Customer service specialist demographics and statistics in the US
Customer service specialist demographics research summary. Zippia estimates customer service specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer service specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service specialists after extensive research and analysis:
- There are over 1,201,030 customer service specialists currently employed in the United States.
- 68.0% of all customer service specialists are women, while 32.0% are men.
- The average customer service specialist age is 40 years old.
- The most common ethnicity of customer service specialists is White (55.6%), followed by Hispanic or Latino (20.0%), Black or African American (11.6%) and Asian (6.8%).
- Customer service specialists are most in-demand in Phoenix, AZ.
- Boston, MA pays an annual average wage of $39,336, the highest in the US.
- In 2022, women customer service specialists earned 97% of what men earned.
- Connecticut is the best state for customer service specialists to live.
- Customer service specialists are 51% more likely to work at public companies in comparison to private companies.
On this page
Customer service specialist demographics by:
Customer service specialist gender statistics
68.0% of customer service specialists are women and 32.0% of customer service specialists are men.
- Female, 68.0%
- Male, 32.0%
Customer service specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.0% |
| Male | 32.0% |
Customer service specialist gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,846
Female income
$33,740
Customer service specialist gender ratio over time
This data breaks down the percentage of men and women in customer service specialist positions over time. Currently, 68.0% of customer service specialists are female.
Customer service specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.30% | 69.70% |
| 2011 | 30.15% | 69.85% |
| 2012 | 31.63% | 68.37% |
| 2013 | 32.07% | 67.93% |
| 2014 | 32.57% | 67.43% |
| 2015 | 32.46% | 67.54% |
| 2016 | 33.01% | 66.99% |
| 2017 | 33.44% | 66.56% |
| 2018 | 32.14% | 67.86% |
| 2019 | 31.72% | 68.28% |
| 2020 | 32.35% | 67.65% |
| 2021 | 31.97% | 68.03% |
Customer service specialist related jobs gender ratio
We compared customer service specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Specialist | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service specialist demographics by race
The most common ethnicity among customer service specialists is White, which makes up 55.6% of all customer service specialists. Comparatively, 20.0% of customer service specialists are Hispanic or Latino and 11.6% of customer service specialists are Black or African American.
- White, 55.6%
- Hispanic or Latino, 20.0%
- Black or African American, 11.6%
- Asian, 6.8%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.6%
Customer service specialist race
| Customer service specialist race | Percentages |
|---|---|
| White | 55.6% |
| Hispanic or Latino | 20.0% |
| Black or African American | 11.6% |
| Asian | 6.8% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.6% |
Customer service specialist race and ethnicity over time
See how customer service specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.01% | 11.84% | 6.06% | 16.01% |
| 2011 | 62.73% | 12.13% | 6.19% | 15.89% |
| 2012 | 61.92% | 12.01% | 6.00% | 16.74% |
| 2013 | 62.27% | 11.84% | 6.17% | 16.41% |
| 2014 | 61.65% | 11.79% | 6.48% | 16.60% |
| 2015 | 61.03% | 11.53% | 6.27% | 17.71% |
| 2016 | 60.15% | 12.02% | 6.51% | 17.61% |
| 2017 | 61.06% | 11.44% | 6.47% | 17.43% |
| 2018 | 60.88% | 11.02% | 6.64% | 17.82% |
| 2019 | 60.48% | 11.21% | 6.45% | 18.33% |
| 2020 | 57.92% | 10.61% | 6.60% | 18.94% |
| 2021 | 55.61% | 11.58% | 6.77% | 19.96% |
Customer service specialist wage gap by race
According to our data, asian customer service specialists have the highest average salary compared to other ethnicities. Black or african american customer service specialists have the lowest average salary at $34,513.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,557 |
| White | $34,903 |
| Black or African American | $34,513 |
| Asian | $35,456 |
| Hispanic or Latino | $34,812 |
Average customer service specialist age
See how the average age of customer service specialists varies based on ethnicity and gender.
Male
Female
Customer service specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service specialist age breakdown
The average age of customer service specialists is 40+ years years old, representing 49% of the customer service specialist population.
Customer service specialist age breakdown
| Customer Service Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service specialist educational attainment
The most common degree for customer service specialists is bachelor's degree, with 43% of customer service specialists earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 22%.
- Bachelor's, 43%
- Associate, 23%
- High School Diploma, 22%
- Diploma, 5%
- Other Degrees, 7%
Customer service specialists by degree level
| Customer service specialist degree | Percentages |
|---|---|
| Bachelor's | 43% |
| Associate | 23% |
| High School Diploma | 22% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer service specialist jobs you might like
Customer service specialist wage gap by degree level
According to the data, customer service specialists with a Master's degree earn more than those without, at $38,304 annually. With a Bachelor's degree, customer service specialists earn a median annual income of $36,950 compared to $33,987 for customer service specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,304 |
| High School Diploma or Less | $32,951 |
| Bachelor's Degree | $36,950 |
| Some College/ Associate Degree | $33,987 |
Customer service specialist employment statistics
Most customer service specialists work for a public in the retail industry.
Company size where customer service specialists work
Below, you can see the size of companies where customer service specialists work.
Customer service specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 58% |
Customer service specialist jobs by company type
Employees with the customer service specialist job title have their preferences when it comes to working for a company. For instance, most customer service specialists prefer to work at public companies over private companies.
Customer service specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 51% |
| Private | 45% |
| Government | 2% |
Customer service specialist jobs by industry
The most common industries for customer service specialists are retail, finance and professional.
Customer service specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 25% |
| Retail | 17% |
| Professional | 9% |
| Finance | 9% |
| Technology | 6% |
| Insurance | 5% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Health Care | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Transportation | 2% |
| Government | 2% |
| Energy | 2% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service specialist turnover and employment statistics
Customer service specialist unemployment rate over time
The unemployment rate for customer service specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service specialist unemployment rate by year
| Year | Customer service specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service specialist tenure
The average customer service specialist stays at their job for 1-2 years, based on the 77,240 customer service specialists resumes in Zippia's database.
Customer service specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 26% |
| 1-2 years | 37% |
| 3-4 years | 14% |
| 5-7 years | 14% |
| 8-10 years | 4% |
| 11+ years | 6% |
Customer service specialist LGBT ratio compared to similar jobs
Review the percent of customer service specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Service Specialist | 7.19% | - |
| Record Keeper | 8.60% | 3,596 |
| Credit Processor | 8.99% | 11,088 |
| Medical Library Assistant | 11.16% | 74,733 |
| Human Resources Trainer | 15.31% | 61,462 |
Similar customer service specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Record Keeper | 8.60% | 3,596 |
| Credit Processor | 8.99% | 11,088 |
| Medical Library Assistant | 11.16% | 74,733 |
| Human Resources Trainer | 15.31% | 61,462 |
Foreign languages spoken by customer service specialists
The most common foreign language among customer service specialists is Spanish at 67.6%. The second-most popular foreign language spoken is French at 7.9% and Portuguese is the third-most popular at 3.1%.
- Spanish, 67.6%
- French, 7.9%
- Portuguese, 3.1%
- German, 2.8%
- Arabic, 2.0%
- Other, 16.6%
Customer service specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 67.6% |
| French | 7.9% |
| Portuguese | 3.1% |
| German | 2.8% |
| Arabic | 2.0% |
| Other | 16.6% |
