Customer Service Supervisor
Customer service specialist job in Columbia, SC
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
Responsible for setting priorities and coordinating activities that align with set objectives and goals.
The SIS is responsible for daily supervision of agents, QA on all access channels, and performance feedback and coaching.
Responsibilities:
Monitor agent interactions and provide performance feedback and coaching.
Work with Quality Coordinator on quality assurance plans, outcomes, performance results, and coaching.
Performing QA on all access channels (interpreting quality standards, calibrating with other Supervisors and the Government).
Track, analyze, and report performance results to agents and CC management.
Provide real time support in the CC, assisting agents with questions, problems, resource retrieval, and escalated inquiries.
Train agents on CC operations or other areas as directed by the CCM.
Minimum Qualifications:
Candidates must have an Associates degree or additional experience in lieu of degree
Two or more years experience serving as an agent at the respective skill level, or one or more years of experience supervising agents at the respective skill level.
Excellent oral, written and interpersonal communications skills.
Strong organizational skills.
Experience in quality monitoring, evaluation, and performance management and coaching.
Experience in monitoring contact center activities (volume, staffing, CSAT data, and KPIs).
Must be positive and self-motivated with the ability to change priorities on demand.
SHIFT HOURS: 8-4:30
Customer Service Representative
Customer service specialist job in Sumter, SC
SafeRack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.
The positions are located in our Sumter, SC location.
Description:
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities:
Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems
Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
Receive/send all customer drawings, maintain due dates current in system
High level product and process knowledge to answer internal/external customer queries
Other responsibilities as assigned or required.
Skills and Requirments:
A results-oriented individual who thrives working in a fast-paced environment
3+ years of Customer Service experience working in a Manufacturing environment
Experience with Microsoft Office - Outlook, Word, Excel
A results-oriented individual who thrives working in a fast-paced environment
Works well in a team environment to honor SafeRack's Customer 1st Philosophy
Strong written and verbal communication skills
Ability to problem-solve while following process guidelines
Benefits include:
Health, Dental and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Accident Insurance Plan
Critical Illness Insurance
Short-Term & Long-Term Disability
Life Insurance
Employee Assistance Program (EAP)
LegalShield Plan
IDShield Plan
Pet Insurance
401(k) Plan with company match
Tuition Reimbursement
Paid Time Off
Weekly pay
Equal Opportunity Employer Veterans/Disabled
Customer Enrollment Associate - Flexible Hours
Customer service specialist job in Cayce, SC
Benefits Representative/Management
Are you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortune 500 company? The Sperry Agency is seeking an ambitious applicant that wishes to combine a strong work ethic, integrity and dedication to servicing their communities into a rewarding career. As we continue to grow into new markets and territory expansion we are looking for candidates seeking growth both professionally and financially. We are a leader in the life and supplemental health insurance industry, and we have been servicing working-class American families since 1900.
Compensation and Benefits:
Competitive income and with weekly bonuses
Ongoing training and leadership development
Company paid trips (international and domestic)
Room for continued advancement
Flexible schedule available
Key Responsibilities:
Service existing client base.
Supervision of team activity and results
Train and develop incoming team members on existing systems.
Daily focus on client management/growth, training, and leadership development
Required Skills / Desired Qualifications:
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and delegate them when appropriate.
Ability to work independently and within a team aspect
Passion for helping people and developing relationships.
Self-motivated and goal-oriented mindset.
The desire to be active in the community.
Must have a clean background and have reliable transportation.
Customer Service Rep - Banking - Starting at $17/hr.
Customer service specialist job in Sumter, SC
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Location: Must reside in Sumter, SC, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Customer Experience Consultant - 100% Commission (TSG-20251204-067)
Customer service specialist job in Columbia, SC
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Fast Paced & Fun Customer Service
Customer service specialist job in Columbia, SC
Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Paid time off
Signing bonus
Training & development
Vision insurance
Automotive Customer Service Teammate: Get PAID to have fun helping customers as we fix their cars!
-Weekly Pay With Incentives
-Always Closed on Sunday
-Family Owned and Operated...33 locations now!
Watch this video about us:
***************************
Apply Now...no need for a perfect looking resume...we just need a friendly person that likes to help others!
Compensación: $15.00 - $20.00 per hour
How Are We Different From the Competition?
We want to be your first choice when it comes to auto care. Let's talk about the SpeeDee Service Difference:
Local Ownership
Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
Quality Service
SpeeDee was built on a solid commitment to customer service.
Training and Certification
SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repair services.
Multi-Point Courtesy Check and Service Review
Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
Free Top-Off Service
To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
Maintenance Records
If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
Affordable Rates
Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
You Decide
It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary!
Please first watch this video about our company
Auto-ApplyCustomer Relations Specialist
Customer service specialist job in Columbia, SC
Job Description
Customer Relations Specialist - Columbia
Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service - all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.
What You'll Do:
Engage customers in the service drive and identify windshield replacement needs.
Educate and guide customers through their options and next steps.
Build strong relationships with service advisors, managers, and technicians.
Encourage dealership referrals and hit daily/weekly sales goals.
Schedule and coordinate on-site glass services.
Keep accurate records of leads, interactions, and completed jobs.
Represent the company with a professional, positive attitude.
What Makes You a Great Fit:
Experience in customer service or sales is a plus, but not required.
Strong communication and people skills.
A self-motivated, proactive approach - you enjoy taking the lead.
Team-oriented mindset with a friendly, professional appearance.
Valid driver's license and reliable transportation.
What We Offer:
A fun, energetic, team-first culture
Ability to earn $1000 - $2500 per week
You are
paid on a weekly basis
Promotion from within and clear growth paths
Ongoing training and development
Team events, company outings, and a culture that celebrates wins
Fruit Expert Customer service
Customer service specialist job in Sumter, SC
Looking for a motivated individual with customer service skills. Food knowledge preferable. Must be able to multi task, answer phones, handle taking orders and food prep. Part time to full time hours available and extended hours during the holidays. Apply in person at Edible 105 E Wesmark Blvd Sumter sc 29150 10-2 m-f ask for jessica
View all jobs at this company
Customer Support Representative
Customer service specialist job in Columbia, SC
MAC Medical is known for having a team culture that works together and inspires us to be better! We are a family owned and operated business founded in 1998 which builds American made medical equipment. In 2020, our growing business started Cooperworks Industries, a plastic laminate cabinet company. Join our team and grow with us! Customer Support Representative As a Customer Support Representative, you will engage with our customers, professionally address inquiries, accurately process orders, and proactively resolve issues.
Duties/Responsibilities:
Interact with customers via telephone, email, or online chat, to provide support and information on an assigned product or service.
Ensure that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
High school diploma or equivalent.
Customer service experience required.
Some experience with the product or service to which the specialist will be assigned preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits:
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
Paid time off
Paid holidays
Employee assistance program
401(k)
401(k) matching
Starting Salary: $21 - $24/hour or higher depending on experience. Equal Opportunity Employer
Juris Customer Success Consultant
Customer service specialist job in Columbia, SC
Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500.
If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.
U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Customer Support (Healthcare)
Customer service specialist job in Columbia, SC
Job Description
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we're more than a service provider-we're your trusted partner in innovation.
Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you've worked in customer service, a call center, retail, banking, or administrative roles-this could be the perfect next step in your career.
We're looking for Customer Support Specialists who are great with people, detail-oriented, and comfortable learning new tools.
What You'll Be Doing
Provide friendly, helpful phone and email support to customers using our system
Track and manage customer service requests using our internal tools
Help users enroll in our services through an app and guide them through simple steps
Support the setup of basic electronic transactions (we'll train you)
Assist with documentation and audits
Collaborate with team members and contribute to smooth daily operations
What You'll Need
A high school diploma or equivalent
At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.)
Strong communication skills-both spoken and written
A professional and friendly demeanor
Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer)
Nice-to-Haves (Not Required)
Associates Degree
Familiarity with Electronic Data Interchange, Medicare or the Healthcare field
Schedule
Monday to Friday, standard 8-hour shifts, M-F
2 - 3 times a month you would be required to work 10:30am - 7:00pm
Typical office environment, hybrid schedule
If you're looking for a meaningful role with a company that values your contribution, apply now to join our team. We look forward to connecting with you.
Benefits:
401(k) & matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Flexible Paid Time Off
Paid Holidays
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and discuss salary requirements. Management will be conducting interviews with the most qualified candidates. We perform a background and drug test prior to the start of every new hires' employment. In addition, some positions may also require fingerprinting.
Broadway Ventures is an equal-opportunity employer and a VEVRAA Federal Contractor committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on military status, race, religion, color, national origin, gender, age, marital status, veteran status, disability, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Customer Service Advisor
Customer service specialist job in Columbia, SC
Customer Service Advisors are responsible for delivering the customer service experience to maintain and increase market share. Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures.
Jiffy Lube is in the customer service industry and having a 'positive attitude' at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A 'positive attitude' represents the people skills required at Jiffy Lube. Individuals with 'positive attitudes' are:
Friendly Courteous Enthusiastic Positive Helpful Concerned Sincere
ESSENTIAL FUNCTIONS: The position of Customer Service Advisor is an essential part of the Jiffy Lube Team. You will be required to do the following: Participate in an intense training program to understand the importance of the customer experience and the customer cycle. You will also be trained in all Jiffy Lube services and products and to follow all safety procedures as outlined in the training. This training will be provided after you if you are hired. You will need to demonstrate excellent communication skills and basic computer skills.
Additionally, you will greet customers (when not occupied with a customer) within 10 seconds of drive up on lot, make the appropriate decision to escort customer straight to podium or to lounge, master the Jiffy Lube computer system (Navigate through screens effectively, Proper customer positioning, Demonstrates superior customer service skills, etc.), escort customers to lounge per standards, perform proper ring-out procedures, make appropriate decisions to assist vehicle team utilizing Jiffy Lube standards or move onto another customer, clean/maintain cleanliness in the service center as per standards, wear required personal protective equipment (PPE) setting an example for others to follow, support professional image and trust by showing respect for customer's vehicle (e.g., always uses seat covers, floor mats, wheel covers), complete required Computer Based Training (CBT) for the CSA position per policy in designated time frames.
MARGINAL FUNCTIONS: Answers telephones, ring out customers.
This position description in no way states or implies that these are the only duties/functions to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.
Representative II / Customer Service
Customer service specialist job in Sumter, SC
Our Representative II / Customer Service Position supports our Dispatch and Sales Operation by providing customer service, answering phones and e-mails, supporting dispatch operation and sales team, and supporting scale house with weighing trucks and printing tickets. This is a well-rounded and unique role between the field and office environment.
Benefits
Benefits & Perks
* Recession Resistant Industry
* Consistent work, with a work/life balance
* Overtime Opportunities
* Paid Holidays
* Paid Time Off
* 401(k) Plan w/ employer match contribution
* Medical / Dental / Vision plan offered
* Life Insurance - Company Paid
* Short-term / Long-term Disability Insurance - Company Paid
How to Get Started
STEP ONE: Complete our online application (linked here)
STEP TWO: Be prepared to speak with one of our Recruiters, as they'll be reaching out to you soon.
STEP THREE: Keep an eye on your texts and emails, we'll use this to send you additional details, questions, and information pertaining to our hiring interview and selection process.
Get Hired
What to Expect During our Hiring Process
* Background Check
* Motor Vehicle Record Check
* 5-Panel Drug Screen
* Fit for Duty Baseline Physical (if applicable)
* Paid Orientation
* A great team to support you throughout your career with Summit Materials companies!
Roles & Responsibilities
The duties and responsibilities include, but are not limited to the following:
* Convey excellent communication and customer service skills
* Answering Phones and E-mails
* Assist with creating a Dispatch Schedule to cover daily orders
* Assist with Sales Order requests from customers
* Work with Sales Team to complete Sales Quotes
* Assist with Ticket Report process by entering, editing, and reviewing tickets
* Assist with Driver Payroll by pulling, reviewing, and entering data for approval
* Assist Scale Operation with weighing trucks and printing tickets
* Investigate and correct errors made in day-to-day transactions
* Ability to adhere to company policies regarding daily cash handling procedures
* Keep all office paperwork organized and orderly, including all dispatch orders, sales orders, and scale tickets
* Maintain administrative procedures and internal controls in accordance with company policies and procedures
* Other duties and responsibilities as needed
Req #: 2260
Customer Loyalty Representative - On-site
Customer service specialist job in Blythewood, SC
Job Description
Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance
Now hiring in Columbia, Cayce, Irmo, and Blythewood areas!
Clark's Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Loyalty Team Member to join our growing team.
Job Summary:
As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Clark's Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!
What you bring to the table:
A knack for outside-the-box thinking and a love of problem-solving & creativity
First in line to handle a customer's call. Answering questions, schedule services, address concerns
Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Delivery of a great customer experience every time
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
Assist your teammates and managers whenever needed
Job Responsibilities:
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among other teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills
Education and Experience:
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company-paid life insurance policy
Paid time off including eight paid holidays
A peer-to-peer employee recognition program
Job Posted by ApplicantPro
BDC Service Specialist
Customer service specialist job in Irmo, SC
Jim Hudson Toyota is hiring for Business Development Service Specialists. We are looking for motivated and goal-driven candidates who will make an immediate impact and help us to continue to grow. We strive to be the best and are looking for someone with the same mind-set. We value our employees and invest in their success.
Jim Hudson Automotive Group has been family owned and operated, and serving Columbia, since 1980. Mr. Hudson's top priority is, and will always be, customer satisfaction!! Customer satisfaction is the "goal" of every department at the dealership. If you feel you can add value to our dealership and have great customer service skills, apply today! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community.
We offer:
Pay based on experience, plus bonuses!
Training
Flexible schedule: 7AM-6PM, Mon-Fri; 7AM-4PM, Sat
Medical, Dental and Vision Insurance
$25K employer paid life insurance
Disability Insurance
401(k) retirement plan with employer match
Employee Assistance Program
Employee Assistance Fund
Flexible Scheduling
Corporate Chaplain
Paid Vacation and Personal Leave
Paid Holidays
Career advancement opportunities
A positive and professional work environment
Responsibilities - BDC Service Specialist:
Respond to Internet and telephone customers' inquiries and ensure that the dealership actualizes its maximum profit potential on BDC / Internet sales
Field incoming phone calls generated from internet and traditional advertising
Secure and set sales appointments
Execute pro-active marketing campaigns from the company database
Direct customers to product information resources, including those available on the Internet
Will be on the phone and computer all day
Will be responsible for all inbound phone calls and high volume of e-mail correspondence, checking e-mail frequently and responding to inquiries immediately
Requirements
Qualifications/Requirements - BDC Service Specialist:
Automotive experience preferred, but we will train
Experience in call centers or customer service is a huge plus!
Must be self-motivated and energetic
Excellent communication skills
Valid in-state driver's license and acceptable driving record
Resume must be uploaded for immediate consideration
Must be authorized to work in the U.S. without sponsorship and be a current resident
Must pass pre-employment testing to include background checks, MVR, and drug screen
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Winner's Circle - Customer Service
Customer service specialist job in Columbia, SC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.00 per hour
Salary Range:
7.25
-
12
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service-Respiratory and Sleep
Customer service specialist job in Lexington, SC
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Let's start with what's important to you. The Benefits.....
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Position:
Customer Service-Respiratory and Sleep
General Description:
As a Customer Service Rep in our Sleep & Respiratory division you who will verify patients' insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. As a Customer Service Rep, you must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service.
Job Responsibilities and duties include:
Patient Intake
Insurance Verification
Educating patients about CPAP/BIPAPS
Communicating with patients and doctors' offices
Cleaning and testing equipment
Work under the Respiratory Therapist to assist with CPAP setups
Other duties as assigned
Requirements
Job Requirements
Excellent organizational and time management skills
Extreme attention to detail is required
Must possess exceptional communication and customer service skills
Strong Computer skills
Team player who is able to multitask
Professional appearance and positive attitude are essential!
Able to pass a background check
Work Experience: A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Healthcare: 2 years
Respiratory/sleep background a plus, but not required.
Sales Support Specialist
Customer service specialist job in Columbia, SC
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The Sales Support Specialist will provide customer service to new and existing customers. Growth opportunities in Account Management & Sales. Under general supervision, provides customer service to new and existing customers via the phone, email or in person.
*This position can work out of the Columbia, SC branch or the Charlotte, NC branch.
Essential Functions:
Maintains required order documentation
Enters account order information into system
Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
Takes order requests from customers via phone, email or in person; ensures product availability and enters order information.
Answers customer inquiries.
Regularly determines product availability and modifies customer orders as needed
Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders
Maintains product knowledge and stays current on vendor promo pricing
Assists sales team with quote creation when needed
Manages weekly operations calls and meeting spreadsheets
Works with customers and AR on a daily/weekly basis when processing deposits and additional customer payments
Knowledge, Skills and Abilities:
Ability to learn JF Petroleum Group products, services, systems and procedures
Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
Skills in negotiating with others
Ability to work well with customers, supervisors, and other employees by phone, email, or in person
Ability to handle multiple projects, assignments and accounts
Ability to communicate effectively in writing
Mechanically inclined. Strong desire to develop product knowledge
Requirements
Highschool Diploma or GED required; Bachelor's Degree preferred
Excellent customer service skills
Basic math skills
Basic computer skills-proficient in Microsoft Word & Excel.
High attention to detail and solid organizational skills
Must possess and maintain valid driver's license
Fantastic opportunity for advancement into sales and account management
Compensation is competitive and commensurate with knowledge and experience.
Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.
JF Petroleum offers:
Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status
Representative, Enrollment I
Customer service specialist job in Columbia, SC
Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates. Description
Logistics: This is a full-time (40-hours/week) position, Monday-Friday in office environment. Employees will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is located at 17 Technology Circle, Columbia, SC 29229
What You Will Do:
Receives and logs subscriber and member enrollment applications to the system.
Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files.
Works edit/error reports generated from membership transactions.
Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
May prepare and issue contracts, benefit books, and standard/custom ID cards.
Responds to and resolves customer inquiries.
Contacts plan administrators and internal and external customers to resolve issues/problems.
Participates in special projects assigned related to enrollment, billing and reconciliations.
To Qualify for This Position, You'll Need:
Required Education: High School Diploma or equivalent.
Required Skills and Abilities: Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
Required Software and Other Tools: Microsoft Office.
We Prefer That You Have:
Preferred Specialized Training: Data entry, office technology or secretarial science.
Preferred Work Experience: One (1) year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
Preferred Skills and Abilities: Working knowledge of database software. Computer systems support knowledge. Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.
Preferred Software and Other Tools: Working knowledge of Microsoft access.
Work Environment: Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace. We strive to be an employer across all spectrums where employees can develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Some states have required notifications. Here's more information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
Auto-ApplyEntry Level - Customer Success Rep
Customer service specialist job in Gaston, SC
Benefits Representative/Management
Are you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortune 500 company? The Sperry Agency is seeking an ambitious applicant that wishes to combine a strong work ethic, integrity and dedication to servicing their communities into a rewarding career. As we continue to grow into new markets and territory expansion we are looking for candidates seeking growth both professionally and financially. We are a leader in the life and supplemental health insurance industry, and we have been servicing working-class American families since 1900.
Compensation and Benefits:
Competitive income and with weekly bonuses
Ongoing training and leadership development
Company paid trips (international and domestic)
Room for continued advancement
Flexible schedule available
Key Responsibilities:
Service existing client base.
Supervision of team activity and results
Train and develop incoming team members on existing systems.
Daily focus on client management/growth, training, and leadership development
Required Skills / Desired Qualifications:
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and delegate them when appropriate.
Ability to work independently and within a team aspect
Passion for helping people and developing relationships.
Self-motivated and goal-oriented mindset.
The desire to be active in the community.
Must have a clean background and have reliable transportation.