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Customer service specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Marty Frost,

Dr. Marty Frost

Customer service specialist example skills

Below we've compiled a list of the most critical customer service specialist skills. We ranked the top skills for customer service specialists based on the percentage of resumes they appeared on. For example, 19.1% of customer service specialist resumes contained customer service as a skill. Continue reading to find out what skills a customer service specialist needs to be successful in the workplace.

15 customer service specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service specialists use customer service:

Maintained high standard in customer service and complied with regulatory guidelines Directed cross-functional teams with focus on customer interaction improvement.
Worked independently and within a team environment providing customer service and technical support to customers' wireless telephone needs.

2. Strong Customer Service

Here's how customer service specialists use strong customer service:

Applied strong customer service skills in order to process returns, credits and bill backs in a timely and efficient manner.
Established and maintained strong customer service relations with a diverse client base, while effectively maintaining high service standards.

3. Cleanliness

Here's how customer service specialists use cleanliness:

Recognized organization skills from management, recommended to back room claims associate to maintain cleanliness.
Maintained cleanliness and operation of photo printing machine and film developing machine.

4. Front End

Here's how customer service specialists use front end:

Processed customer requests through a client centered, front end computer system/policy administration system.
Direct front end operations effectively and maintain knowledge of basic cash management procedures.

5. Cash Management

Here's how customer service specialists use cash management:

Delivered excellent customer satisfaction -Cash management-Mentored on proper job etiquette, responsibilities, store policies and procedures- 8+ years of customer service
Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties.

6. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how customer service specialists use customer transactions:

Handle customer transactions accurately and efficiently by delivering precise information to customer with regard to law and policies.
Process customer transactions quickly and accurately while providing excellent customer service and adhering to the company core values.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service specialists use data entry:

Supervised quality control systems of data entry into word processing system and sustain high level of confidentiality of highly sensitive documents.
Received incoming customer calls for data entry into order management system and resolution of order inquiries.

8. Customer Complaints

Here's how customer service specialists use customer complaints:

Analyzed customer complaints and provided appropriate corrective actions and solutions on all governmental applications, within federal guidelines and policies.
Coordinated with relevant functions on technical and/or quality issues; resolved customer complaints concerning deliveries, invoices or billing discrepancies.

9. Customer Calls

Here's how customer service specialists use customer calls:

Answer inbound customer calls -Maintain historical data and process information and enforcement of Child support enforcement -Provide policy info to clients
Receive and direct customer calls to specific destinations, providing quality customer service in a professional and timely manner.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service specialists use sales floor:

Maintained sales floor and product stock creating an organized and efficient operating environment.
Organized inventory and sales floor displays for optimum visibility and profitability.

11. Inbound Calls

Here's how customer service specialists use inbound calls:

Communicated via inbound calls to customers to provide guidance Investigated escalated claims, authorization and eligibility issues and provided resolutions.
Assisted customers through inbound calls regarding product troubleshooting, billing inquiries and effectively sold additional parts and accessories.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service specialists use outbound calls:

Respond and initiate outbound calls to various operation departments to close routine residential and commercial calls regarding accounting and customer contracts.
Handled customer inquiries and billing information* Collected credit card information* Answered inbound telephone calls* Transferred phone calls* Outbound calls* Inbound calls* Troubleshooting

13. Customer Loyalty

Here's how customer service specialists use customer loyalty:

Maintained and assisted with point-of-sale operations including efficient check-out, positive customer engagement and driving customer loyalty program participation.
Displayed a commitment to excellent customer service to build productive relationships resolving complex issues and winning customer loyalty.

14. Customer Inquiries

Here's how customer service specialists use customer inquiries:

Provide quality customer service and deal with variety of customer inquiries, problems and provide solutions while communicating clearly and effectively.
Ensured quality customer service by communicating effectively and responding to customer inquiries with accurate information within a respectable time frame.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service specialists use windows:

Documented information for shipments accurately in computerized information systems using Microsoft and Windows programs.
Utilized windows and intranet based applications to process member and medical provider inquires.

5 Customer Service Specialist resume examples

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What skills help Customer Service Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all customer service specialists possess?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An engaging personality, coupled with a "can-do" attitude, creates a very positive first impression in any new professional. Confidence in one's ability, as well as the competence to complete the work successfully and on time, are important. Demonstrating reliability, dependability, punctuality, along with working cooperatively with one's colleagues, are also not to be underestimated.

What hard/technical skills are most important for customer service specialists?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

Being current in one's content area within the profession is the baseline "must-have," coupled with the professional competence to exceed others' expectations are important starting points. Because the FCS profession encompasses many different areas of expertise, gaining in-depth training in several areas will increase one's marketability.

What skills stand out on customer service specialist resumes?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An academic background that includes a broad, generalist knowledge base and skill set provides a strong professional foundation in the FCS field. In addition to a comprehensive FCS academic background, demonstrating one's ability in a variety of professional capacities will highlight one's professional strengths. Previous experience teaching or working with young people in either a school setting, human services agency, or a program setting demonstrates one's flexibility in their career. Likewise, working with adults, either in a teaching capacity or in a specific community FCS program area, shows variety in one's career trajectory. To expand one's career opportunities, participating in a post-baccalaureate FCS-focused professional internship could also provide a competitive edge in the job market.

What customer service specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

Do you want to know more?

List of customer service specialist skills to add to your resume

The most important skills for a customer service specialist resume and required skills for a customer service specialist to have include:

Customer Service
Strong Customer Service
Cleanliness
Front End
Cash Management
Customer Transactions
Data Entry
Customer Complaints
Customer Calls
Sales Floor
Inbound Calls
Outbound Calls
Customer Loyalty
Customer Inquiries
Windows
Customer Care
Customer Satisfaction

Bank Deposits
Product Knowledge
Troubleshoot
Customer Orders
Customer Support
Customer Accounts
PowerPoint
Service Calls
Telephone Calls
Order Entry
Computer System
Customer Interaction
Escalation Support
Quality Customer Service
Medicare
Billing Issues
POS

Customer Retention
Administrative Tasks
Escalation Management
Customer Issues
Problem Resolution
Customer Problems
Payment Arrangements
Telephone Inquiries
Customer Relations
Medicaid
Bank Secrecy Act
Billing Inquiries
Account Maintenance
Develop Strong Relationships
Process Payments
Inventory Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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