Customer service specialist resume examples from 2025
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How to write a customer service specialist resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in customer service specialist-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the customer service specialist position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a customer service specialist resume:
- Customer Service
- Strong Customer Service
- Cleanliness
- Front End
- Cash Management
- Customer Transactions
- Data Entry
- Customer Complaints
- Customer Calls
- Sales Floor
- Inbound Calls
- Outbound Calls
- Customer Loyalty
- Customer Inquiries
- Windows
- Customer Care
- Customer Satisfaction
- Bank Deposits
- Product Knowledge
- Troubleshoot
- Customer Orders
- Customer Support
- Customer Accounts
- PowerPoint
- Service Calls
- Telephone Calls
- Order Entry
- Computer System
- Customer Interaction
- Escalation Support
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the customer service specialist position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write customer service specialist experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great customer service specialist resumes:
Work history example #1
Customer Service Specialist
Walmart
- Used assertive yet sensitive communication techniques when dealing with customers.
- Managed and processed online orders via Walmart POS system.
- Performed store wide communication of expectations and goals of my department, and tracked them as they were met.
- Provided effective, friendly communication of best practices, key information and data analytics on a daily basis.
- Answered inbound calls and determine purpose of call.
Work history example #2
Finance Assistant (Part-Time)
Public Health Institute
- Assisted in preparation of financial statements in accordance with GAAP and tax provisions governed by tax rules.
- Completed Payroll, Accounts Payable and Client Invoicing using QuickBooks.
- Directed all administrative and board-support efforts, including management of Presidents calendar, travel, and events coordination.
- Processed payroll JE's Bi-weekly from ADP reports into Shelby.
- Redesigned time sheets to meet Pennsylvania state standards.
Work history example #3
Customer Service Officer
J. C. Penney
- Managed quality communication, customer support and product representation for each client.
- Received 70 Customer Compliment Awards for Outstanding Customer Service Member of Communication Committee, as liaison between employee and employer.
- Collaborated with upper management to introduce training initiatives to assist under-performing CSRs.
- Worked on the register Maintained communication between the online department and the store Enterprise fulfillment (processing online orders)
- Handled sales tracking and reporting, inventory control, and employee payroll.
Work history example #4
Customer Service Specialist
H&R Block
- Processed and received payments, balanced drawer, and managed nightly deposits for Cedar Falls branch.
- Fielded initial customer contact and maintained an effective schedule of all appointments, issues, communications, and contacts.
- Ensured customer satisfaction via follow up appointments and communication Performed administrative tasks such as filing and scheduling appointments
- Assisted in directing customer communications.
- Processed deductions (one time deductions, garnishments, tax levies and direct deposits).
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from customer service specialist resumes:
High School Diploma
2018 - 2018
Highlight your customer service specialist certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your customer service specialist resume:
- Certified Pharmacy Technician (CPhT)
- Certified Billing and Coding Specialist (CBCS)
- Certified Customer Service Specialist (CSS)
- International Accredited Business Accountant (IABA)
- Microsoft Office Specialist Master Certification (MOS)
- Certified Coding Specialist (CCS)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)
- Certified Criminal Justice Specialist (CCJS)
- Certified Information Technology Professional (CITP)
- Certified Medical Insurance Specialist (CMIS)