Research Summary. We analyzed 18,773 customer service specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Best Buy and J. C. Penney. Here are the key facts about customer service specialist resumes to help you get the job:

  • The average customer service specialist resume is 342 words long
  • The average customer service specialist resume is 0.8 pages long based on 450 words per page.
  • Customer service is the most common skill found on a customer service specialist resume. It appears on 19.1% of resumes.
After learning about how to write a professional customer service specialist resume, you can make sure your resume checks all the boxes with our resume builder.


Customer Service Specialist Resume Example

Choose From 10+ Customizable Customer Service Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Professional Customer Service Specialist Resume example

Customer Service Specialist Resume Format And Sections


1. Add Contact Information To Your Customer Service Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Specialist Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Specialist Resume Relevant Education Example #1

High School Diploma 2018 - 2020

Customer Service Specialist Resume Relevant Education Example #2

High School Diploma 2018 - 2020


3. Next, Create A Customer Service Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Customer Transactions Skills

    The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Sales Floor Skills

    The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

  • Windows Skills

    Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Top Skills for a Customer Service Specialist

  • Customer Service, 19.1%
  • Strong Customer Service, 9.4%
  • Cleanliness, 7.2%
  • Front End, 6.8%
  • Other Skills, 57.5%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Hostess Cashier
  • Worked as a deli associate (prep, fryer, rotisserie, dishes) cashier and overnight remodel crew.
  • Sliced and weighed deli meats and cheeses.
  • Cleaned according to guideline of the Mississippi Health Department/ Kay Chemical.
  • Opened and closed service lines, counting cash drawers and making drawer deposit.
  • Utilized strong communication and motivational abilities to maintain a positive household environment.
Work History Example # 2
Customer Service Specialist
J. C. Penney
  • Notified client of denied credit on both catalog and internet orders.
  • Utililized Windows on a daily basis.
  • Handled POS transactions including credit applications
  • Conducted sales transactions through Internet-based electronic commerce.
  • Operated register in accordance with POS system guidelines.
Work History Example # 3
Finance Assistant
Georgia Tech Research
  • Applied Institute and Grants & Contracts policies and procedures to the management of sponsored projects.
  • Prepared and verify required manual/computer generated billings and reports using the GIT Grants system and/or manual procedures on a monthly basis.
  • Updated spreadsheets in Advance and Access databases daily.
  • Provided timecard transmittal for payroll processing.
  • Prepared, processed, and entered data into Accounts Receivable and Payable systems daily.
Work History Example # 4
Telesales Representative
  • Generated leads or new sales through telephone and email contact with customers.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Posted upcoming sales using social media, internet, Facebook, etc.
  • Increased annual spending of existing account base by 35% through on-going communication of relevant events or sales opportunities.
  • Executed basic computer/system repair which included troubleshooting and replacing parts.

5. Highlight Your Customer Service Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service specialist resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Billing and Coding Specialist (CBCS)
  3. Certified Customer Service Specialist (CSS)
  4. International Accredited Business Accountant (IABA)
  5. Microsoft Office Specialist Master Certification (MOS)
  6. Certified Coding Specialist (CCS)
  7. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
  8. Certified Criminal Justice Specialist (CCJS)
  9. Certified Information Technology Professional (CITP)
  10. Certified Medical Insurance Specialist (CMIS)


6. Finally, Add a Customer Service Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. JPMorgan Chase & Co. Jobs (490)
  2. Xerox Jobs (570)
  3. Citi Jobs (337)
  4. Shopko Optical Jobs (525)
  5. Bank of America Jobs (1,872)

Common Customer Service Specialist Resume Skills

  • Customer Service
  • Strong Customer Service
  • Cleanliness
  • Front End
  • Cash Management
  • Customer Transactions
  • Data Entry
  • Customer Complaints
  • Customer Calls
  • Sales Floor
  • Inbound Calls
  • Outbound Calls
  • Customer Loyalty
  • Customer Inquiries
  • Windows
  • Customer Care
  • Customer Satisfaction
  • Bank Deposits
  • Product Knowledge
  • Troubleshoot
  • Customer Orders
  • Customer Support
  • Customer Accounts
  • PowerPoint
  • Service Calls
  • Telephone Calls
  • Order Entry
  • Computer System
  • Customer Interaction
  • Escalation Support
  • Quality Customer Service
  • Medicare
  • Billing Issues
  • POS
  • Customer Retention
  • Administrative Tasks
  • Escalation Management
  • Customer Issues
  • Problem Resolution
  • Customer Problems
  • Payment Arrangements
  • Telephone Inquiries
  • Customer Relations
  • Medicaid
  • Bank Secrecy Act
  • Billing Inquiries
  • Account Maintenance
  • Develop Strong Relationships
  • Process Payments
  • Inventory Control

Professional Customer Service Specialist Resume Templates

Customer Service Specialist Jobs

Customer Service Specialist Resumes FAQs

What Should I Put On My Resume For Customer Service?

You should put skills and accomplishments that highlight important attributes needed for the role on your resume for customer service. The key to creating a strong customer service resume is to demonstrate your skills using real-world examples of responsibilities and accomplishments.

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