FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Service Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Customer Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Customer Service Specialist jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Service Specialist Career Paths

Customer Service Specialist
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Pharmacist Technician Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Branch Manager
6 Yearsyrs
Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Specialist Account Manager
District Sales Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Pharmacist Technician Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Security Officer Operations Manager General Manager
Regional Manager
8 Yearsyrs
Account Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Service Specialist Personal Banker Account Manager
Relationship Manager
6 Yearsyrs
Medical Assistant Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Security Officer Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Medical Assistant Office Manager Sales Consultant
Territory Manager
7 Yearsyrs
Show More

Average Length of Employment
Customer Liaison 3.1 years
Service Dispatcher 2.9 years
Service Advisor 2.8 years
Service Specialist 2.7 years
Account Specialist 2.7 years
Customs Consultant 2.6 years
Center Specialist 2.6 years
Specialist 2.5 years
Client Specialist 2.3 years
Representative 2.1 years
Service Associate 2.1 years
Service Agent 2.0 years
Customer Agent 2.0 years
Service Cashier 1.9 years
Customer Advisor 1.9 years
Customer Assistant 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Contact Agent 1.4 years
Call Agent 1.0 years
Top Employers Before
Cashier 10.0%
Internship 4.0%
Server 2.4%
Manager 2.4%
Teller 2.0%
Supervisor 1.8%
Volunteer 1.8%
Specialist 1.8%
Top Employers After
Cashier 5.8%
Specialist 3.3%
Internship 3.0%
Server 2.9%
Manager 2.9%
Teller 2.2%

Customer Service Specialist Demographics

Gender

Female

68.1%

Male

29.9%

Unknown

2.0%
Ethnicity

White

79.3%

Hispanic or Latino

12.2%

Asian

6.3%

Unknown

1.6%

Black or African American

0.6%
Show More
Languages Spoken

Spanish

66.9%

French

8.6%

Portuguese

3.3%

German

2.8%

Mandarin

2.2%

Chinese

2.1%

Arabic

1.9%

Italian

1.8%

Japanese

1.6%

Hindi

1.3%

Korean

1.2%

Russian

1.1%

Cantonese

1.0%

Tagalog

0.8%

Vietnamese

0.8%

Urdu

0.7%

Carrier

0.6%

Hmong

0.6%

Filipino

0.5%

Gujarati

0.4%
Show More

Customer Service Specialist Education

Schools

University of Phoenix

26.8%

Strayer University

7.8%

Ashford University

6.6%

Liberty University

5.7%

Kaplan University

5.3%

Southern New Hampshire University

4.6%

American InterContinental University

4.3%

University of Central Florida

3.9%

Florida State University

3.6%

Georgia State University

3.3%

Miami Dade College

3.1%

University of North Carolina at Greensboro

3.0%

Central Piedmont Community College

2.9%

Houston Community College

2.9%

Middle Tennessee State University

2.9%

Ball State University

2.8%

Grand Canyon University

2.7%

Northern Virginia Community College

2.7%

University of Houston

2.5%

Georgia Perimeter College

2.5%
Show More
Majors

Business

31.3%

Psychology

6.9%

Criminal Justice

6.2%

Health Care Administration

5.4%

Accounting

5.2%

Communication

5.0%

General Studies

4.2%

Nursing

3.8%

Management

3.7%

Marketing

3.5%

Medical Assisting Services

3.2%

Liberal Arts

3.2%

Human Resources Management

2.8%

Computer Science

2.8%

English

2.5%

Education

2.4%

Computer Information Systems

2.1%

Finance

2.0%

Sociology

1.9%

Biology

1.9%
Show More
Degrees

Bachelors

37.4%

Other

31.9%

Associate

15.2%

Masters

7.8%

Certificate

4.8%

Diploma

1.9%

License

0.6%

Doctorate

0.4%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Specialist Salaries

Job Title Company Location Start Date Salary
Customer Service Specialist Staff Juniper Networks (Us), Inc. Sunnyvale, CA Jan 09, 2016 $130,166 -
$140,000
Customer Service Specialist Hankyu Hanshin Express (USA) Inc. Taylor, MI Dec 01, 2010 $100,000
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Jan 08, 2015 $89,045 -
$143,800
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Aug 01, 2015 $89,045 -
$143,800
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Aug 10, 2012 $80,800 -
$134,700
Customer Service Specialist Cisco Systems, Inc. San Jose, CA Aug 15, 2016 $77,584 -
$106,800
Customer Service Specialist Greatbatch, Ltd. Minneapolis, MN Nov 01, 2012 $70,500
Customer Service Specialist Home & Home Corp. Ridgefield, NJ Mar 02, 2015 $58,136
Customer Service Specialist Brown-Forman Corporation Louisville, KY Sep 01, 2014 $57,800
Intl Logistics and Customer Service Specialist Mahle Industries, Inc. Farmington Hills, MI Sep 03, 2015 $57,491
Customer Service Specialist Beautiful and Trendy 21, Inc. Anaheim, CA Nov 20, 2015 $46,030
Customer Service Specialist American Asia Express Corp New York, NY Apr 30, 2012 $44,766
Customer Service Specialist AAE Express (Queens) Corp. NY Sep 11, 2011 $43,931
Customer Service Specialist Parke West Cleaners, Inc. Glen Burnie, MD Jan 26, 2016 $43,181
International Bus Development, Customer Service Specialist S.J. Electro Systems Detroit Lakes, MN Aug 26, 2015 $40,830
Public Relations and Customer Service Specialist Sanrex Corporation Port Washington, NY Sep 28, 2010 $36,700
Customer Service Specialist Hankyu Hanshin Express (USA) Inc. Itasca, IL Oct 01, 2011 $36,293
Customer Service Specialist Yusen Logistics (Americas) Inc. Valley Stream, NY Sep 05, 2011 $36,254
Customer Service Specialist Yusen Logistics (Americas) Inc. Valley Stream, NY Sep 12, 2011 $36,254
Customer Service Specialist American Family Insurance Denver, CO Oct 01, 2013 $35,640
Customer Service Specialist/Hispanic Needs Kentucky Housing Corporation Frankfort, KY Oct 01, 2011 $34,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Customer Service Specialist

CustomerServiceSkillsEnsureCustomerSatisfactionDataEntryCustomerInquiriesPhoneCallsInboundCallsCustomerComplaintsHighVolumeCustomerAccountsInternetTechnicalSupportCustomerCallsOutboundCallsCustomerRelationsCommunicationSkillsCustomerOrdersProductKnowledgeFrontEndTroubleShootingSalesFloor

Show More

Top Customer Service Specialist Skills

  1. Customer Service Skills
  2. Ensure Customer Satisfaction
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Trained incoming employees to assert excellent customer service skills, perform refunds, and complete lottery transactions.
  • Billed and managed various accounts to ensure customer satisfaction.
  • Perform filling, data entry and ran credit applications - Assisted customer as they enter front door and via phone.
  • Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries and billing disputes.
  • Answer phone calls and transfer the costumer to the person or department they asked for.

Top Customer Service Specialist Employers