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Best customer service specialist certifications
The best certifications for a customer service specialist are Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), and Certified Customer Service Specialist (CSS).
Customer service specialist certifications demonstrate your competency as a customer service specialist to employers. However, not all customer service specialist certifications provide the same value.
Below is a list of the best customer service specialist certifications. Obtaining a customer service specialist certification will give you a leg up when you apply for jobs and increase your potential salary.
20 best certifications for customer service specialists
20 best customer service specialist certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Billing and Coding Specialist (CBCS)
A Certified Billing and Coding Specialist (CBCS) primarily focuses on converting a medical procedure, diagnosis, or symptom into specific codes to submit a claim for reimbursement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Customer Service Specialist (CSS)
The Customer Service Specialist (CSS) is a certification that validates one's work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are Safety, Ethics, Respect, Teamwork, Communication, Telephone and Email Techniques, Problem Solving, Interpersonal Relationships, and Sales and Marketing.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
4. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
5. Microsoft Office Specialist Master Certification (MOS)
The Microsoft Office Specialist (MOS) Master certification helps demonstrate an individual's overall comprehension and expertise of Microsoft Office programs. Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
6. Certified Coding Specialist (CCS)
Coding accuracy is highly important to healthcare organizations, and has an impact on revenues and describing health outcomes. In fact, certification has become an implicit industry standard. Accordingly, the CCS credential demonstrates a practitioner's tested data quality and integrity skills, and mastery of coding proficiency. Professionals experienced in coding inpatient and outpatient records should consider obtaining this certification.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Demonstrate that you have the advanced skills needed to get the most out of Office by earning a Microsoft Office Specialist: Expert certification in multiple Office programs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? Every 1 year(s)
8. Certified Criminal Justice Specialist (CCJS)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
9. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
10. Certified Medical Insurance Specialist (CMIS)
Experienced medical office professionals with exceptional coding, reimbursement and claims management skills are eligible to sit for the Certified Medical Insurance Specialist (CMIS) exam. Practice Management Institute® has helped raise the bar of knowledge with its CMIS credential, designed to demonstrate outstanding skill in outpatient claims and reimbursement.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
11. Certified Instrumentation Specialist (CIS)
Technology changes. Standards update. Instrumentation evolves. The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. To help professionals stay abreast of rapidly changing medical technology, IAHCSMM offers the Certified Instrument Specialist (CIS) exam, which tests knowledge and recognition of medical instruments, as well as reviewing instrumentation practice skills. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist (CIS).
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
12. Certified Data Management Professional - Data Management (CDP-DM)
The data professions continue to grow and expand into many specializations. ICCP's thought leaders and advisors have addressed the evolving certification needs of business, data and computing professions by creating this broader data certification program.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
13. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
14. Automotive Sales Professional
This is a tremendous opportunity for everyone who has an interest in automotive sales to become a knowledgeable, ethical and customer-focused trained individual and enjoy great career success.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
15. Certified Resume Specialist: Administration and Clerical (CRS+AC)
The CDI Certified Industry Resume Specialist allows you to gain certification in your chosen industry
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
16. Certified Customer Service Representative (CCSR)
Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
17. Certified Insurance Service Representatives (CISR)
The Certified Insurance Service Representative (CISR) designation empowers outstanding individuals to provide exceptional customer service.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
18. Certified Resume Specialist: Accounting and Finance (CRS+AF)
The CDI Certified Industry Resume Specialist allows you to gain certification in your chosen industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
19. Microsoft Office Specialist (MOS)
Demonstrate your expertise in developing leading-edge enterprise solutions by using the Microsoft .NET Framework 1.0 and 1.1. The Microsoft Certified Solution Developer (MCSD) credential validates your advanced skill set, demonstrating to customers and employers your ability to support their evolving IT needs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
20. Certified Bank Auditor (CBA)
The purpose of the Certified Bank Auditor (CBA) Continuing Professional Education (CPE) Program is to promote professional development and to provide a means for recognizing CBAs to keep current with industry changes or furthering their own development in banking, technology, auditing, or other disciplines that contribute to a CBA's growth and development. This program is designed to ensure that the skills, knowledge and expertise originally required to become a CBA, are maintained on a continuing basis.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
What is the best certification for a customer service specialist?
The best customer service specialist certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service specialist certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for customer service specialists?
The most in-demand customer service specialist certification is Certified Pharmacy Technician based on all active job postings. Having this customer service specialist certification will give you access to more customer service specialist jobs with higher salaries.
What certifications can impact a customer service specialist career and salary?
The Certified Information Technology Professional certification will help you to secure a customer service representative position, which will increase your pay and career trajectory. A customer service representative's average salary is $29,624 whereas customer service specialists make an average salary of $33,238.
The most common combination of customer service specialist certifications include: Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), and Certified Customer Service Specialist (CSS).
Online courses for customer service specialists to earn certifications
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. Retail Customer Service
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions...
3. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
4. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
5. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
6. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
7. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
8. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
9. Customer Service
How to Approach New Customers and Maintain Existing Ones...
10. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
11. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
12. The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first...
13. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
14. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
15. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...
16. Outstanding Customer Service - The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...
17. Customer Service: Keep 'em coming back!
How to give the best customer service in your industry and keep those customers raving about your business...
18. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
19. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
20. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...