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Customer Service Specialist

Rollins, Inc.
Ashburn, VA
At Orkin, our purpose is to help protect the world where we live, work, and play.

Our Customer Service Specialists are committed to this purpose.

Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!

The Successful Customer Service Specialist Will . . .

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

* Contact customers to schedule and confirm service appointments
* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
* Schedule & communicate with Service Technicians to meet customer requirements
* Perform outbound calls to customers to follow-up on service received
* Perform outbound calls to customers regarding outstanding account balances
* Receive payments from past due customers
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
* Reschedule unserviced accounts within 24 hours
* Answer inbound customer service calls with an open, friendly greeting
* Utilize strong listening skills and probing questions to identify the customer's concern and evaluate their needs
* Use strong communication skills to communicate/empathize with customers
* Work well within a team
* Participate in quality assurance processes/programs/initiatives as requested

If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!

We Offer…

* Competitive hourly pay
* Comprehensive benefits package including medical, dental, vision, maternity & life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Quality, comprehensive training programs

Why Orkin?

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing - and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to take your CAREER to the next level?

Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
60d+ ago

Retail Customer Service Specialist

Dick's Sporting Goods Inc.
Dulles Town Center, VA
On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest sports team.

* Create a world-class customer experience by providing passionate customer service and selling through customer engagement

* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

* Serve as primary customer service provider at the front end and liaison between customers and management

* Ensure customers receive outstanding service by adhering to and enforcing customer service programs

* Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

* Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods

* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
Qualifications

Success Profile:

* Flexible availability - including nights, weekend, and holidays

* Ability to provide outstanding customer service

* Ability to direct efficient front-end operations

* Basic cash management procedures

* 1-2 years of Retail Cashier or Sales experience preferred

***'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
11d ago

Retail Customer Service Specialist

Dick's Sporting Goods
Dulles Town Center, VA
On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest sports team. *Customer Service Specialist Duties:* * Create a world-class customer experience by providing passionate customer service and selling through customer engagement * Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions * Serve as primary customer service provider at the front end and liaison between customers and management * Ensure customers receive outstanding service by adhering to and enforcing customer service programs * Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure * Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods * Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions /All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary./ *Success Profile:* * Flexible availability - including nights, weekend, and holidays * Ability to provide outstanding customer service * Ability to direct efficient front-end operations * Basic cash management procedures * 1-2 years of Retail Cashier or Sales experience preferred ***'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity. **Organization:** **Store0283 Dulles VA* **Title:** *Retail Customer Service Specialist* **Location:** *Virginia-Dulles-Store0283 Dulles VA* **Requisition ID:** *21000M60*
11d ago

Amazon Locker - Customer Service

Amazon Workforce Staffing
Kensington, MD
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Amazon Locker+ Customer Service AssociateJob OverviewYou're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.Duties & Responsibilities
Some of your duties may include: Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers. Maintain a clean, safe, and organized workspace. Manage responsibilities for a Locker+ location, including opening and closing site. Use technology like smartphones and handheld devices to sort, scan, and prepare orders. Receive truck deliveries. You'll also need to be able to: Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Be available to work part-time between the hours of 6:30 AM and 10:30 PM with schedules varying week to week. What it's like at Amazon Locker+ locations Safety . Your safety is important to us, so we provide safe working conditions. Surroundings . You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Activity . You'll be on your feet for the majority of your shift, helping customers and sorting packages. Temperature . Our Locker+ locations are in comfortable, climate-controlled environments. Noise level. Sound levels are minimal, what one would expect in a grocery store. Dress code. Casual with a few rules to follow for safety. Comfortable, closed-toe shoes are required. Why You'll Love this Job Stay busy. You‘ll be engaged your entire shift, from organizing packages to chatting with customers. Unique Workplace . Locations can vary, so you may be at a grocery or other retailer. Schedule options . Ideal for someone looking for a part-time role. Work up to 20 hours per week and be able to work differing schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Shift selections . Shifts follow operating business hours: 6:30 AM - 10:30 PM. Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Training . You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work. Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay. Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you. New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology. Customer Obsession . Making someone else happy actually makes your day. Quality is key. You have high standards and it shows in your work. Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker+ Associate, the following benefits are included: Competitive wage paid weekly, with overtime for more than 40 hours 401(k) savings plan Holiday pay opportunities On-the-job training and skills development Employee Assistance Program Learn more about Amazon Benefits and Culturehttps://hiring.amazon.com/why-amazon/benefits#/https://hiring.amazon.com/why-amazon/culture#/ Requirements: Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Basic Qualifications: High School, GED, or equivalent diploma How To Get Started
You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://hiring.amazon.com/people-with-disabilities#/.
New
5d ago
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Technical Customer Service Specialist

Amazon.com, Inc.
Herndon, VA
Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM's), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.
In addition, your responsibilities will include, but will not be limited to, the following:

* Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
* Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
* Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
* Educate customers on reporting options, alerts and budgets.
* Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
* Working with customer support peers around the globe to ensure a consistent and high-quality level of support
* Driving projects that improve customer interactions with AWS account and billing information
* Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
* Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
* Assisting with Enterprise customer communication during AWS critical launches and support events
* Assuming responsibility for developing detailed knowledge about AWS specific product and features
* Work with AWS teams to drive resolution of issues for customers
* Making sure internal knowledge reference pages are updated

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

* Current, active US Government Security Clearance at the TS/SCI level with polygraph.
* 1+ year experience in Customer Service and/or Account Management working with high-profile customers
* experience with MS Excel
* Experience in leadership and/or account management positions
* A drive to dig into the details of a system or process to solve customer problems
* Proven success in a fast paced support environment
* Demonstrated success driving cross-functional deliverables
* SQL and/or other relational database experience
* Strong fluency with Web Technologies and the Internet
* Understanding of cloud based compute and storage concepts
* Experience taking ownership and driving resolution on escalated customer issues
* Excellent oral and written communication skills
* Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience

What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire smart people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.

Amazon Web Services is hiring. For more information please visit: http://aws.amazon.com/careers/

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
23d ago

Technical Customer Service Specialist

Amazon Web Services
Herndon, VA
Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM's), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.
In addition, your responsibilities will include, but will not be limited to, the following:

· Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues

· Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback

· Performing deep dive analysis on USG / Enterprise customer accounts and billing statements

· Educate customers on reporting options, alerts and budgets.

· Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers

· Working with customer support peers around the globe to ensure a consistent and high-quality level of support

· Driving projects that improve customer interactions with AWS account and billing information

· Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement

· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

· Assisting with Enterprise customer communication during AWS critical launches and support events

· Assuming responsibility for developing detailed knowledge about AWS specific product and features

· Work with AWS teams to drive resolution of issues for customers

· Making sure internal knowledge reference pages are updated

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

· Current, active US Government Security Clearance at the TS/SCI level with polygraph.

· 1+ year experience in Customer Service and/or Account Management working with high-profile customers

· experience with MS Excel

PREFERRED QUALIFICATIONS

· Experience in leadership and/or account management positions

· A drive to dig into the details of a system or process to solve customer problems

· Proven success in a fast paced support environment

· Demonstrated success driving cross-functional deliverables

· SQL and/or other relational database experience

· Strong fluency with Web Technologies and the Internet

· Understanding of cloud based compute and storage concepts

· Experience taking ownership and driving resolution on escalated customer issues

· Excellent oral and written communication skills

· Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience

What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire smart people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.

Amazon Web Services is hiring. For more information please visit: http://aws.amazon.com/careers/

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
17d ago

Customer Service Specialist- 3473

Recovery Innovations
Chantilly, VA
Looking to do something new and exciting with your psychiatric, mental health and substance use experience as a Customer Service Specialist.

Look no further and come join the RI team that is opening up the first evidence-based Crisis Receiving

Center in Fairfax County. You will interface with state, county and city partners including EMS, EDs and

Law enforcement to provide recovery oriented, trauma informed, and culturally sensitive emergency assessment, stabilization, treatment and diversion services in

a brand new, state of the art facility. Sign on bonus and competitive salaries available based on education, experience and shift.

Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.
Essential Duties and Responsibilities:

* Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
* Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
* Maintains an organized office filing system that assures confidentiality of all documents.
* Ensures the facility reception areas are neat and orderly at all times.
* Performs functions necessary for the initial registration and inputs individual's data into computer.
* Oversees the use, maintenance and repair of office equipment.
* Assists in the ordering and stocking of office supplies as needed.
* Assists in the process of gathering data necessary to perform billing and audit functions as requested.
* Maintains petty cash.
* Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
* Performs other related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

* Excellent computer skills, including Microsoft Office Suite.
* Effective communicate both verbally and in writing.
* Excellent interpersonal skills.
* Excellent customer service skills.
* Organizational skills and high degree of accuracy.
* Works cooperatively in a team environment.
* High School Diploma or equivalent, Associate's Degree preferred.
* Minimum of one (1) year of clerical or office experience required.

Driving Requirements:

* If driving is required for this position, must meet all requirements outlined in RI International driving policy.
* If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands:

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM - Arizona

Education High School Diploma or equivalent, Associate's Degree preferred.

Licensure

Certification

Misc. Requirement

ADDENDUM - California

Education High School Diploma or equivalent, Associate's Degree preferred.

Licensure

Certification

Misc. Requirement

ADDENDUM - Delaware

Education High School Diploma or equivalent, Associate's Degree preferred.

Licensure

Certification

Misc. Requirement

ADDENDUM - North Carolina

Education High School Diploma or equivalent, Associate's Degree preferred.

Licensure

Certification

Misc. Requirement

ADDENDUM - Washington

Education High School Diploma or equivalent, Associate's Degree preferred.

Licensure

Certification

Misc. Requirement

Employee Acknowledgement

By my signature below, I hereby certify that I have reviewed the attached description of my position and agree to perform the duties described therein. I understand that nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
57d ago

Customer Service Specialist

Sherwin-Williams
Manassas, VA
Why Sherwin-Williams

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow, and discover in a place where you can thrive and Let Your Colors Show!

Where You'll be Working

The individual selected for this role will be expected to work at Store #5151, located at:

7361 Miramar Dr, Manassas, 20109

How You'll Perform the Role

* Support the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers.
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Ensuring that sales transactions are completed accurately, maintaining precise work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications
* Assist in sourcing products required by customers that are not available in the store and, upon approval, place order and follow up as necessary.
* Be responsible for opening and closing the store, making bank deposits, stocking shelves and setting up displays, cleaning store equipment, and loading and unloading trucks.

Our Must Haves - These are our Basic Qualifications, hit apply if you meet all of them!

* 18 years of age or older
* Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
* Ability to distinguish the difference between colors, a skill used when color matching or tinting paint, with or without reasonable accommodation
* Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation
* Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs., with or without reasonable accommodation
* Operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation

Extras to Help you Stand Out - These are not required for you to be eligible to apply.

* Experience in a delivery, retail sales or customer service position
* Ability to speak more than one language: preferably Spanish
* Possess a High school diploma or comparable certification (e.g. GED)
* Valid driver's license

What is the Process to get Started?

Step 1 - Online Application

* Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
* Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 - Digital Interview

* Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
* You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 14 days of receiving an invitation

Step 3 - In-Store Interview

* Your video interview is reviewed by our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
11d ago

Customer Service Specialist

Valley Energy
Purcellville, VA
Valley Energy is looking for a Customer Service Specialist to join our award-winning Propane team in the Purcellville location. This person will drive customer satisfaction by fielding calls, assisting senior management in sales growth, and tracking customer interactions to ensure a positive business experience.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:

+ Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

+ Consult on Sales & Marketing development - Work with management to develop marketing strategies for product growth.

+ Maintain Working Knowledge of Products - Develop a working knowledge of Residential and Commercial Propane in order to provide customers with accurate, up-to-date knowledge.

+ Track interactions in CRM - Record customers interactions utilizing company software.

Requirements:

+ Industry Experience preferred, but not required.

+ 1-2 years proven experience in supporting client success

+ Excellent written and verbal communication skills

+ Ability to address complaints and issues with effective solutions and a positive attitude

+ Passion for delighting customers with above and beyond service

+ Excellent time-management and prioritization skills

+ Excellent Organizational Skills

+ Ability to Multi-task

Benefits:

+ Employer Paid HSA Insurance

+ Medical Insurance available for self, spouse, and/or family with Buy-Up Plan available

+ Competitive Rated Self-funded Vision & Dental Insurance if desired

+ Supplemental Insurance available through Aflac

+ Well established 401 K and Profit-Sharing Plan

+ Employer Paid Life Insurance

+ Weekly Payroll

+ Guaranteed $5000.00 (minimum) BONUS to be paid out at season's end

+ Paid Time off Vacation, Holiday, Personal Hours

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6d ago

Customer Service - Whole Foods

Whole Foods Market
Arlington, VA
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Whole Foods Market is currently offering extra pay incentives:

We're offering hourly store and facility Team Members a one-time bonus for hours worked between 10/4/21 and 1/2/22.* Team Members will receive a bonus equivalent to $2 per hour worked and Team Leaders will receive a bonus equivalent to $3 per hour worked. Team Members and Team Leaders will also be eligible to receive enhanced overtime pay of 2x their standard hourly rate through the end of the year.

* You must remain employed by Whole Foods Market on Jan. 2, 2022 to receive the bonus payout.

Summary:

Whole Foods Market is looking for friendly, customer-focused Team Members to join our Team in Arlington. We are currently hiring for a variety of roles with different schedules and FT/PT/Seasonal status available, depending on the role. Our starting wage is at least $15/hr. We post our schedules 3 weeks in advance.

Here is a list of our Team Departments and the kinds of Team Member roles you might see posted:

* Prepared Foods: Cook (Prep, Pizza), Team Member (Deli Counter, Sandwich Maker, Hot Food/Salad Bar Runner), Dishwasher
* Bakery: Baker, Cake Decorator, Team Member (Counter service, Packaging, Coffee)
* Customer Service/Store Support: Cashier, Cashier Assistant (Bagging, Carts), Shopper
* Grocery: Team Member (Stocking frozen, dairy, bulk items) - Day and Overnight shifts
* Whole Body: Team Member (Stocking vitamins, supplements, body care, clothing, gifts)
* Meat: Team Member (Counter service, Oven ready prep), Meat Cutter
* Seafood: Team Member (Counter service, Oven ready prep)
* Specialty (Beer/Wine/Cheese): Team Member (Pub Service, Cheese Cutting/Wrapping)
* Produce/Floral: Team Member (Stocking, Floral Arrangement), Production (Fruit Cutting)

Apply today and check your email for next steps!

Whole Foods Market Team Members perform all functions related to answering customer questions, assisting customers in finding products, and providing excellent customer service.

Knowledge, Skills, & Abilities

* No prior retail experience is required for entry level positions.
* Ability to sell proactively.
* Ability to learn basic knowledge of all products carried in department.
* Strong attention to detail.
* Strong to excellent communication skills and willingness to work as part of a team.
* Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
* Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
* Ability to follow directions and procedures, effective time management and organization skills.
* Passion for natural foods and the mission of Whole Foods Market.
* Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
* Understanding of and compliance with WFM quality goals.

Physical Requirements / Working Conditions

* Must be able to lift 50 pounds.
* In an 8-hour workday: standing/walking 6-8 hours.
* Hand use: single grasping, fine manipulation, pushing and pulling.
* Work requires the following motions: bending, twisting, squatting and reaching.
* Exposure to FDA approved cleaning chemicals.
* Exposure to temperatures: 90 degrees Fahrenheit.
* Ability to work in wet and dry conditions.
* Ability to work a flexible schedule including nights, weekends, and holidays as needed.
* Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
* May require use of ladders.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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Average Salary For a Customer Service Specialist

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service Specialist is $30,874 per year or $15 per hour. The highest paying Customer Service Specialist jobs have a salary over $40,000 per year while the lowest paying Customer Service Specialist jobs pay $23,000 per year

Average Customer Service Specialist Salary
$30,000 yearly
$15 hourly
Updated October 24, 2021
23000
10 %
30000
Median
40000
90 %

Highest Paying Cities For Customer Service Specialist

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Francisco, CA
$42,689
$20.52
Seattle, WA
$39,208
$18.85
New York, NY
$36,478
$17.54
Saint Cloud, MN
$35,230
$16.94
Beaverton, OR
$34,817
$16.74
Denver, CO
$33,780
$16.24

5 Common Career Paths For a Customer Service Specialist

Office Assistant

Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.

Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

Teller

Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.

Certified Nursing Assistant

A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.

Medical Assistant

Medical assistants provide support to medical practitioners in both administrative and clerical tasks. They keep and update the patient's medical records, administer medicines under the supervision of a physician, assist during medical examinations, prepare medical samples for laboratory testing, manage the schedule of appointments, and assist the patients with their bills and in filling out needed forms, such as insurance-related documents. Medical assistants should have good communication skills and analytical skills, be organized, and be flexible. They should also have knowledge of how to operate some medical equipment such as x-ray machines.

Illustrated Career Paths For a Customer Service Specialist