Customer service specialist vs customer service administrator

Differences between customer service specialist and customer service administrator duties and responsibilities

Customer service specialist example responsibilities.

• Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
• Mentore the team members and QA team for timely releases.
• Monitor reports, compile reviews, and participate in QA calibrations.
• Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
• Provide exceptional customer service to customers regarding MetLife products
• Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
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Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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