Customer service specialist jobs in Grand Forks, ND - 69 jobs
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Customer Service Specialist
Customer Service Representative
Customer Service Agent
Hospitality Specialist
Service Specialist
Center Specialist
Relief CSR Driver
Ameripride Services 4.3
Customer service specialist job in Grand Forks, ND
The Relief CustomerService Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, CustomerService, Manufacturing
$32k-38k yearly est. 2d ago
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Insurance Customer Service Agent
Bank Forward 4.0
Customer service specialist job in Grand Forks, ND
Job Description
At Insure Forward, our greatest asset is our employees. The commitment to our employees is shown by investing in them through a competitive compensation package, professional development opportunities, and having an Employee Stock Ownership. Working for a widely respected company with a rich tradition, in an atmosphere of enthusiasm, positivity, with a culture grounded in teamwork focused on the future is what can be expected at Bank Forward…It's Simply the Forward Way!
Benefits: Health (Traditional and High-Deductible plan options), Dental, Vision, Medial & Dependent Care FSA, HSA, 401k, Employee Stock Ownership, Company paid Life and Long-term disability insurance, Voluntary paid benefits, Paid Time Off, Holidays. Extended Medical Absence Leave.
Work Hours: Full-time; Monday through Friday, 8-5pm.
Skills / Requirements / Qualifications:
Must be licensed in Property/Casualty insurance or be willing to obtain licensing within the first six months of employment.
Maintain new and renewal insurance business.
Field customer requests involving insurance policies.
Review all downloaded activity from carriers for accuracy and handle invoicing for transactions.
Establish and maintain confidential files and records.
Efficiently process renewals, endorsements, change requests, claims and deposit premiums.
Quote and remarket customer accounts as needed.
Bachelor's degree in business, accounting, finance, sales, marketing, or the equivalent combination of education and insurance work experience.
One year of insurance experience preferred.
Equal Opportunity Employer
#hc218039
$28k-32k yearly est. 16d ago
Operations Center Specialist
University of North Dakota 4.1
Customer service specialist job in Grand Forks, ND
Classification * $36,400-$40,000 annual, Non-Exempt (Eligible for overtime) * 40 hours per week will work onsite the Grand Forks, ND campus. The 24/7 Operations Center is responsible for receiving, coordinating, and dispatching emergency and non-emergency calls related to overall campus operations. The Center is also responsible for central station monitoring for critical UND systems. This position works as part of a team within the 24/7 Operations Center.
Duties & Responsibilities
* Answer calls for service and dispatch of appropriate personnel; responsible for customer-focused service.
* Answer incoming calls for service and safety.
* Evaluate and prioritize incoming calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatch.
* Exercise independent judgement while following appropriate procedures and policies in choosing the appropriate order in which to complete assigned tasks and initiate proper responses by other UND staff.
* Perform other related operator and dispatch duties as may be assigned by the department.
* Operate security and building automation control and maintenance systems; locate, implement, and document required changes as needed per the request received from Facilities Management staff; prepare and maintain departmental records.
* Evaluate nature and location of the alarm and provide timely notification and/or dispatch of appropriate personnel in accordance with operational procedures.
* Responsible for proper documentation of all alarms and central points.
* Responsible for immediate notification of all fire/life/safety alarms, dispatching of appropriate emergency response personnel and follow-up notifications for other personnel in accordance with operation procedures.
* Responsible for the safety and security of all audio and video recorded data.
* Prepare and maintain official records and action taken.
* Input, update, request, transmit, and query information from a variety of sources to maintain accurate records.
* Follow established procedures for issuing to or returning keys and electronic door access.
* Prepare and maintain official records and actions taken.
* Responsible for the safety and security of all keys or building access devices distributed from the Operations Center.
* Responsible for scheduling of doors to lock/unlock for special events.
* Responsible for approval/removal of electronic door access requests within EBI security manager.
* Assists in timely and appropriate dispatch of officers and first responders during incident response. Provide back up for Operations Center Manager during emergency situations.
* Under the direction of the Operations Center Supervisor assist and provide back up during an emergency situation.
* Works within the National Incident Management System (NIMS) and when required, participates in the UND Emergency Operations Plan and associated operations implementation to include notification of response personnel for the Emergency Management Team and/or Crisis Response Team.
* Responsible for timely response, situational awareness and dispatching for 911 calls for UND's jurisdiction in coordination with the Grand Forks Public Safety (PSAP) and local and regional emergency services.
* With appropriate authorization, transmits emergency mass notification messages and/or timely warnings.
* Monitors weather conditions and operates UND's mass notification equipment when required.
* Performs other emergency management duties as assigned by the department.
Required Competencies
* Excellent verbal and written communication skills.
* Ability to work with diverse customers.
* Excellent CustomerService skills.
* Ability to maintain confidentiality.
* Ability to work for ALL shifts (days, nights, weekends, holidays)
Minimum Requirements
* 3 years of post-secondary education OR experience in dispatch, call center, emergency response, facilities, customerservice, or a related operational environment.
* Professional experience with Microsoft Word, Excel, and Outlook.
* Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
* Experience working in a 911 call center.
$36.4k-40k yearly 2d ago
Service (Maintenance) Specialist
Centerspace
Customer service specialist job in Grand Forks, ND
Cardinal Point Apartments in Grand Forks, North Dakota
What's in it for you?
The base salary for this position is expected to start at $21.00- $25.00/hour, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate's credentials, relevant experience, and primary job location, with consideration given to internal equity.
This position is also eligible for:
Quarterly Lease Renewal Bonus
Competitive PTO
Generous time off - 10 paid holidays, plus diversity day and your birthday
Paid Caregiver and Paid Parental Leave
20% Rent, Parking, and Storage Discount for Centerspace rents
32 Paid Hours of Volunteer Time Off
Medical/Dental/Vision Benefits - 1st of Month Following Start Date
Centerspace Stock Purchase Plan
401(k) match up to 5% per paycheck
Tuition Reimbursement & Scholarship Program
About Centerspace: Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate support offices located in Minneapolis, Minnesota and in Minot North Dakota, along with onsite operations in six states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team.
Maintenance Specialistnician
A Day in the Life:
In our Maintenance Specialist role, you will work with the Service team to help prepare new apartment homes for our residents. You will be assisting in routine repairs of building systems and completing service requests. You play a supporting role in the upkeep of the property's buildings and grounds, while providing excellent customerservice to our residents.
Key Role Responsibilities:
Perform general maintenance such as plumbing, electrical, HVAC repairs, carpentry, appliance repairs, painting/drywall, etc.
Maintain efficient operation and upkeep of the property buildings and grounds
Perform routine maintenance on vacant units prior to new resident occupancy
Respond to resident service requests; enter and track requests using a work order system
Keep all amenity areas in clean and operable condition. Seasonally, assist with snow removal and groundskeeping.
Requirements Include:
Must be available for on-call work (possible evening, weekend, and overnight calls) via a rotating schedule.
Valid driver's license.
Willingness to learn and complete plumbing, electrical, carpentry, dry-wall and painting tasks. Prior knowledge in these areas is helpful, but not required.
We can't create Better Every Days without YOU! Apply now!
$21-25 hourly 30d ago
Customer Service Representative
Premier Marine 4.3
Customer service specialist job in Angus, MN
At Premier Marine, we believe that people come first, and as a valued CustomerService Representative, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, youll join a dedicated team where your contributions matter. Here, youll work on building the worlds best pontoons in a supportive environment that focuses on your personal and professional development. We're committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water.
Essential Job Functions
Proactively manage relationships to exceed customers expectations.
Oversee assigned customer accounts.
Serve as an internal advocate for customers/Dealers.
Document key processes and drive continuous improvements.
Ensure customer questions and issues are brought to a timely resolution.
Facilitate the receipts of new orders, data entry and communications with customers/Dealers.
Work with production, purchasing and engineering in meeting customer requests.
Other tasks and duties as assigned.
Provide phone coverage for our summer hotline (up to 4 weekends of which 1 can be a holiday between Memorial Day and Labor Day.
Management Responsibilities
This position has no supervisory responsibilities.
Requirements:
Required Skills/Abilities
The ability to be flexible and work in a rapidly changing environment is required.
Willingness to create a positive, energizing, and rewarding environments for all coworkers.
Interpersonal skills: adept at conflict resolution, and working in a collaborative environment, dialogue with others on issues, and openness to being influenced by others.
Ability to interact with a diverse group of management, co-workers, and subject matter experts.
Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
Aptitude for technology.
Fanatical devotion to serving customers with excellence.
Demonstrated analytical and problem-solving skills.
Pleasant demeanor and professionalism to all.
Excellent organizational skills and written/oral communication skills.
Customer-facing communication skills preferred.
Education and Experience
High School degree or equivalent
Prior customerservice experience preferred
Marine Industry experience preferred
Experience in a Technical Support environment preferred
Physical Requirements
Ability to sit and/or stand for long periods of time.
Ability to lift 50 pounds.
Ability to walk to indoor and outdoor locations of factory.
*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
Premier Marine LLC retains the discretion to add duties or change the duties of this position at any time.
PIbad67c3afec0-31181-39541422
$37k-44k yearly est. 7d ago
Relief CSR Route Driver
Vestis 4.0
Customer service specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief CustomerService Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CustomerService Representative Drivers must be able to balance exceptional customerservice with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CustomerService Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
$24 hourly 14d ago
Relief CSR Route Driver
Vestis Services
Customer service specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief CustomerService Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CustomerService Representative Drivers must be able to balance exceptional customerservice with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CustomerService Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$24 hourly 16d ago
Customer Service Representative - Grand Forks, ND
Kedia Corporation
Customer service specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 1d ago
Customer Service Representative Nights and Weekend
Planet Fitness-PF Baseline Fitness
Customer service specialist job in Grand Forks, ND
Job DescriptionJob Title: CustomerService Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customerservice to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
CustomerService: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customerservice skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$29k-37k yearly est. 3d ago
Customer Service Rep(01881) - 801 S 42nd St.
Domino's Franchise
Customer service specialist job in Grand Forks, ND
CustomerService Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customerservice representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job
your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 4d ago
Customer Service Representative
Peripheral Energy 4.3
Customer service specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a CustomerService Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our CustomerService Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customerservice or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customerservice experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-36k yearly est. 1d ago
Hospital Admitting Specialist
Devils Lake
Customer service specialist job in Grand Forks, ND
Everything we do is underscored by a why - and that why is one another.
The Hospital Admitting Specialist accurately schedules patient appointments and procedures and updates demographic and insurance information, completes pre-registration during scheduling of discharge appointments, accurately registers patients for their admission, collects insurance co-pay and procedural pre-pays, and completes insurance verification. This position also promotes good public relations and stays customer focused at all times to ensure patients and their families' needs are met. They remain positive, cooperative and supportive to patients, families and fellow colleagues. The Hospital Admitting Specialist follows HIPAA, payer, and other regulations and documents all pertinent information as required in the various essential job functions. The Hospital Admitting Specialist is responsible for answering incoming calls and responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures.
Typical schedule is 14 hours per week; Tuesdays and Wednesdays from 3.30 pm - 11 pm (occasional holiday)
Essential Job Functions:
Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
Accurately registers patients into the EPIC system by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Record and collect necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines. Covers both Hospital Admitting registration desk, ER admitting desk, and Urgent check in desk and complete in room registration and scheduling. Visits patient rooms to ensure all necessary registration documents have been signed. Creates accounts for new patients and update accounts for previous to ensure accurate services and account processing.
Interprets physician orders and referrals to determine service needs and schedule patient visits while coordinating appointments with other departments to meet the needs of the patient and provider. Calculates patients' co-pays, deductibles, and co-insurance and attempts to collect amounts from patients.
Utilizes appropriate strategies to activate and/or verify the insurance coverage of patients and obtain benefit information such as co-payment, and co-insurance amounts. Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtaining authorizations/pre-certifications, and completing other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ.
Completes bed placement for patients admitted into the hospital.
Modifies work schedule to meet department goals/deadlines and the needs of the department and patients.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Work Experience:
• Required: A minimum of 1 year Related Experience
Language Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
• Sit: Frequently (34-66%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%)
Weight Demands:
• Lift -Floor to Waist Level: Sedentary (
Working Conditions:
• Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not Applicable
Driving Requirement Definitions:
Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
Infrequent Drivers: Persons who are generally not expected to drive.
Driving Requirement for this position:
Infrequent DriverReference ID: R7112
Making a real difference. For one another.
To take the best care of our patients and community - including friends, family, and neighbors - we need people who are committed to growth, excellence, and one another.
At Altru, you'll find a culture where support and teamwork are at the heart of what we do. You'll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.
Join our team and be a part of a small community with a big heart.
Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)
$32k-42k yearly est. Auto-Apply 2d ago
Customer Service Representative
Grove Mechanical
Customer service specialist job in Crookston, MN
Are you looking for an exciting opportunity to join a dynamic team and make a positive impact? Look no further! Grove Mechanical is currently seeking a dedicated and enthusiastic CustomerService Representative to join our on-site team in Crookston, MN.
You will work Monday-Friday, 8am-5pm. You will make a salary of $37,000 - $45,760 per year.
But that's not all we offer! You can also enjoy these excellent benefits and perks:
Paid vacation and paid holidays
Paid training
Retirement plan with a match
Health insurance
The chance to level up your skills
And more!
Join us!
WANT TO KNOW MORE ABOUT US?
At Grove Mechanical, we're not just fixing HVAC; we're crafting comfort with a mission to redefine industry standards. Our values revolve around excellence, collaboration, and a commitment to learning. Join a team that thrives on the synergy of expertise and innovation. We value our employees, and our team atmosphere is the heartbeat of our success.
DOES THIS SOUND LIKE YOU?
You will play a crucial role in ensuring the smooth operation of our business. You will be responsible for answering incoming phone calls, addressing customer inquiries and concerns, and providing exceptional service every step of the way. Additionally, you will be in charge of scheduling appointments and dispatching our skilled technicians to meet our customers' needs promptly and efficiently. Your commitment to ensuring customer satisfaction will be at the forefront of your responsibilities, as you strive to exceed their expectations and build lasting relationships.
Positive attitude
Organizational skills
Ability to multi-task
Good communicator
READY TO APPLY?
If you believe that this position matches your requirements, applying for it is a breeze. The whole application process can be completed in under 3 minutes. Best of luck!
Must be able to pass a background check. Any job offer will be based on the results of background testing.
$37k-45.8k yearly 6d ago
Customer Service Rep
Carsonvalleyhealth
Customer service specialist job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15-20 hourly 9h ago
Customer Service Rep
TCH Group, LLC 2.9
Customer service specialist job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15-20 hourly 9h ago
Insurance Customer Service Agent
Bank Forward 4.0
Customer service specialist job in Grand Forks, ND
At Insure Forward, our greatest asset is our employees. The commitment to our employees is shown by investing in them through a competitive compensation package, professional development opportunities, and having an Employee Stock Ownership. Working for a widely respected company with a rich tradition, in an atmosphere of enthusiasm, positivity, with a culture grounded in teamwork focused on the future is what can be expected at Bank Forward…It's Simply the Forward Way!
Benefits: Health (Traditional and High-Deductible plan options), Dental, Vision, Medial & Dependent Care FSA, HSA, 401k, Employee Stock Ownership, Company paid Life and Long-term disability insurance, Voluntary paid benefits, Paid Time Off, Holidays. Extended Medical Absence Leave.
Work Hours: Full-time; Monday through Friday, 8-5pm.
Skills / Requirements / Qualifications:
Must be licensed in Property/Casualty insurance or be willing to obtain licensing within the first six months of employment.
Maintain new and renewal insurance business.
Field customer requests involving insurance policies.
Review all downloaded activity from carriers for accuracy and handle invoicing for transactions.
Establish and maintain confidential files and records.
Efficiently process renewals, endorsements, change requests, claims and deposit premiums.
Quote and remarket customer accounts as needed.
Bachelor's degree in business, accounting, finance, sales, marketing, or the equivalent combination of education and insurance work experience.
One year of insurance experience preferred.
Equal Opportunity Employer
$28k-32k yearly est. 10d ago
Customer Service Representative - Grand Forks, ND
Kedia Corporation
Customer service specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 60d+ ago
Customer Service Representative- Mornings Shifts
Planet Fitness-PF Baseline Fitness
Customer service specialist job in Grand Forks, ND
Job DescriptionJob Title: CustomerService Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customerservice to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
CustomerService: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customerservice skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$29k-37k yearly est. 23d ago
Customer Service Representative
Peripheral Energy 4.3
Customer service specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a CustomerService Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our CustomerService Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customerservice or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customerservice experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-36k yearly est. 60d+ ago
Customer Service Rep(01979) - 601 N Broadway
Domino's Franchise
Customer service specialist job in Crookston, MN
CustomerService Representative/Pizza Maker - Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customerservice representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service specialist earn in Grand Forks, ND?
The average customer service specialist in Grand Forks, ND earns between $25,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Grand Forks, ND