Customer service specialist job in Newport Beach, CA
A fast-growing proptech company located in Newport Beach is seeking a Head of Customer Success. This role involves driving customer activation, adoption, retention, and expansion across SMB and mid-market accounts. Ideal candidates will have 3-6 years of experience in SaaS Customer Success with a strong track record in process-building and data analysis. Competitive compensation includes a base salary and bonus structure, alongside opportunities for professional development. Hybrid work options are available within the LA/OC/SD area.
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$112k-169k yearly est. 3d ago
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Customer Service Specialist
Zenith Search Partners
Customer service specialist job in Fullerton, CA
Quick overview of this role
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We're looking for an experienced Industrial CustomerServiceSpecialist to support a growing specialty distribution business in the Fullerton area. This is a fully onsite, hands-on, judgment-driven role supporting experienced sales professionals in a fast-moving industrial distribution environment - in an office where accountability, collaboration, and a little background music are part of the daily rhythm.
If you've supported sales teams in an industrial or distribution setting and enjoy being the person who keeps orders, logistics, and communication running smoothly, keep reading! This role will feel familiar - and rewarding.
What you'll be responsible for
Owning the full lifecycle of customer orders, from entry through fulfillment and delivery
Supporting assigned sales reps while maintaining clear boundaries, accuracy, and priorities
Coordinating with warehouses, carriers, and logistics partners on domestic LTL shipments
Managing documentation tied to orders (SDS, CofA, lot tracking, product details)
Using ERP systems to track orders, inventory, and customer activity
Communicating clearly and professionally with customers, suppliers, and internal teams
Identifying issues early and driving resolution with urgency and accountability
Maintaining accuracy in a fast-paced, multi-SKU industrial distribution environment
What we're looking for
Must-haves:
Experience in industrial customerservice or order management
Background in industrial or specialty distribution (chemicals a strong plus, but not required)
Comfort managing logistics and domestic freight via brokers and carriers
Strong organizational skills, attention to detail, and follow-through
Confidence to professionally push back on sales when needed to protect operations and customers
Ability to work on-site in the Fullerton, CA area
Nice-to-haves:
Experience in chemical distribution
ERP exposure (Datacor / Chempax or similar systems)
Familiarity with SDS, CAS numbers, and regulated products
Google Workspace experience (Sheets, Docs, Gmail)
Why this role is different
This is a judgment role, not a script-driven CSR position
You'll be trusted to manage priorities, not just process transactions
The team values accountability, teamwork, and clear communication
Office culture is collaborative, professional - and energetic
Compensation & details
Competitive hourly compensation aligned with experience
Full-time, on-site role
Strong benefits and long-term stability with a well-established firm
$33k-43k yearly est. 2d ago
Customer Support Representative
PADI 4.6
Customer service specialist job in Rancho Santa Margarita, CA
The Technical Customer Support Representative II provides intermediate-level technical support and customer assistance via phone, email, and chat. This role supports customers with product installation, configuration, troubleshooting, maintenance, and general product usage while delivering a high-quality customer experience.
The incumbent applies strong product knowledge, sound judgment, and problem-solving skills to resolve issues efficiently, escalate complex cases as needed, and support continuous product improvement. This position works under moderate supervision and has attained full proficiency within a defined area of responsibility.
This role supports the organization's core objectives, including safe and responsible diver acquisition and retention, member growth, financial sustainability, and global alignment.
WHAT YOU WILL DO
(Other duties may be assigned)
Technical Support & Troubleshooting
Diagnose and identify root causes of customer-reported issues using internal systems, customer data, and collaboration with cross-functional teams.
Provide real-time troubleshooting support during customer interactions and submit service requests to Product & Technology teams when escalation is required.
Coordinate follow-up with customers when issues cannot be immediately resolved, setting clear expectations and timelines.
Educate customers on alternative solutions or workarounds while issues are under review.
Partner with Product teams to provide user SQA testing feedback in support of product and project development.
Customer Experience & Communication
Deliver a high-quality customer experience by actively listening, asking clarifying questions, and accurately assessing customer needs.
Build customer loyalty through timely and effective follow-up on service requests and issue resolution.
Monitor and communicate service request status using tools such as Zendesk and Salesforce.
Serve as an advocate for members and customers by escalating trends or recurring issues to senior team members or relevant departments as appropriate.
Respond to member and consumer inquiries related to eLearning, eCards, online accounts, application status, and related services.
Documentation & Workflow Management
Accurately document customer interactions, including inquiries, actions taken, and outcomes, in designated systems.
Manage assigned workflows, service queues, and membership or student accounts to meet established service levels.
Review, coordinate, and process service requests across all membership levels in a timely manner.
Provide daily reports on assigned processes and performance metrics, as directed.
Team & Department Support
Support departmental workload fluctuations, including ticket management, processing, filing, image verification, callouts, and email support.
Participate in training and continuous learning to maintain proficiency in tools, systems, and products.
Maintain strict confidentiality regarding sensitive customer and employee information.
Adhere to all company policies and procedures, including those outlined in the PADI Employee Handbook.
WHAT YOU WILL NEED TO BE SUCCESSFUL
Education and Experience
High school diploma or General Education Degree (GED) required.
Minimum 1 year of customerservice and technical support experience, or an equivalent combination of education and experience.
Technical Knowledge & Skills
Demonstrated analytical skills to diagnose technical issues and determine appropriate resolutions.
Ability to clearly document technical issues, findings, and resolutions.
Proficiency in troubleshooting digital products, applications, and systems.
Working knowledge of Microsoft Office applications.
Experience using Zendesk and Salesforce preferred.
Language & Communication Skills
Ability to read, analyze, and interpret business documentation, technical procedures, and regulations.
Ability to draft reports, business correspondence, and procedural documentation.
Ability to communicate effectively with customers, managers, and cross-functional partners.
Fluency in a second language is a plus.
Reasoning Ability
Ability to apply common-sense understanding to carry out detailed instructions in written, oral, or diagram form.
Ability to solve practical problems and adapt to situations with limited standardization.
Ability to interpret and follow instructions in multiple formats.
Behavior Competencies
Demonstrates professionalism, accountability, and collaboration in support of team objectives.
Follows established procedures and accepts constructive feedback.
Interacts respectfully and effectively with coworkers and customers.
Contributes to a positive, inclusive, and productive team environment.
Other Skills and Abilities
Strong written and verbal communication skills.
Excellent organizational and time-management skills with the ability to prioritize tasks.
Detail-oriented with a high level of accuracy.
Professional phone presence and customer-focused demeanor.
Ability to multitask, adapt to change, and work effectively under pressure.
Strong interpersonal, negotiation, and conflict-resolution skills.
Demonstrated commitment to customer satisfaction and service excellence.
Typing proficiency of approximately 75 words per minute.
Cultural awareness and sensitivity when interacting with a diverse global customer base.
WHO WE ARE
Founded in 1966, PADI has spent nearly six decades shaping the future of scuba diving, consistently raising the bar for the industry we love. We know who we are as a company, yet we continually evolve, keeping our mission fresh, modern, and relevant. One thing that never changes is our commitment to being “The Way the World Learns to Dive.”
With over 30 million divers certified worldwide, more than any other scuba diving agency, we are proud to live our purpose every day: Seek Adventure, Save the Ocean.
We foster a work environment that values individual contributions while thriving on collaboration to achieve shared business objectives. Our leadership team supports a healthy work-life balance through flexible hours and comprehensive benefits.
If this role excites you and you meet the requirements above, we would love to get to know you! Learn more about us at *********************
Please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's Privacy Notice please go to *********************ccpa-notice
$37k-49k yearly est. 1d ago
Nutrition Services Professional - POOL
Chino Valley Unified School District 4.0
Customer service specialist job in Chino, CA
Nutrition Services Professional - POOL at Chino Valley Unified School District Share on X - Application Deadline Until Filled Date Posted 10/23/2025 Contact Nereyda Raygoza ************** 1129 Number of Openings Not Specified Salary Pay Range $20.82 Professional, Nutrition, Application, Coordinator, Service, Business Services, Education
$20.8 hourly 3d ago
Client Services Representative
Venbrook 3.3
Customer service specialist job in Irvine, CA
JOB TITLE: Client Services Representative (CSR) - Employee Benefits
DEPARTMENT: Employee Benefits
CLASSIFICATION: Non-Exempt
LANGUAGE REQUIREMENT: Bilingual English and Spanish
COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience
COMPANY OVERVIEW:
Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines.
Our teams support clients through direct service, accountability, and clear communication.
Our culture emphasizes ownership, collaboration, and trust.
We offer a comprehensive benefits package:
401k with employer match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid holidays
Paid sick leave
Professional development opportunities
Flexible work arrangements
JOB SUMMARY:
The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries.
You operate in a high-volume, member-facing environment.
You resolve routine issues and escalate complex matters following defined guidelines.
Your work supports a consistent member experience and reduces service interruptions for Account Management teams.
DUTIES/RESPONSIBILITIES:
Employee and Member Support
Serve as the primary contact for benefit inquiries via phone and email
Explain coverage, eligibility, and benefit usage in clear terms
Guide members through carrier portals, mobile applications, and ID card access
Support employees during open enrollment
Provide bilingual support in English and Spanish
Routine Benefits and Claims Support
Process ID card requests and replacements
Confirm provider network participation
Respond to basic claim status inquiries
Verify eligibility and enrollment changes
Add or remove dependents
Provide prescription refill guidance
Address standard open enrollment questions
Issue Identification and Escalation
Identify issues requiring escalation
Route cases to Account Management per internal guidelines
Ensure complete documentation prior to escalation
Maintain ownership until successful handoff is confirmed
Documentation and Collaboration
Document all interactions and outcomes in the CRM system
Track open items through resolution
Partner with Account Managers and Advocacy teams
Identify recurring issues and share trends with leadership
EDUCATION & EXPERIENCE:
Required Skills & Qualifications
· One to three years of experience in employee benefits, insurance
· Bilingual English and Spanish
· Clear written and verbal communication skills
· Ability to manage high call and email volume
· Strong organization and follow-through
· Professional and composed in time-sensitive situations
Preferred Qualifications
· Experience in an employee benefits brokerage or consulting environment
· Knowledge of health and welfare benefit plans
· Experience with CRM or benefits administration platforms
· Working knowledge of Outlook, Word, and Excel
Measures of Success
Timely resolution of routine member issues
Clear and complete escalation documentation
Positive member experience feedback
Reduced disruption to Account Management workflows
$28.9-33.7 hourly 1d ago
Customer Success Associate
Social Native 3.6
Customer service specialist job in Los Angeles, CA
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.
We are seeking a Customer Success Associate to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.
Key Responsibilities:
Client Strategy & Success
Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals.
Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
Account & Revenue Management
Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
Cross-Functional Collaboration
Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
Partner with creators to ensure content meets brand expectations and delivers measurable impact.
Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.
Qualifications:
1+ years of experience in account management, customer success or customerservice, working directly with clients.
Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
Analytical mindset, with the ability to interpret data and provide actionable insights.
Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.
Social Native Perks:
One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
Attractive health, dental and vision insurance coverage
Competitive compensation structure
401(k) retirement plan
Unlimited vacation policy
$37k-56k yearly est. 1d ago
Route Service Representative (Class A) - RMC Long Beach
American Textile Maintenance Co 3.5
Customer service specialist job in Long Beach, CA
Compensation: $25 and up About us: We are professional, agile, innovative and our goal is to put our independent, family-owned reputation on the line every day. For 80 years we have served the hospitality and restaurant industries in Southern California. We have earned our reputation for having simply the most professional customerservice in textile rentals. Whether it's table linens, uniforms, towels, sheets, or mats, Republic Master Chefs will deliver what you need, when you need it. We understand how busy you are, and that you don't want to worry about your uniform and linen service. We are proud of our role as the best textile service in the southland. And our customers appreciate our high standards of personal, professional service. OUR MISSION STATEMENT To safely and sustainably provide our customers industry leading services through a combination of extraordinary customerservice and high-quality, innovative products. Republic Master Chefs has been proudly serving Restaurant Linen & Uniform needs in the Los Angeles Greater Area since 1932.
Our work environment includes:
Growth opportunities
On-the-job training
Safe work environment
Job Description:
The Route Sales position is primarily responsible for customerservice as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customerservice is provided and participate in the overall development of the CustomerService Team. Works directly with the supervision of the Service Team Leaders and the CustomerService Manager.
Requirements:
• Understand the products, processes, and capabilities of ATM.
• Continuous training programs for all service team members in the following areas:
• Communicate efficiently with all pertinent departments.
• Be a good listener to the customer and work team.
• Flexible to the ever-changing market climate
• Understand new products, pricing strategies, and other processes when appropriate.
• Maintains and reviews service effectiveness records.
• Assures that good housekeeping practices are maintained in service office area and vehicles.
• Works with other Team Members to solve mutual problems.
• Keep updated Route Notes (Route Notes should be updated every couple of months)
• Renew all accounts where agreements are expired (If applicable).
• Look for opportunities to grow routes (internally & externally).
• Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
• Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route.
• Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.
• Maintain good housekeeping practices in company vehicles and work area.
• Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.
• Work well with others and have a Teamwork approach.
• Maintain a good standing driving record.
• Maintain a learning desire on a daily basis.
• Must be able to problem solve while at accounts.
Education:
• High school diploma or equivalent (Preferred)
Job Type:
Full-time
Salary:
Starting at $25.00 an hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid training
Referral program
Retirement plan
Vision insurance
Schedule:
10 Hour Shift / 8 Hour Shift
Day shift
Evening shift
Weekends
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Long Beach 90804 : Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales: 1 year (Preferred)
Customerservice: 1 year (Preferred)
License/Certification:
Class A License
Work Location:
In person
American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$25 hourly 5d ago
Customer Service Representative
Partners In Diversity, Inc. 3.3
Customer service specialist job in Orange, CA
We are currently seeking a highly motivated an experienced CustomerService Representative to join our team. The CustomerService Representative (CSR) will be the first line of contact for Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to Health's eligible members and providers.
Position Information:
- Department: CustomerService
- Salary Grade: 301 - $23.00 - $31.05
- Work Arrangement: Full Office in Orange, CA
Duties & Responsibilities:
- 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customerservice, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.
- Participates in a mission-driven culture of high-quality performance, with a member focus on customerservice, consistency, dignity and accountability.
- Maintains departmental productivity and quality standards.
- Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
- Serves as a resource for other team members.
- 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
- Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
- High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Typing speed of 35 words per minute (WPM) required.
$23-31.1 hourly 2d ago
Customer Service Lead
The Phoenix Group 4.8
Customer service specialist job in Los Angeles, CA
Key Responsibilities
Deliver high-quality customerservice and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customerservice and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customerservice environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 5d ago
Loan Servicing Associate
Royal Business Bank 4.1
Customer service specialist job in Los Angeles, CA
Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes;
Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies;
Assist customers and staff with loan-related inquiries;
Perform loan account maintenance;
Ensure compliance with all applicable government, investors, and bank regulations;
Perform other duties as assigned
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus
SKILLS/ABILITES
Strong interpersonal and customerservice skills
Positive attitude
PC proficiency in Microsoft Office
Detail-oriented and follow-through skills.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
$36k-43k yearly est. 1d ago
Customer Service Representative
Zencon Group Inc.
Customer service specialist job in Orange, CA
Client is seeking a highly motivated an experienced TEMPORARY - CustomerService Representative (OneCare) (Bilingual Required) (4 open positions) to join our team. The CustomerService Representative (CSR) will be the first line of contact for client's members and providers. The incumbent will assist members and providers with questions related to the OneCare program. The incumbent will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers.
Position Information:
Department: CustomerService
Work Arrangement: Full Office
Work Schedule: Monday to Friday (9:00 a.m. to 5:30 p.m. with 30 minute lunch)
Duties & Responsibilities:
95% - Program Support
Participates in a mission driven culture of high-quality performance, with a member focus on customerservice, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare program.
Address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
Initiates referrals to both internal/external care management departments and other departments, governments or community agencies.
Participates in departmental phone outreach campaigns on a regular basis.
5% - Completes other projects and duties as assigned.
Minimum Qualifications:
High school diploma or equivalent required. 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Bilingual in English and in one of client's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required.
Preferred Qualifications:
6 months of health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience.
Typing speed of 35 words per minute (WPM).
Knowledge & Abilities:
Develop rapport and establish and maintain effective working relationships with ***'s leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations):
Ability to visually read information from computer screens, forms and other printed materials and information.
Ability to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects, patients and/or equipment 10 to 25 pounds
$32k-41k yearly est. 1d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Customer service specialist job in Torrance, CA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a CustomerService Lead !
As the Part Time CustomerService Lead, under the guidance of the Assistant Store Manager and CustomerService Supervisor, you'll be responsible for leading day-to-day customerservice initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customerservice at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customerservice remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $18.81 per hour - $18.81 per hour
Location 01682 - Torrance
Posting Number P1-1535263-1
Address 955 Sepulveda Boulevard
Zip Code 90502
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $18.81 - $18.81 per hour
$18.8-18.8 hourly 2d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service specialist job in Inglewood, CA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$22k-36k yearly est. 60d+ ago
Nutrition Care Representative (Diet Clerk) - Per Diem
Cedars Sinai 4.8
Customer service specialist job in Los Angeles, CA
Grow your career at Cedars-Sinai!
At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America's Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you'll have great resources to do something incredible-for yourself, and for others
What will you be doing in this role?
The Nutrition Care Representative (NCR) act as an ambassador and facilitator of patient food services on the patient care unit. Responsibilities include processing, validating, and interpreting physician diet prescriptions as conveyed by nursing personnel, collection and correction of patient menu selections in conformance with the physician's diet order, addressing and following up on concerns and issues related to patient satisfaction, and handling routine clerical, data entry, and nutrition care responsibilities on the unit. Collaborates with leadership staff to improve the quality of service and nutrition care service provided to patients.
Primary Duties and Responsibilities:
Review and modify patient menus by adding, deleting or substituting food items in accordance with physician's and dietitian's orders and restrictions.
Obtain menu selection at the patient's bedside or over the phone assuring compliance to the physician's diet order and departmental guidelines for menu correction.
Explain menu modifications/substitutions to patients
Navigate patient to the menu system and services offered by the department.
#Jobs-Indeed
Qualifications
Job Qualifications:
High School Diploma/GED required.
Associate Degree/College Diploma or Bachelors Degree in Nutrition preferred
At least one (1) year of customerservice in an acute care hospital as a Diet Clerk/Aide preferred
Excellent customerservice and communication skills.
Computer proficiency is a requirement.
Req ID : 14358
Working Title : Nutrition Care Representative (Diet Clerk) - Per Diem
Department : Clinical Nutrition
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Services
Job Specialty : Food Services
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 10 hour
Base Pay : $24.00 - $24.49
$24-24.5 hourly 5d ago
Customer Service Representative
Lumicity
Customer service specialist job in Los Angeles, CA
Type: Full-Time | Onsite
Compensation: Base Salary $50,000 + Bonus
At Lumicity, we're a specialized recruitment consultancy dedicated to building world-class teams across some of today's most exciting and impactful industries - Technology, Life Sciences, Renewable Energy, and Aerospace.
Our success doesn't stop once a placement is made. We believe in supporting our contractors throughout their assignments to ensure a smooth, positive, and rewarding experience - and that's where you come in.
The Opportunity
We're looking for a CustomerService Representative to join our growing team in West Hollywood. This person will serve as the main point of contact for contractors once they begin their assignments with Lumicity's clients.
You'll be responsible for ensuring that every contractor's journey runs seamlessly, from timesheet submissions to ensuring payroll accuracy (though you won't be processing payroll yourself), and helping resolve any issues that may arise during the assignment.
This is a relationship-driven, service-oriented position ideal for someone who's proactive, organized, and enjoys supporting people in a fast-paced, professional environment.
What You'll Do
Serve as the primary point of contact for contractors once they are placed on assignment.
Ensure timely timesheet submissions and follow up with contractors or clients as needed.
Coordinate with the payroll and compliance teams to ensure smooth weekly or biweekly payments.
Build and maintain strong relationships with contractors to ensure satisfaction and engagement throughout their contracts.
Act as a problem-solver, helping to address and resolve issues related to assignments, communication, or client expectations.
Keep accurate records of communications, status updates, and contractor milestones.
Partner with recruiters and account managers to maintain a positive experience for both contractors and clients.
Support renewal discussions and identify opportunities to strengthen contractor retention.
Who You Are
We're looking for someone who genuinely enjoys helping others succeed and has a natural ability to stay organized while juggling multiple priorities.
A great communicator who builds trust easily and handles sensitive matters with professionalism.
Organized and detail-oriented, ensuring deadlines (like timesheets!) are never missed.
Empathetic and solutions-focused, able to navigate challenges calmly and effectively.
Collaborative, comfortable working closely with recruiters, account managers, and operations teams.
Tech-savvy, familiar with CRM systems, spreadsheets, and digital communication tools.
Experience in customerservice, staffing, or contractor management is a plus, but not required.
Why Join Us?
Be part of a fast-growing company with a strong reputation in high-impact industries.
Work in a collaborative, people-first culture where your role directly affects contractor satisfaction and retention.
Enjoy clear career growth opportunities, with potential to move into account management or operations leadership.
Get hands-on training and mentorship from industry experts.
Thrive in a high-energy, supportive, and team-oriented office environment in West Hollywood.
$32k-41k yearly est. 2d ago
Customer Service Representative
Karen Kane 3.6
Customer service specialist job in Vernon, CA
We're looking for an Ecommerce CustomerService Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customerservice.
About the Role - Job Responsibilities Include:
Respond, answer, and resolve any customer inquiries and concerns
Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
Provide product detail to our Ecommerce team to help improve online product descriptions
Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
Offer suggestions as needed to improve team processes or efficiencies
Respond promptly and accurately to customer inquiries and requests
Assist customers with placing, tracking, and returning orders
Work with Ecommerce team on related initiatives and activities as needed
Qualifications - Candidate Requirements:
High school diploma / GED
Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
Ability to read, write, and speak in both English and Spanish (bilingual)
Self-motivated with the ability to question and learn new tasks quickly
Ability to empathize with and prioritize customer needs
Ability to determine customer needs and provide appropriate solutions
Highly motivated, energetic and upbeat personality
Microsoft Office Knowledge - Outlook, Excel, and Word
Ability to work independently and with a team
Pay range and compensation package - Benefits:
401k plan with partial company match
Comprehensive healthcare, dental, and vision plan
Clothing discount
Voluntary life insurance, as well as short-term and long-term disability policies
Voluntary free annual biometric health test
Early access to company sample sales
Company-sponsored Wellness program
Access to free monthly health & mindfulness webinars
Seasonal monetary awards for participation in company Fitness Challenges
Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others
$28k-35k yearly est. 5d ago
Sales Support Specialist
Delta Electronics Americas 3.9
Customer service specialist job in Los Angeles, CA
Sales Operations Specialist
About the Role:
We're looking for a Sales Support Specialist to assist our account managers and sales team in delivering exceptional service and meeting performance targets. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service
Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up
Works cross functionally with manufacturing and management teams and resolving issues timely as required
Proactively interface with customers and serve as a point of main contact as request
Coordinate sales related activities and maintain/monitor accurate data with efficiency
Prepare sales operation reports and presentation materials as request
Support sales administrative related functions
Exercise creative thinking and apply experiences to improve processes as needed
Qualifications & Skills
Bachelor's degree in Business, Operations, or a related field (preferred).
Proficient in Microsoft Office (Excel, PowerPoint) and SAP.
Background in B2B and distribution business models; experience in tech industries is a plus.
2-5 years in Sales Operations, Business Operations, or Account Support roles. Previous experience supporting sales management preferred.
Ability to work effectively under pressure and meet challenging targets.
Strong sense of accountability, ownership, and a positive attitude.
Excellent problem-solving skills with attention to detail for coordinating and following up on requests.
Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced environment.
Strong written and verbal communication skills to engage with customers and internal stakeholders.
Team player with flexibility and the ability to self-manage.
Preferred: Operational experience in distribution business.
$70k-108k yearly est. 1d ago
Audi Technologist and Customer Retention Specialist
Hoehn Motors 2.9
Customer service specialist job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
$35k-44k yearly est. 60d+ ago
RESTAURANT TEAM MEMBER - FRONT OF HOUSE
Mendocino Farms 4.1
Customer service specialist job in San Juan Capistrano, CA
HIRING IMMEDIATELY at Mendocino Farms! NOW HIRING FRONT OF HOUSE TEAM MEMBERS! Make $20.00 - $25.00 / hr including tips! We're not just selling sandwiches and salads. We're selling HAPPY! Restaurant Team Member - Front of House: Assists with taking orders and guiding guests through the menu, guest relations, running food, bussing tables, and plating food!
Mendo Front of House Team Members should expect to work a variety of stations such as: Cashier, Host, Expo, and Floor/Runner. Must be 18 years of age or older.
Perks and Benefits:
Health, Dental, Vision, Life Insurance*
401(K) Match, and other ancillary benefits*
Flexible scheduling
Paid sick leave
Employee assistance program
English at Work classes - Learn English at work!
Parking & Transit Reimbursement*
Discounted tickets through Tickets at Work
Pet Insurance
Gym Memberships
Free and delicious Mendo Meals on every shift!
Clear path for growth and development
Competitive Pay:
Tips - ALL Mendo Team Members participate in the tip pool!
All Mendo Team Members are paid on a bi-weekly basis
Schedule:
Full-time AND Part-time hours available
We are seeking individuals who can work a flexible schedule including nights, weekends, and holidays
We're Looking for Team Members that have the following:
Great personalities, personality is everything!
Hospitable attitudes!
An overwhelming desire to help people!
The ability to SELL HAPPY!
You'll spend your day passionately connecting with our guests!
About Mendo:
We were founded with the vision to offer so much more than food, and since 2005, we've never let the spark of happiness go out! We Sell HAPPY!
Food is our love language! We connect guests to culinary adventure with our approachably adventurous menu. We use fresh ingredients you can feel good about. We believe that every guest is a friend we haven't made yet or one we're welcoming back!
Does this get you excited?! Then this is the opportunity you have been waiting for!
Apply today to learn more about this exciting opportunity to become part of the Mendo Team!
*For Team Members who qualify
$20-25 hourly 16d ago
Route Service Representative - Medico Long Angeles
American Textile Maintenance Co 3.5
Customer service specialist job in Los Angeles, CA
We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Medico Professional Linen Service is a uniform and linen service specializing in private practice and medical clinic businesses in the Southern California area. This operation is the largest linen and uniform service specializing in this niche in the United States and is now being mirrored by our industry peers in other regions of the country. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships.
The Route Representative is responsible for servicing the accounts of Medico Professional Linen. Medico Professional Linen Service is a textile rental service organization. Primary responsibility is the customerservice of existing and new accounts.
If you are career minded and growth-oriented and have aspirations to work for a company that is the leader in quality and service in its industry, then this position is for you.
This position is responsible for servicing a broad range of customer accounts.
Skills and Abilities:
Must have the ability to communicate effectively both verbally and in writing.
Required to maintain an eligible driving record.
Preferred knowledge and understanding of linen industry.
Knowledge and understanding of maintaining route books, route billing and codes.
Knowledge and understanding of operating a hand held device.
Ability to work well with others and problem solving customer concerns onsite.
Must have a professional manner and appearance.
Must have exceptional organization and customerservice abilities.
Must have the ability to learn and participate in group training sessions.
Computer literate.
Position includes required ability to lift more than 30lbs and required ability to stand and walk for eight or more hours per day.
Education:
Must have a high school diploma or GED equivalent.
Experience:
Must have an eligible driving record with at least 5 years driving experience. Class A Drivers preferred.
Benefits:
Hourly Wage
Pension Plan
Comprehensive Insurance Program
Paid Holidays and Vacation
Serious Applicants only!
Job Type:
Full-time
Salary:
$23.00 - $26.00 per hour (Class C)
$25.00 - $28.00 per hour - Class A
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 or 8 hour shift
Monday to Friday
Must be available weekends
Work Location:
In person
American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
How much does a customer service specialist earn in Costa Mesa, CA?
The average customer service specialist in Costa Mesa, CA earns between $29,000 and $49,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Costa Mesa, CA
$37,000
What are the biggest employers of Customer Service Specialists in Costa Mesa, CA?
The biggest employers of Customer Service Specialists in Costa Mesa, CA are: