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Become A Customer Service Specialist

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Working As A Customer Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Customer Service Specialist Do At Best Buy

* Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
* Maintain professional communication with customers and peers while using cross-functional company resources and tools.
* Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
* Ensure Front of Store cleanliness and merchandising standard execution.
* What are the Professional Requirements of a Best Buy Customer Service Specialist? Basic Qualifications Ability to work successfully as part of a team Strong ability to prioritize and multi-task in a fast-paced environment Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications High School Diploma or equivalent 3 months experience in retail, customer service or related

What Does A Customer Service Specialist Do At New York Life Insurance Company

* Execute and process routine and complex administrative functions, which involve data entry, checking numerous items for completeness and accuracy, and following up by telephone and email for missing information.
* The function requires exercising individual judgment based on knowledge of related procedures.
* Provide service to Administrators, Applicants and Underwriting team members by responding to inquiries and proactively following up on outstanding requirements to minimize application processing time.
* Establish high quality customer relationships using informational resources and technical knowledge to respond to external and internal inquiries.
* Proven customer service skills - ability to assess customer needs and fulfill in a timely manner.
* Excellent oral and written communication skills (telephone, email, letter writing) enabling employee to relay information to internal and external customers accurately and with confidence.
* Prepares routine reports for various Administrators utilizing Business Object Reporting System

What Does A Customer Service Specialist Do At Public Storage

* Excellent Customer Service
* Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
* Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
* Day-to Day Business
* Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
* Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
* Participate and contribute in related Customer Service, Marketing and other projects as assigned
* BENEFITS:
* Starting hourly rate of $14 with annual merit increases based on performance
* Four weeks paid training
* Comprehensive group healthcare programs
* k) with generous employer match
* Paid time off with annual cash payout of unused hours
* Internal promotional and career opportunities

What Does A Customer Service Specialist Do At Autozone

* Manage 40
* inbound Customer Service calls per day
* Build rapport and empathize with each caller to help create a more personal experience
* Assist customers with Order Status, Returns, Reorders, and other Customer Service related issues
* Ability to provide outstanding customer service to every customer
* Multi-task as needed through various programs while maintaining conversation with the customer
* Process orders with a high degree of accuracy, efficiency and courtesy
* Provide insight to customers on features and benefits of competing parts
* Build and maintain positive relationships with all customers and external business partners
* Display empathy when necessary and strive for a win/win one-call resolution
* Strong problem solving skills and ability to interpret and communicate data

What Does A Customer Service Specialist Do At Unitedhealth Group

* Provide excellent service to walk-in members.
* Receives and responds to inquiries from walk-in members regarding benefits, policies, procedures and protocols.
* Acts as a customer advocate in providing assistance to resolve members’ issues and problems.
* Follow-up calls to members with resolution to identified issues in timely manner.
* Resolves inquiries related to authorizations, claims, enrollment, and billing.
* Provides service requests to other departments as needed.
* Fulfills material requests for members.
* Maintains accurate member data, including addresses, phone numbers, and PCP changes.
* Inputs data in system for record tracking and issue resolution.
* Documents all issues in system in a timely manner.
* Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience.
* Promote various store events and seminars to customers.
* Assists members to apply for various government assistance programs.
* Performs accountabilities in accordance with established organizational metrics.
* Identifies trends and continuously makes recommendations to improve processes.
* Reports issues or problems with members, systems and processes to manager.
* Assists and involves in member retention projects.
* Performs other related projects and duties as assigned.
* Meet established performance standards.
* Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
* Perform Insides sales function to increase new business.
* Service walk-in prospects interested in Medicare and individual products.
* Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs.
* Provide information on various plan designs and send out benefit package and sales materials.
* Coordinate with Sales Rep.
* on prospect follow-up.
* Input sales activities and results on sales tracking system.
* Collect and review enrollment application to ensure completeness.
* Coordinate with Sales Administrative Assistant and Enrollment Dept.
* to ensure smooth enrollment process

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How To Become A Customer Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Specialist jobs

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Real Customer Service Specialist Salaries

Job Title Company Location Start Date Salary
Customer Service Specialist Staff Juniper Networks (Us), Inc. Sunnyvale, CA Jan 09, 2016 $130,166 -
$140,000
Customer Service Specialist Hankyu Hanshin Express (USA) Inc. Taylor, MI Dec 01, 2010 $100,000
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Jan 08, 2015 $89,045 -
$143,800
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Aug 01, 2015 $89,045 -
$143,800
Customer Service Specialist Cisco Systems, Inc. Parkton, NC Aug 10, 2012 $80,800 -
$134,700
Customer Service Specialist Cisco Systems, Inc. San Jose, CA Aug 15, 2016 $77,584 -
$106,800
Customer Service Specialist Greatbatch, Ltd. Minneapolis, MN Nov 01, 2012 $70,500
Customer Service Specialist Home & Home Corp. Ridgefield, NJ Mar 02, 2015 $58,136
Customer Service Specialist Brown-Forman Corporation Louisville, KY Sep 01, 2014 $57,800
Intl Logistics and Customer Service Specialist Mahle Industries, Inc. Farmington Hills, MI Sep 03, 2015 $57,491
Customer Service Specialist Beautiful and Trendy 21, Inc. Anaheim, CA Nov 20, 2015 $46,030
Customer Service Specialist American Asia Express Corp New York, NY Apr 30, 2012 $44,766
Customer Service Specialist AAE Express (Queens) Corp. NY Sep 11, 2011 $43,931
Customer Service Specialist Parke West Cleaners, Inc. Glen Burnie, MD Jan 26, 2016 $43,181
International Bus Development, Customer Service Specialist S.J. Electro Systems Detroit Lakes, MN Aug 26, 2015 $40,830
Customer Service Specialist Hankyu Hanshin Express (USA) Inc. Itasca, IL Oct 01, 2011 $36,293
Customer Service Specialist Yusen Logistics (Americas) Inc. Valley Stream, NY Sep 05, 2011 $36,254
Customer Service Specialist Yusen Logistics (Americas) Inc. Valley Stream, NY Sep 12, 2011 $36,254
Customer Service Specialist American Family Insurance Denver, CO Oct 01, 2013 $35,640
Customer Service Specialist/Hispanic Needs Kentucky Housing Corporation Frankfort, KY Oct 01, 2011 $34,000
Customer Service Specialist Home & Home Corp. NY Jun 11, 2015 $33,072

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Top Skills for A Customer Service Specialist

CustomerServiceSkillsEnsureCustomerSatisfactionDataEntryCustomerInquiriesPhoneCallsInboundCallsCustomerComplaintsHighVolumeCustomerAccountsInternetTechnicalSupportCustomerCallsOutboundCallsCustomerRelationsCommunicationSkillsCustomerOrdersProductKnowledgeFrontEndTroubleShootingSalesFloor

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Top Customer Service Specialist Skills

  1. Customer Service Skills
  2. Ensure Customer Satisfaction
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Trained incoming employees to assert excellent customer service skills, perform refunds, and complete lottery transactions.
  • Billed and managed various accounts to ensure customer satisfaction.
  • Perform filling, data entry and ran credit applications - Assisted customer as they enter front door and via phone.
  • Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries and billing disputes.
  • Answer phone calls and transfer the costumer to the person or department they asked for.

Top Customer Service Specialist Employers