Customer service specialist job description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Responsibilities:
Your Responsibilities

Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers
Qualifications:
What We're Looking for


Outstanding communication, listening and analytical skills Customer service and/or sales experience preferred Candidate must display strong organizational and problem solving skills The individual must be able to prioritize tasks and work well under pressure while remaining focused Must have a desire to learn general knowledge about the securities industry including the basic principles of equity, option and mutual fund transactions Candidate must be client service oriented and have general knowledge of Windows based
computer systems Ability to adhere to attendance policies and work within a structured schedule which includes a variety of shifts College degree preferred but not required 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm Comfort with desktop computer system



What We Prefer


6 months Call Center experience Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills



Being One of Our People


It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.’s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.

When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.

Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.

Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.

Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.

Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.

Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.
Performs other duties as assigned.
Qualifications
Level of Formal Education:
High School diploma or equivalent education preferred
Years of Experience:
Minimum 1 year experience in related field
Type of Experience:
2 Years Sales and/or Customer Services experience preferred
Technical Competencies:
Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information/merchandise through POS register system Basic computer skills
Skills and Ability:
Must possess strong selling skills Must possess strong interpersonal and communication skills Must be adaptable to a changing environment Must be able to coach and train others in a professional environment Possess excellent verbal and written communication skills
Personal Attributes:
Positive and Engaging Action Oriented Integrity, Accountability & Trust Demonstrate passion for the brand, products, services and solutions offered to our customers Must possess a desire to continually develop personal selling skills and product knowledge Drive for Results Decision Quality Patience
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.
We will consider for employment qualified applicants with arrest and conviction records
City & County of San Francisco Fair Chance Ordinance

What does a Pacific Sales Customer Service Specialist do?

This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Pacific Sales Customer Service Specialist, you will:

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
• Answer incoming calls, prepare shipping invoices
• Complete Report reconciliation such as calling report, etc. and daily deposit entry
• Maintain ongoing organization of the Customer Service work center
• Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.

What are the Professional Requirements of a Pacific Sales Customer Service Specialist?

Basic Qualifications:

• High School Diploma or equivalent
• 1 year customer service or other retail sales experience

Preferred Qualifications:

• Associate degree or above in Business Management or related field