Question 1

How long does it take to become a Customer Service Specialist?

Accepted Answer

It takes 3 years of professional experience to become a customer service specialist. That is the time it takes to learn specific customer service specialist skills, but does not account for time spent in formal education.

Question 2

How much do customer service specialists make?

Accepted Answer

Customer service specialists make between $29,000 to $37,000 annually, or between $14 -19 an hour. It's considered an entry-level position that requires minimum education and no experience.

Question 3

How much do customer support specialists make?

Accepted Answer

Customer support specialists make between $29,500 and $41,000 annually. The nationwide average is $36,458. The amount varies based on location, industry, and background.

Some support specialists go through quick training to serve the role, while others may have strong information technology (IT) backgrounds and are helping guide users through complex network systems.

Question 4

What are the duties of a customer support specialist?

Accepted Answer

The duties of a customer support specialist are dedicated to addressing the concerns or queries of a customer. They typically specialize in guiding users through the use of a specific product or system.

Question 5

What is a customer support specialist?

Accepted Answer

A customer support specialist is a professional who provides information or sells products and services to customers. Customer support specialists are experts on the features and functionality of a product and guide users through proper use. Customer service support specialists are also on call to resolve issues and handle complaints.

Question 6

What is the difference between a customer service representative and a customer support specialist?

Accepted Answer

The difference between customer service representatives and customer support specialists is that customer service representatives are more generalized resources that deal with administrative issues.

Question 7

What is the difference between customer service specialist and customer service representative?

Accepted Answer

The difference between customer service representatives and customer service specialists is that customer service representatives represent the company handling general questions and issues, whereas the customer service specialist may be reached to resolve concerns, complaints, or challenging customers.

Question 8

What is a good starting salary for a Customer Service Specialist?

Accepted Answer

A good starting salary for a customer service specialist is $26,000 in the United States. That puts you in the 10th percentile of annual income for a customer service specialist in the U.S., which is about what you would expect if you were new to the field. The average salary for customer service specialists is $35,101, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a customer service specialist can vary by state.

Question 9

Can a customer service specialist make 100k?

Accepted Answer

No, you cannot make $100,000 per year as a customer service specialist. It is highly unlikely to earn over $100k because the average annual salary for a customer service specialist is $35,101. Even customer service specialists in higher-paid positions do not typically earn more than $46,000 per year.

Question 10

Is customer service specialist a good job?

Accepted Answer

Yes, being a customer service specialist is a good job if you enjoy a steady flow of interaction with people. Customer service specialists often work in call centers or remotely, helping to serve or resolve customer issues.

Question 11

What jobs are good for customer service?

Accepted Answer

There are many good jobs for a customer service representative. A customer service representative (CSR) can work in many different jobs, including manufacturing, corporations, rental industries, beverage, food industries, and many others.

Question 12

What percentage of Customer Service Specialists are female?

Accepted Answer

68.3% of customer service specialists are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female customer service specialists has decreased by -1.4 percentage points since 2010. That means there are a total of 859,201 female customer service specialists in the U.S. and 398,780 male customer service specialists in the United States. Note that Zippia's estimate accounts only for the 1,257,981 people with the specific job title of customer service specialist and doesn't include grouping similar job titles, or people with potentially similar credentialing.

Question 13

What should I put on my resume for customer service?

Accepted Answer

You should put skills and accomplishments that highlight important attributes needed for the role on your resume for customer service. The key to creating a strong customer service resume is to demonstrate your skills using real-world examples of responsibilities and accomplishments.

Frequently asked questions about customer service specialists

Questions about becoming a customer service specialist