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Customer Service Specialist Careers

If you've ever worked in customer service before, you probably know the motto, "the customer is always right." As much as you hate to admit it, in this business, it's absolutely right. A happy customer makes for a happy company. No matter how wrong they actually are.

As a customer service specialist, you need to make sure customers are satisfied with their experience and product or service. That's why it's important for you to respond to customers in a timely manner. But your job doesn't just revolve around the customer's satisfaction.

You're also responsible for staying on top of product malfunctions and reporting on how each product is functioning. While you could perform all of this well on a high school diploma, most employers do prefer that you have a bachelor's degree. So you better get to studying. You definitely want to stand out from the other applicants.

There is more than meets the eye when it comes to being a customer service specialist. For example, did you know that they make an average of $14.84 an hour? That's $30,874 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Specialist Do

There are certain skills that many customer service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service specialist, we found that a lot of resumes listed 22.9% of customer service specialists included customer service, while 9.1% of resumes included communication, and 7.9% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service specialist job title. But what industry to start with? Most customer service specialists actually find jobs in the retail and finance industries.

How To Become a Customer Service Specialist

If you're interested in becoming a customer service specialist, one of the first things to consider is how much education you need. We've determined that 35.0% of customer service specialists have a bachelor's degree. In terms of higher education levels, we found that 4.9% of customer service specialists have master's degrees. Even though some customer service specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service specialist. When we researched the most common majors for a customer service specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service specialist resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service specialist. In fact, many customer service specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer service specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$30,874
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
144,118
Job Openings

Customer Service Specialist Career Paths

Top Careers Before Customer Service Specialist

Cashier
14.9 %

Top Careers After Customer Service Specialist

Cashier
10.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Specialist

Customer Service Specialists in America make an average salary of $30,874 per year or $15 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$30,874

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range33k - 53k$43k$42,689
Seattle, WA
Salary Range32k - 46k$39k$39,208
New York, NY
Salary Range29k - 45k$36k$36,478
Saint Cloud, MN
Salary Range30k - 41k$35k$35,230
Beaverton, OR
Salary Range28k - 42k$35k$34,817
Denver, CO
Salary Range28k - 40k$34k$33,780
$21k
$53k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Specialist
Customer Service Specialist
Kitsap Transit
Kitsap Transit
03/31/2021
03/31/2021
$44,51603/31/2021
$44,516
Customer Service Specialist
Customer Service Specialist
Aerotek
Aerotek
03/30/2021
03/30/2021
$37,56603/30/2021
$37,566
**Needed NOW** Customer Service Specialist
**Needed NOW** Customer Service Specialist
Aerotek
Aerotek
03/30/2021
03/30/2021
$29,21803/30/2021
$29,218
Bilingual Health Information/Customer Service Specialist/Remote Opportunity
Bilingual Health Information/Customer Service Specialist/Remote Opportunity
General Dynamics
General Dynamics
03/30/2021
03/30/2021
$24,68903/30/2021
$24,689
Aerotek
Customer Service Specialist
Customer Service Specialist
Aerotek
Aerotek
03/30/2021
03/30/2021
$31,30503/30/2021
$31,305
See More Recent Salaries

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Customer Service Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Specialist Resume

At Zippia, we went through countless Customer Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Specialist Demographics

Gender

female

65.3 %

male

30.3 %

unknown

4.4 %

Ethnicity

White

58.9 %

Hispanic or Latino

19.2 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

67.6 %

French

7.9 %

Portuguese

3.1 %
See More Demographics

Customer Service Specialist Education

Majors

Business
31.0 %

Degrees

Bachelors

34.4 %

Certificate

21.6 %

Associate

18.8 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.9% of customer service specialists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Specialist

Some places are better than others when it comes to starting a career as a customer service specialist. The best states for people in this position are New Jersey, California, Washington, and Connecticut. Customer service specialists make the most in New Jersey with an average salary of $39,725. Whereas in California and Washington, they would average $39,427 and $38,612, respectively. While customer service specialists would only make an average of $36,888 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Minnesota

Total Customer Service Specialist Jobs:
3,188
Highest 10% Earn:
$47,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Customer Service Specialist Jobs:
3,171
Highest 10% Earn:
$61,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Michigan

Total Customer Service Specialist Jobs:
3,985
Highest 10% Earn:
$47,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Customer Service Specialist Rate Their Jobs?

Zippia Official Logo

4.0

Outstanding ServiceDecember 2019

4.0

Zippia Official LogoOutstanding ServiceDecember 2019

What do you like the most about working as Customer Service Specialist?

The people and helping them solve their problems, also being first to help the customers. Show More

What do you NOT like?

not being able to communicate with a customer Show More

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Top Customer Service Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service specialists and discovered their number of customer service specialist opportunities and average salary. Through our research, we concluded that Best Buy was the best, especially with an average salary of $27,954. J. C. Penney follows up with an average salary of $27,185, and then comes Office Depot with an average of $27,909. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service specialist. The employers include Assurant, Capital One, and T-Mobile

1. Best Buy
4.8
Avg. Salary: 
$27,954
Customer Service Specialists Hired: 
3,689+
2. J. C. Penney
4.2
Avg. Salary: 
$27,185
Customer Service Specialists Hired: 
2,459+
3. Office Depot
4.5
Avg. Salary: 
$27,909
Customer Service Specialists Hired: 
2,286+
4. Bank of America
4.8
Avg. Salary: 
$30,447
Customer Service Specialists Hired: 
1,783+
5. Dick's Sporting Goods
4.5
Avg. Salary: 
$27,820
Customer Service Specialists Hired: 
1,664+
6. Verizon Communications
4.7
Avg. Salary: 
$32,618
Customer Service Specialists Hired: 
1,382+
Updated October 2, 2020