Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.Education
Customer service representatives typically need a high school diploma.Training
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.Licenses, Certifications, and Registrations
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.Important Qualities
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Customer Service Specialist Staff||Juniper Networks (Us), Inc.||Sunnyvale, CA||Jan 09, 2016||$130,166 -
|Customer Service Specialist||Hankyu Hanshin Express (USA) Inc.||Taylor, MI||Dec 01, 2010||$100,000|
|Customer Service Specialist||Cisco Systems, Inc.||Parkton, NC||Jan 08, 2015||$89,045 -
|Customer Service Specialist||Cisco Systems, Inc.||Parkton, NC||Aug 01, 2015||$89,045 -
|Customer Service Specialist||Cisco Systems, Inc.||Parkton, NC||Aug 10, 2012||$80,800 -
|Customer Service Specialist||Cisco Systems, Inc.||San Jose, CA||Aug 15, 2016||$77,584 -
|Customer Service Specialist||Greatbatch, Ltd.||Minneapolis, MN||Nov 01, 2012||$70,500|
|Customer Service Specialist||Home & Home Corp.||Ridgefield, NJ||Mar 02, 2015||$58,136|
|Customer Service Specialist||Brown-Forman Corporation||Louisville, KY||Sep 01, 2014||$57,800|
|Intl Logistics and Customer Service Specialist||Mahle Industries, Inc.||Farmington Hills, MI||Sep 03, 2015||$57,491|
|Customer Service Specialist||Beautiful and Trendy 21, Inc.||Anaheim, CA||Nov 20, 2015||$46,030|
|Customer Service Specialist||American Asia Express Corp||New York, NY||Apr 30, 2012||$44,766|
|Customer Service Specialist||AAE Express (Queens) Corp.||NY||Sep 11, 2011||$43,931|
|Customer Service Specialist||Parke West Cleaners, Inc.||Glen Burnie, MD||Jan 26, 2016||$43,181|
|International Bus Development, Customer Service Specialist||S.J. Electro Systems||Detroit Lakes, MN||Aug 26, 2015||$40,830|
|Customer Service Specialist||Hankyu Hanshin Express (USA) Inc.||Itasca, IL||Oct 01, 2011||$36,293|
|Customer Service Specialist||Yusen Logistics (Americas) Inc.||Valley Stream, NY||Sep 05, 2011||$36,254|
|Customer Service Specialist||Yusen Logistics (Americas) Inc.||Valley Stream, NY||Sep 12, 2011||$36,254|
|Customer Service Specialist||American Family Insurance||Denver, CO||Oct 01, 2013||$35,640|
|Customer Service Specialist/Hispanic Needs||Kentucky Housing Corporation||Frankfort, KY||Oct 01, 2011||$34,000|
|Customer Service Specialist||Home & Home Corp.||NY||Jun 11, 2015||$33,072|
To get more results, try adjusting your search by changing your filters.