Retail Customer Service
Customer service specialist job in Grand Forks, ND
Store - GRAND FORKS, NDDeliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires
Retail and/or customer service experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
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Auto-ApplyCall Center Specialist
Customer service specialist job in Grand Forks, ND
Responsive recruiter Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you'll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results.
Wages + Commission: $25-$30+/hour
Call Center Specialists have the potential to earn an average of $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals.
This is a position located in the Grand Forks Corporate Center.
Required skills and qualifications
1-2 years of Retail or Wireless experience or relevant experience
1-2 years of call center or customer outreach experience preferred
Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A
Experience handling inbound and outbound customer calls to achieve sales.
Ability to retain customers (keep in Verizon network)
Willingness to work in a commission-based environment
Excellent communication, collaboration, and interpersonal skills.
Exceptional time management skills.
Must be able to manage multiple tasks with proper attention to detail in each task.
Must be comfortable on the phone and doing customer outreach
Must have a reputation for exceeding expectations without constant oversight.
Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
What a Day in the Life Looks Like:
Customer Sales: The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions.
Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed.
Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits.
Lead Development, Generation, and Processing: You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders.
Benefits We Offer You:
At BeMobile, we believe in taking care of our team members both personally and professionally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including:
Health, Dental, and Vision Insurance
Employee Assistance Program (EAP)
401(k) with Employer Match after 90 Days
Career Advancement Opportunities
Pet Insurance
Verizon Service Plan Discounts
Financial Wellness Tools - SmartDollar by Dave Ramsey & Financial Counseling
Paid Time Off and Sick Pay
Maternity and Parental Leave
DeVry University Continuing Education Discounts
…and so much more! :)
Our Core Values:
Accountable: We take ownership.
Adaptable: We embrace change.
Driven: We continuously improve.
Helpful: We serve with humility.
Trustworthy: We do the right thing.
Equal Employment Opportunity & Employment Eligibility:
BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law.
All job offers are contingent upon successful completion of a background check.
BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law.
#CORP024 Compensation: $16.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our Purpose
To grow as a team while connecting our communities
Auto-ApplyClient Services Specialist
Customer service specialist job in Grand Forks, ND
Part-time Description
This is a part time 10-25 hour/week position that also includes a Saturday rotation.
The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and deposit account functionality. A CSS has cash handling responsibility and will use basic to moderate level mathematical skills to successfully balance their cash drawer daily. CSSs give excellent customer service by acting as the first point of contact for in-person and telephone client interactions.
Responsibilities
Transaction and Deposit Services
Complete daily routine tasks by time sensitive deadlines including but not limited to night drop, mail deposits, incoming / outgoing mail, vault balancing, foreign item processing and end-of-day tasks
Process a variety of banking transactions including but not limited to check cashing, withdrawals, deposits, loan payments, monetary instruments, credit verifications and assisting clients in entering safe deposit boxes
Follow bank procedures regarding safeguarding of bank currency, i.e. drawer, vault, coin and dual control responsibilities for vault buys / sells and ATM / armored truck shipments
Follow bank procedures regarding ordering of currency and coin from Federal Reserve Bank and Bank of North Dakota
Follow bank procedures regarding federal and state regulations such as Bank Secrecy Act (BSA) and Regulation CC
Service and maintain Customer Identification Program (CIP), account data and/or various customer requests including but not limited to address changes, online banking password resets, account closing, stop payments and debit cards
Image and rescan over-the-counter transactions in ImageCentre software
Review BSA reports and create detailed notes regarding pertinent findings
Scan and index documents via FDM Scanning
Customer Service
Responsible for following Premier Experience service standards to internal and external customers in person, on the telephone and through email / mail communication
Perform unique Premier Experiences aimed to enhance / build community / customer relations
Requirements
Qualifications
0 to 1 years of relevant experience
Highschool Diploma
Acts as a team player with excellent interpersonal skills and develops partnerships.
Takes initiative by proactively identifying what needs to be done and acts
Communicates effectively with excellent written and oral communication skills
Exhibits problem-solving, analytical thinking, and decision-making skills
Proficient computer skills including Microsoft Office (Word, Excel, Access)
Must work in an efficient, systematic way
Must display consistency, thoroughness, attention to detail, and strong organizational skills
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
Embrace change and encourage innovation.
Know when to ask for help and know when to offer help.
Better the places we live.
Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.
Disclosure
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.
Relief CSR Route Driver
Customer service specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
Relief CSR Route Driver
Customer service specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Customer Service Associate
Customer service specialist job in Crookston, MN
Job Description
Hugo's Family Marketplace has immediate opportunities for Part Time Customer Service Associates at our Crookston, MN location.
Opportunities to grow and advance within the company. Come work for a great community and family oriented company who is continually growing.
Competitive pay rates!
Great benefits for full-time employees, including Health, Vision and Dental Benefits, 401K, Paid Time Off and Holiday Pay. New Employee Discount!
Flexible Schedules to meet your needs. Nights, weekends and Holidays required.
Duties:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Assist customers with purchases as well as several additional services.
Includes light office work and recording, counting, and maintaining register drawers.
#hc150734
Customer Service Representative - IOU
Customer service specialist job in Grand Forks, ND
Job Description
Corner Home Medical is a family owned and operated business to service Minnesota and its surrounding areas with the best quality care for providing durable medical equipment to those in need.
Do you love working with people? We are in the business of helping and assisting people to stay in their homes as long as possible. If you are a person who enjoys interaction with customers and variety in your work, this is a great job for you! As a leader in our community and with the business continuing to grow, we are looking to add an outgoing, energetic representative to assist our clients in a retail setting.
What You Will Do:
Be knowledgeable of supplies, prices, and reimbursement.
Be a knowledge expert of Incontinence, Ostomy, and Urological supplies
Obtain insurance information and verify according to company guidelines.
Key all documentation into the computer and verify all information for completeness and accuracy.
Responds to customer questions and concerns.
What We are Looking for:
Previous experience in medical terminology, medical billing or related is helpful but not required.
Excellent written and verbal communication skills and phone etiquette skills.
Proven ability to stay organized and multi-task successfully with multiple priorities.
Must be able to read, write, and speak English fluently.
Experience within the medical field is preferred but not required.
Important Details:
Location: Grand Forks, ND
Job Type: Full Time, On Site
Schedule: Monday - Friday 8:30am - 5:00pm
Compensation: $20/hr
What We Offer:
Health & Wellness Benefits (Health, HSA, Dental, Vision)
Paid Time Off / PTO
401k match up to 4%
Life Benefits (Life Insurance, )
Paid Training
Career Advancement Opportunities
Referral Incentives
Customer Service Representative - Grand Forks, ND
Customer service specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep(01851) - 2705 S Washington St
Customer service specialist job in Grand Forks, ND
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative- Mornings Shifts
Customer service specialist job in Grand Forks, ND
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative
Customer service specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer service specialist job in East Grand Forks, MN
Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our East Grand Forks office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.
Job Duties:
Provide superior customer service by being professionally helpful, curious, and courageous
Process customer transactions accurately and proficiently
Maintain exceptional cash handling skills and accurate balancing
Consistently make customer introductions to banking partners to grow relationships
Diligently examine all transactions to prevent losses and deter fraudulent activity
Desired Skills:
High school diploma or equivalent
Cash handling experience preferred
Strong verbal and written communication skills
Attention to detail
Proficiency in computers
Salary range for this role is $18.00 to $20.00 per hour, depending on experience.
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
CLUB Customer Service Outfitter
Customer service specialist job in East Grand Forks, MN
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
Demonstrates products to customers.
Remains knowledgeable of advertised sales.
Helps meet metric goals and objectives for self and store.
Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
Provides daily feedback and reports in a timely and accurate manner.
Provides peer coaching, recognition, and support as a CLUB advocate and representative.
Provides service to all areas of the store based on business need.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High school diploma or equivalent experience
Experience: 0 to 2 Years of Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Excellent organization skills and attention to details.
Experience in a customer service environment.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Stand and/or walk during shift to assist customers on the sales floor, etc.
Hear well enough to constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists, hands and/or fingers
Constantly assess the accuracy, neatness and thoroughness of work assigned
Light work that includes lifting and moving objects up to 20 pounds constantly
Occasionally ascend or descend ladders, stairs, step stools, etc
Occasionally work in noisy environments
INDEPENDENT JUDGEMENT
:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Starting Pay Rate: $16.00 - $18.75
Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Dental
Vision
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Cabela's
Auto-ApplyRestaurant Guest Service Team Member
Customer service specialist job in Grand Forks, ND
Job Description
At Noodles & Company, our mission is to always nourish and inspire our team members, guests and the communities that we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life. Our noodles dishes are unique, multicultural and full of flavor. We believe that our team members should be too. We celebrate diversity and are committed to creating an inclusive environment where noodlers can bring their full self to work. Striving for a team that represents the diverse communities and guests we serve makes us better.
SUMMARY
We're looking for a Team Member to become part of our friendly atmosphere and join our enthusiastic crew. This is you if…you're passionate about providing guests with the best experience possible. You enjoy working with people who take food seriously yet have fun preparing and serving it. You are energized by possibility and committed to contributing to the collaborative spirit of the team. And you're looking for an opportunity to learn, grow and explore your career potential.
Restaurant Guest Service RESPONSIBILITIES
Greet guests to make them feel comfortable and welcome
Take guests' food orders and handle cash and credit transactions
Follow Noodles & Company's operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
Demonstrate knowledge of the brand and menu items
Serve food to guests in a courteous and timely manner
Quickly and accurately prepare food items including prep, noodles, salads, soups, sandwiches
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen, and prep areas
Effectively handle guest concerns and complaints
Work as a team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of Noodles & Company
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment
Position may include cook, cashier and/or server responsibilities
Must adhere to appearance standards
Free Shift Meal
Restaurant Guest Service KNOWLEDGE/SKILLS/REQUIREMENTS
Excellent guest service skills required
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Ability to work nights, weekends and holidays
Must be at least 16 years of age
Service Advisor
Customer service specialist job in Grand Forks, ND
Rydell Toyota of Grand Forks is seeking a Service Advisor to join our growing team in our service department. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
At Rydell Toyota of Grand Forks, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Our Company Vision
To Be So Effective That We Are Able To Be Helpful To Others
Our Promises to Our Guests
One low price, plain and simple, always
Relaxed shopping experience
Financial solutions for today and your future
Real cash value for your trade
The right vehicle at the right time
You can't buy the wrong vehicle
Dependable service to meet your needs
Our Promises to Our Employees
Unconditional dedication to excellence
Honesty and integrity in all decisions
Respecting the uniqueness of every individual
Encouraging you to make a difference
Championing your lifelong learning
Supporting you and your family
Giving back to your community
Schedule/Pay
Above-average wage of $24-$28/hour depending on experience
Schedule availability between the hours of 9am to 6pm Monday through Friday and every 4th Saturday 8am- 2pm
Benefits
Excellent health, vision, and dental insurance with family and child coverage
Short- and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Requirements:
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Auto-ApplyRelationship Specialist - Teller
Customer service specialist job in Thief River Falls, MN
We're hiring a Full Time Teller to work at the Thief River Falls, Minnesota Border Bank! Tellers create an exceptional customer experience from start to finish by helping customers make the most of their accounts by answering questions, proactively offering solutions, assisting and educating customers and prospects with deposits, withdrawals, transfer requests, and the sale of monetary instruments at Border Bank.
Schedule:
* Shifts are between 7:30am-5:30pm, Monday-Friday and rotating Saturdays 7:30am-12:30pm.
Teller Responsibilities:
* Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times.
* Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
* Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This includes also following bank-wide policies and procedures.
* Other duties may include, maintaining branch equipment and reporting any issues to supervisor, filling/balancing of the ATM, processing night and mail deposits, currency exchange, etc.
* Will be knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking. Always prioritize the customer's best interest in sales related activities.
Teller Education and Requirements:
* Prefer a high school degree, or equivalent.
* This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
* Must have the dexterity to count money.
Benefits:
* Paid Time Off & Paid Holidays
* Health & Dental Insurance
* Flexible Spending Account
* HSA + Employer Contribution
* 401(k) + Employer Match
* Bank paid Life Insurance & Long-Term Disability
* Optional Life Insurance
* Employee Assistance Programs (EAP)
* Wellness Benefit
* Civic and Recreational Benefit
* Education Assistance & more
Join our Border Bank team!
Cutomer Support Representative
Customer service specialist job in Grafton, ND
Job Details Grafton, NDDescription
Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It's about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again.
Customer Support Representative (CSR) Essential Duties
1. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:
Regularly visiting customers for machine setups and PDIs, start-ups, demonstrations, post-planting or post-harvest inspections, etc.
Acting as a main point of contact for technical support, quickly resolving customer inquiries related to equipment performance, maintenance, and operation.
Keeping customers informed with impeccable follow-up on all service requests, warranty claims, and Aftersales support activities.
2. Grow the Business: Actively promote parts and service with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area by:
Proactively recommending service and parts packages or retrofit kits during customer visits.
Identifying customers who are not currently working with Spudnik, or could work with us more, and make and implement plans to start consulting them.
3. Employees: Support and collaborate with the service team to maximize performance and provide exceptional service by:
Coordinating with Service Technicians on machine PDIs, setups, and service jobs, both in-house and in the field.
Sharing feedback and technical expertise with the Store Manager and Technicians to ensure continuous learning and improvement.
Providing training and mentorship to newer technicians as requested to ensure they understand equipment setups, customer service expectations, and technical processes.
4. Store Operations: Contribute to smooth Store operations by providing accurate documentation by:
Assisting in maintaining accurate records for parts orders, quotes, SROs, warranty claims, billable hours, etc.
Collaborating with the parts department to ensure timely availability of required parts for customer service jobs and ongoing maintenance needs.
Qualifications
Technical aptitude with agricultural or mechanical equipment.
Strong customer service and communication skills.
Ability to build rapport and manage client relationships.
Experience in field support, demos, or customer education preferred.
Detail-oriented with follow-through on technical support cases.
Ability to work independently and as part of a service team.
Must be able to occasionally lift and/or move up to 50 pounds.
Level 1 (Entry-Level/Foundational):
Capable and competent in performing tasks, contributing to the team, and focusing on learning and applying foundational skills.
Works under close guidance and supervision, requiring support for problem-solving and decision-making.
Completes assigned tasks efficiently but primarily focuses on individual contributions.
Shows eagerness to learn and develop but relies on established processes and routines.
Level 2 (Intermediate/Proficient):
Demonstrates strong competence in their role, able to handle more complex and varied tasks.
Works with moderate independence, taking initiative to solve problems and adapt to changing circumstances.
Balances efficiency with quality while optimizing work processes.
Acts as a proactive collaborator, supporting cross-functional efforts and driving team outcomes and success.
Level 3 (Advanced/Expert):
Operates at an expert level, consistently delivering high-impact results to drive success and solving complex challenges.
Works autonomously, taking ownership of outcomes, and trusted to make strategic decisions to elevate team performance.
Innovates and optimizes processes, introducing new methods to achieve goals more efficiently.
Demonstrates an excellent attitude, fostering collaboration, positivity, and alignment with organizational values; often oversees or mentors Level 1 and 2 employees.
Consistently goes beyond assigned tasks, works through time constraints, aligns efforts with long-term goals, and setting a strong example for others.
Program Service Representative
Customer service specialist job in Thief River Falls, MN
The Program Service Representative is responsible for setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Rep, you are responsible for the management of onsite/remote CPS Program operations, including maintaining established inventory levels, direct customer interaction, adherence to established safety standards, internal communication and issue escalation.
Schedule: Monday-Friday, 7:00am - 3:30pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
* Transport product to customers as necessary .
* Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
* Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
* Maintain expert knowledge of program systems and operations
* Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
* Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
* Comply with all organizational policies and procedures, including internal and customer safety standards.
* All other duties as assigned.
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
* High school diploma/GED and 1-2 years of material handling or warehouse experience.
* Minimum of 2 years experience in driving or customer management.
* Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
* The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
* 100% nearby daily travel.
* Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions.
* Basic computer knowledge including Microsoft Office.
* Ability to communicate effectively with both verbal and written communications with all departments within an organization.
* Ability to solve practical problems.
* Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.
Pay: $21.00/hr
Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.
The Würth Difference:
* Proactive supply chain solutions customized to your business, your industry
* Industrial products and services delivered with prompt, personal attention
* Inventory management solutions that keep your production line moving smoothly
* Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
* Maternity/Paternal leave after 1 year of service
* Tuition Reimbursement eligible after 1 year of service
* Health benefits and programs - medical, vision, dental, life insurance and more
* Additional benefits 401(k), short term disability, long term disability
* Paid Time Off, accrued per pay period, additional day earned per year of service
* 10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
* Linkedln - *************************************************************
* Facebook - **********************************
* YouTube - ***********************************************
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Manager Support Services Boulder Park Terrace
Customer service specialist job in Michigan City, ND
Leads the Support Services functions of Environmental Services, Laundry, and Food Services, . Ensures that these services meet or exceed industry standards for service quality and operational efficiency. Has the authority to take immediate action to remedy any situation which causes an imminent threat to the safety of the organization. Leads Colleagues with the following Key Results Areas in mind: Customer Satisfaction, Quality, People Growth, Organization Climate, Innovation, Productivity and Economics. Reports to the Executive Director.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
* Manages the functions of the departments mentioned above according to State and Federal requirements.
* Develops Colleagues, both as a team and individually, to provide the climate for motivation to be the best.
* Assures training, formal and On-the-Job, to assure adequate knowledge of job duties to enhance Colleague satisfaction.
* Interviews appropriately to hire the best people for the organization and the best "fit" for the departments. Evaluates, rewards, and disciplines Colleagues as appropriate to assure that the best people are the ones working at the organization.
* Assumes fiscal responsibility for the departments, assuring compliance to capital, labor and expense budgets.
QUALIFICATIONS REQUIRED
* High School Diploma or equivalent required.
* Five years supervisory experience with knowledge of the support services areas.
QUALIFICATIONS PREFERRED
* Bachelor's Degree in Business or support services health related field.
Additional Information
* Schedule: Full-time
* Requisition ID: 25005278
* Daily Work Times: 6am - 2:30pm
* Hours Per Pay Period: 80
* On Call: Yes
* Weekends: Yes
Relationship Specialist - Teller
Customer service specialist job in Thief River Falls, MN
Job Description
We're hiring a Full Time Teller to work at the Thief River Falls, Minnesota Border Bank!
Tellers create an exceptional customer experience from start to finish by helping customers make the most of their accounts by answering questions, proactively offering solutions, assisting and educating customers and prospects with deposits, withdrawals, transfer requests, and the sale of monetary instruments at Border Bank.
Schedule:
Shifts are between 7:30am-5:30pm, Monday-Friday and rotating Saturdays 7:30am-12:30pm.
Teller Responsibilities:
Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times.
Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This includes also following bank-wide policies and procedures.
Other duties may include, maintaining branch equipment and reporting any issues to supervisor, filling/balancing of the ATM, processing night and mail deposits, currency exchange, etc.
Will be knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking. Always prioritize the customer's best interest in sales related activities.
Teller Education and Requirements:
Prefer a high school degree, or equivalent.
This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
Must have the dexterity to count money.
Benefits:
Paid Time Off & Paid Holidays
Health & Dental Insurance
Flexible Spending Account
HSA + Employer Contribution
401(k) + Employer Match
Bank paid Life Insurance & Long-Term Disability
Optional Life Insurance
Employee Assistance Programs (EAP)
Wellness Benefit
Civic and Recreational Benefit
Education Assistance & more
Join our Border Bank team!
Job Posted by ApplicantPro