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Customer service specialist jobs in Greenville, SC

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  • Sales Support Specialist

    Find Great People | FGP 4.0company rating

    Customer service specialist job in Greenville, SC

    A nationwide distributor is seeking a Sales Support Specialist to join their office team in Taylors. This role supports the sales representatives by managing orders and customer accounts. You'll serve as the communicator between sales reps, vendors, and internal teams to ensure smooth order processing and exceptional customer service. This is an on-site Direct Hire role. Key Responsibilities: Assist sales representatives with order management, including creating and tracking sales orders Maintain and update customer accounts, addressing inquiries and resolving issues promptly Enter and process sales and purchase orders Coordinate with the Inventory Manager to confirm product availability and resolve stock issues Process product returns accurately and efficiently Provide timely, detailed information to the sales team to support decision-making Qualifications: Experience with cloud-based ERP or accounting system Familiarity with sales orders, purchase orders, and customer invoicing Strong organizational skills and attention to detail Excellent communication and interpersonal abilities for working with customers and vendors Ability to prioritize tasks and thrive in a fast-paced environment High accuracy in data entry and record-keeping Team-oriented mindset with the ability to work independently Compensation & Benefits: $45,000-50,000 Health, dental, and vision benefits 401k plan with matching HSA with matching Schedule: Monday through Friday, 7:30am to 4:30pm
    $45k-50k yearly 3d ago
  • Student Engagement Specialist

    Gardner-Webb University 4.0company rating

    Customer service specialist job in Boiling Springs, NC

    Gardner-Webb University is currently seeking to hire a Student Engagement Specialist. Please review the details below regarding job responsibilities, qualifications and application instructions. Primary Responsibilities: (Enrollment Counselor) * Collaborate with the AVP of Digital Learning Enrollment, Director of Enrollment Marketing and Communication Strategies, and the faculty of the college of Education in developing, implementing, and assessing marketing and recruiting plans for on line degree completion and Graduate Education programs. * Communicate consistently and effectively with applicants and prospective students in person, by phone, text messaging, printed media, and on line. * Initiate, develop, and maintain partnerships with local school systems, community colleges, colleges, universities, and other organizations to facilitate and enhance recruitment. * Evaluate monthly activity against standards and personal inquiry goals. * Represent the University at career fairs, professional conferences, and trade shows. Travel, potentially, overnight, will be expected. * Matriculates a required number of online Undergraduate and Graduate new students each term. * Maintain a detailed knowledge of all degree programs of the college of Education, including requirements, curriculum policies and procedures, student and faculty accomplishments, and general knowledge about Gardner-Webb Online and the University as a whole. * Meet quantitative and qualitative departmental goats for inquiries, applications, admitted, and enrolled students. * Verify that applicant credentials are complete for consideration by admissions committees. * Work collaboratively with colleagues in Financial Planning, Registrar services, student success, and other campus offices to ensure a smooth and consistent transition from applicant to student. Primary Responsibilities: (Success Coach) * Provide all accepted students with a personalized advising session using a degree audit toot that facilitates monitoring students' academic progress toward degree completion * As both the enrollment counselor and the success coach, maintain a friendly, service-oriented relationship with students through effective phone, email, video conference, and face-to-face communication, from inquiry all he way through graduation * Guide and assist prospective applicants and applicants through the admissions process, including answering questions related to acad1emic program requirements, transfer credits, transcript submission, online and seated learing options, and other application-related * Manage applicant documents and assist applicants in completing their file * Develop and maintain individualized curriculum plans consistent with personal, professional, academic goals * Lead retention and graduation rate efforts through consistent communication with students and reaching out to students each semester (and throughout the academic semester) to assist them with registration for the next semester, addressing holds on their account, or with any other steps necessary to persist to graduation. Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application and include a letter of interest, résumé, and names and contact information for at least three professional references with their submission. Gardner-Webb University (gardner-webb.edu) is a coeducational, residential, private, historically Baptist, Christian institution, located in Boiling Springs, North Carolina with easy access to Charlotte, Asheville, and Greenville-Spartanburg. The University offers 80+ undergraduate and graduate degree programs to approximately 3,000 students. GWU is a Carnegie-classified Doctoral/Professional University. In 2023, Gardner-Webb was home to students from 93 counties in North Carolina, 44 US states, and 43 foreign countries. GWU is a NCAA Division I institution with 22 athletic teams and 460 student-athletes.
    $30k-37k yearly est. 21d ago
  • Private Client Specialist I - Greenville, SC

    TDI 4.1company rating

    Customer service specialist job in Greenville, SC

    Hours: 40 Pay Details: $ 25.75 - $38.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: TD Wealth Job Description: The Private Client Specialist I acts as sales and relationship support for Relationship Managers and Investment Advisors who serves clients in the high-net-worth segment, supporting banking, lending, and High Net Worth Investing. The PCS I is primarily responsible for the onboarding process for clients, focusing on the timely and accurate initiation, transfers and communication about new account openings and fundings. The PCS I will be expected to participate in basic financial planning discussions and client relationship reviews. This role will support other team members (Relationship Managers, Trust Advisors, or Investment Advisors) and provide consistent and accurate administrative, analytical, and service support. Depth and Scope: Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth Under supervision, demonstrates competence executing tasks on required platforms (Private Banking, Investments and Trusts) Handles complex financial transactions where products and services are highly competitive Is competent using financial planning software May act as a subject matter expert to Sales Support team Coordinates with relationship mangers to ensure that all new clients receive the complete onboarding experience. This includes a thorough client discovery, an introduction to the IA and TA as per client need, and the completion of all requisite client profiling documents Assists in deepening wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions; maximizes profitability, while ensuring the client receives an exceptional client experience Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients May act as primary contact for client relationships with regards to portfolio information and basic financial planning May resolve more difficult Client issues, problems, and requests Identifies opportunities within the portfolio to seek ways to Retail, Commercial and other Wealth Partners Executes in a manner that is compliant with regulations, policies, and procedures Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g., OCC, SEC, FINRA etc.); ensures all Continuing Education requirements are attained Responsible for understanding and adhering to TD Wealth FCRM/ATF Policies and Procedures Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit FCRM procedures Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors Represents TD Wealth to the public in a professional manner Is involved in your community and supports TDBG charity and community initiatives Ensures service to external clients and/or internal clients reflects TDBG standards and guiding principles Through proactive communication (verbal/written), supports the assigned team members in meeting service commitments to clients Provides consistent and accurate administrative support to assigned team members including filing, report generation, presentation material, written proposals, and spreadsheet reporting Efficiently manages and promptly responds to all incoming inquiries/requests for information independently/or direct to appropriate person or area Completes all applicable specialized training Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services, and other responsibilities in accordance with wealth management area of specialization Maintains various databases and computer systems by entering transactional and other data, updating information as necessary and ensuring data accuracy; creates reports summarizing information, as required Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas Keeps others on the team informed about status of account administration, retention, and projects Completes assigned administrative/Client service tasks within policy and operating procedures Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction Education and Experience: Bachelor degree preferred Internal candidates: 3+ years of experience working with TD's client platforms required Series 7, 63/65 or 66 registrations required. Candidates may be considered should they have at least one of the required registrations. If hired, candidate will need to acquire all licensing within a defined period outlined at the time of hire Knowledge of investments, banking and credit products preferred A self-starter, ability to work with minimal supervision Ability to excel at administration and be exceptionally well organized Demonstrates considerable initiative in providing a high level of organization Experience in professional services and with working with affluent clients is required. Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential Possess a reasonable knowledge of investments, and can generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role Demonstrates ability to manage multiple responsibilities and timelines Proven track record of delivering results and executing with excellence Excellent written and verbal communication skills Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $25.8-38.5 hourly Auto-Apply 5d ago
  • Customer Support Representative

    RBC 4.9company rating

    Customer service specialist job in Simpsonville, SC

    Job Title: Customer Support Representative Reporting to: Inside Sales Supervisor Job Summary: The Customer Support Representative provides customer service excellence to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally. As the central point of contact for inquiries, you will provide solutions within your scope and escalate issues as needed. This role is critical in ensuring Dodge remains a leader in North American industrial automation. Key Responsibilities: Customer Service Manage inbound customer requests via multi-channel pathways. Respond promptly and professionally to customers. Oversee all customer service requests to completion (orders, quotes, returns, etc.). Teamwork Ensure continuous customer support by filling in for teammates when needed. Provide support for management issues as they arise. Ongoing Learning Complete ongoing training on systems, products, and processes. Apply critical thinking skills effectively. Organization Maintain an efficient, clean, and clutter-free work environment. Organize digital records for quick retrieval. Required Qualifications: Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools. Ability to organize, prioritize, and manage competing priorities. Strong problem-solving and critical thinking skills. Effective interpersonal skills for collaboration. Time management and awareness of work in queue. Customer service experience with a track record of handling inquiries and issues. Familiarity with sales processes and procedures. Follow safety protocols and report safety concerns. High School Diploma required; a bachelor's degree, mechanical product knowledge, and bilingual skills are a plus. Physical Requirements: Sitting or standing for an 8-hour shift. Working in an open office/cubicle environment. Ability to focus in a fast-paced environment. Speaking in person and over the phone or Microsoft Teams. Occasional lifting or carrying objects weighing less than 10 lbs. Essential Job Functions Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers. Answer basic technical questions using available resources. Act as liaison between customers and field sales with various departments. Expedite orders to meet customer demands. Provide effective verbal and written communication. Utilize problem-solving skills and show empathy to customers. Practice time management and maintain awareness of work in queue. Support and back up teammates during absences and training. Assist with issues identified by management. Regular in-person attendance and punctuality. Why Join Us? Work alongside a collaborative, experienced leadership team Be part of an industry leader with a strong brand reputation and an innovation-driven culture RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $28k-36k yearly est. 60d+ ago
  • Customer Relations & Quality Specialist

    Mau Workforce Solutions 4.5company rating

    Customer service specialist job in Greenville, SC

    MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential. Benefits Package * Medical benefits * Long-term contract (18 months) with direct hire potential Shift Information * Monday - Friday | 7:00 AM - 4:00 PM Required Education and Experience * Bachelor's degree in Business, Engineering, or a related field * 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles * Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS) Preferred Education and Experience * Experience in shop operations and quality * Exposure to production planning * Customer-facing communication experience * Project management and cross-functional coordination * Participation in Kaizen and Built-In Quality (BiQ) initiatives General Requirements * Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) * Experience with Smartsheet or similar platforms, including dashboard and report creation * Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred) * Strong analytical, problem-solving, and communication skills * Proficiency in data visualization and dashboard reporting * Ability to influence cross-functional teams * Familiarity with AI tools for communication enhancement Essential Functions * Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction * Continuously assess processes, eliminate pain points, and improve communication channels * Monitor customer feedback channels and proactively address recurring issues and trends * Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements * Partner with Quality and Factory teams to standardize documentation, processes, and reporting * Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials * Ensure customer commitments are met with transparency, quality, and on-time delivery * Establish standard formats and tools to support project teams from kickoff to product delivery * Develop tools to gather, track, and visualize the Voice of the Customer (VoC) * Support relationship development with customer contacts using innovative communication tools (including the use of AI) * Ensure customer feedback directly drives process improvement actions * Build dashboards and reporting structures to measure customer experience performance * Provide actionable recommendations based on data insights and feedback * Drive continuous improvement activities, including problem solving and structured RCA (8D)
    $29k-36k yearly est. 45d ago
  • Juris Customer Success Consultant

    Lexis Nexis 4.4company rating

    Customer service specialist job in Mountain Home, NC

    Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
    $63.8k-106.4k yearly Auto-Apply 11d ago
  • Client Specialist

    Baird 4.7company rating

    Customer service specialist job in Greenville, SC

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. #LI-PWM5 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $74k-106k yearly est. 18d ago
  • Customer Support Agent

    Circuit Board Medics

    Customer service specialist job in Greenville, SC

    Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment: Office Environment Moderate to High Call Volume Diverse Customer Needs Team Collaboration, escalations are rare Emphasis on Empathy ~ 100 Employees, one location Who We Are and What We Do Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing. Guided by the vision " CARE. SERVE. RESTORE. ", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing. You can learn more about our products and who we are at: ************************** Job Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally. Responsibilities Responding to customer requests without using scripts Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests Handling texts/chats Responding to support emails Returning voicemails from customers Making outbound calls to update customers on order status Becoming knowledgeable in our repairs and services of appliance and automotive modules Participating in relevant ongoing training to better understand our markets and product offerings Skills Strong and professional interpersonal communication, both oral and written Ability to make empowered decisions to best serve the customer, escalations are rare Strong listening comprehension coupled with empathy Typing at 45 wpm or higher Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously Ability to learn new software quickly Qualities You Should Exhibit Strong sense of urgency Intrinsic motivation Lifelong learner Ownership Humility to ask clarifying questions, but confidence in your skills Receptive to feedback Faithful in the details Strong sense of community Efficient, but patient Benefits Health Insurance - eligible 1st of the month after hire Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance Paid time off - 2 weeks per year Paid holidays - 8 days per year Stable Hours - Monday - Friday, days 401(k) with company matching Parental time-off Adoption benefits Casual dress code Branded clothing allowance Free fruit Social outings What can you expect during the application process? Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU! Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer. Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment. Need Help? If you need any help along the way, you can reach us at [email protected] ************************** linkedin.com/company/circuit-board-medics
    $20 hourly Auto-Apply 60d+ ago
  • Client Outcomes Specialist - 100% Commission

    Strickland Group LLC 3.7company rating

    Customer service specialist job in Seneca, SC

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business using our proven platform, with mentorship from leaders who are actively in the field. We work warm, intent-based leads (no cold calling lists) and focus on education, not pressure sales. What you'll be doing - Calling and meeting with families who have requested information about life insurance, mortgage protection, or final expense coverage - Listening to their goals, budgets, and concerns, then building simple, clear options - Submitting applications through our brokerage platform with access to multiple A-rated carriers - Following a structured training system with mentorship, scripts, and step-by-step support - Growing into leadership by helping train and support other agents if you choose the agency-owner path What we provide - Remote-first, flexible schedule (full-time or part-time) - Access to warm leads from families who requested information - Step-by-step training, mentorship, and leadership development - Proven system to grow from personal production to team building - A culture focused on faith, family, growth, and breaking poverty's chains Compensation This is a 1099, commission-only role with uncapped earning potential. New, committed part-time agents can earn a few thousand per month, while full-time and leadership-track agents can scale well beyond six figures as they grow a team. Who this is for - Self-motivated doers who want to build something of their own - People who are coachable, growth-minded, and willing to follow a proven system - Those who want time freedom, impact, and income - not just another job If you're ready to align with a team that will invest in you while you build your own business, we'd love to talk.
    $44k-85k yearly est. 5d ago
  • Customer Support Representative

    Dodge Industrial, Inc.

    Customer service specialist job in Simpsonville, SC

    Full job description Job Title: Customer Support Representative Reporting to: Inside Sales Supervisor Job Summary: The Customer Support Representative provides customer service excellence to authorized distributors, OEMs, and end users, while supporting Dodge field sales engineers to drive sales growth of mechanical power transmission products domestically and internationally. As the central point of contact for inquiries, you will provide solutions within your scope and escalate issues as needed. This role is critical in ensuring Dodge remains a leader in North American industrial automation. Key Responsibilities: Customer Service Manage inbound customer requests via multi-channel pathways. Respond promptly and professionally to customers. Oversee all customer service requests to completion (orders, quotes, returns, etc.). Teamwork Ensure continuous customer support by filling in for teammates when needed. Provide support for management issues as they arise. Ongoing Learning Complete ongoing training on systems, products, and processes. Apply critical thinking skills effectively. Organization Maintain an efficient, clean, and clutter-free work environment. Organize digital records for quick retrieval. Required Qualifications: Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools. Ability to organize, prioritize, and manage competing priorities. Strong problem-solving and critical thinking skills. Effective interpersonal skills for collaboration. Time management and awareness of work in queue. Customer service experience with a track record of handling inquiries and issues. Familiarity with sales processes and procedures. Follow safety protocols and report safety concerns. High School Diploma required; a bachelor's degree, mechanical product knowledge, and bilingual skills are a plus. Physical Requirements: Sitting or standing for an 8-hour shift. Working in an open office/cubicle environment. Ability to focus in a fast-paced environment. Speaking in person and over the phone or Microsoft Teams. Occasional lifting or carrying objects weighing less than 10 lbs. Essential Job Functions Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers. Answer basic technical questions using available resources. Act as liaison between customers and field sales with various departments. Expedite orders to meet customer demands. Provide effective verbal and written communication. Utilize problem-solving skills and show empathy to customers. Practice time management and maintain awareness of work in queue. Support and back up teammates during absences and training. Assist with issues identified by management. Regular in-person attendance and punctuality. Why Join Us? Work alongside a collaborative, experienced leadership team Be part of an industry leader with a strong brand reputation and an innovation-driven culture RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $28k-36k yearly est. 60d+ ago
  • Customer Relations Specialist

    Suburban Propane 4.5company rating

    Customer service specialist job in Brevard, NC

    We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities * Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times * Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service * Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities * Present a professional, confident and enthusiastic image to develop trusting relationships with all customers * Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: * Medical, dental, and vision (eligibility after just 30 days of employment) * Paid time off that increases with tenure * A 401(k) with company match and immediate vesting * A new employee training program and many opportunities for continued learning and career development * Disability and life insurance * Employee recognition program * Generous tuition assistance program * Propane discounts For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** . Qualifications * Minimum of 3 years of experience in a customer service role * Minimum of a High School diploma or GED preferred * Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports * Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: *************************************************************
    $30k-38k yearly est. Auto-Apply 5d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Customer service specialist job in Tigerville, SC

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 1d ago
  • Private Client Specialist I - Greenville, SC

    TD Bank 4.5company rating

    Customer service specialist job in Greenville, SC

    Hours: 40 Pay Details: $52,000 - $77,480 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: TD Wealth Job Description: The Private Client Specialist I acts as sales and relationship support for Relationship Managers and Investment Advisors who serves clients in the high-net-worth segment, supporting banking, lending, and High Net Worth Investing. The PCS I is primarily responsible for the onboarding process for clients, focusing on the timely and accurate initiation, transfers and communication about new account openings and fundings. The PCS I will be expected to participate in basic financial planning discussions and client relationship reviews. This role will support other team members (Relationship Managers, Trust Advisors, or Investment Advisors) and provide consistent and accurate administrative, analytical, and service support. Depth and Scope: * Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth * Under supervision, demonstrates competence executing tasks on required platforms (Private Banking, Investments and Trusts) * Handles complex financial transactions where products and services are highly competitive * Is competent using financial planning software * May act as a subject matter expert to Sales Support team * Coordinates with relationship mangers to ensure that all new clients receive the complete onboarding experience. This includes a thorough client discovery, an introduction to the IA and TA as per client need, and the completion of all requisite client profiling documents * Assists in deepening wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions; maximizes profitability, while ensuring the client receives an exceptional client experience * Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients * May act as primary contact for client relationships with regards to portfolio information and basic financial planning * May resolve more difficult Client issues, problems, and requests * Identifies opportunities within the portfolio to seek ways to Retail, Commercial and other Wealth Partners * Executes in a manner that is compliant with regulations, policies, and procedures * Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g., OCC, SEC, FINRA etc.); ensures all Continuing Education requirements are attained * Responsible for understanding and adhering to TD Wealth FCRM/ATF Policies and Procedures * Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit FCRM procedures * Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors * Represents TD Wealth to the public in a professional manner * Is involved in your community and supports TDBG charity and community initiatives * Ensures service to external clients and/or internal clients reflects TDBG standards and guiding principles * Through proactive communication (verbal/written), supports the assigned team members in meeting service commitments to clients * Provides consistent and accurate administrative support to assigned team members including filing, report generation, presentation material, written proposals, and spreadsheet reporting * Efficiently manages and promptly responds to all incoming inquiries/requests for information independently/or direct to appropriate person or area * Completes all applicable specialized training * Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services, and other responsibilities in accordance with wealth management area of specialization * Maintains various databases and computer systems by entering transactional and other data, updating information as necessary and ensuring data accuracy; creates reports summarizing information, as required * Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas * Keeps others on the team informed about status of account administration, retention, and projects * Completes assigned administrative/Client service tasks within policy and operating procedures * Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction Education and Experience: * Bachelor degree preferred * Internal candidates: 3+ years of experience working with TD's client platforms required * Series 7, 63/65 or 66 registrations required. Candidates may be considered should they have at least one of the required registrations. If hired, candidate will need to acquire all licensing within a defined period outlined at the time of hire * Knowledge of investments, banking and credit products preferred * A self-starter, ability to work with minimal supervision * Ability to excel at administration and be exceptionally well organized * Demonstrates considerable initiative in providing a high level of organization * Experience in professional services and with working with affluent clients is required. Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential * Possess a reasonable knowledge of investments, and can generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role * Demonstrates ability to manage multiple responsibilities and timelines * Proven track record of delivering results and executing with excellence * Excellent written and verbal communication skills * Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $52k-77.5k yearly Auto-Apply 4d ago
  • Reservations Specialist

    Old Edwards Hospitality Group 3.9company rating

    Customer service specialist job in Highlands, NC

    Job Details HIGHLANDS, NCDescription Join us for this incredible opportunity at Old Edwards Hospitality Group, located in Highlands, North Carolina, to be part of our Reservations Team as a full-time remote/hybrid Reservations Specialist. This is an entry-level position that requires a four-week on-site training. Every guest's unique stay experience begins with a customized and authentic reservations experience. The Reservation Specialist is critical to ensure each guest has an amazing stay by focusing on a customized experience, accuracy of reservations, proactively communicating hotel information to the guest, and setting up the operations team for success. Responsibilities Creating a personalized guest reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Maintaining complete knowledge of the hotel and other information including, but not limited to the following: Knowing all hotel facilities/services offered and hours of operation Ensuring appropriate guest follow-up takes place in a timely and appropriate fashion, in accordance with the standard operating procedures. Providing detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience. Qualifications Remote applicants must have a quiet, dedicated workspace, free of distractions Strong organizational skills. Prior Customer Service experience required Prior Call center experience preferred
    $32k-39k yearly est. 60d+ ago
  • Bilingual English/Spanish Customer Sales/Service Representatives

    Vozzcom

    Customer service specialist job in Mauldin, SC

    Vozzcom is the premier provider of field retention to the nation's top cable companies. We seek Customer Sales & Service Representatives in our Mauldin call center who are results-oriented and enjoy compensation based on an hourly rate PLUS commission PLUS bonuses . We train! If you're bilingual in English/Spanish, experienced in customer retention, enjoy promoting the advantages of cable and internet, and want your earning potential based on your hard work and enthusiasm, then Vozzcom wants you! Inbound and outbound qualified leads - no cold calling. The role of a Customer Sales & Service Representative includes: Calling the provided leads reselling cable services - (no cold calls ever!) Values customer feedback. Communicates knowledgeably. Maintains accuracy and consistency. Has a competitive nature to succeed. The Perfect Vozzcom bilingual English/Spanish Customer Sales & Service Rep: Is bilingual in English/Spanish. Enjoys speaking with people. Is detail oriented. Has excellent communication skills. Listens to customer needs. Values customer feedback Responds knowledgeably. Inspires others with their enthusiasm and optimism. Has a competitive nature to succeed. Vozzcom offers: A base hourly rate, plus commission. Potential bonus awards. Available overtime for those meeting performance goals. Paid training. Weekly Pay with Direct Deposit is available. Benefits: Matching 401(k) Dental Insurance Vision Insurance Life insurance Long & Short-Term Disability PTO, Sick, and Holiday Pay EOE Pay: Part-time $350 - $550 per week Experience level: No experience needed. Shift: 5 hour shift Day shift Expected hours: 20 - 25 per week. Weekly day range: Monday to Friday. Every other weekend. Work setting: Call center. In-person Office Language: English and Spanish Fluently (Required) If you are interested in joining the Vozzcom team, please call Stacy at ************
    $350-550 weekly 60d+ ago
  • Commercial Retention Representative

    Vyve Broadband 3.8company rating

    Customer service specialist job in Greenwood, SC

    Job Description Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following: Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by Management Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accounts Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services Frequent and regular communication with management team Manage and develop customers through Salesforce Sales Cloud Knowledge, Skills and Abilities Ability to work well in a team environment to meet profit center goals/quotas Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns Salesforce Sales Cloud experience a plus Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through Strong attention to detail Demonstrate the urgency to effectively resolve customer issues and/or close a sale Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services Regularly work in an office setting with and around co-workers and computer equipment Operate personal vehicle on a regular basis for business Qualifications: Education: High School degree or equivalent required. College degree strongly preferred Experience: Some sales or wireless experience necessary. Office experience preferred. Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR hl EdXEuL5R
    $30k-37k yearly est. 4d ago
  • Customer Service Attendant

    Big Dan's Car Wash, LLC

    Customer service specialist job in Fountain Inn, SC

    Job Description We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction. Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We're seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success! The Customer Service Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site's cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service. We offer you: Fast-paced, high-volume environment (You won't be bored.) Active work outside (Don't like being inside? You'll love our work.) Growth opportunity. Paid training. Hourly rate plus commission. Incentive bonus opportunities. Tuition assistance. Paid Time Off. Free car washes! We want you to: Serve our customers in a friendly manner with a big smile! Be cooperative with your team members and follow our systems. Like to learn new skills in areas of safety, mechanical, and customer service. Maintain a clean appearance according to our standards. Be able to stand for extended periods of time. Be able to lift a minimum of 25 pounds. Be able to operate electronic devices. Be willing to hustle and have a sense of urgency. Powered by ExactHire:183458
    $21k-28k yearly est. 8d ago
  • Customer Support Agent

    Circuit Board Medics

    Customer service specialist job in Greenville, SC

    Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment: Office Environment Moderate to High Call Volume Diverse Customer Needs Team Collaboration, escalations are rare Emphasis on Empathy ~ 100 Employees, one location Who We Are and What We Do Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing. Guided by the vision " CARE. SERVE. RESTORE. ", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing. You can learn more about our products and who we are at: ************************** Job Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally. Responsibilities Responding to customer requests without using scripts Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests Handling texts/chats Responding to support emails Returning voicemails from customers Making outbound calls to update customers on order status Becoming knowledgeable in our repairs and services of appliance and automotive modules Participating in relevant ongoing training to better understand our markets and product offerings Skills Strong and professional interpersonal communication, both oral and written Ability to make empowered decisions to best serve the customer, escalations are rare Strong listening comprehension coupled with empathy Typing at 45 wpm or higher Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously Ability to learn new software quickly Qualities You Should Exhibit Strong sense of urgency Intrinsic motivation Lifelong learner Ownership Humility to ask clarifying questions, but confidence in your skills Receptive to feedback Faithful in the details Strong sense of community Efficient, but patient Benefits Health Insurance - eligible 1st of the month after hire Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance Paid time off - 2 weeks per year Paid holidays - 8 days per year Stable Hours - Monday - Friday, days 401(k) with company matching Parental time-off Adoption benefits Casual dress code Branded clothing allowance Free fruit Social outings What can you expect during the application process? Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU! Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer. Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment. Need Help? If you need any help along the way, you can reach us at ********************************* ************************** linkedin.com/company/circuit-board-medics Powered by JazzHR v3qYaFDKmt
    $20 hourly Easy Apply 2d ago
  • Customer Relations Specialist

    Suburban Propane 4.5company rating

    Customer service specialist job in Brevard, NC

    We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: Medical, dental, and vision (eligibility after just 30 days of employment) Paid time off that increases with tenure A 401(k) with company match and immediate vesting A new employee training program and many opportunities for continued learning and career development Disability and life insurance Employee recognition program Generous tuition assistance program Propane discounts For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** . Qualifications • Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ************************************************************* We can recommend jobs specifically for you! Click here to get started.
    $30k-38k yearly est. Auto-Apply 9d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Customer service specialist job in Tigerville, SC

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 60d+ ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Greenville, SC?

The average customer service specialist in Greenville, SC earns between $21,000 and $35,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Greenville, SC

$27,000

What are the biggest employers of Customer Service Specialists in Greenville, SC?

The biggest employers of Customer Service Specialists in Greenville, SC are:
  1. Greenville Health & Rehab
  2. Grease Monkey International
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