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Customer service specialist jobs in Fort Myers, FL - 1,134 jobs

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  • Lead Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service specialist job in Bonita Springs, FL

    Store 2************1 S Tamiami Tr, Bonita Springs, Florida 34134 Shift Availability. Flexible Availability Job Type. Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be Customer Service Representative, Customer Service, Representative, Lead, Retail
    $27k-32k yearly est. 5d ago
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  • Client Service Specialist (Teller)

    Bank of The Ozarks 4.8company rating

    Customer service specialist job in Fort Myers, FL

    Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, help Client Service, Teller, Specialist, Customer Service, Banking, Retail
    $29k-35k yearly est. 6d ago
  • Service Advisor

    Camping World Holdings, Inc. 4.3company rating

    Customer service specialist job in Fort Myers, FL

    Determine specialized product needs and services by working directly with customers. Suggest add-on sales to increase average transactions. Provide price estimates for designated installations prior to scheduling appointments. Keep customers apprised Service Advisor, Advisor, Retail, Compensation
    $32k-43k yearly est. 6d ago
  • SERVICE ADVISOR

    Acmgmt LLC

    Customer service specialist job in Cape Coral, FL

    Experience required Chrysler experience preferred but not required CDK experience a plus We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic. "Florida Drug-Free Workplace: Pre-employment Drug Testing"
    $37k-65k yearly est. 6d ago
  • Customer Service Representative

    Benecard Services, Inc.

    Customer service specialist job in Bonita Springs, FL

    Under the direction of Call Center leadership, a Customer Service Representative is primarily responsible for handling incoming telephone calls and making outbound calls as needed. A Customer Service Representative may also be required to handle e-PA, e-mail and facsimile inquiries as needed and will have to meet established productivity and quality objectives. Initial training is 10 - 12 weeks in duration, Monday - Friday from 8:30 AM - 5:00 PM, work schedule change will be required after completing training. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond promptly to all incoming inquiries/issues from pharmacy providers, members, and authorized client representatives. Make outbound calls as needed. Navigate multiple systems across dual screens and clearly document each call. Stay current with new policies and procedures. Maintain strong working relationships with co-workers and managers in support of a cohesive team environment. Maintain required quality and productivity metrics. Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies. Gain timely supervisory assistance in the event the situation requires intervention or investigation beyond normal capacity. Treat others with dignity and respect and demonstrate empathy on a regular basis, especially during difficult situations. Other duties as assigned. QUALIFICATIONS Three years' experience in a call center environment, (Must have high school diploma) or equivalent. Process oriented, ability to work in a team environment, Knowledge of Microsoft Outlook, Excel and Word is preferred, Excellent written and oral communication skills are required, Demonstrated ability to work and make decisions in a fast-paced environment, Demonstrated ability to multi-task, Flexible work schedule as needed Proven track record of reliability Will need to support weekend and possible second shift work. We are an equal opportunity employer.
    $23k-31k yearly est. 6d ago
  • Customer Service Associate

    The Winn/Dixie Company 4.2company rating

    Customer service specialist job in Fort Myers, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-29k yearly est. Auto-Apply 17d ago
  • Fruit Expert- Customer Service

    Palmko Enterprises

    Customer service specialist job in Estero, FL

    The Fruit ExpertTM - Customer Service Associate ensures that the Edible service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience. Essential Job Functions and Responsibilities: • Demonstrates a strong understanding of product knowledge and quality standards • Welcomes and connects with every customer to provide excellent customer service • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals • Assists customers in the selection and purchase of Edible products • Uses effective sales approaches and displays strong knowledge of product line • Effectively converts customer inquiries into sales • Builds long-term relationships and builds the trust and loyalty of customers • Responds to customer needs • Maintains customer service area and equipment in a clean and appealing manner • Manages difficult customer situations in a calm and professional manner Maintains Quality Store Operations • As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards • Follows store policies and procedures for operational flow at each station • Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player • Presents oneself professionally and demonstrates clear communication with all customers and co-workers • Follows standards for merchandising, stocking, rotating and storing all products Financial Contribution • Follows cash handling and register policies • Follows inventory stocking and recording guidelines • Takes responsibility to learn all aspects of the position • Learns and demonstrates creating the Edible Experience • Learns and performs duties of customer Service, production, and/or delivery driver as needed • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
    $39k-86k yearly est. 60d+ ago
  • Customer Service Agent

    Sixt USA 4.3company rating

    Customer service specialist job in Fort Myers, FL

    Job Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $19 hourly 10d ago
  • Customer Experience Representative

    OPC Pest Service 4.1company rating

    Customer service specialist job in Naples, FL

    At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player. Apply in minutes from your mobile phone! Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. * Provide information to prospects and initiate new service * Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers * Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software * Resolving customer problems with invoices and billing questions * Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed * Maintain customer files on computer and in filing system * Validate technician paperwork for completeness and accuracy * File Technician paperwork in customer files * Update notes in system with technician and other employee customer information * Print, distribute, and review service tickets for technicians * Have a basic knowledge of technician's job and processes of company's treatment processes * Properly follow HomeTeam Pest Defense telephone etiquette procedures * Ability to calm and diffuse angry customers * Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by technicians There's plenty of perks too! * Competitive pay $$ * $18 Hourly + sales commissin opportunity * Comprehensive benefits package including medical, dental, vision * Company paid life & AD&D insurance * 401(k) plan with company match up to 6% * Employee stock purchase plan * Paid Time off and holidays * Employee discounts * Tuition reimbursement * Dependent scholarship awards * An opportunity to advance within the company * Recognition for a job well done * A friendly work environment * Employee referral bonuses * The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? * HomeTeam is the #1 pest management company to homebuilders * Currently performs more the 2,000,000 services a year * The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction * Pest Management Industry is growing and is a recession resistant line of business * Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. * HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Qualifications Minimum Requirements: * Must have 1 year of previous customer service experience * Entry level customer service skill and technique * Basic / entry level understanding of computers * Entry level skill on use of company telephone features and how to use them * Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: * Candidates must meet physical job requirements and safely perform the job duties with or without accommodation HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Minimum Requirements: * Must have 1 year of previous customer service experience * Entry level customer service skill and technique * Basic / entry level understanding of computers * Entry level skill on use of company telephone features and how to use them * Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: * Candidates must meet physical job requirements and safely perform the job duties with or without accommodation HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. * Provide information to prospects and initiate new service * Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers * Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software * Resolving customer problems with invoices and billing questions * Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed * Maintain customer files on computer and in filing system * Validate technician paperwork for completeness and accuracy * File Technician paperwork in customer files * Update notes in system with technician and other employee customer information * Print, distribute, and review service tickets for technicians * Have a basic knowledge of technician's job and processes of company's treatment processes * Properly follow HomeTeam Pest Defense telephone etiquette procedures * Ability to calm and diffuse angry customers * Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by technicians There's plenty of perks too! * Competitive pay $$ * $18 Hourly + sales commissin opportunity * Comprehensive benefits package including medical, dental, vision * Company paid life & AD&D insurance * 401(k) plan with company match up to 6% * Employee stock purchase plan * Paid Time off and holidays * Employee discounts * Tuition reimbursement * Dependent scholarship awards * An opportunity to advance within the company * Recognition for a job well done * A friendly work environment * Employee referral bonuses * The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? * HomeTeam is the #1 pest management company to homebuilders * Currently performs more the 2,000,000 services a year * The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction * Pest Management Industry is growing and is a recession resistant line of business * Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. * HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
    $18 hourly 3d ago
  • Operations/Dispatch and Customer Service Support

    Good Greek Moving & Storage

    Customer service specialist job in Fort Myers, FL

    Are you looking for an innovative, fast paced and rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Operations/Dispatch and Customer Service Support position is an essential and multifaceted role in our organization's operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations. Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE Key Skills/Qualifications Detailed orientated Skilled in documenting Important Data Precise data entry Strong Phone Skills Listening and verbal communications Astute, high energy and dependable Proficient in reporting Strong ability to multitask Ability to work effectively under pressure Must have 1-3 years Operations/Dispatch experience Bilingual a plus!!! Core Responsibilities Planning and coordinating jobs Setting schedules Maintaining driver\helper relationships Ensuring adequate capacity for job coverage Answering the telephone and making follow-up calls. CRM data entry/software data management Fielding Customer Service Inquires Provide ETA updates in company software and make relevant notes in shipment notes Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations Communicate with customer and with customer service on driver s schedule Log and track driver locations and activities Job Type: Full Time Salaried Position Salary and Benefits: Competitive Benefit Package Available Paid Training *Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-44k yearly est. Auto-Apply 40d ago
  • Service Professional (Seasonal)

    Proforce Pest Control

    Customer service specialist job in Fort Myers, FL

    Temporary Description Join the Buzz at ProForce! Seasonal Service Pro - Pest Control Hero! Job Type: Full-Time, Seasonal Pay: $19.00-$21.00/hr Schedule: Monday-Friday (with some Saturdays) - Seasonal hours vary! Make Homes Safer. Be a Pest-Fighting Pro. At ProForce Pest Control, we're not just bug-busters - we're home protectors. Our mission? Provide eco-friendly, people-first pest control with top-tier service that makes customers feel like VIPs. Now Hiring for the Upcoming Season As we prepare for our peak season, ProForce Pest Control is adding several Seasonal Service Professionals to our team. This role is ideal for individuals who enjoy hands-on work, customer interaction, and being part of a fast-moving, growth-oriented environment. Now we're looking for seasonal warriors to join the front lines as Service Professionals - no experience required. If you're hardworking, customer-focused, and ready to build a stable career with real growth potential, we'll train you every step of the way. What You'll Be Doing: Forget everything you think you know about pest control. This isn't just spraying and walking away - this is hands-on problem-solving and five-star customer service. You'll be: Inspecting homes and businesses for unwanted invaders (think ants, roaches, spiders - you name it). Crafting smart, safe treatment plans to keep pests out and peace of mind in. Delivering the kind of friendly, knowledgeable service that turns first-time customers into lifetime fans. Sharing expert tips with clients to help keep their spaces pest-free year-round. What Makes This Role Exciting: We train you - no experience needed. Bring a great attitude and a willingness to learn; we'll teach you the rest. No two days are the same. You'll be out in the field, solving real problems, meeting new people, and always learning. You'll be part of a great team. We're fun, focused, and all about growth - yours and ours. This could lead to more. While this role is seasonal, many of our top team members started just like this. Equal Employment Opportunity: ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law. Requirements What You Bring: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions). A knack for working outdoors, staying active, and solving problems. Great people skills - you know how to make customers feel heard and helped. A valid driver's license and clean driving record. Experience in pest control is a plus, but not a must. We'll train the right person! Your Success = Our Success We track performance with tools like: Route Efficiency & Completion Rates Customer Reviews & Net Promoter Scores (NPS) Safety First: We reward safe driving and smart handling of equipment What's In It For You: Competitive pay + performance incentives Hands-on training and certification opportunities A chance to turn seasonal into permanent A supportive, people-first culture Ready to Join the Hive? If you're someone who thrives on challenge, loves being out in the field, and believes every customer deserves VIP treatment - we want to hear from you. Apply now and help us make homes safer, one visit at a time. Salary Description $19 - $22 / hour
    $19-21 hourly 6d ago
  • Part Time Customer Service Associate

    The Hertz Corporation 4.3company rating

    Customer service specialist job in Fort Myers, FL

    The **Part Time** **Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $16.00/hr. **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $16 hourly 20d ago
  • Customer Service Insurance Advisor

    Happy Halloween

    Customer service specialist job in Estero, FL

    Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources About Us At Ted Todd Insurance, we believe exceptional service begins with people who genuinely care. Our Customer Service team is the heart of our agency supporting clients, solving problems, and ensuring every person who contacts us feels heard, protected, and valued. We are an ethical, compliance-focused, team-centered organization where doing what's right for the customer always comes first. If you thrive in a positive environment where teamwork, professionalism, and client relationships matter, you will enjoy being part of our culture. About the RoleAs a Customer Service Insurance Advisor , you are the voice of TTI for existing clients. You'll provide guidance, answer questions, resolve concerns, make policy updates, and identify coverage gaps always with integrity and clarity. Your mission is to create a WOW experience at every interaction by being knowledgeable, patient, solution-focused, and genuinely committed to helping people understand their insurance. This is not a sales role with quotas. It is a client relationship role focused on service excellence, accuracy, and consultative support. What You'll Do Handle 30+ inbound service calls per day with professionalism and empathy. Provide clients with a warm, educational, and exceptional experience every time. Communicate through phone, email, text, and chat with equal clarity and professionalism. Listen carefully to understand each client's needs and concerns. Set clear expectations and ensure timely follow-up on all service tasks. Review coverage and help identify potential gaps or exposures so clients can make informed decisions. Complete data entry and documentation across multiple platforms accurately and promptly. Work collaboratively with Sales, Retention, and other internal teams to solve problems and support clients. Uphold all compliance, documentation, and communication standards. This Role Is a Great Fit If You… Are a strong communicator who can explain information simply and clearly. Enjoy helping people and solving problems. Take pride in providing exceptional service not just “answering questions.” Thrive in a structured, supportive, in-office environment with a team mindset. Stay calm under pressure and handle multiple inquiries with professionalism. Have strong attention to detail and accuracy in documentation. Believe that doing what is right for the customer is non-negotiable. Qualities of a Successful Customer Service Advisor Communicates confidently across phone, email, text, and chat. Creates a WOW experience through friendliness, clear explanations, and reliability. Works collaboratively with teammates to meet client needs. Handles data entry with ease and accuracy. Brings a positive, unifying work ethic that supports a culture of teamwork. Is motivated by helping clients feel protected and supported. Qualifications Customer service or administrative experience preferred (insurance experience is a plus). Strong verbal and written communication skills. Ability to navigate multiple systems while assisting customers. High attention to detail and accuracy. 18+ and legally eligible to work in the U.S. High school diploma or equivalent. This is an in-office role. If you enjoy helping people and want to be part of a trustworthy, mission-driven team, we'd love to meet you. Compensation: $42,500.00 - $52,500.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join the Ted Todd Insurance Team Ted Todd Insurance (TTI), an Allstate agency with a longstanding history since 1986, is the largest Allstate agency operating out of Florida. We have a passion for growth and are actively seeking top talent from across the nation to join our dynamic team. With four offices spread throughout Florida, our mission is to leave both our customers and employees better than we found them. We operate with a foundation built on integrity, accountability, continuous development, and open communication. Why TTI? At TTI, we are proud of the inclusive and friendly culture we have built. Our insurance professionals are driven, exceeding their goals daily while making a significant impact in the insurance world. We prioritize a work environment where diversity is championed, and every individual's voice is heard. Our Commitment to Diversity and Inclusion We strive to be an organization free from discrimination, ensuring no one is treated differently based on race, religion, ethnicity, gender, gender identity, age, marital status, sexual orientation, veteran status, or disability status. We believe in the strength that comes from diversity and inclusivity. Professional Growth and Rewards At TTI, you will find a team dedicated to your professional and personal growth. We reward those who work hard, show compassion, and contribute to our mission of transforming the insurance industry. If our mission and values resonate with you, we believe you will thrive here at TTI. Join us and make a difference in the insurance world. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.
    $42.5k-52.5k yearly Auto-Apply 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer service specialist job in Fort Myers, FL

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 - $22.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $16-22 hourly Auto-Apply 60d+ ago
  • Customer Service & Marketing Associate

    Nuview Connections

    Customer service specialist job in Fort Myers, FL

    NuView Connections is a premier marketing firm that specializes in in-store direct marketing campaigns for leaders in the consumer entertainment industry Job Description In this customer service & marketing role we are looking for several positions to be filled. The people we are looking for should have experience within the customer service, retail, marketing, or food and beverage industries for a minimum of two years. We are looking for individuals who love working with new people but are looking to branch out from customer service and increase their financial situation. This position provides you with all the things you love about customer service, just with better benefits and more opportunity. As a customer service & marketing associate your responsibilities will start with providing a one of a kind customer experience. We are looking for someone who is a great relationship builder, and you typically can get along with almost anyone. You are not shy and love communication and are not afraid to step out of the box. You can work independently or within a large group, and always manage to get the job done. Must be comfortable in a fast paced retail setting, since you will be working with customers all day. You will receive training on all of the products we work with and represent. We are looking for these individuals to be cross trained through every avenue and aspect of our company since this person will be managing multiple responsibilities and products. Eventually we are looking for this person to be able to take their training and move into an upper level management position. Qualifications Characteristics & Must haves for these openings; - Must be available full time - Must be able to commute to the Ft. Myers area daily - Must be available on weekends - Have strong written and verbal communication skills - Must be comfortable working with people all day in a retail setting and not being in an office cubicle - Have a High School Diploma - Looking for advancement and to build their resume - Positive Attitude - Learning mentality - Looking for a fun atmosphere where you can grow your career Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-32k yearly est. 60d+ ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service specialist job in Fort Myers, FL

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-32k yearly est. 30d ago
  • Customer Service Associate

    Segrocers

    Customer service specialist job in Fort Myers, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-32k yearly est. Auto-Apply 18d ago
  • Sales Rep/Customer service

    RTA of Iowa

    Customer service specialist job in Fort Myers, FL

    Join Our Team Growing Team in Ft. Meyers FL! We are looking for dynamic and motivated individuals to join our team as a Customer Service/Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales to help us achieve our goals. Key Responsibilities: Provide excellent customer service to all clients and customers Assist customers with inquiries, concerns, and product information Process sales transactions accurately and efficiently Meet and exceed sales targets Build strong relationships with customers to drive repeat business Maintain a clean and organized work appearance Stay up-to-date on product knowledge and industry trends Qualifications: Previous experience in customer service and sales is preferred but not required Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong attention to detail and organizational skills Positive attitude and a willingness to learn Ability to work independently and as part of a team If you are passionate about providing outstanding customer service, enjoy interacting with people, and thrive in a sales environment, we want to hear from you! $500 fast start bonus based on production *Ask about our 3-6 month Management training Program
    $28k-41k yearly est. 60d+ ago
  • Dispatcher/Customer Service Representative / Full Time

    Garage Door Partners 3.6company rating

    Customer service specialist job in Naples, FL

    This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by helping customers book service appointments. Your skills and love for helping people solve problems is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand as the first touch with our company. We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who understands that customer service is a key part of how we reach goals. Our Customer Service Representatives are a critical roles within our call center team. Responsibilities Convert incoming customer calls into booked service appointments. Deliver scripts with an authentic cadence. Be clear, compelling and personable in all communication with customers. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Resolve customer complaints quickly - involving Call Center Manager as needed. Maintain customer database with accurate information. Support for Lead Dispatcher Assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences. Assist in updating customers throughout the day on the technician's progress. Requirements Develop a proven track record in customer service. Good typist and proficient with phone systems. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Service Titan experience is a plus. Personality that blends well with a fast-paced, goal-driven environment. Loves to win as a team. Support for Lead Dispatcher Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. FULL TIME, IN OFFICE POSITION: This is a full-time 5 days a week position that does require a weekend day / Schedule options can be flexible for candidate(s) who meet the skill sets required Sample Schedule 1 ( 9:00-5:30pm Sunday-Thursday ) Sample Schedule 2 ( 8:00-4:30pm Tuesday - Saturday ) Sample Schedule 3 ( 10:30am-7:00pm Monday - Friday ) Alternating 1 weekend day every 3 weeks TRAINING: Two (2) weeks Paid Training, M-F 8:30am-4:30pm w/ 30 min break PAY: Up to $30/hr. Join our winning team!
    $30 hourly 60d+ ago
  • Sales Department Appointment Setter & Customer Service Agent

    Sam Galloway Ford-Lincoln

    Customer service specialist job in Fort Myers, FL

    Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance
    $21k-27k yearly est. Auto-Apply 60d+ ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Fort Myers, FL?

The average customer service specialist in Fort Myers, FL earns between $22,000 and $39,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Fort Myers, FL

$30,000

What are the biggest employers of Customer Service Specialists in Fort Myers, FL?

The biggest employers of Customer Service Specialists in Fort Myers, FL are:
  1. Massey Services
  2. HEICO
  3. Nuview Union School District
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