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  • Customer Support Representative II

    Acro Service Corp 4.8company rating

    Customer service specialist job in Johnston, IA

    Job Title: Customer Support Representative II Duration: 9 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: · Skills in interpersonal communications, negotiation, and conflict resolution. · Excellent written and verbal communication skills · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Interviews will include behavioral based questioning · Candidate will be asked to share specific examples Visa sponsorship is not available, now or in the near future, for this position.
    $33k-40k yearly est. 5d ago
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  • Customer Support Representative

    Mahaska 4.0company rating

    Customer service specialist job in Urbandale, IA

    Job Description Join the Mahaska Team as our Customer Service Representative. Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today! As a Customer Service Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner. Essential Duties and Responsibilities Support the office environment by assisting the team and keeping general supplies well-stocked and organized Collaborate with a diverse team to ensure administrative tasks are handled accurately and in an efficient manner Contribute to local Accounts Receivable tasks Provide excellent customer service by assisting customers and employees Embrace a variety of other exciting duties as assigned or instructed Create digital production art including illustrations, photo treatments, and other visual assets as needed. Take ownership of assigned design projects, take direction from brand and team leaders, and follow established processes to ensure smooth delivery of creative assets. Effectively conduct in-depth data analysis, to communicate goals and objectives to other team leaders. Develop and recommend data-driven solutions to improve operational efficiency, reduce costs, and enhance customer experience. Effectively communicate data analysis findings with the team Required Knowledge, Skills and Abilities Fantastic phone etiquette and customer service skills Skill in organizational abilities, multitask management, and eager to be a part of and support a team Willingness to take direction and follow through with the completion of an assigned task Refined proofreading, grammar and spelling skills Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications. with a minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work, office software, and internet usage or Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities. Ability to communicate effectively verbally and in writing, including composing emails. Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public, fostering a collaborative and professional work environment. High School Degree and six (6) years of experience; a combination of education and experience can be used Positive attitude with a willingness to be adaptable Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail. Demonstrated ability to effectively utilize design software like Adobe, Canva, and AI to generate creative projects. Excellent benefits and company perks!! Our benefit packet includes : Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1 st of the month following 60 days of employment! At 1 year of service, you will get a chance to meet with our 3 rd party financial advisors to help you with your financial planning needs. Company Perks include : We also offer employee product discounts, and college scholarships for our employees & dependents. Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. . Powered by JazzHR Z5keyQuLeX
    $30k-36k yearly est. 4d ago
  • Customer Support Representative I

    Shorr Packaging Corporation 3.3company rating

    Customer service specialist job in Des Moines, IA

    Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel and Outlook. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Client Success Renewals Specialist

    Norstella

    Customer service specialist job in Des Moines, IA

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 30d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Customer service specialist job in Urbandale, IA

    Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Specific Position Requirements: A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment. Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. Training will be on 1st shift and last roughly two weeks. After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts. Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Ag/farming backgrounds a plus. Additional Information To more about this or to schedule an interview, please contact : Richard Olano Technical Recruiter ************. richard.olano(@)collabera.com
    $37k-49k yearly est. 1d ago
  • Part Time Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Customer service specialist job in Des Moines, IA

    Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly Auto-Apply 1d ago
  • Customer Service Assoc. - Part-time Adel, IA

    Lincoln Savings Bank 4.0company rating

    Customer service specialist job in Adel, IA

    Job Duties and Responsibilities Provides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies. Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service. Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff. Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer clients for additional retail and bank services. Balances teller drawer, vault, coin machine and ATM. Bundles and scans appropriate work through the Branch Capture System. Acts in accordance with all LSB regulatory policies and procedures. Represents Lincoln Savings Bank in a positive light in all professional duties. Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank. Performs other duties and responsibilities as defined by management. Necessary Skills and Attributes Excellent communication skills Positive, customer-focused mindset Ability to multi-task while still meeting deadlines High school diploma or equivalent Prior customer service and retail experience Proficient in Microsoft Office (Outlook, Word, Excel) Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
    $31k-35k yearly est. Auto-Apply 13d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Customer service specialist job in Des Moines, IA

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** â–ª Bachelor's degree level preferred â–ª 1+ years' experience exam publication, item bank management and/or database management. â–ª Strong communication skills required. â–ª Ability to approach problems with creative problem solving. â–ª Proficiency with Microsoft Office applications. â–ª Experience with Jira a plus. â–ª Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 13d ago
  • Customer Experience Representative

    Matt Rainey Allstate Agency

    Customer service specialist job in Urbandale, IA

    Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license
    $35k-54k yearly est. 13d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service specialist job in Des Moines, IA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 3d ago
  • Automotive Customer Service Advisor - 4034

    Tupeloms

    Customer service specialist job in Ankeny, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation: $14.00 - $18.00 / hour Job Type: Full-time
    $14-18 hourly 1d ago
  • HP Customer Sales Representative

    2020Companies

    Customer service specialist job in West Des Moines, IA

    Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
    $19 hourly Auto-Apply 8d ago
  • Client Relationship Specialist

    Continuum Advantage

    Customer service specialist job in Waukee, IA

    Client Relationship Specialist The Client Relationship Specialist is responsible for cultivating and maintaining strong relationships with clients, partners, and stakeholders. This role focuses on fostering long-term engagement, identifying new opportunities for the company's offerings, and ensuring exceptional communication and customer service. Acting as a key liaison between the company and its clients, the Client Relationship Specialist will collaborate with internal teams to align goals and support seamless project execution while utilizing CRM tools to track and enhance client interactions. Essential Duties and Responsibilities Develop and sustain strong, trusting relationships with clients, partners, and stakeholders through regular communication and meetings. Recognize and pursue new business opportunities in collaboration with internal teams, aligning them with client needs and company objectives. Provide exceptional service by addressing client concerns promptly and effectively, ensuring a high level of client satisfaction. Work closely with internal teams to ensure effective communication, alignment of goals, and seamless execution of projects. Develop and implement strategies for relationship building and management to achieve business objectives and drive growth. Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions. Project Management Oversee all aspects of client management projects, including setting deadlines, assigning responsibilities, monitoring, summarizing progress of project Ensure deliverables fall within the applicable scope and coordinate with other departments to ensure all aspects of each project are compatible. Coordinate internal resources and third parties/vendors for the flawless execution of projects; ensure resource availability and allocation Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Manage project scope and objectives, involving all relevant stakeholders and ensuring feasibility Develop and maintain a detailed project plan to monitor and track progress. Routinely deliver project status reports for upper management. Develop spreadsheets, diagrams, and process maps to document needs and measure project performance using appropriate tools and techniques Communicate project plan consistently throughout the project with clients, internal resources, and third-party vendors; report and escalate to management as needed Manage changes to the project scope and project schedule to ensure that all projects are delivered on-time, within scope and within budget Practice Management Serve as the subject matter expert for the Advisor Club Program (membership); maintain accurate records of client conversations; actively and accurately utilize Projects, TMI and other applicable Myriad approved tools to document status updates to confirm a clear line of communication is maintained Active engagement with communications and of Advisor Club Manage onboarding process for new Advisor Club members and offboarding process for existing Advisor Club members Complete quarterly touch point meetings with all assigned Advisor Club members Maintain database and active prospect list of customers; follow through on proposals, sales, client engagement, and orders; manage all sales and business transactions start to finish to confirm completion, in collaboration with appropriate departments/Leadership members Maintain up-to-date client data in the TMI system and contact database for purposes of cross sales and reporting, scheduling, fee tracking and marketing; consistently connect with clients to guarantee records are accurate Coordinate, analyze and work in conjunction with Leadership to improve customer service offerings to aid in meeting and exceed company goals The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Bachelor's degree in Business, Marketing, Communications, or a related field preferred. 3-5 years of experience in client relationship management, customer success, or account management, ideally in a business-to-business (B2B) environment. Strong interpersonal and communication skills, with a client-focused approach. Proficiency in CRM software and experience with project management tools. Solid problem-solving skills with the ability to address client concerns effectively. Strong organizational skills and ability to handle multiple projects simultaneously. Desired Traits Excellent organizational skills and attention to detail Ability to build and maintain positive client relationships. Strong attention to detail and accuracy in client documentation. Ability to multi-task and adhere to deadlines Passion for delivering outstanding customer service and exceeding expectations Collaborative team player with a client-centric mindset Ability to anticipate potential problems and develop solutions needed to resolve them Desire to grow as an individual through continuously learning new techniques
    $30k-47k yearly est. 13d ago
  • Phlebotomist Specialist-Client Office

    Labcorp 4.5company rating

    Customer service specialist job in Cumming, IA

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Friday 7:30am-4:30pm with 1-hour lunch break The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Cumming, GA This position does not requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $28k-36k yearly est. Auto-Apply 43d ago
  • Retail Customer Service Officer

    Australia Post

    Customer service specialist job in Hamilton, IA

    General information Press space or enter keys to toggle section visibility Name Retail Customer Service Officer Ref # 12378713 Entity Australia Post Opening Date 15-Jan-2026 Suburb Hamilton State Victoria Work Type Casual Description & Requirements Press space or enter keys to toggle section visibility Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. About the opportunity As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities. Role Details * As a casual team member you will be allocated shifts with a variety of start and finish times across our operational hours of Monday - Friday 8:45am - 5:06pm. * Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday (5 hour shift daily) for initial 8 weeks * Adult Casual Pay Rate $35.01/hour and increases to $37.42/hour after 3 months You'll be * Performing customer sales and service transactions with customers. * Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). * Conducting and processing a number of identity services transactions, including Australian Passport Interviews. * Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities. * Assisting customers with mail lodgements and associate costs. * Building rewarding relationships with customers by understanding their needs. * Assisting with administrative duties such as stocktaking and record maintenance. About you * You're friendly, enthusiastic and reliable and you love working in a team environment. * You're ready to put the customer at the centre of everything you do to help make a difference in the community. * Have experience in customer service and/or cash handling. * Be fit to lift up to 16kgs of mail regularly and stand for your shift. How we'll deliver for you * We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety. * Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. * We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. We're delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ****************************.au. See what a day in the life on the Retail Team at Australia Post looks like:
    $26k-35k yearly est. Easy Apply 6d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Customer service specialist job in Urbandale, IA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and client's personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more about the position, please contact: Monaliza Santiago ************
    $37k-49k yearly est. 1d ago
  • Part Time Airport Agent - Customer Service

    Envoy Air 4.0company rating

    Customer service specialist job in Des Moines, IA

    Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
    $16.3 hourly Auto-Apply 5d ago
  • Automotive Customer Service Advisor - 4066

    Tupeloms

    Customer service specialist job in Waukee, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 1d ago
  • Phlebotomist Specialist-Client Office

    Labcorp 4.5company rating

    Customer service specialist job in Cumming, IA

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: Monday-Thursday 8:15am -5:45pm with 1 hour lunch break Friday 8:00am-12:15pm (No Lunch Break) The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Cumming, GA This position does not requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 years required) Spanish Speaking preferred) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $28k-36k yearly est. Auto-Apply 49d ago
  • Phlebotomist Specialist-Client Office

    Labcorp 4.5company rating

    Customer service specialist job in Cumming, IA

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Thursday 8:15am-5:45pm with 1 hour lunch break Friday 8:00-12:15pm no lunch break The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Cumming, GA This position does not requires you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 years ) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $28k-36k yearly est. Auto-Apply 48d ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Des Moines, IA?

The average customer service specialist in Des Moines, IA earns between $24,000 and $39,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Des Moines, IA

$31,000

What are the biggest employers of Customer Service Specialists in Des Moines, IA?

The biggest employers of Customer Service Specialists in Des Moines, IA are:
  1. Sherwin-Williams
  2. West Shore Home
  3. Ke Enterprise
  4. Essilorluxottica
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