Customer service specialist jobs in Iowa City, IA - 246 jobs
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Customer Service Enrollment Specialist - In Office
Ke Enterprise
Customer service specialist job in Hiawatha, IA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
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Customer Support Representative
Culligan 83Ia
Customer service specialist job in Coralville, IA
Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary:
This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customerservice delivery.
General Job Duties:
All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
All full time employees are required to work at least 40 hours a week.
All employees are expected to escalate issues as necessary.
All employees must conduct themselves in a respectful and professional manner as outlined in the Vetters Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
Assist in customerservice and answer the phone in a manner that correlates with Vetters Inc. Culligans mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetters Inc. Culligan team.
Assist the customerservice team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross Training Requirements:
This position is responsible for cross training with the Vetters Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements:
The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.
Position Requirement:
Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
$34k-43k yearly est. 9d ago
Care Coordinator
Global Dynamics
Customer service specialist job in Iowa City, IA
Company Purpose:
Global Dynamics LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in providing Healthcare Clinical and Support Services, Administrative, and Training Support for the Federal Government. Global Dynamics, LLC is a leader in the personnel support services industry, setting a new standard in career placement and flexible staffing. We are committed to excellence in service delivery and to supporting mission readiness across federal agencies.
Job Summary:
The Care Coordinator supports the mission of enhancing medical readiness for Service Members by providing comprehensive administrative, data entry, and logistical support to Non-Clinical Nurse Case Managers. The Care Coordinator plays a critical role in preparing for and executing Periodic Health Assessment (PHA) and Soldier Readiness Processing (SRP) events, maintaining accurate medical records, coordinating appointments, and tracking readiness metrics.
Key Responsibilities: Administrative & Readiness Support
Provide medical and dental administrative support as required by Non-Clinical Nurse Case Managers and per MED DET SOP for PHA and SRP events.
Obtain Service Members' signatures on Release of Information (ROI) forms.
Assist in resolving scheduling conflicts for Service Members needing medical or dental care.
Systems & Data Entry
Accurately perform data entry in the following systems:
MEDPROS
MODS
MEDCHART
e-Case
e-Profile
Provide telephone support including contacting physician or dental offices to obtain required information.
Documentation & Recordkeeping
Track Service Member medical readiness and perform tasks or reports as assigned by Case Managers or outlined in SOPs.
Prepare for PHA/SRP medical events by assembling mobilization medical records and appointment cover sheets for scheduled individuals.
Scan and digitally upload all medical documentation into MEDCHART's Health Readiness Reporting (HRR) module, IAW AR 40-66 and State Surgeon's Office indexing guidance.
Add all medical documentation to the Soldier Treatment Record (STR) in paper form, in compliance with AR 40-66, HIPAA, and PII requirements.
Validate digital medical record files for discharged Service Members IAW regulatory guidance.
Qualifications
Qualifications:
High school diploma or equivalent required; associate degree preferred.
Previous experience in a military, healthcare, or administrative support environment is highly desirable.
Proficiency in Microsoft Office and experience with military medical systems preferred (MEDPROS, MEDCHART, etc.).
Strong attention to detail and ability to manage multiple priorities.
Excellent communication and interpersonal skills.
High level of professionalism and discretion with confidential information.
Work Environment & Conditions:
Office-based environment with responsibilities during PHA/SRP events which may require on-site support.
Collaborative team setting with interaction across administrative, medical, and military personnel.
Adherence to timelines and accuracy of recordkeeping is critical.
Equal Opportunity Employer:
Global Dynamics LLC is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals and do not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.
$34k-46k yearly est. 11d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service specialist job in Iowa City, IA
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Iowa City area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$34k-46k yearly est. 60d+ ago
Customer Relations Professional
Radiant Health 3.9
Customer service specialist job in Marion, IA
Are you someone who lights up a room with your warmth and professionalism? Do you thrive in an environment where every interaction is an opportunity to make someone's day brighter? If so, Radiant Health is calling your name!
We're seeking a Customer Relations Professional to be the welcoming face and voice of our organization. In this pivotal role, you'll set the tone for our clients' experience, ensuring each person feels valued and supported from the moment they walk through our doors-or pick up the phone.
What You'll Do:
Be the Heart of Radiant Health: Manage our reception area with poise and positivity, creating an environment that reflects our commitment to exceptional care.
Make Every Connection Count: Answer a multi-line phone system with efficiency and empathy, ensuring each caller feels heard and supported.
Keep the Flow Radiant: Schedule appointments seamlessly and direct visitors to the right team members with ease.
Be a Trusted Financial Liaison: Process client payments, research account statuses, and assist with payment arrangements-because clarity and support make a world of difference.
Apply today and become the radiant spark that keeps our team-and our clients-glowing!
Qualifications
High school diploma or equivalent
Previous experience in customerservice or a related field preferred.
Exceptional multitasking skills to manage a variety of responsibilities
A passion for creating meaningful connections with clients and colleagues.
$28k-35k yearly est. 11d ago
AT&T Customer Service Representative
Clarity Enterprises Inc. 4.5
Customer service specialist job in Cedar Rapids, IA
Job Description
CustomerService Representative - Paid Training!
Clarity Enterprises Inc. -Cedar Rapids, IA
$800 - $1,500 a week
We have Full-Time positions available for career-minded individuals with customerservice backgrounds, looking to earn a great weekly income! This is an entry-level opening with training provided to ensure success. If you have restaurant, bar, or retail experience then we want to hear from you!Informing the customer/community about the newest tech products and services. No matter your background, our training program can put you ahead of the curve. Thanks to our stellar management team, we have seen unprecedented growth over the past year. We are ready to expand our TEAM!
Benefits:Earning potential $800 - $1,500 weekly! Positive & Energetic Work EnvironmentUnlimited Growth PotentialContinuous paid training Stability and SecurityPaid travel opportunities.
Requirements: High School Diploma / Advanced College Course work is (preferred)
Previous customerservice, retail, sales, or hospitality work experience.1 year of sales back group(preferred )
Great listening and communication skills to build customer rapport. Must be able to use computer and tablet technology. Attributes that each candidate must possess: Above-average people skills Winning attitude.
Ability to learn new professional and business skills.Great work ethic and ambition. Previous Leadership experience preferred but not required.
Apply today! We are excited for you to start your sales career!
$800-1.5k weekly 24d ago
Admin Services Specialist - VPMA
Uiowa
Customer service specialist job in Iowa City, IA
The Administrative Support Specialist provides executive-level administrative support within the Vice President of Medical Administration's office at UI Health Care. The role manages complex administrative, financial, strategic planning, and communication management issues, proactively works independently on projects, manages multiple projects with competing deadlines, and uses dynamic problem-solving to proactively plan and anticipate the needs of the executive to advance the goals of the organization. The role requires independent judgment, a high level of discretion, integrity, confidentiality, and professionalism. The Administrative ServicesSpecialist works as a member of the administrative team, providing primary support to a designated executive and cross-coverage and back-up support to executives within the VPMA office.
The successful candidate will demonstrate excellent interpersonal skills and the ability to interact daily with a variety of internal and external stakeholders while facilitating a positive atmosphere. The selected individual will exercise independent judgment in obtaining and providing information pertaining to institutional operations, recognizing the need for discretion and a high level of confidentiality and professionalism.
Position Responsibilities:
Executive Support and Management
Provide proactive administrative support and work closely with designative executive leader, anticipating needs, and assisting in preparation accordingly.
Manage high volume of competing administrative tasks that require an understanding of urgency/prioritization to complete and identify situations to be escalated to leadership.
Filter and attend to day-to-day functions to support executive focus on high-level leadership and strategy functions.
Represent the executive leader in managing and scheduling high-level meetings, developing agendas and related materials, producing meeting minutes, and distribution lists.
Employ sophisticated organizational diplomacy techniques to navigate and manage competing priorities and projects from organizational leaders.
Provide extensive calendar support demanding prioritization of multiple calendars. Necessitates effective communication with various stakeholders throughout the organization and external partners.
Manage high-level executive events and candidate visits.
Assist in the management of administration conference rooms.
Coordinate travel, develop itineraries, and manage all logistics.
Operational Support and Management
Serve as a member of the VPMA Executive Support Team, provide primary support to an assigned executive, and cross-coverage and backup support during sick leave/vacation absences.
Coordinate schedules, including prioritizing appointments, contacts, and other administrative responsibilities. Exercise judgment in determining meeting needs.
Serve as liaison between the VPMA office and other stakeholders, including UI Health Care faculty, staff, and administrators; colleagues in the UI Center for Advancement; external partners/vendors, university administration, and the public.
Arrange meetings, forums, and other events. Prepare agendas and materials and provide administrative support during selected meetings.
Perform other duties as assigned.
Human Resources (HR)
Regularly review and make recommendations for revising and/or further developing office policies and procedures.
Initiate and monitor electronic Workflow transactions in Employee Self Service system.
Oversee cross-training & development of back-up support.
Financial Responsibility
Coordinate travel, including flight arrangements, hotel reservations, car rental, and meeting registrations. Prepare requests for travel and itineraries. Correspond with meeting organizers regarding presentations, audiovisual needs, and related matters. Prepare travel expense vouchers upon return. Track, reconcile, and process procurement card vouchers and expenditures.
Monitor budget performance; tabulate, track, and report on account expenditures; and identify irregularities and recommend corrective action. Prepare, pay, and reconcile invoices and other budgetary matters as assigned.
Initiate purchasing requests for supplies and equipment. Monitor accounts/expenditures; reconcile statements.
Strategic Planning
May assist in the coordination/preparation of strategic plans.
Communication, Information, and Data Management
Handle phone calls, greet and direct faculty, staff, and other visitors. Answer multi-line telephone; handle or refer calls to the appropriate individual or area.
Draft and edit correspondence, complex presentations, and sensitive correspondence on behalf of executive leadership using a high degree of confidentiality. Manages replies to correspondence on behalf of the executive.
Provide correspondence about proposed contract edits and load into system for review and processing.
Ensure accurate filing and tracking of all documentation, including memos, correspondence, presentations, and reports.
Proofread and edit correspondence, drafts, presentations, reports, and other documents for grammar, formatting, and accuracy. Ensure final versions of correspondence, presentations, reports, and other documents are maintained electronically as appropriate.
Identify discussion topics and prepare executive for meetings and conferences.
Compile, format, and create visual representation of data through excel, including use of formulas and PivotTables.
May assist with HCIS access requests, maintenance requests, and telecommunication requests.
Always maintain confidentiality.
Open, sort, and prioritize mail. Handle confidential materials with discretion.
Create and maintain departmental informational and communication materials, including mass mailings (paper and e-mail).
Maintain effective working relationships with faculty, staff, students, and the public.
Exercise discretion in obtaining and providing factual and confidential information related to UI Health Care and institutional operations.
Required Qualifications:
A Bachelor's degree or an equivalent combination of education and experience is required.
2 years of related administrative experience is required.
Ability to manage complex and detailed calendars, schedule meetings, and respond to urgent requests both internally and externally.
Strong interpersonal and partnership skills. Ability to understand and navigate complex professional relationships, respond to challenging people and circumstances, and react with situational appropriateness.
Ability to draft and edit correspondence, speeches, and presentations representative of the leader's tone and voice.
Demonstrated ability to work independently to complete multiple projects on time and with a high degree of accuracy. Superior organizational and prioritization skills.
Proficiency in Microsoft Office software applications, including Word, Outlook, PowerPoint, Excel, and Teams.
Excellent written, verbal, and interpersonal communication skills.
Ability to work effectively with a team and all levels of leadership.
Willingness to assume new responsibilities.
Excellent customerservice, public contact, and written and verbal communication skills.
A demonstrated ability to multi-task and meet deadlines.
Demonstrated experience working effectively in a welcoming and respectful workplace environment.
Desired Qualifications:
Education, training, experience in business administration and functions is highly desired.
Experience coordinating travel and reconciling associated expenses
Knowledge and understanding of financial accounting systems specific to UI Health Care.
Knowledge of University of Iowa and UI Health Care policies, procedures and regulations
Knowledge of University of Iowa procurement and travel policies and procedures
Experience working in an academic medical center or other complex organization.
Ability to analyze and visually present data.
Two or more years of demonstrated experience working with confidential projects using discretion and independent judgment is highly desirable.
Application Process: To be considered, applicants must upload a cover letter and resume (under the submission of relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Sharon Walther at ************************.
This position is not eligible for University sponsorship for employment authorization now or in the future.
Additional Information Compensation Contact Information
$31k-49k yearly est. Easy Apply 24d ago
Part Time Customer Service Associate
The Hertz Corporation 4.3
Customer service specialist job in Cedar Rapids, IA
The **Part Time CustomerService Associate** provides customerservice that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customerservice. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $17.25/hr.
**Qualifications:**
3+ years of demonstrated experience in customerservice, with experience in operations and sales. Rental car experience a plus. Excellent customerservice skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$17.3 hourly 60d+ ago
Customer Service Specialist
Auxiant 3.1
Customer service specialist job in Cedar Rapids, IA
************************
Auxiant's Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a CustomerService Representative in our Cedar Rapids, IA office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
Handle incoming and outgoing phone calls from providers and members.
Handle incoming live chats via the website from providers and members.
Respond to emails via Auxiant secure email from providers.
Essential Functions:
Answer provider phone, live chat, and secure email questions regarding claim status and benefits
Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:
Other duties as assigned or appropriate
Education/Qualifications:
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Qiclink experience
Previous call center experience preferred
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customerservice experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more
$30k-37k yearly est. 8d ago
Customer Care Expert
Wix 4.3
Customer service specialist job in Cedar Rapids, IA
As a Customer Care Expert at Wix, you'll be the trusted guide for our users, helping them achieve their goals and resolve issues while growing online. You'll provide high-quality support using a mix of product knowledge, problem-solving, and AI-powered tools across phone, chat, and email.
In your day-to-day, you will:
Work within a highly organized environment, following a clear daily schedule to ensure consistent and timely support for our users.
Manage a high volume of contacts across multiple channels like emails, chat and phone.
De-escalate and resolve complex or sensitive situations with empathy and clear communication.
Document user interactions accurately and thoroughly in designated systems in real time for tracking and follow-up purposes; navigate multiple software tools simultaneously while engaging with customers.
Build strong relationships with users and uncover their true needs.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Collaborate with peers and product teams, sharing user feedback and following established escalation paths
Collaborate live with peers and cross‑functional teams to surface user feedback and follow established escalation paths. Work with other departments and product teams, and advocate our users' needs to impact product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
Stay current on Wix products, features and services by learning, retaining, and communicating new features and improvements as they are released.
***
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids 2-3 days a week depending on the shift.
Available Shifts:
Tue-Sat, 10am - 7pm
Tue-Sat, 1pm - 10pm
Training Shift:
Mon-Fri, 8am - 5pm
*These shifts will commence at the end of the training period. During the training period, you will be required to work onsite every day. Please note that we have a limited number of open positions per shift, you can add your preferred shift during the application process, however, it is not guaranteed until the time of offer.*
Qualifications
A customerservice professional with at least 2 years of experience working in a client-facing role.
You have a strong emotional intelligence and the ability to navigate complex customer needs with empathy and professionalism.
You find meaning and pleasure in helping others succeed and are curious to know what really drives users.
You have strong critical thinking skills and ability to maintain focus and productivity during extended periods.
You can maintain composure and exercise sound judgment under routine work pressures.
You hold yourself to high-performance standards, and work to improve constantly and are confident about taking responsibility and ownership.
You're passionate about new technologies like AI and always eager to learn more.
You thrive in a fast-paced, dynamic environment with the ability to handle multiple user interactions (back-to-back, if needed also simultaneously) and look at change as an opportunity to grow.
You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
Bonus points if you have experience in tech, SaaS, or internet companies.
Additional Information
You'll be part of the Customer Care Guild, a team of experts dedicated to helping Wix users succeed. By providing support across various channels, our team ensures users have the tools and guidance they need to make the most of Wix's products. We thrive on collaboration, feedback, and a shared passion for helping users achieve their goals.
$37k-45k yearly est. 50d ago
PT Care Coordinator
Unity Point St. Luke's Living Center West
Customer service specialist job in Cedar Rapids, IA
Are you a Registered or Licensed Practical Nurse looking to make a change in your career, this may be the position for you!
St. Luke's Living Center West (LCW) is looking for an experienced Care Coordinator. LCW is located near downtown Cedar Rapids, Iowa. A skilled nursing facility with long lasting connections within the community of Cedar Rapids and surrounding areas.
You will get to work with a great team of Nurses and training is provided!
Essential Functions:
Follow established standards, policies and procedures.
Complete Baseline Care Plans upon admission
Conduct bedside Admission Assessments
Audit skilled charts
Gather information for Medicare meeting
Complete Discharge Assessments
We would love to talk with you about being a part of our WINNING HEALTHCARE TEAM! Apply today!
Benefits included are:
Good Work/Life Balance
· Pay for Experience.
· We provide a FREE Employee Meal Program
· Opportunities for Growth within our Company.
· Tuition Reimbursement Program
· 401(k)
· 401(k) matching
· Dental insurance
· Disability insurance
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
$34k-46k yearly est. 60d+ ago
Licensed Insurance Customer Service
Doug Valentine State Farm Agency
Customer service specialist job in Cedar Rapids, IA
Job Description
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:
1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information
Assist clients with policy changes and updates
Process insurance claims and follow up with clients
Maintain accurate records of customer interactions
QUALIFICATIONS:
Property and Casualty license (required)
Life and Health license (must be able to obtain)
Strong communication and interpersonal skills
Detail-oriented and able to multitask
Previous customerservice experience preferred
BENEFITS:
Competitive Salary
Bonus based on performance
Paid Time Off (personal/sick days and vacation)
Parental Leave
Health Insurance
Dental Insurance
401(k) with Employer Matching
Opportunity for advancement
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$32k-44k yearly est. 12d ago
Sales Support Specialist
Sinclair Tractor 4.6
Customer service specialist job in Sigourney, IA
Department: Sales
Type of Employment: Full-Time
Reports To: Corporate Sales Manager
Wage Type: Salary
Job Purpose:
The purpose of this position is to support Sinclair Tractor Wholegoods performance by delivering centralized sales and pricing support through the Support Center. This role serves as a subject matter expert on John Deere wholegoods, pricing, and programs, ensuring consistency, accuracy, and compliance with Sinclair standards.
Provide centralized wholegoods sales support through the Sinclair Tractor Support Center, serving internal sales teams and customers via phone, email, and digital channels
Build, manage, and deliver accurate equipment quotes, including configurations, pricing, financing options, incentives, and manufacturer programs
Ensure pricing and quoting align with program guidelines, dealership policies, and margin objectives
Act as a subject matter expert on wholegoods equipment, applications, and configurations across agricultural, turf, and application equipment lines
Support field sales representatives by assisting with deal structuring, equipment selection, and competitive positioning
Oversee used and new wholegoods inventory performance, including monitoring turns, aging, availability, and margin metrics
Analyze inventory and sales data to identify trends, risks, and opportunities; provide insights and recommendations to leadership
Participate in AI foundation and digital enablement initiatives focused on improving quoting accuracy, inventory visibility, and analytical capabilities
Collaborate with corporate leadership, sales management, finance, and operations teams to support enterprise-level sales strategies
Deliver a high level of customerservice over the Support Center, ensuring timely responses, issue resolution, and professional communication
Maintain working knowledge of John Deere systems, tools, and reporting platforms to support quoting, pricing, and inventory management
Stay current on John Deere programs, market conditions, and competitive activity to support informed sales and pricing decisions
Qualifications: Experience, Education, Skills and Knowledge:
Five or more years of successful sales experience in agricultural equipment, or hands-on experience working with related equipment, strongly preferred
Strong knowledge of agricultural, application, and turf equipment, as well as farming and operational practices
John Deere knowledge is strongly preferred but not required
Background or experience with corn, soy, and hay operations preferred
Proficient in standard desktop applications, including Microsoft Office and internet-based tools
Excellent customer relationship, communication, and presentation skills, both written and verbal
High School diploma or GED required
Bachelor's degree in business, agriculture, or a related field preferred
Comfortable utilizing AI tools to support productivity and decision-making
Working Conditions & Requirements:
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers/vendors.
Should be comfortable remaining in a stationary position for several hours of the day
Remote or office working environment
Occasionally may need to travel in person vehicle
This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract, and the employment relationship remains "at will." Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.
$42k-65k yearly est. 5d ago
Reservation Agent
Stwhj
Customer service specialist job in Cedar Rapids, IA
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customerservice or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$24k-30k yearly est. 60d+ ago
Customer Support Representative
Culligan 83Ia
Customer service specialist job in Coralville, IA
Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary: This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customerservice delivery. General Job Duties: All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
All full time employees are required to work at least 40 hours a week.
All employees are expected to escalate issues as necessary.
All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
Assist in customerservice and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetter's Inc. Culligan team.
Assist the customerservice team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross Training Requirements: This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements: The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry. Position Requirement:
Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
Compensation: $16.00 - $18.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customerservice. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
The Department of Pathology is seeking an Administrative ServicesSpecialist to perform administrative and fiscal responsibilities requiring discretion and independent judgment. Coordinate the administrative, operational and fiscal responsibilities for multiple areas and budgets within the INRL. Includes the oversight and appropriateness of expenditures, assistance with complex reports, develop statistical reports for benchmarking. Duties involve the use of personal computers, lab information systems, a variety of software and conventional office equipment.
This position is 100% time.
Duties to include:
· Coordinates departmental support activities, including the appropriateness of expenditures, service contracts, extension requirements and changes in policies and procedures for the Iowa Neuropathology Resource Lab.
· Assists in laboratory budget preparation and control.
· Develop and maintain a variety of databases and utilize many software programs.
· Responsible for records management activities of the section.
· Evaluates and initiate requests for services, supplies, equipment, maintenance and renovation.
For a full job description, please send an e-mail to the contact listed below.
The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more: *********************************************
Required Qualifications:
· Bachelor's degree in business administration or related field or an equivalent combination of related education and experience is required.
· Six months to one-year administrative experience, including accounting, is required.
· Excellent written and verbal communication skills are required.
· Must be proficient in computer software applications.
Desirable Qualifications:
· Prefer experience with UIBioshare or similar lab software.
· Prefer experience in a health care or clinical environment.
· Some knowledge of University policies, procedures, and regulations is desirable.
· Experience with QuickBooks.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
· Resume
· Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
This position is not eligible for University sponsorship for employment authorization.
For additional questions, please contact Brenda Carey via email at **********************.
Applicant Resource Center -
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 10:00 a.m. - 4:00 p.m.
Tuesday 10:00 a.m. - 4:00 p.m.
Wednesday 10:00 a.m. - 4:00 p.m.
Thursday 10:00 a.m. - 4:00 p.m.
Friday 10:00 a.m. - 4:00 p.m.
Or by appointment
Contact **************************************** to schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center | University of Iowa Health Care
Additional Information Compensation Contact Information
$31k-49k yearly est. Easy Apply 12d ago
Customer Service Associate
The Hertz Corporation 4.3
Customer service specialist job in Cedar Rapids, IA
The **CustomerService Associate** provides customerservice that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customerservice. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $16.25/hr.
**Qualifications:**
3+ years of demonstrated experience in customerservice, with experience in operations and sales. Rental car experience a plus. Excellent customerservice skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$16.3 hourly 9d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service specialist job in Cedar Rapids, IA
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Cedar Rapids area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$34k-46k yearly est. 60d+ ago
Customer Service & Sales Representative -Weekly Pay!
Clarity Enterprises 4.5
Customer service specialist job in Marion, IA
As a CustomerService & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customerservice and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
What you'll be doing As a CustomerService & Sales Representative:
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Keep records of customer interactions and process customer accounts
Follow communication procedures, guidelines, and policies
Take the extra mile to engage the customer
What you bring to the table:
Six months of previous work experience in customerservice, sales, marketing, management, or hospitality
Excellent verbal and written communication skills
Always maintain a positive and professional demeanor.
High School Diploma
What we'll bring?
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Flexible and virtual work options (if applicable)
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career
Ability to learn quickly
A positive, professional attitude
Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
Enthusiastic, passionate, and friendly personality
We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customerservice, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be?
Apply to join our team today!
$29k-37k yearly est. Auto-Apply 60d+ ago
Clinic Services Specialist - OBGYN Davenport
Uiowa
Customer service specialist job in Iowa City, IA
The University of Iowa Department of Obstetrics and Gynecology is seeking a Clinic ServicesSpecialist for our Davenport clinic. The Clinic ServicesSpecialist schedules patient appointments/inquiries for the department for multiple sub clinics and ensures that patients are scheduled to the right department based on their urgency. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the urgency and desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Observe and recommend quality improvements relating to improved patient access. Monitor reports for evaluation of training opportunity and growth. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. Schedule patient referrals, ensuring the patients previous records are scanned into the chart. Monitoring various work queues and scheduling patients accordingly. Verify patients' insurance upon check-in. Taking patient payments in the form of co-pays or prepayment for upcoming services.
The Clinic ServicesSpecialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist, and problem solve any scheduling issues that arise. The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.
Position Responsibilities
Answer incoming calls
Schedule, cancel, and reschedule patient appointments through negotiations with the patient
Coordinate patient appointments with other clinics
Confirms demographics, insurance, MSP, and caregiver information and makes changes as needed.
Triage process - works with nursing and provider to coordinate same day urgent/emergent appts
Identify self-pay patients and works with financial counseling to secure payments prior to appointments.
Answers questions about clinic procedures according to department instructions.
Schedules outpatient appointments on a daily basis.
Schedules appointments for patients who call based on physician's availability, patient's needs, and current schedules.
Schedules appointments from outside referring physicians based on physician availability and schedule.
Coordinate appointments and set up referrals/consults to other departments.
Negotiate schedule changes with providers and communicates changes with staff/supervisors.
Serve as a patient advocate
Route calls to the appropriate area if they are not within the scope of scheduling
Work the Epic work queues
Work the Epic in-baskets which could include: staff messages, orders, patient reminders, patient scheduling, CRMs, patient advice requests, etc.
Work rescheduled lists/bump lists and recalls
Coordinate provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned
May perform other duties as assigned
Required Qualifications
A Bachelor's degree or equivalent combination of education and experience
6 months - 1 year administrative experience
Patient centered and a patient advocate
Proficiency in computer spreadsheet and database applications
Excellent written and verbal communication skills
Excellent organization skills
Job related experience with and/or commitment to customerservice excellence
Desired Qualifications
Minimum of 1 year of experience initiating, managing, and training staff
Ability to troubleshoot and adapt independently
Experience with the EPIC system
Experience scheduling in an outpatient clinic setting
Experience with hospital operations and/or ambulatory clinic operations
Knowledge of University of Iowa policies, procedures and regulations
Position and Application Details
In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Cassie Burrill at ************************.
Additional Information Compensation Contact Information
How much does a customer service specialist earn in Iowa City, IA?
The average customer service specialist in Iowa City, IA earns between $24,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Iowa City, IA