Customer Service Specialist Resume Examples 2023

Research Summary. We analyzed 18,773 customer service specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Best Buy and J. C. Penney. Here are the key facts about customer service specialist resumes to help you get the job:

The average customer service specialist resume is 342 words long
The average customer service specialist resume is 0.8 pages long based on 450 words per page.
Customer service is the most common skill found on a customer service specialist resume. It appears on 19.1% of resumes.

After learning about how to write a professional customer service specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Service Specialist Resume Example


Anna Sanders Customer Service Specialist Contact Information Columbia, SC (590) 555-3980 asanders@example.com Skills Process Transactions Windows Customer Service Paypal Customer Relations Appropriate Information Customer Sales Customer Accounts Ross Product Knowledge Employment History Customer Service Specialist 2020 - Present Aflac Columbia, SC Managed New and Existing customer accounts. Documented calls, transaction, and communication between customers and internal departments. Input claims data into AFLAC's mainframe computer system Assessed claims, ensuring accuracy prior to record archiving. Customer Service Representative 2019 - 2020 Aetna Columbia, SC Provide education and training to internal staff on systems related issues and claim policy procedures. Register patient in a fast and timely manner by obtaining demographic information and medical insurance information. Process and invoice customer orders Maintain sales orders by matching customer order, packing slip and invoice. Customer Service Retail Associate 2018 - 2019 Walmart Columbia, SC Scanned items, processed sales transactions, and deactivated security devices on bags and items purchased. Retained product knowledge of jewelry, accessories, shoes, and apparel departments and assisted in sales. Move freight from back-room to sales floor. Stock and Restock shelves as needed. Provided excellent customer service Welcomed customers and explained current promotional sale Restock products Maintained aesthetic look of the merchandise and sales floor. Education High School Diploma 2018 - 2018


Martha Olson Customer Service Specialist Contact Info Philadelphia, PA (400) 555-7560 molson@example.com Skills CommunicationBank DepositsCustomer RetentionStock RoomStore ManagementSales TransactionsProduct KnowledgeHigh VolumeAccurate ProcessingTechnical Assistance Employment History Customer Service Specialist 2016 - Present Wawa Philadelphia, PA Coordinate communication between the customer, sales rep and the warehouse. Handled customer transactions, returns and online orders. Maintained updated product knowledge in each department. Associate Customer Service Representative 2015 - 2016 J. C. Penney Manchester, CT Cashier Maintain sales floor Training for new associates Handling customer issues & concerns checked fitting rooms, and kept the sales floor looking presentable. Direct Calls Maintains the sales floor in the home department. Unloaded trucks, stocked shelves and carried merchandise to the sales floor for customers. Customer Service Retail Associate 2014 - 2015 J. C. Penney New York, NY Prospected for new business, contacted customers regarding sales and promotions, and consistently achieved sales goals and quotas. Cashier, stock sales floor, stock rotation, displays & organiza- tion of merchandise. Perform minor repairs on Jewelry Care like changing watch batteries, removing watch links, and adding slides to bracelet. Education High School Diploma 2014 - 2014


Noah Burns Customer Service Specialist Forest Park, GA nburns@example.com (930) 555-7609 Experience Customer Service Specialist 2018 - Present J. C. PenneyForest Park, GA Maintain a presentable sales floor by folding clothes and spreading hanged merchandise on racks. Edited customer orders and answered client problems via the internet and multi-line phone. Evolved from a Member Service Specialist I to a Member Service Specialist II in 3 months. Maintained clean and safe dock area to prevent work related hazards by following company policies and procedures. Customer Service Executive 2017 - 2018 J. C. PenneyForest Park, GA Assisted on sales floor as needed to maintain service standards. Maintained clean and safe dock area to prevent work related hazards by following company policies and procedures. Performed administrative work by organizing paper work filing, coping, faxing and data entry. Customer Service Clerk 2015 - 2017 WalmartJacksonville, FL Cashier, down stack pallets, unload trucks, and stock sales floor when needed Worked on the sales floor in shoes maintaining department, unpacking freight, stocking shelves, setting modulars, and helping customers Answer phones, customer service representative and also overnight stocker. Greet customers entering establishments.Receive payment and issue receipts. Process merchandise returns and exchanges enforcing company wide policies. Remained knowledgeable in store merchandise to answer customer questions and handle customer returns in a timely manner following store policies. Skills Stock Shelves Customer Returns Data Entry Customer Relations Special Requests Sales Floor Bank Deposits Greeting Customers Communication Product Knowledge Education High School Diploma 2015 - 2015

Create My Resume

Build a professional resume in minutes.

How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Service Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional Customer Service Specialist Resume example


Brenda Woods Senior Customer Service Specialist Irving, TX (500) 555-6972 bwoods@example.com Skills Positive Attitude Communication Store Management CSA Procedures CRM Customer Relations Customer Retention Positive Shopping Powerpoint Employment History Senior Customer Service Specialist 2011 - Present VerizonIrving, TX Utilize departmental tools, databases and company procedures to resolve conflicts and provide solutions with effective communication. Average 100% for the year in First Call Resolution and Entire Rep Performance year over year. Assist with Customer Care overflow, resolving customer escalated issues with billing, coverage, and offers. Created and presented a PowerPoint in efficiency. Customer Service Manager Supervisor 2008 - 2011 J. C. PenneyPlano, TX Greet customers upon entrance of store. Supervised transactions, customer relations, inventory, and cash handling. Used POS software to accurately calculate transactions and mitigate losses. Coach & develop the team by providing feedback & direction to enhance knowledge and effectiveness of company standards. Trained over 20 new associates with over 50% reaching the highest level of customer service. Customer Service Specialist 2007 - 2008 J. C. PenneyPlano, TX Maintained records of customer interactions or transactions, and recorded details Analyzed customer's communication needs and recommended equipment needed. Worked as a cashier and on the sales floor. Utililized Windows on a daily basis. Customer Specialist 2000 - 2007 WalmartHouston, TX Received customer complaints and appropriately escalated to management as needed. Determined possible causes of customer complaints. Help organize and stock shelves, return misplaced items throughout the store. Stock merchandise onto shelves, and organize the sales floor. Education High School Diploma 2000 - 2000


Betty Ortiz Senior Customer Service Specialist Contact Information Bloomington, IL (500) 555-3482 bortiz@example.com Skills Internet Product Knowledge Company Policies Customer Service Computer Programs Customer Questions New Losses TSA Diagnosis Hospital Claims Employment History Senior Customer Service Specialist 2018 - Present Afni Bloomington, IL Assisted in creating a sales environment via the internet as well as over the phone. Created logs and procedures that made processing more efficient. Manage daily operations of the Customer service, Dispatchers, In house Concierge Departments also Shuttle and Motor Coach Driving personnel. Communicated company and vendor policies and procedures to internal and external customers, resolving any escalated issues that arose. Created metrics and consistently exceeded goals for customer retention and customer satisfaction. Expanded product knowledge and supported problem solving. Customer Service Consultant 2008 - 2018 Afni Bloomington, IL Well established product knowledge, as well as daily specials & promotional items. Foster a professional and positive attitude. Provide both internal and external communication to ensure customer s requirements are handled in a timely manner. Claims Analyst 2007 - 2008 State Farm Bloomington, IL Investigated, handled and settled 1st and 3rd party auto claims. Initiate claim payment process in accordance with policy provisions. Worked with company attorneys and the SIU in preparing cases and investigating claims, appearing in court. Attended depositions, trials and mediations; reviewed and evaluated medical records. Claims Assistant 2006 - 2007 State Farm Bloomington, IL Provide customers with excellent customer service. Generated and implemented a team template to promote teamwork, raise morale and effectively communication with team. Matched claim facts against internal documentation and other insurance companies, ensuring accurate claims processing. Handled a large volume of claims and assessed policy coverage for submitted claims. Education High School Diploma 2006 - 2006


Kelly Bryant Senior Customer Service Specialist Contact Info Minneapolis, MN (540) 555-5195 kbryant@example.com Skills CommunicationMedicaidHcfaCustomer ServiceCustomer AccountsMedical RecordsBank ProductsCustomer SalesProceduresClaims Issues Employment History Senior Customer Service Specialist 2018 - Present Ameriprise Financial Minneapolis, MN Communicated with internal and external clients to agree on collateral movements within the guidelines of the ISDA/CSA. Oversee and manage high volume of Deed in Lieu loans as the Negotiator assigned to the file. Balanced and performed weekly audits to the ATM Customer Service Consultant 2017 - 2018 Walmart Minneapolis, MN Send and receive money transfers, bill pay, check cashing, and returns- exchanges of merchandise through the service desk. Processed customer returns and exchanges, while following all company policies. Coordinated and distributed work and break schedules to customer service desk employees. Claims Analyst 2015 - 2017 UnitedHealth Group Minneapolis, MN Examine and process Medicare claims for current and pass members based on service dates Provide every client with excellent customer service, answer inbound calls, assist with questions on claims status, process claims. Worked directly with providers, members, and other internal departments to resolve claim issues. Bone Marrow Transplant) * Review billing information for correctness and completeness before submitting to insurance companies. Gained wide-based knowledge of intelligent computer systems and ran reports on in-coming claims for the entire Columbus location. Claims Assistant (Part-Time) 2015 - 2015 Sedgwick CMS Holdings Kent, OH Create diaries for New Claims. Retrieved medical records by doctors and employees. Received and input information on workers compensation claimants and requested records of injury from employers as well as medical records. Investigated, evaluated and negotiated catastrophe and property & casualty claims in order to reach a fair and equitable settlement. Education Some College Courses Education 2015 - 2015 Kent State University Kent, OH

Create My Resume

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Customer Service Specialist Resume Format And Sections

1. Add Contact Information To Your Customer Service Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Specialist Education

Majors

31.3%

7.2%

6.3%

6.3%

Customer Service Specialist Resume Relevant Education Example #1

High School Diploma 2018 - 2020

Customer Service Specialist Resume Relevant Education Example #2

High School Diploma 2018 - 2020

3. Next, Create A Customer Service Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Customer Transactions Skills
The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Sales Floor Skills
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Windows Skills
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Top Skills for a Customer Service Specialist

Source: Zippia.com

Customer Service, 19.1%

Strong Customer Service, 9.4%

Cleanliness, 7.2%

Front End, 6.8%

Other Skills, 57.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Hostess Cashier

Walmart

Worked as a deli associate (prep, fryer, rotisserie, dishes) cashier and overnight remodel crew.
Sliced and weighed deli meats and cheeses.
Cleaned according to guideline of the Mississippi Health Department/ Kay Chemical.
Opened and closed service lines, counting cash drawers and making drawer deposit.
Utilized strong communication and motivational abilities to maintain a positive household environment.

Work History Example # 2

Customer Service Specialist

J. C. Penney

Notified client of denied credit on both catalog and internet orders.
Utililized Windows on a daily basis.
Handled POS transactions including credit applications
Conducted sales transactions through Internet-based electronic commerce.
Operated register in accordance with POS system guidelines.

Work History Example # 3

Finance Assistant

Georgia Tech Research

Applied Institute and Grants & Contracts policies and procedures to the management of sponsored projects.
Prepared and verify required manual/computer generated billings and reports using the GIT Grants system and/or manual procedures on a monthly basis.
Updated spreadsheets in Advance and Access databases daily.
Provided timecard transmittal for payroll processing.
Prepared, processed, and entered data into Accounts Receivable and Payable systems daily.

Work History Example # 4

Telesales Representative

Macy's

Generated leads or new sales through telephone and email contact with customers.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Posted upcoming sales using social media, internet, Facebook, etc.
Increased annual spending of existing account base by 35% through on-going communication of relevant events or sales opportunities.
Executed basic computer/system repair which included troubleshooting and replacing parts.

5. Highlight Your Customer Service Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service specialist resume:

Certified Pharmacy Technician (CPhT)
Certified Billing and Coding Specialist (CBCS)
Certified Customer Service Specialist (CSS)
International Accredited Business Accountant (IABA)
Microsoft Office Specialist Master Certification (MOS)
Certified Coding Specialist (CCS)
Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Certified Criminal Justice Specialist (CCJS)
Certified Information Technology Professional (CITP)
Certified Medical Insurance Specialist (CMIS)

More Certifications For Customer Service Specialist

6. Finally, Add a Customer Service Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Customer Service Specialist Resume Skills

Customer Service

Strong Customer Service

Cleanliness

Front End

Cash Management

Customer Transactions

Data Entry

Customer Complaints

Customer Calls

Sales Floor

Inbound Calls

Outbound Calls

Customer Loyalty

Customer Inquiries

Windows

Customer Care

Customer Satisfaction

Bank Deposits

Product Knowledge

Troubleshoot

Customer Orders

Customer Support

Customer Accounts

PowerPoint

Service Calls

Telephone Calls

Order Entry

Computer System

Customer Interaction

Escalation Support

Quality Customer Service

Medicare

Billing Issues

POS

Customer Retention

Administrative Tasks

Escalation Management

Customer Issues

Problem Resolution

Customer Problems

Payment Arrangements

Telephone Inquiries

Customer Relations

Medicaid

Bank Secrecy Act

Billing Inquiries

Account Maintenance

Develop Strong Relationships

Process Payments

Inventory Control

Professional Customer Service Specialist Resume Templates

Customer Service Specialist Jobs

Links To Help Optimize Customer Service Specialist Resumes

Customer Service Specialist Resumes FAQs

What Should I Put On My Resume For Customer Service?

You should put skills and accomplishments that highlight important attributes needed for the role on your resume for customer service. The key to creating a strong customer service resume is to demonstrate your skills using real-world examples of responsibilities and accomplishments.

Have more questions? See all answers to common office and administrative questions.

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Updated May 19, 2023