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Customer service specialist jobs in District of Columbia

- 209 jobs
  • AI Content Expert II (PART-TIME), AGI Data Services

    Amazon.com Services LLC 4.7company rating

    Customer service specialist job in Washington, DC

    ****This in an onsite position*******THIS IS A PART TIME OPPORTUNITY*** PLEASE FIND POTENTIAL SHIFT OPPORTUNITIES AVAILABLE FOR THIS ROLE BELOW: Monday Day (between 8am - 6pm) Monday Evening (between 4pm - 10pm) Tuesday Day (between 8am - 6pm) Tuesday Evening (between 4pm - 10pm) Wednesday Day (between 8am - 6pm) Wednesday Evening (between 4pm - 10pm) Thursday Day (between 8am - 6pm) Thursday Evening (between 4pm - 10pm) Friday Day (between 8am - 6pm) Friday Evening (between 4pm - 10pm) Amazon is looking for an AI Content Expert II to help with annotations, content generation, and data analysis. As part of the Data Team, you will be responsible for delivering high-quality training data to improve and expand AGI's Large Language Models' (LLMs) capabilities. Key job responsibilities As an AI Content Expert, you will be responsible for creating training data that are complex in nature and will require you to make informed and high judgement decisions in each case. You will be working closely with scientists and engineers to review and update guidelines, identify tooling improvement opportunities, and engage in conversations regarding the quality of data. Your key responsibilities will include (but not limited to) the below: - Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content - Writing grammatically correct texts in different styles with various degrees of creativity, strictly adhering to provided guidelines - Performing audits and quality checks of tasks completed by other specialists, if required - Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks - Diving deep into issues and implementing solutions independently - Identifying and reporting tooling bugs and suggesting improvements BASIC QUALIFICATIONS - An Associate's Degree or related work experience. - 2+ years of experience working with written language data, including experience with annotation, and other forms of data markup. - Strong proficiency in English. Candidate must demonstrate excellent writing, reading, and comprehension skills (C2 level in the Common European Framework CEFR scale). - Strong understanding of U.S.-based culture, society, and norms. - Strong research skills to gather relevant information, understand complex topics, and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism. - Excellent attention to details and ability to focus for a long period of time. - Comfortable with high-school level STEM - Ability to effectively write and evaluate diverse subject matter across various domains - Ability to adapt writing style to suit various style guidelines and customers. - Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy. PREFERRED QUALIFICATIONS - Bachelor's degree in a relevant field or equivalent professional experience. - Experience with creating complex data for LLM training and evaluation. - 1+ year(s) of experience working with command line interfaces and basic UNIX commands. - Familiarity with common markup languages such as HTML, XML, Markdown. - Familiarity with common standard text formats such as JSON, CSV, RTF. - Working knowledge of Python or another scripting language. - Familiarity with regular expressions syntax. - Familiarity with Large Language Models. - Comfort in annotation work that may include sensitive content. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,400/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $40.4k-86.5k yearly 1d ago
  • Field Technical Service Representative-Metal Packaging

    Crown Holdings, Inc. 4.5company rating

    Customer service specialist job in Washington, DC

    Job Accountabilities CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs Job Requirements The Ideal Candidate Would Possess The Following Attributes BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
    $44k-67k yearly est. 2d ago
  • Customs Specialist

    Everest Search Partners 4.2company rating

    Customer service specialist job in Washington, DC

    Our client is a preeminent international trade and customs boutique law firm. We are currently seeking a Customs Specialist to join the team in their D.C. office. The law firm counsels and represents companies on compliance with customs law. They deliver individual solutions for each client with a goal of maximizing cost-effectiveness and efficiency. Success comes in a variety of forms, whether complying with U.S. or other countries' customs laws, lowering duties or fees, or improving clients' supply chain resiliency. The Customs practice includes seasoned lawyers, Specialists and Economists working together and sharing their significant experience with law and practice. Team members regularly appear before U.S. agencies including U.S. Customs and Border Protection, the U.S. Department of Commerce, the U.S. International Trade Commission, the Office of the U.S. Trade Representative and others, and before appellate courts. The law firm is home to motivated people with exceptional talents and dedication. The Customs Specialist is expected to perform all job responsibilities with a commitment to providing superior service to clients and colleagues, and contributing to an atmosphere of teamwork and continuous improvement. Actual title and compensation will depend on experience and qualifications. Key Responsibilities: Providing analysis of import matters including tariff classification, valuation, country of origin, duty drawback, duty and fee savings opportunities, entry requirements, CBP automated systems, post entry audits, and focused assessment audits Assisting in the development and implementation of compliance solutions, with a focus on automation and business process Supporting due diligence, privilege and other reviews of client records and files Conducting legal or factual research concerning laws and regulations, markets, and industry standards Coordinating filings with government agencies and other parties. Qualifications: Bachelor's degree or higher from an accredited college/university required Customs broker's license strongly preferred User experience with CBP's ACE Portal Significant experience in customs and international trade compliance, including roles such as customs broker, trade specialist, US Customs Auditor, or Import Specialist Skilled in Microsoft Office applications like Word, Access, and Excel Strong oral and written communication abilities, including the capacity to convey detailed and complex information effectively Capability and readiness to engage with intricate procedures Excellent organizational and time management skills, with the ability to manage personal and others' tasks efficiently Proven attention to detail Competence in reading, understanding, and following instructions Ability to juggle multiple tasks and adapt to shifting priorities professionally Capable of working both independently and as part of a team Open to taking on new tasks and responsibilities Strong customer service focus, with the ability to build and maintain effective working relationships with colleagues, management, and external partners Ability to perform well under pressure, devise solutions, and meet project deadlines Dedicated to contributing to the office and the organization Committed to ongoing professional development Willingness to travel occasionally as needed
    $42k-76k yearly est. 4d ago
  • Workplace Services Specialist III

    Rand 4.8company rating

    Customer service specialist job in Washington, DC

    Job Type: Regular We are seeing a Workplace Services Specialist III to provide support for the daily operations of the Workplace Services organization. With direction, this position provides excellent customer service support through JIRA work order system as well as through daily interaction with customers and stakeholders. Completes daily work assignments and follows work processes as identified. This position is 100% on site. May perform any or all of the following duties: Daily monitoring of activity in the Facilities work order system, to include entering, updating, and closing work orders Inspect office space daily and submit work orders to the landlord for issues Prepare workspaces for employees by inspecting, cleaning, reconfiguring as needed, hanging items on walls, moving bins, and performing other tasks as needed Inspect and restock common areas such as pantries, copy rooms and conference areas Work collaboratively with support staff across sites to develop, maintain and document processes Set up meeting spaces for events and reconfigure furniture Assist with management of flexible workspace Support transportation demand incentives Support the operations of flexible workspace and visitor services Escort vendors through space as needed Assist with mailroom duties including the delivery of large items and packages Work effectively in a dynamic team environment to solve problems and back up others Use PowerPoint and Excel to create and maintain department metrics Create, update, and maintain various spreadsheets and databases as needed Work collaboratively with colleagues and support staff across sites to troubleshoot issues Other duties as assigned Qualifications PC computer knowledge and experience with Microsoft Word, PowerPoint, Outlook , Teams and Excel required Effective interpersonal and organizational skills required Excellent written and verbal communication skills required Experience A minimum of 3 years relevant experience required. Education High school diploma Security Clearance The ability to obtain and maintain a U.S. government security clearance is required. Salary Range: $47,100-$68,100 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity. This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Location Washington, DC (Arlington, VA) Equal Opportunity Employer
    $47.1k-68.1k yearly Auto-Apply 60d+ ago
  • International Relations Specialist

    Department of Homeland Security 4.5company rating

    Customer service specialist job in Washington, DC

    1-year non-reimbursable assignment DHS CBP Asia Division, Office of International Affairs, Regional Affairs Directorate International Relations Specialist Series Requested: 0130 / 0131 Security Clearance: Secret (No Polygraph) Virtual/Remote: No Only current, full-time federal employees are eligible. Resumes are reviewed every 30 days until selection/closing date. This is a Detail, not a Developmental Rotation. Supervisory approval form must be signed. Summary 1-year non-reimbursable assignment DHS CBP Asia Division, Office of International Affairs, Regional Affairs Directorate International Relations Specialist Series Requested: 0130 / 0131 Security Clearance: Secret (No Polygraph) Virtual/Remote: No Only current, full-time federal employees are eligible. Resumes are reviewed every 30 days until selection/closing date. This is a Detail, not a Developmental Rotation. Supervisory approval form must be signed. Overview Help Accepting applications Open & closing dates 09/16/2025 to 03/16/2026 Salary $120,579 to - $156,755 per year Pay scale & grade GS 13 Location Washington, DC 1 vacancy Remote job No Telework eligible No Travel Required 50% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Detail Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 0130 Foreign Affairs * 0131 International Relations Supervisory status No Security clearance Secret Drug test No Financial disclosure No Bargaining unit status No Announcement number JDP-12802555-25-DJ Control number 846086600 This job is open to Help Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria. Clarification from the agency This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. DHS Joint Duty Assignments do not apply to members of the Military service or contractors. Duties Help * Collaborating with federal interagency partners to assess the economic potential, diplomatic capabilities, and border security of the assigned country, region, or organization in an assigned area of responsibility (AOR)"; developing plans for international trade and travel, enhanced border security for the U.S. and host nation. * Promoting outreach activities and programs with the assigned country, region, or organization in an assigned area of responsibility (AOR)" to strengthen diplomatic ties with the U.S by recommending, planning, and coordinating engagements with U.S. government representatives, leaders, and congressional members. * Developing proposals and recommendations for future development and outreach activities with the assigned country, region, or organization in an assigned area of responsibility (AOR)"; and supporting the assigned country, region, or organization in assessing the effectiveness of economic, diplomatic and border security initiatives and recommending courses of action for improvement. * Participating in assigned country, region, or organization in an assigned area of responsibility (AOR)" development and providing: input on sensitive and controversial issues; collaborating with assigned. This is a 12-month Non-Reimbursable Joint Duty Assignment (JOA) position with an option to extend up to 12 months by mutual agreement between gaining and employing elements. No Permanent Change of Station (PCS) cost available. The incumbent must obtain and maintain a minimum of a secret security clearance and be able to travel at least 25% of the time. You must obtain permission by written endorsement from your employing IC element before you apply to this position. Requirements Help Conditions of employment * Must be a current permanent Federal employee * Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section. * Must NOT have any pending/outstanding disciplinary actions * Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation * Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity* * The program does not apply to members of the Military service or contractors. Qualifications Qualifications required: * Advanced knowledge of, and experience in, international affairs, preferably in relation to border management and control, trade and travel rules and mechanisms. * Knowledge of advanced management and organizational principles and practices. Significant experience working within the interagency process. Significant experience in briefing high level officials, foreign and domestic, orally and in writing. * Knowledge and skill sufficient to analyze conflicting data and summarize recommendations and policy changes, while ensuring consideration of various points of view and specifying the reasons for acceptance, upon rejection of a specific input. * Significant experience preparing studies and reports which address complex international, political, military, economic, and security issues. Ability to multitask and flexibility necessary to change directions and course correct. * Ability to work with individuals from different cultures and backgrounds. * Entry/Developmental: ... involves learning and applying fundamental skills and concepts using established procedures and standard practices to work problems of limited scope based on detailed instructions from the supervisor or instructor. * Full Performance: ... involves independently performing the full range of non-supervisory duties appropriate for the designated Work Category. * Analysis and Production: ... involve the preparation of a finished intelligence product from information obtained and processed from one or more intelligence sources in support of customer requirements. * Collection and Operations: ... involve the collection and reporting of information obtained from intelligence sources by various means, including human and technical means, as well as occupations involved in intelligence operations, and technical support of collection and operations. * Processing and Exploitation: ... involve the conversion of information collected from various intelligence sources into a form that can be analyzed to produce an intelligence product. Please read the following important information to ensure we have everything we need to consider your application: It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume. Please ensure EACH work history includes ALL of the following information: * Job Title (Include series and grade of Federal Job) * Duties (Be specific in describing your duties) * Name of Federal agency * Supervisor name, email, and phone number * Start and end dates including month and year (e.g. June 2007 to April 2008) Education EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position. Additional information DHS does not offer any additional benefits beyond that which the Federal employee is already receiving. If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position. Selected applicants for a JDA are requested to fulfill the items below during the JDA: * Complete the DHS Training Course 15 days prior to the arrival to the JDA. * Complete the DHS Joint Duty Assignment Progress Plan to include: * Phase 1: Establish assignment objectives within the first 30 days of the JDA. * Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA. * Phase 3: Complete a final review within the last 30 days of the JDA. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement. Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help 1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section. 2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information: * Your appointment in the Federal service * Tenure * Grade and Step * Full performance level If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. 3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02.
    $120.6k-156.8k yearly 41d ago
  • Business Services Specialist

    American Society of Hematology 4.7company rating

    Customer service specialist job in Washington, DC

    This position adds significant leverage to the day-to-day administrative operations of the Society, including enhancing processes and procedures to ensure proactive support of administrative operations pertaining to space planning and management, insurance administration, procurement, contract management, business continuity planning, and security. This position ensures effective coordination of support services and resources to meet organizational needs and manages routine and ad-hoc projects. Essential Duties and Responsibilities Administer ASH contracts, including organization and filing of all corporate contracts Coordinate ASH Request for Proposal (RFP) processes Support the Senior Manager in all matters relating to building facilities Support the Senior Manager in maintaining and monitoring operational budgets Serve as primary contact for all building facilities service tickets Assist with maintaining the ASH Business Continuity Plan electronic files and SharePoint site Maintain vendor relationships with business partners that provide office/business services Work with the Senior Manager to ensure effective management and maintenance of all office equipment and furniture, to include efficient tracking and inventory of purchases Ensure effective management of on- and off-site document and property storage Work collaboratively with leadership across ASH Qualifications, Knowledge and Skills Required Bachelor's degree with at least three (3) years of experience in project management, business planning, and integration of technology on both a strategic and tactical level; association experience preferred. Ability to execute multiple high-quality projects according to established guidelines and timeframes. Ability to maintain and monitor budgets. Contract management skills. Capacity to develop, foster and work effectively within a cohesive team environment. Excellent communication skills including public speaking, writing, active listening, and synthesizing information from diverse sources when working with colleagues, members, and volunteers Stellar interpersonal skills and ability to cultivate an atmosphere of collaboration, integrity, trust, and respect. Ability to solve problems with good humor and judgment and maintain effective working relationships. PHYSICAL REQUIREMENTS Requires ability to speak audibly and listen actively. Requires the ability to use computers, telephones and other office equipment. May require periodic out-of-town travel. The American Society for Hematology (ASH) is dedicated to cultivating a workplace that prioritizes fairness, respect, and equal opportunity for all employees. We maintain a strict non-discrimination policy and are committed to treating each other with dignity, regardless of race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic that is protected by federal, state, or local laws. Our goal is to foster an inclusive environment where everyone can thrive, contribute, and achieve their full potential.
    $46k-55k yearly est. Auto-Apply 26d ago
  • Customer Success Executive

    Munger Agency

    Customer service specialist job in Washington, DC

    --------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred
    $55k-116k yearly est. 60d+ ago
  • Telecommunications In-Service Management Specialist

    Peraton 3.2company rating

    Customer service specialist job in Washington, DC

    Responsibilities Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation's skies safe and connected. We're looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world's most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won't just support the mission - you'll define it. We are seeking a highly experienced In-Service Management (ILS) Specialist with expertise in Voice and Telecommunications to play a critical role in the transformation of the nation's air traffic control system. This ambitious initiative is focused on enhancing safety, improving reliability and security, reducing outages, lowering total cost of ownership, and modernizing the aviation system with state-of-the-art technologies and facilities. In this role, you will oversee integrated logistics support for deployed FAA voice and telecom equipment. Key Responsibilities Establish and manage tasks, milestones, and documentation for long-term sustainment. Coordinate logistics activities among FAA, ILMT, vendors, and internal teams. Lead root cause analysis for logistics issues affecting availability. Develop lifecycle cost estimates and recommend improvements to supply chain processes. Conduct readiness assessments and contribute to modernization sustainment strategies. Oversee integrated logistics support for deployed FAA voice and telecom equipment. Establish and manage tasks, milestones, and documentation for long-term sustainment. Coordinate logistics activities among FAA, ILMT, vendors, and internal teams. Lead root cause analysis for logistics issues affecting availability. Develop lifecycle cost estimates and recommend improvements to supply chain processes. Conduct readiness assessments and contribute to modernization sustainment strategies. Why This Role Matters Your engineering expertise keeps the FAA's voice networks stable and secure, enabling real-time communication that underpins every flight's safety and success. Qualifications Basic Qualifications: U.S. Citizenship Required. Must have the ability to obtain / maintain a Public Trust clearance. 5+ years with BS (or equivalent). Experience in integrated logistics support. Familiarity with reliability, maintainability, and quality control standards. Excellent organizational skills and the ability to collaborate across diverse teams. Strong understanding of reliability, maintainability, and availability (RMA) metrics. Experience using logistics management software and FAA supply chain tools. Familiarity with earned value management and lifecycle cost analysis. Preferred Qualifications: Exposure to FAA programs or NAS systems. Demonstrated success coordinating multi-stakeholder logistics operations under strict timelines. #BNATC #BNATC #BNATC #BNATC #BNATC #BNATC Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $104k-166k yearly Auto-Apply 7d ago
  • Consultant - Customer Training - Wavemark

    Cardinal Health 4.4company rating

    Customer service specialist job in Washington, DC

    As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-105.9k yearly 12d ago
  • Customer Engagement Specialist

    Futurefeed

    Customer service specialist job in Washington, DC

    We are seeking a Customer Engagement Specialist to join the FutureFeed team. This role blends sales and customer success responsibilities, ensuring our customers and prospects receive exceptional experiences throughout their journey with FutureFeed. The ideal candidate is proactive, relationship-driven, and thrives in both generating new business and supporting long-term customer success. As the primary point of contact for prospects and customers, you will follow up on leads and inquiries, deliver product demonstrations, close new business, and nurture ongoing customer relationships. You will also engage with customers throughout their subscription lifecycle to maximize value realization, drive adoption, secure renewals, and identify opportunities for add-on business. This position also includes providing help desk support, assisting with trade shows and conferences, and representing FutureFeed with professionalism and enthusiasm. Key Responsibilities: Sales & Business Development Follow up on inbound leads and inquiries. Conduct product demos and presentations tailored to prospects' needs. Manage the sales process from initial interest through contract close. Identify opportunities to upsell and cross-sell additional products and services. Customer Success & Support Serve as the main point of contact for customer onboarding, engagement, and retention. Provide timely, effective responses to help desk tickets and support inquiries. Ensure customers realize maximum value from their FutureFeed subscription. Proactively manage subscription renewals and secure long-term customer relationships. Engagement & Events Represent FutureFeed at trade shows, conferences, and customer events. Support marketing and outreach activities to increase awareness and adoption. Job requirements Experience: 3-5 years in a combined sales and customer support role with a B2B software or SaaS company. Demonstrated success in closing deals and driving customer retention. Experience selling to and supporting government contractors is highly desirable. Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus. Skills & Attributes: Excellent verbal and written communication skills, with the ability to simplify complex topics. Strong interpersonal skills, with the ability to build rapport quickly. A collaborative team player who also thrives as a self-starter. Organized and detail-oriented, with strong follow-through. Adept at managing multiple priorities in a fast-paced environment. Comfort with CRM systems, customer success platforms, and help desk tools. Willingness to travel for trade shows, conferences, and customer meetings. BA / BS Degree All done! Your application has been successfully submitted! Other jobs
    $48k-84k yearly est. 39d ago
  • Clinical Services Specialist II - East

    Hologic 4.4company rating

    Customer service specialist job in Washington, DC

    Baltimore, MD, United States Philadelphia, PA, United States Washington, DC, United States Short Description Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing. Description Duties & Responsibilities: Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals Provide post-sales application support of Hologic imaging/interventional products (new hire year 1) Provides pre & post application support of Hologic imaging/interventional products after year 1 Provide competitive information/new product information to appropriate internal teams Provide competitive market information to corporate marketing Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner Training Customer on new product or product updates including system and functionality Provide continued customer service through post-applications support Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve Support various corporate initiatives as required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required: Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders Adept at connecting to a wide range of individuals and networking with the intent of growing business Must be able to operate in a fast-paced, dynamic environment Ability to be highly adaptable to complexity and change with accuracy and attention to detail Excellent verbal and written skills Ability to build stable working relationships both internally and externally with customers Maintain required ARRT qualifications as applicable Ability to lift and/or move up to 50lbs Education: Bachelor's degree preferred Graduate of an accredited Radiologic Sciences Program Licenses/Certifications (RT)(R)(M) for Mammography Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate. Experience: Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred. Additional Details: 100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. International travel may also be required. \#LI-KM3 Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor
    $77.6k-121.3k yearly 12d ago
  • Client Engagement Specialist, Global Risk Insights

    News Corporation 4.5company rating

    Customer service specialist job in Washington, DC

    ABOUT THE PRODUCTS In March 2025, Dow Jones completed the acquisition of Dragonfly Intelligence, a geopolitical and security intelligence provider, and Oxford Analytica, a provider of geopolitical intelligence advisory services. Then in September 2025, Dow Jones Global Risk Insights (GRI) was formed within our Risk & Compliance business. The GRI brand entity unifies the two new products acquired in March into a powerful source for expert geopolitical and global security intelligence. ABOUT THE ROLE Reporting to a Client Retention Manager, the Client Engagement Specialist (CES) will manage all renewal aspects of the relationships with a defined set of Global Risk Insights (GRI) customers in the Americas, retain the current contract revenue within existing buying centers, and support upsells into these accounts made by the Account Executive. As a Client Engagement Specialist, you will liaise with internal Dow Jones' teams, particularly the GRI Product, Technology, and Partnerships teams, ensuring clients' business needs are being met consistently to support the renewal. Ultimately, you must develop and drive successful renewals securing a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned GRI accounts. You will work on-site three days a week, either in our NYC or in our Washington D.C. office. KEY RESPONSIBILITIES _Retention_ + In collaboration with the Account Executive and GRI CES colleagues, create, own, and ensure buy-in for the retention strategy for assigned GRI accounts + Proactively provide a clear picture to management and collaborating teams identifying high risk renewal accounts within the region as well as retention strategies/ideas + Ensure appropriate levels of product utilization for a defined set of GRI customers by monitoring internal Tableau reports and other sources of data on a regular basis for usage increase/decrease + Facilitate the smooth and timely onboarding of new customers and new users at customer accounts to include appropriate levels of customer training either delivered directly or in collaboration with the Product Training Specialist team + Serve as an internal point of contact for training on GRI products in the Americas region, working in collaboration with global GRI CES colleagues and with the Product Training Specialist team as appropriate + Oversee the entire renewal lifecycle from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year + Support Commercial colleagues to help deliver upsells of GRI products into existing accounts to ensure maximum customer ROI with Dow Jones _Customer Knowledge_ + Develop a solid understanding of your customers, their business and industry, the competitor solutions they are using, as well as their current and developing needs + Get to know how your customers derive value from Dow Jones' services and products as well as the people involved, including decision makers within those groups + Serve as a client conduit internally for feedback and competitive intelligence to Dow Jones' Product, Content & Marketing + Establish credibility as the subject matter expert for GRI products in the Americas region _Lead Generation_ + Identify opportunities for increased revenue through upselling and/or cross-selling within your assigned set of accounts + Work with other members of the sales team to follow through on such opportunities _Engagement_ + Collaborate with the Account Executive and other GRI CES colleagues to build and deliver on Client Success Plans (CSPs) for your defined set of customers to drive engagement + Analyze and review clients' usage trends and behaviors monthly to adjust CSPs accordingly + Pass along any potential upsell opportunities that are discovered so the relevant Account Manager may follow-up with those customers Maintain accurate and appropriate client records within Dow Jones' systems + Communicate with clients primarily via telephone and email but also via face to face meetings in the Americas region YOU HAVE + The willingness to work on-site in our midtown Manhattan office or our Washington D.C. office 3 days every week + Minimum 3 years of experience in account management, client engagement, and/or customer success positions + Experience effectively managing projects + Proficiency with Microsoft Office Suite & Google Drive + Interest in geopolitics, risk, security and/or intelligence; Experience in one or more of these areas preferred + The willingness to travel as dictated by business needs + Exceptional English-language written and verbal communication skills + Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment + Organizational skills with a keen attention to detail + Knowledge of Salesforce & Tableau preferred + Fluency in additional languages beyond English preferred, ideally Spanish _#LI-HYBRID_ OUR BENEFITS + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Commuter Transit Program + Subscription Discounts + Employee Referral Program Learn more about all of our US benefits: ******************************* . Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Business Intelligence Job Category: Sales Union Status: Union role Pay Range: $75,000 - $95,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49191
    $75k-95k yearly 22d ago
  • Customer Relations Specialist, BEST Assessments

    Center for Applied Linguistics 4.1company rating

    Customer service specialist job in Washington, DC

    ***Please submit Resume and Cover Letter when applying*** The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world. The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe. CAL is located in Washington, D.C. For this position, the employee will need to spend at least two business days per week at the CAL office. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories. The Customer Relations Specialist, BEST Assessments, position supports all operations related to the customer support, as well as business development of Adult English Language Assessments that are owned and sold by the Center for Applied Linguistics (CAL). These assessments, BEST Literacy and BEST Plus, are used by adult English as a Second Language (ESL) programs, community colleges, and/or other organizations providing English education services to immigrant populations. This position is responsible for the supervision of one part-time Customer Support Assistant and reports to the Senior Director of Language Assessment and Instructional Research (LAIR) unit. This position works collaboratively with other functional departments at CAL, including fulfillment, communications, and test development. The incoming candidate will need to spend at least two business days per week at the CAL office in Washington, DC. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide daily telephone and email support, including technical support, for BEST Plus and BEST Literacy test administrators and programs. Collect, compile and analyze customer data. Implement and manage customer support process for test users. Log customer questions and needs, and compile FAQ sheets. Create escalation schedule for all operations and customer issues and serve as the point of escalation and back up for customer support line. Manage the sale and distribution process for CAL's adult English language assessments, including following up on outstanding payments. Create, document, and implement processes and workflows to improve team efficiency. Support registration and enrollment for the online workshops and training courses for users of BEST assessment products. Coordinate across functional departments at CAL, including operations, finance, communications, and test development to ensure customer requests fulfillment. With the support of the Senior Director of LAIR, develop a strategy for BEST Products sales growth. With the support of the Senior Director of LAIR, develop and execute prospective client outreach. Represent BEST products during meetings with current and prospective clients. Promote BEST assessments at professional conferences. Supervise and mentor one Customer Support Assistant. Complete other assignments at the direction of the Senior Director of LAIR. Qualifications EDUCATION AND EXPERIENCE Required High School Diploma or equivalent Some college experience 3+ years of relevant experience Preferred Bachelor's degree (BA / BS) Experience providing customer service Experience with or knowledge about adult ESL education in the U.S. Experience with sales and marketing of educational products Any equivalent combination of education and experience determined to be acceptable. KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal, editing, oral and written communication skills in English. Proficient in the use of Word, PowerPoint, and Excel. Ability to work flexibly and cooperatively in a fast-paced team environment. Acute attention to detail and ability to consistently meet deadlines. Ability to work independently as well as part of a team. Additional Information COMPENSATION: Starting at $59,500 annually based on years of experience and skills. This position is benefits eligible. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for more than 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice. ADDITIONAL INFORMATION This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.
    $59.5k yearly 3d ago
  • Customer Success Representative

    Beyond SOF

    Customer service specialist job in Washington, DC

    The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction. Assist with the implementation of customer success solutions. Collaborate with the customer success team to address customer inquiries and issues. Stay updated on the latest customer success technologies and trends. Provide support to customers using quantum technologies. Assist with the implementation of quantum-related customer success solutions and address quantum-related inquiries and issues.
    $38k-61k yearly est. 60d+ ago
  • Customer Service Officer

    Bela Brand Bat

    Customer service specialist job in Washington, DC

    About Us At Bela Brand Bat, we are driven by innovation, precision, and excellence in every project we undertake. Headquartered in Washington, DC, our company thrives on a foundation of strategic growth, leadership development, and commitment to creating long-term value. We believe in empowering our team members to become leaders-equipped with the skills, knowledge, and confidence to make a lasting impact. Job Description We are seeking a Customer Service Officer who is passionate about providing outstanding support and ensuring that every client experience exceeds expectations. The ideal candidate will act as a trusted point of contact for customers, addressing inquiries, resolving concerns, and maintaining a high level of professionalism and efficiency in all communications. Responsibilities Deliver prompt, courteous, and effective responses to customer inquiries. Manage customer interactions via phone and email in a professional manner. Collaborate with internal departments to resolve issues and improve client satisfaction. Maintain accurate records of customer communications and feedback. Identify opportunities to enhance service quality and operational efficiency. Uphold company values in every interaction and contribute to a positive team environment. Qualifications Qualifications Excellent communication and problem-solving skills. Strong attention to detail and organizational abilities. Ability to handle multiple tasks while maintaining high service standards. Proficiency in using office software and customer management systems. A proactive, adaptable, and team-oriented attitude. Additional Information Benefits Competitive salary package ($53,000 - $57,000 annually). Opportunities for professional growth and career development. Supportive and collaborative work environment. Comprehensive training and skill enhancement programs. Stable, full-time employment with long-term potential.
    $53k-57k yearly 3d ago
  • Service Desk Tier 2

    The Tatitlek Corporation

    Customer service specialist job in Washington, DC

    The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues. Ask probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor. If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team. EDUCATION AND EXPERIENCE: General understanding and knowledge of the Microsoft computing environment. At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests. At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy). At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software. CompTia Network+, or A+ is required, Network+ preferred for this position. SKILLS, KNOWLEDGE AND ABILITIES: Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. SUPERVISORY RESPONSIBILITIES: None. ADDITIONAL QUALIFYING FACTORS: As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results. The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
    $32k-49k yearly est. Auto-Apply 60d+ ago
  • Interconnection & Utility Services Specialist

    Distributed Sun

    Customer service specialist job in Washington, DC

    Distributed Sun - Interconnection & Development Director DOE Multi-technology sustainable energy infrastructure development Distributed Sun (DSUN) develops, finances, and deploys solar, storage, and adjacent energy technologies with long-term contracted cash flows on behalf of creditworthy off-takers. Our leading community and utility-scale solar solutions enable enterprises, universities and other stakeholders to decarbonization electricity generation and investors to achieve best-in-class returns. We are launching a BESS initiative targeting scale through a variety of applications. Entrepreneurial and established, Distributed Sun is a market innovator working alongside industry leaders to build a distributed and resilient grid for an electrified world. DSUN's affiliate tru Current is a microgrid, mobility, and virtual power company, which provides end-to-end energy transition services for Fortune 500 companies and other large enterprises. TruCurrent customers benefit from comprehensive planning ‘roadmap development' using our analytical tools (TCO, GHG reduction analysis, charging optimization, site scoring tools etc.), policy & utility engagement, procurement, project development and execution of different asset classes (solar + storage, cold storage, fleet electrification including EVSE, VPP deployment, project financing, etc.). Position Overview This position will own the Interconnection Development Process from start to finish; at the forefront of the process as a key member of the Development team from initial site selection through the interconnection process. You'll manage the interconnection process, evaluate cost estimates while looking for ways to reduce interconnect costs, optimizing workflows, and navigating regulatory requirements to ensure a high percentage of projects are connected at a commercially viable price. We're looking for someone who thrives at the intersection of technical expertise and business sensibilities. Your knowledge of interconnection standards, sharp business sense, project management skills, and understanding of the commercial aspects driving behavior of both the Utility/Transmission owner as well as economic constraints of projects. The Project Development Manager will lead, execute, and report on interconnect project elements for renewable energy projects including community and large-scale assets in the Eastern United States. With provided resources and innate knowledge, the Project Development Manager will plan an execution strategy, organize resources around project inputs, and lead various stakeholders to a marketable energy infrastructure investment. Responsibilities include management of interconnection process, vendors and investor relations. Internally, the position will interact with project finance, engineering, analytics, policy and senior management on the path to project delivery. DSUN is an equal opportunity employer and values diversity. Employment decisions are made on the basis of qualifications, merit and business need. We encourage all qualified candidates to apply. Responsibilities · Project Development: proactively take responsibility for all Interconnect aspects of the development process for renewable energy projects, from initial feasibility studies and site selection through interconnection and construction. Ensure projects are delivered on time, within budget, and in compliance with regulatory requirements. · Stakeholder Management: build and maintain relationships with key stakeholders, including utilities, ISO's, regulatory team, vendors and Executive team. Collaborate with internal and external stakeholders to overcome challenges. · Risk Management: understand and isolate risks associated with project development, including regulatory, environmental, technical, and financial risks and communicate them clearly. · Project Delivery: contribute to operational excellence in project delivery, focusing on quality and performing all work in accordance with best practice. Use and where able suggest and contribute to the creation or improvement of software, tools and processes to streamline project development workflows. · Business Operations: support the operations of the business by maintaining accurate and timely records. Contribute to budgeting and planning elements for company forecasting and sales. · Be a team player: participate in continually enhancing a culture of accountability, innovation, and collaboration. Qualifications · Bachelor's degree in engineering, Business, Finance, or related field. Advanced degree preferred. · Minimum of 10 years of experience in renewable energy project development at community or C&I scale preferred. Must have experience of solar PV & battery energy storage system experience, and other additional technologies a bonus. · Professional Engineer License with experience doing single line drawings and experience stamping designs for use in interconnection documents. · Proven track record of successfully contributing to the delivery of complex renewable energy projects, with involvement in all aspects of the development cycle from site selection to COD. · Detailed understanding of renewable energy technologies, project finance, permitting processes, and regulatory frameworks. Familiarity with mapping tools useful. Understanding of real estate and energy project development documentation and documentation management and legal structuring welcomed. · Demonstrated tenacity, resilience, and problem-solving ability to overcome challenges and produce results in a fast-paced environment. · Experience doing technical studies, transmission system planning, reliability analysis (steady state, contingency analysis, short circuit, and dynamic stability), power system design, transfer capability analysis, and due diligence on behalf of utilities, regional transmission operators preferred. · Excellent communication and relationship-building skills, with the ability to engage effectively with internal and external stakeholders at all levels. · Excellent organizational skills and ability to prioritize.
    $51k-92k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer service specialist job in Washington, DC

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $33k-40k yearly est. Auto-Apply 60d+ ago
  • Underwriting Service Specialist, Multinational & Construction Excess

    Arch Capital Group Ltd. 4.7company rating

    Customer service specialist job in Washington, DC

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Underwriting Service Specialist, Multinational & Construction Excess supports the underwriting team by managing a range of policy and service functions from issuance and rating to documentation, invoicing, and broker correspondence. This role ensures accuracy and efficiency in processing underwriting transactions, maintaining files, and coordinating with internal service units. The ideal candidate is analytical, detail-oriented, and customer-focused, with strong communication, organizational, and problem-solving skills. Responsibilities and Accountabilities: * Policy & endorsement issuance * File documentation and set-up * Review account information for data entry into appropriate systems * Order, prepare and/or update reports * Policy Rating and/or initial entry into rating model * Processing of various underwriting transactions and requests * Correspond with brokers for information at Underwriter's request * Booking/Invoicing * Coordinate services with other services units, as needed * Other duties and special projects as assigned Required Skills and Abilities: * Analytical and problem solving ability * Detail-oriented * Customer-focused * Collaborative and team-oriented * Strong communication and organizational skills Education and Experience * Bachelor's Degree preferred * 2+ Years experience in same or related field preferred #LI-Remote #LI-AM3 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,000 - $85,000/year * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14400 Arch Insurance Group Inc.
    $55k-85k yearly Auto-Apply 5d ago
  • Hospitality Live AV Professionals

    Scott Brown Media Group

    Customer service specialist job in Washington, DC

    Who We Are: SBMG is built around a simple philosophy: HEALTHY. What does that mean? Simply, it is a group of talented individuals, specifically selected who not only have a passion for what they do, but are well rounded in their professional and personal pursuits. If this sounds like you then apply! _________________________________________________________________________ SBMG Core Values: Diligence: Also known as resilience, work ethic, commitment, drive, passion, sense of urgency, effort, or resourcefulness. This strategy aims to keep your end of commitments by any means required and keep your word. Customer service, a desire to deliver a high-quality product, and customer experience in the face of challenges should all go hand in hand with diligence. Teamwork or Partnership: The state of working together to accomplish the goal. Being supportive of others creates trust and understanding of each other to work more effectively and better. The determination to shape a better future for self and others. Integrity: Having strong values, morals, or principles and following them consistently, and acting with honesty, honor, and truthfulness. Quality: Pride in providing high-value products and services that SBMG stands behind, which ensures customer satisfaction, profitability, and the future of our employees and our growth. Passion: We take pride in delivering excellent service because we have faith in what we do. Our drive and energy are contagious, inspiring those around us. We push ourselves outside our comfort zones as we take on our issues with inventiveness and positivity. Passion is a testimony of our engagement and dedication in what we are doing. We are service-minded and committed. Personal Growth: The act of developing as an individual, in several areas including mental, physical, professional, and emotional health. Perks: Health Insurance (Medical, Dental, Vision, Life Insurance) Three Weeks upfront of Paid Time Off Upward Mobility Opportunities 401k benefit Monthly Commissions Requirements Area of Responsibilities: The responsibilities of a Live AV professional include working with clients to create project proposals with accurate quotes and installing video and computer equipment. In this career, you also provide lighting setup, troubleshoot issues, and repair equipment, ensuring that you provide a quality service that meets all customer expectations. You oversee AV project delivery, operate AV equipment as needed, and ensure on-time completion. You are also responsible for coordinating resources and the budget. You prepare room audits to verify that equipment runs at the optimum level and provide operation reports and project updates as requested. Other duties include completing software upgrades, developing methods to improve provided services or products, assisting with employee recruitment and training, answering client questions, and managing their expectations. Qualifications and Skills: Meticulous attention to detail Hospitality Ability to perform well under pressure Good knowledge of all basic AV equipment, including; lighting, sound, and projection Basic computer knowledge Ability to accept changing work demands Professional conduct and appearance Ability to adjust work schedule as needed Ability to lift 50lbs Enthusiasm, energy, and a "Can do" attitude Teamwork Coordination Organization Planning Time Management Requirements ESSENTIAL DUTIES & RESPONSIBILITIES • Represent SBMG in a high level professional manner • Treat all guests, clients, employees and staff with kindness and respect at all times. • Perform all duties as an SBMG AVT. • Support the property and all existing properties as necessary. • Support the client and all existing clients as necessary. • Support sales at the property and area. • Proactively ensure high quality service delivery while striving for continuous improvement. • Set/Operate/Strike of all Audio, Video, Lighting and any services SBMG offers. • Use time wisely to learn and train on correct equipment operation. • Teach others the correct SBMG processes when necessary. • Take part in pre-conference meetings with clients prior to events when necessary. • Participate in all property EO meetings as necessary. • Create event estimates for clients, including correct pricing on products/services • Be the on-site contact for property for all events on the premises when necessary. • Responsible for following protocols for AV products and services. • Responsible for completing assigned AV event setup and teardown for events. • Responsible for ensuring property inventories ship and return to correct locations. • Plan and implement event set ups, operations and strikes of audio, video, lighting, and other meeting and event hardware for all types of events when necessary. • Record event inventory usages with event software. • Provide professional and courteous technical support to all customers. • Provide solutions for presentation needs occasionally under high-pressure circumstances. • Provide immediate response to requests for assistance to events in progress. • Provide setup, calibration and technical support for display devices, mounting systems. projectors and video walls. • Provide setup and operation of audio systems including music programing and speech reinforcement. • Secure signed work orders and approval on any added equipment. • Manage property storerooms by organizing and tracking inventory counts. • Deliver the expected SBMG level of service. • All other duties as assigned.
    $38k-57k yearly est. 60d+ ago

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