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Customer Service Specialist resume examples for 2025

Updated January 8, 2025
8 min read

Customer service specialist resume research summary. We analyzed 18,773 customer service specialist resumes to determine which ones land the most jobs. Below you'll find example customer service specialist resumes that can help you get an interview (and a job offer) from companies like Best Buy and J. C. Penney. Here are the key facts about customer service specialist resumes to help you get the job:

  • The average customer service specialist resume is 342 words long
  • The average customer service specialist resume is 0.8 pages long based on 450 words per page.
  • Customer service is the most common skill found on resume samples for customer service specialists. It appears on 19.1% of customer service specialist resumes.

After learning about how to write a professional resume for a customer service specialist, make sure your resume checks all the boxes with our AI resume builder.

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Customer Service Specialist resume example

Choose from 10+ customizable customer service specialist resume templates

Choose from a variety of easy-to-use customer service specialist resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume
Customer Service Specialist Resume

Professional customer service specialist resume example

Customer Service Specialist resume format and sections

  1. 1

    1. Add contact information to your customer service specialist resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Customer Service Specialist Resume Contact Information Example #1

    Hank Rutherford Hill

    St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your customer service specialist resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Customer Service Specialist Education

    Customer Service Specialist Resume Relevant Education Example #1

    High School Diploma 2018 - 2020

    Customer Service Specialist Resume Relevant Education Example #2

    High School Diploma 2018 - 2020

  3. 3

    3. Next, create a customer service specialist skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an customer service specialist resume

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Customer Transactions Skills.
       

      The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

    • Data Entry Skills.
       

      Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

    • Sales Floor Skills.
       

      The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

    • Outbound Calls Skills.
       

      An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

    • Windows Skills.
       

      Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

    Top Skills for a Customer Service Specialist

    • Customer Service, 19.1%
    • Strong Customer Service, 9.4%
    • Cleanliness, 7.2%
    • Front End, 6.8%
    • Other Skills, 57.5%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your customer service specialist experience

    The most important part of any resume for a customer service specialist is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service specialists" and "Managed a team of 6 customer service specialists over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Hostess Cashier
    Walmart
    • Worked as a deli associate (prep, fryer, rotisserie, dishes) cashier and overnight remodel crew.
    • Sliced and weighed deli meats and cheeses.
    • Cleaned according to guideline of the Mississippi Health Department/ Kay Chemical.
    • Opened and closed service lines, counting cash drawers and making drawer deposit.
    • Utilized strong communication and motivational abilities to maintain a positive household environment.
    Work History Example # 2
    Customer Service Specialist
    J. C. Penney
    • Notified client of denied credit on both catalog and internet orders.
    • Utililized Windows on a daily basis.
    • Handled POS transactions including credit applications
    • Conducted sales transactions through Internet-based electronic commerce.
    • Operated register in accordance with POS system guidelines.
    Work History Example # 3
    Finance Assistant
    Georgia Tech Research
    • Applied Institute and Grants & Contracts policies and procedures to the management of sponsored projects.
    • Prepared and verify required manual/computer generated billings and reports using the GIT Grants system and/or manual procedures on a monthly basis.
    • Updated spreadsheets in Advance and Access databases daily.
    • Provided timecard transmittal for payroll processing.
    • Prepared, processed, and entered data into Accounts Receivable and Payable systems daily.
    Work History Example # 4
    Telesales Representative
    Macy's
    • Generated leads or new sales through telephone and email contact with customers.
    • Opened and closed the store, which included counting cash drawers and making bank deposits.
    • Posted upcoming sales using social media, internet, Facebook, etc.
    • Increased annual spending of existing account base by 35% through on-going communication of relevant events or sales opportunities.
    • Executed basic computer/system repair which included troubleshooting and replacing parts.
  5. 5

    5. Highlight customer service specialist certifications on your resume

    Specific customer service specialist certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your customer service specialist resume:

    1. Certified Pharmacy Technician (CPhT)
    2. Certified Billing and Coding Specialist (CBCS)
    3. Certified Customer Service Specialist (CSS)
    4. International Accredited Business Accountant (IABA)
    5. Microsoft Office Specialist Master Certification (MOS)
    6. Certified Coding Specialist (CCS)
    7. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
    8. Certified Criminal Justice Specialist (CCJS)
    9. Certified Information Technology Professional (CITP)
    10. Certified Medical Insurance Specialist (CMIS)
  6. 6

    6. Finally, add an customer service specialist resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your customer service specialist resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common customer service specialist resume skills

  • Customer Service
  • Strong Customer Service
  • Cleanliness
  • Front End
  • Cash Management
  • Customer Transactions
  • Data Entry
  • Customer Complaints
  • Customer Calls
  • Sales Floor
  • Inbound Calls
  • Outbound Calls
  • Customer Loyalty
  • Customer Inquiries
  • Windows
  • Customer Care
  • Customer Satisfaction
  • Bank Deposits
  • Product Knowledge
  • Troubleshoot
  • Customer Orders
  • Customer Support
  • Customer Accounts
  • PowerPoint
  • Service Calls
  • Telephone Calls
  • Order Entry
  • Computer System
  • Customer Interaction
  • Escalation Support
  • Quality Customer Service
  • Medicare
  • Billing Issues
  • POS
  • Customer Retention
  • Administrative Tasks
  • Escalation Management
  • Customer Issues
  • Problem Resolution
  • Customer Problems
  • Payment Arrangements
  • Telephone Inquiries
  • Customer Relations
  • Medicaid
  • Bank Secrecy Act
  • Billing Inquiries
  • Account Maintenance
  • Develop Strong Relationships
  • Process Payments
  • Inventory Control

Professional customer service specialist resume templates

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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