Vehicle Service Specialist
Customer service specialist job in San Diego, CA
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Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $20.00 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0132#
Customer Support, Medical Device Industry
Customer service specialist job in San Diego, CA
Hours: Mon - Fri 8am - 4:30pm
Duration: Temporary to permanent, growing our team!
Pay Rate: $21 - $23/hr
Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented.
Responsibilities
Assist customers by answering emails and phone calls, managing a moderate volume of inquiries.
Assess patient reviews of equipment to ensure satisfaction and quality service.
Verify documentation for insurance and prescriptions to guarantee compliance and accuracy.
Document and report product complaints and compliments to improve customer experience and product quality.
Maintain and complete daily tasks as assigned by leadership to ensure smooth operations.
Run regular insurance verifications as needed to support the resupply process.
Requirements
High School Diploma or equivalent.
2+ years of customer service experience over the phone.
Experience in the medical device or healthcare industry is preferred.
Ability to work effectively in a team-driven environment.
Desire to grow, this organization is recognized for promotion from within and is GROWING
Additional Details
Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients.
If you meet the above requirements and would like more information, please apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer service specialist job in Carlsbad, CA
Title: Customer Service Representative
6 month contract to hire
Pay $24/hr
REQUIRED SKILLS AND EXPERIENCE
1+ years of Customer Service experience
Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
Microsoft Office Suite and Excel experience
Strong attention to detail
Strong written communication skills
High school Diploma or GED
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes.
Consistently viewed as an “owner” of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.
Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing.
Strong problem-solving skills.
Proven and effective relationship building skills.
Ability to multitask.
Excellent written and oral communication skills.
Detail oriented.
Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
Customer Service Representative
Customer service specialist job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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Customer Service Representative
Customer service specialist job in San Diego, CA
Blue Tees Golf is a dynamic, fast-growing consumer electronics golf equipment company that is revolutionizing the golfing experience. We specialize in the design, development, and distribution of innovative products that enhance the performance and enjoyment of golfers worldwide. We aspire to be more than another golf technology brand. We champion the progression of the game and motivate golfers to Play Different. That's why at Blue Tees Golf our mission is to make high-quality equipment accessible to all golfers.
Job Summary
We're seeking a highly organized, motivated, and detail-oriented Customer Service Representative (B2B & Refurb Support) to join our San Diego office. This hire will work in-person, supporting both B2B wholesale partners and the refurbishment operations team, while also assisting with e-commerce customer inquiries
as needed
.
This is a well-rounded CS role that will work closely with and report to the Customer Service & Refurbishment Operations Coordinator. You'll learn directly from Alex and collaborate daily with the Product, Operations, and CX teams - an ideal growth opportunity for someone who wants to become a senior CS team member or future CS leader.
Responsibilities
B2B Customer Service (Primary Focus)
Serve as the main point of contact for wholesale (B2B) accounts, ensuring timely, accurate, and professional communication.
Manage B2B warranty claims, returns, and credit memos.
Enter, update, and track wholesale orders and partner shipments.
Maintain clean and accurate partner data in NetSuite, HubSpot, and 3PL systems.
Monitor open B2B cases, ensuring prompt follow-up and resolution.
Support partner onboarding, product questions, and ongoing account communication.
Identify recurring partner issues and share insights with Sales and Customer Success.
Refurbishment Program Support
Work closely with the Customer Service & Refurbishment Operations Coordinator to support daily refurb workflows.
Assist with refurb intake, order documentation, labeling, and communication between refurb, inventory, and CS.
Ensure clear communication between the refurb program and the B2B side when partners request replacements or upgrades.
Help maintain accuracy between returns, refurb status, and B2B partner expectations.
Process returns through the refurb process following established SOP's and reporting processes
Support shipping and receiving processes for returns, refurbs, and general SD office
E-Commerce Customer Support (Secondary / As Needed)
Assist with complex or escalated DTC tickets in partnership with Alex Henry.
Provide coverage for e-commerce support during peak season, launches, or staffing gaps.
Become cross-trained in e-commerce systems and communication channels.
Skills and Requirements
1-2 years of customer service experience (B2B, wholesale, or retail distribution preferred).
Strong written and verbal communication skills; professional, calm, and solutions-oriented.
Highly organized with strong attention to detail, accuracy, and follow-through.
Experience with CRM or order management tools (NetSuite, Shopify, HubSpot, SPS Commerce, or similar).
Ability to multitask and stay organized in a fast-paced environment.
Ability to follow warehouse and refurbishment safety procedures, including safe handling of products, equipment, and packaging materials.
Willingness to learn refurb processes and collaborate in an operational setting.
Positive attitude, collaborative mindset, and a strong customer-first approach.
Interest in golf, technology, consumer electronics, or sporting goods is a strong plus.
Education & Experience
Bachelor's degree preferred, or equivalent combination of education and experience.
Experience supporting wholesale accounts, consumer electronics, or sporting goods is a plus.
Customer Service Representative
Customer service specialist job in San Diego, CA
Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
Enter and accurately process a high volume of daily orders (150 - 200 daily).
Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
Responsible for the electronic processing and exception handling of electronic orders in system.
Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
Be an agent of change - listen to ideas, share thoughts, and work together to implement process improvements.
Escalates customer issues to management.
Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
Be familiar with the specific customer needs for various public and private research institutions.
Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
Maintain a professional level of privacy regarding confidential customer information.
Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
Become eligible to serve as a Qualified Trainer for the team.
Other projects or responsibilities as may be required.
Skills:
2-3 years of applicable Customer Service experience
2-3 years of experience entering high volume of data or orders (150-200 daily)
2 years of experience with Enterprise Resources Planning (ERP) systems
2 years of experience with Customer Relationship Management (CRM) systems
Education:
Bachelor's Degree or equivalent combination of education and experience
Proficient knowledge of Enterprise Resources Planning (ERP) systems
Proficient knowledge of Customer Relationship (CRM) systems
Proficient experience with EDI order processing
Experience with multiple order source platforms
A desire to enact change and strive for innovation
Proficiency with 10-key
Strong computer skills, minimum intermediate proficiency with MS Office programs
Ability to work in a dynamic, fast-paced environment
Independent self-started who strives to meet and exceed goals
Strong attention to detail - accuracy is essential
Proven excellent verbal/written communication
Proven track record of de-escalating customer issues with sympathy and empathy
Customer Loyalty Retention Specialist
Customer service specialist job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
Auto-ApplyParent Engagement Specialist
Customer service specialist job in San Diego, CA
Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!
What we offer: Lets look at what Dogtopia does for you.
Its always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales
Benefits for Full-Time team members
Now that we have the fun out of the way, lets get into the what you can offer us.
Day to Day Duties
Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopias Noble Cause
Understanding our Dogtopia-isms
The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like Its the Most Exciting Day Ever!
Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
Customer Service & Presentation
Maintains a neat and organized Front Desk team and area at all times.
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: *******************************************
Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
Job Type: Part-time
Benefits:
Employee discount
Flexible schedule
Work Location: In person
#PM25
Requirements:
Compensation details: 17.25-17.25 Hourly Wage
PI4dc11d11572c-31181-38935045
Customer Growth Strategist - Financial Services
Customer service specialist job in San Diego, CA
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
+ Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
+ Conduct research and analysis on customer needs, market trends, and competitive activity.
+ Execute rapid testing protocols with real and synthetic customers to validate concepts.
+ Synthesize findings into actionable recommendations for prioritization and launch.
+ Collaborate with design, product, and marketing functions to shape propositions.
+ Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
+ Producing insight and recommendations that directly shape client growth decisions.
+ Effectively applying proprietary methods to accelerate and de-risk validation.
+ Building skills in structured problem-solving and client engagement.
Basic Qualifications:
+ 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
+ Demonstrated consulting experience with client-facing delivery.
+ MBA or relevant innovation program experience a plus.
+ Strong research and analysis skills.
+ Exposure to concept testing, prototyping, or agile product/service development.
+ Excellent communication and collaboration skills.
+ Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Audi Technologist and Customer Retention Specialist
Customer service specialist job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
Auto Customer Service Reps
Customer service specialist job in San Diego, CA
5550 Paseo del Norte, Carlsbad, CA 92008
Experienced Transmission Technician$1,500 Sign-on Bonus! $33/Hour + Efficiency Bonus! Excellent Benefits!Bring Your Accrued Vacation Time! Hiring for Carlsbad, CA
Premier Buick GMC Cadillac in Carlsbad, CAis family-owned and a great place to have a rewarding career! Our high-volume Service Department is seeking an experienced Transmission Technician to diagnose, tear down, rebuild, 'remove and replace' and 'remove and install' transmissions. Transmission technician experience is required.
Why work at Premier?
We are part of the super successful and family-owned Premier Automotive Dealer Group and are committed to an amazing work environment, invest in our employees' success and foster long-term career growth. Apply now for this great opportunity to drive your career forward with our growing organization! Give us ONE interview and see how Premier goes above and beyond to ensure your financial success!
Responsibilities - Experienced Transmission Technician:
Diagnose transmission problems and rebuild, 'remove and replace'
and 'remove and install' automotive transmissions
Work must meet dealership and manufacturer standards
Keep shop neat and account for dealership-owned tools
Other duties may be assigned
Requirements - Experienced Transmission Technician:
Transmission technician experience is required. Must be able to diagnose, tear down and rebuild transmissions, 'remove and replace' and 'remove and install'
Must have your own tools
Self-starter with a good work ethic and communication skills
Team oriented, flexible and focused on maintaining a high level of customer service
High school diploma or equivalent
Valid driver's license and a good driving record.
We Provide Excellent Benefits:
$1,500 Signing Bonus! $33/Hour + Efficiency Bonus! Relocation Assistance!
Bring your accrued vacation time!
Medical, dental and vision insurance
401(k)with company match!
Paid time off
Premium, ongoing professional development
Great work environment!
Employee programs for referral bonus and auto purchases
Paid participation in Giving Hope Community Service days givinghopenola.org
Find more information on our benefits and career paths at WhyPremierAutomotive.com
RequiredPreferredJob Industries
Customer Service
Customer Retention Specialist
Customer service specialist job in Murrieta, CA
Description:
The Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Responsibilities:
Analyze customer feedback and ensure customer retention.
Develop and maintain knowledge of the company's products, services, policies and procedures.
Report accurately on calls inbound and outbound, and call details on CRM (Salesforce).
Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from.
Demonstrate outstanding customer service through phone, email and chat support.
Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
Have an extremely high level of ownership and responsibility; represent the client internally
Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior
Regular and reliable attendance is required as this is a full-time position
Other duties as assigned by management
Requirements:
2+ years of customer retention experience at a SaaS company
3+ years of customer service experience in a fast paced, customer focused environment
Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)
Familiarity with CRM, preferably Salesforce.com, or similar systems required
Strong time management and project management skills
Comfortable learning, using and discussing very granular elements of website technology and integrations
Physical/Mental Requirements for the Job:
Prolonged periods of sedentary movement
May be requested to work overtime and weekends if deemed necessary
Must be able to lift at least 20 pounds
Certain management positions might be required to occasional travel
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Requirements:
Customer Service / Production
Customer service specialist job in San Diego, CA
Benefits: * Bonus based on performance * Competitive salary * Flexible schedule * Health insurance * Paid time off Benefits/Perks: * Competitive Pay * Paid Vacation and Holiday * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Sign Production Specialist Will:
* Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or medium
* Prepare substrates for vinyl application to include cutting, painting, laminating, cleaning, etc
* Weed excess vinyl from computer-cut images. Weeding techniques vary with size, type of vinyl, and complexity of images
* Operate and maintain printer(s)
* Perform quality assurance measures pre- and post-production by accurately reading and interpreting a Work Order and then proofing for errors or unacceptable standards
* Perform finishing operations such as laminating and/or mounting of printed pieces
* Report inventory levels and stock to be reordered to the center manager/production manager or franchisee.
* Clean and maintain storage areas
*
Ideal Qualifications for FASTSIGNS Sign Production Specialist:
* 1-2 years of experience in sign production preferred
* High school diploma or equivalent
* Ability to stand for long periods of time (4 hours or more)
* Ability to lift 50 or more pounds
* Flexibility to lean over a waist-high table and use back-and-forth hand motion to apply vinyl letters and graphics to a substrate
* Ability to work under pressure to output high-volume, high-quality work
* Ability to use light power equipment
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. Apply today!
Guest Relations Specialist
Customer service specialist job in Jamul, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Answers all incoming calls and provides the highest level of service during all interactions, using proper greetings while demonstrating genuine interest to ensure guest satisfaction. Responds to guest questions in a professional manner and follows enterprise standards.
* Takes room reservations accurately to be entered into property management system while using professional verbiage and etiquette.
* Maintains an inventory of available rooms, room assignments and accommodates guest preferences when possible. If preferences are not available, the Reservations Agent provides suitable solutions or alternatives. Blocks rooms as well as pre-blocks for special groups as needed.
* Maintain accurate logs of special requests and ensure these are accurately entered into the system.
* Tailor every interaction with guest needs and help to make room recommendation.
* Answers and directs all incoming calls using proper phone etiquette with a cheerful and pleasant voice; reviews and responds to voice mail in a timely manner.
* Answers guests' inquiries and prioritizes the guest's satisfaction.
* Assists Sweetwater Rewards players with troubleshooting to successfully establish online accounts.
* Maintains up-to-date knowledge of the Sweetwater Rewards program, promotions, events, hours of operations of venues, etc. so that guests will receive accurate and prompt information when requested.
* Effectively presents information to guests in a professional and articulate manner.
* Proficient in utilizing computer, phone system, and various programs for this position.
* Enters reservations for various special events, player functions and restaurant reservations.
* Communicates all guest concerns to department lead; ensures guest concerns are resolved in a prompt, courteous, efficient manner and with a sense of urgency.
* Takes messages for executive offices and various departments, and ensures messages are given to proper parties.
* Contact administrative team members by mobile phone as needed and conduct calls or radios the facilities department for service calls.
* Inputs comment card information for tracking and reporting purposes
* Must adhere to regulatory, department and company policies.
* Perform other job related and compatible duties as assigned and needed.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* High school diploma or equivalent
* Minimum of 1-year experience in guest service/hospitality
* Hotel room sales experience preferred
* Able to promptly and accurately follow instructions given by Leadership
* Strong interpersonal skills
* Must possess a friendly and outgoing demeanor
* Bilingual in a foreign language preferred
* Must have the ability to operate computer/computer software programs, copy machines, computer printers/embossers, and other office equipment
* Excellent telephone etiquette, verbal, and written communication skills required
* Must have schedule flexibility including evenings, weekends, holiday shifts, and overtime when needed
* Ability to earn and maintain Gaming License.
Client Specialist Associate
Customer service specialist job in San Diego, CA
You like interacting with people, fixing things and understand what it means to be a champion of a brand. You are the voice of the company for customers, you understand what it is like to be a customer and appreciate going above and beyond to delight people and solve their problems. This role is key to enhancing our customer-focused product and supporting its users.
Responsibilities
Deliver above-and-beyond customer service and experiences through phone, email and social media channels.
Explain complex investment principles clearly, helping prospects and customers see the benefits of our products.
Troubleshoot customer issues and concerns, investigating why they happened, and communicate to find rapid resolutions.
Act as the internal voice of the customer, offering insights to help build a better product.
Suggest improvements to company processes. (website, frequently asked questions, etc.)
Requirements
2-3 years of relevant work experience.
Expertise with customer service, financial services or retail banking.
Technical savvy, specifically the ability to navigate multiple systems simultaneously to respond to customer inquiries.
Exceptional written communication skills and ability to built rapport - you will speak with our customers through both email and over the phone.
Bonus Points
Customer service or related experience working with CRM systems (Salesforce, ZenDesk, ZoHo)
Private Client Experience Specialist - San Diego
Customer service specialist job in San Diego, CA
Are you ready to join a team that is redefining client experience excellence? Come join JPMorgan Private Client as a Client Experience Specialist to help support a team that is dedicated to delivering unparalleled service.
As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team.
Job Responsibilities
Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed.
Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers.
Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients.
Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters.
Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events.
Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager
Required Qualifications, Capabilities, and Skills
A minimum of two years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This role will report in the office on a hybrid schedule.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
Auto-ApplyDesign & Customer Service Advisor (Home Improvement Showroom)
Customer service specialist job in Laguna Hills, CA
Job DescriptionDescription:
Design & Customer Service Advisor (Home Improvement Showroom)
Entry Systems, a trusted family-owned garage door and gate company serving Orange County since 1972, is hiring a Design & Customer Service Advisor to join our Laguna Hills office.
If you enjoy creating great customer experiences, love design details, and want to work for a stable, local company with a strong reputation, this role is for you.
Pay & Benefits:
$22-$25/hr DOE + commission after 90 days
Full-time, Monday-Friday, 8:00 am-5:00 pm (
no nights or weekends
)
Health insurance, retirement plan, paid vacation, holidays, and sick pay
What You'll Do:
Serve as the first point of contact for garage door sales and design inquiries.
Guide customers through styles, colors, and feature options to help them design the perfect door.
Prepare and follow up on estimates to move projects from interest to installation.
Welcome showroom visitors (5-10 per week) and create a professional, friendly experience.
Answer multi-line phones, schedule service appointments, and process payments.
Maintain accurate customer records and notes in our system.
Stay current on product knowledge and design trends (training provided).
Career Growth:
This role is a great fit for someone who loves connecting with customers and has an eye for design. It's a stepping stone toward showroom design advising, sales, or management within our growing company.
About Entry Systems:
We're an Orange County family business founded in 1972, known for integrity, professionalism, and craftsmanship.
Our mission:
To bring peace of mind to our community through the services we provide with our certified technicians.
Requirements:
Required:
5+ years of customer service, office, or inside sales experience
Excellent phone and interpersonal communication skills
Professional, polished presence in person and on the phone
Organized and detail-oriented with strong data-entry accuracy
Comfortable working in a fast-paced, professional environment
Preferred (Nice-to-Have):
Experience in a showroom, design, or home improvement sales setting
Familiarity with preparing quotes, estimates, or proposals
Knowledge of garage doors, gates, or home design industries (a plus but not required)
Professional Services Veterinarian San Diego CA
Customer service specialist job in San Diego, CA
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This position can be based in San Diego, CA or Austin, TX
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in San Diego, CA or Austin, TX
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyPatient Account Specialist - PFS Billing Services
Customer service specialist job in San Diego, CA
Required Education/Experience/Specialized Skills:
Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements.
Knowledge of Medical Terminology and Medicare Compliance.
Familiarity with HIPAA privacy requirements for patient information.
Basic understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.
Ability to multitask and stay organized.
Good verbal and written communication skills.
Detail oriented and ability to prioritize work.
Requires a moderate level of interpersonal, problem solving, and analytic skills.
Knowledgeable on insurance and reimbursement process.
Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers.
Preferred Education/Experience/Specialized Skills:
Two years of patient accounts experience in a healthcare setting.
Working knowledge of healthcare EPIC software preferred.
Minimum two year experience billing Medicare, Medicaid, Blue Cross and Commercial insurance preferred, three or more years desired.
Knowledge in Excel, Word and basic computer functions such as saving documents, sharing documents
Demonstrate strong computer skills required. (Education may be substituted for experience in some areas.)
Demonstrate knowledge of accounts receivable practices, payer billing and reimbursement procedures and practices.
Working knowledge of hospital UB04, CPT-4, HCPCS, ICD-10 and Revenue codes.
Proficient in institutional insurance billing guidelines using 837I X12 Version 005010X279A1 transactions.
This is a Full Time (80 hours every pay period) benefited position, Monday-Friday for day shift. Over time additional hours when needed.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
As a Patient Account Specialist, you will be supporting the Billing Services department at our 4S Ranch Business Services location. This role is essential in managing a high volume of hospital Government Insurance/Billing documents, while also performing follow up actions to gather accurate information needed from patients, payers and providers. The ideal candidate is one who thrives in a fast-paced environment and has a passion for insurance and medical claims.
As a Patient Account Specialist, you will be responsible for the following:
Responsible for working aged reports and credit balances on a regular basis set by department guidelines.
Follows-up with insurance carriers timely on unpaid claims until claims are paid or only self-pay balance remains. Does not have claims written off for timely filing.
Processes rejections by either making accounts self-pay and generating a letter of rejection to patient or correct any billing error and resubmitting claims to insurance carriers.
Keeps updated on all billing requirements and changes for all insurance types.
Responsible for responding to all inquiries, billing denials, other correspondence and phone requests in an efficient, timely, and effective manner. Secures needed medical documentation required or requested by insurances.
Works with HIM staff to ensure that complete diagnosis/procedure codes and modifiers are reported to insurance carriers as required.
Working directly with the insurance company, healthcare provider, liable third parties, and patient to get a claim processed and paid
Works to help maintain Accounts Receivable (AR) days at or near target level set by the Hospital Senior Team.
Supporting continuous improvement of organization processes and personal knowledge and skills, and maintaining and protecting confidential information
Providing excellent customer service through cooperative working relationships, and meeting productivity and quality standards.
#LI-JS1
Auto-ApplyOutbound Call Center
Customer service specialist job in Chula Vista, CA
Job Description
JOB TITLE: Outbound Call Center
REPORTS TO: Call Center Supervisor
STATUS: Full-Time (6-month Contract)
THE ORGANIZATION
Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.
JOB PURPOSE:
The Call Center Representative is responsible for making outbound calls to assigned lists of patients to facilitate patient engagement and service utilization. The representative will provide information, assist patients in selecting primary care providers, and ensure the accuracy of patient records. The role also includes educating patients on the services available through the clinic and guiding them on eligibility and registration. Additionally, the representative assists with special projects as needed or when workload permits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Make outbound calls to Health Plan assigned Medi-Cal patients to Opsam Health who have not yet established primary care and schedule their appointments.
Make outbound calls to list of established patients that have lost to follow-up
Make outbound calls to patients as assigned
Perform patient registration and appointment scheduling
Engage patients by providing detailed information about clinic services and guiding them through the registration process.
Confirm and update patient information in the electronic health records system (ECW) to ensure accuracy.
Determine the patient's insurance status and assist with documentation for billing purposes.
Explain payment options, including the sliding fee scale, and arrange for payments as needed.
Recognize and respond to patients' needs for immediate or urgent care services.
Assist patients in navigating the healthcare system and understanding their benefits and eligibility.
Accurately enter data related to program eligibility, registration, and service documentation.
Assist with special projects as assigned, when workload permits, to support overall clinic operations.
QUALIFICATIONS:
Familiarity with Medi-Cal, contracted insurance plans, and third-party payer requirements preferred.
Proficient in Windows and Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills and the ability to prioritize tasks effectively.
Excellent verbal and written communication skills, with a focus on customer service and patient interaction.
Ability to build and maintain positive interpersonal relationships with diverse groups of people.
Flexibility to handle multiple tasks efficiently and maintain composure under pressure.
Demonstrated ability to follow instructions and exercise sound judgment.
Strong analytical skills and attention to detail.
Bilingual (English/Spanish or English/Tagalog) preferred.
EDUCATION AND EXPERIENCE:
High school diploma or GED required.
At least one year of experience in a customer service role, preferably within a healthcare setting.
Experience working in a community health center is preferred.
PHYSICAL DEMANDS:
Frequent use of a computer, telephone, fax, and copier.
Ability to sit or stand for long periods, bend, climb, and lift up to 25 lbs.
SALARY RANGE:
$21.00 - $24.00 per hour