overview/Summary:
As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.
Responsibilities/Essential Functions:
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
Provide timely, quality service to Agents, commercial policy holders, and vendors.
May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests .
Completes certificate of insurance and ID card requests within service level expectations.
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.
Key Measures of Success:
Service
Quality
Productivity
Education and Experience:
College degree preferred but not required.
Typically have 2 or more years of related experience in the areas of CustomerService. Preferred working knowledge of Commercial Rating and Agency CustomerService.
Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
Demonstrated professional telephone etiquette.
Demonstrated ability to work well within a team environment .
#TB_EN
$36k-42k yearly est. 3d ago
Sales Associate - Customer Service
Sunoco 4.8
Customer service specialist job in Windsor, CT
HIRING IMMEDIATELY...
Sunoco is hiring a Retail Sales Associate!
In this role, you will provide superior customerservice while selling our products to customers following company standards. This will include merchandise presentation, safety, sanitation, service, and suggestive selling. Additionally, you will assist customers with any questions, ring up sales, and control the fuel pumps to ensure prompt and friendly service.
Some additional responsibilities will include:
Properly maintaining a cash drawer and being accountable for all cash, coupons, checks, and receipts in the drawer
Receiving and checking in delivered merchandise and placing inappropriate storage area
Filling displays and stocking shelves as needed
Filling outside towel holders, and replenishing or refreshing window washer fluid
Servicing, cleaning, and supplying public restrooms; refilling towel dispensers & soap dispensers
Cleaning windows, glass partitions, and mirrors with cleaning agents.
Other duties as assigned
Opal Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Weve been serving our customers for more than 125 years, delivering on our promise of quality and excellence in everything we do. And through our involvement with organizations like Philabundance and the American Red Cross, we are proud to give back to the communities we serve.
Headquartered in Philadelphia, Pennsylvania, Sunoco is part of the Energy Transfer Partners, L.P. family of companies. Energy Transfer Partners is a New York Stock Exchange traded partnership owning and operating a diversified portfolio of energy assets.
Sunoco's Retail business markets its brand of gasoline through approximately 4,900 retail outlets in 26 states mainly east of the Mississippi, from Maine to Florida and west to Wisconsin and Louisiana. Sunoco also has more than 650 APlus branded convenience stores which are company-operated and operated by third-party dealers.
$27k-35k yearly est. 16h ago
Boat and ATV Service Specialist
Bass Pro Shops 4.3
Customer service specialist job in East Hartford, CT
The ServiceSpecialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for t Boat, Specialist, Service Manager, Service, Operations, Retail, Delivery
$31k-37k yearly est. 6d ago
Client Success Specialist
Checkwriters
Customer service specialist job in Northampton, MA
We're looking for a dynamic, customer-focused professional to help onboard and support clients using our Payroll, HR, and Attendance platform! This hybrid-eligible role offers competitive pay and benefits, generous PTO, a modern and comfortable workspace, and plenty of team events.
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software - we don't just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they've had with a payroll and HR provider.
Who we're looking for:
A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
What you'll do:
Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed
What you bring:
Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
Knowledge of HRIS, Payroll, or Attendance systems
Strong presentation skills and comfort learning software
Ability to understand client needs and keep projects moving
Flexibility, organization, and attention to detail
Proficiency with Microsoft Office
A team-first mindset, strong work ethic, and positive attitude
Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!
$44k-75k yearly est. 60d+ ago
Client Specialist Northampton MA
Knitwell Group
Customer service specialist job in Northampton, MA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00335 Northampton, MA-Northampton,MA 01060Position Type:Regular/Part time
Pay Range:
$15.50 - $19.40 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$15.5-19.4 hourly Auto-Apply 1d ago
Customer Relations Specialist
Cornerstone Bank 3.3
Customer service specialist job in Worcester, MA
Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.
Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customerservice with each encounter.
Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more!
If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!
Position Overview
Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Specialist, you will perform a wide variety of transactions to servicecustomers in conformance with established Bank policies and procedures.
Responsibilities and Accountabilities
Provides efficient, effective and courteous customerservice. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing, etc.
In addition to cash handling responsibilities and teller functions, handles more complex inquiries; opens and closes accounts, performs account maintenance and handles customer inquiries .
Maintains updated knowledge of Bank's products and services and builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals.
Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets.
Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement.
Ensures that transactions are processed and the proper documentation is completed incompliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc.
Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries as needed and directed by the management team of the branch.
Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.
Requirements
Qualifications
Demonstrated customerservice skills
Must be comfortable performing basic math calculations
Attention to detail; ability to multi-task
Strong verbal and written communication skills; possesses professional communication ability including active listening
Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
Excellent organizational skills
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Must be available to work extended and/or weekend hours and attend training as needed
Must be able to use various types of office equipment, including computer terminals
Education/Training/Experience
High School Diploma or equivalent
Six months banking or retail cash handling/customerservice experience, preferred
INDEPENDENT ACTION
Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.
Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Salary Description
$21.50
$39k-50k yearly est. 6d ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer service specialist job in Hartford, CT
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Representative, Service, Manufacturing, Retail
$32k-36k yearly est. 4d ago
Client Specialist Key
Knitwell Group
Customer service specialist job in Canton, CT
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00007 Canton CT-Canton,CT 06019Position Type:Regular/Part time
Pay Range:
$17.35 - $21.70 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
How much does a customer service specialist earn in Chicopee, MA?
The average customer service specialist in Chicopee, MA earns between $30,000 and $50,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Chicopee, MA
$39,000
What are the biggest employers of Customer Service Specialists in Chicopee, MA?
The biggest employers of Customer Service Specialists in Chicopee, MA are: