If you've ever worked in customer service before, you probably know the motto, "the customer is always right." As much as you hate to admit it, in this business, it's absolutely right. A happy customer makes for a happy company. No matter how wrong they actually are.
As a customer service specialist, you need to make sure customers are satisfied with their experience and product or service. That's why it's important for you to respond to customers in a timely manner. But your job doesn't just revolve around the customer's satisfaction.
You're also responsible for staying on top of product malfunctions and reporting on how each product is functioning. While you could perform all of this well on a high school diploma, most employers do prefer that you have a bachelor's degree. So you better get to studying. You definitely want to stand out from the other applicants.
There is more than meets the eye when it comes to being a customer service specialist. For example, did you know that they make an average of $14.84 an hour? That's $30,874 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service specialist, we found that a lot of resumes listed 22.9% of customer service specialists included customer service, while 9.1% of resumes included communication, and 7.9% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service specialist job title. But what industry to start with? Most customer service specialists actually find jobs in the retail and finance industries.
If you're interested in becoming a customer service specialist, one of the first things to consider is how much education you need. We've determined that 35.0% of customer service specialists have a bachelor's degree. In terms of higher education levels, we found that 4.9% of customer service specialists have master's degrees. Even though some customer service specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service specialist. When we researched the most common majors for a customer service specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service specialist. In fact, many customer service specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer service specialists also have previous career experience in roles such as cashier or sales associate.