Customer service specialist jobs in Knoxville, TN - 478 jobs

Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you're tired of: Being treated like a number Managers who hover instead of supporting Companies that limit your income Environments with no energy, no vision, and no room to advance …and you're ready for: A winning team with high standards A role where your performance matters and gets rewarded Leadership that empowers instead of micromanages A workplace built on respect, integrity, and family values A compensation model with substantial earning potential A culture where people show up excited to work …then you might be exactly who we're looking for. The Role: Client Appointment Specialist You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required - just the desire to win and grow. Why Riverview Decks? A leadership team that actually cares A positive, family-centered culture Competitive base pay + bonus structure A clear path to grow your income A stable industry with year-round work A team that values you personally and professionally If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you. Lead Intake & Client Communication Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy. Respond to all new leads within 5 minutes (speed-to-lead standard). Use Riverview's intake script to gather homeowner details, property information, and project goals. Confirm homeowner email, address, phone number, and availability. Communicate clearly with homeowners about next steps and what to expect. Lead Scoring & Qualification Score every lead using Riverview's 5-Factor Lead Scoring System. Classify leads into the correct tier (Information Gathering → Ready Yesterday). Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script. Verify homeownership (no renters). Request photos or supporting details when needed. Appointment Scheduling & Calendar Management Book appointments using Riverview's same-day/next-day priority system. Ensure appointments fall within established time windows and calendar rules. Confirm appointments with homeowners by call and text. Assign the correct Deck Consultant based on lead score and territory. Verify address accuracy and driving logistics between appointments. Prevent double-bookings and routing conflicts. AI Lead Review & Validation Review all appointments scheduled by the AI Booking Agent. Correct or update any inaccurate information supplied by AI. Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment. Contact the homeowner to confirm appointment details. Pipeline & CRM Management Keep CRM clean, organized, and fully up-to-date at all times. Enter call notes, homeowner details, decision-maker info, and lead scores. Maintain zero unresolved tasks by the end of the shift. Merge duplicates, fix missing data, update statuses, and tag leads accurately. Prepare next-day consultant routes and finalize logistics. Productive Downtime Tasks (Instead of browsing phones or the internet) Re-engage cold leads from the last 30-90 days. Follow up with no-shows and reschedule appointments. Request missing photos. Audit AI-booked leads and identify errors. Track lead source patterns and appointment quality. Update scripts and FAQs. Review and improve client communication templates. Verify reminders, emails, and decision-makers for next-day appointments. Consultant Support Provide consultants with clear, accurate appointment details. Send appointment reminders to homeowners. Prepare notes, routing, and project context for each appointment. Alert consultants to special instructions or concerns. Prevent wasted trips by ensuring clean, accurate appointment data. Shift Discipline & Break Compliance Adhere to structured shift format: 7:00 AM - 8:00 PM. Follow scheduled break times: four 15-minute breaks + one 30-minute lunch. Stay at the workstation during work periods. Maintain professional demeanor and focused workflow. No personal cell phone usage, no streaming, no unrelated browsing. Team Collaboration & Reporting Report directly to the Sales Manager. Communicate daily updates, issues, and performance results. Participate in weekly coaching and KPI review sessions. Provide input to improve scripts, tools, and client experience processes. Performance Metrics (KPIs) Your performance will be measured on: Speed-to-lead response time Booking-to-set rate (must maintain ≥85%) Appointment show rate Lead scoring accuracy Routing & address accuracy CRM cleanliness Confirmation success rate Weekly accuracy and show-rate bonuses Overall professionalism and reliability Required Qualifications These are the non-negotiables. Outstanding verbal communication skills Able to speak clearly, confidently, and professionally on the phone with homeowners. Fast and accurate typing/data entry Must be able to update CRM fields quickly and without errors while speaking with clients. Organized and detail-oriented This role requires precise scheduling, address checks, routing logic, and CRM record accuracy. Comfortable with structured, disciplined workflows Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols. Ability to follow scripts while still sounding natural Must maintain Riverview's tone, convey confidence, and avoid robotic delivery. Strong problem-solving skills Able to think through routing conflicts, miscommunication issues, and homeowner objections. High reliability and punctuality This position supports consultants and revenue flow - consistency is EVERYTHING. Comfortable with accountability and KPIs Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead). Basic competency with Google Maps and online tools Must verify addresses, routing, and appointment viability quickly. Ability to sit focused for long periods This is a desk-based, communication-heavy role. Professional, friendly, and solution-focused demeanor Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. Experience in appointment setting, scheduling, or customer service (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.) Experience with CRMs (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.) Prior experience in home services or trades Not needed, but it helps them understand deck projects, timelines, and homeowner concerns. Experience working in a high-performance environment (Sales floor, dealership, service coordinator, real estate office, etc.) Ability to handle objections gracefully Comfortable asking key questions without being confrontational. Comfort working with AI tools and automation Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. Self-motivated, not someone who needs babysitting Enjoys structure and clear expectations Can stay focused without distraction Handles pressure while staying kind and professional Enjoys helping people and creating clarity for them Wants a stable long-term position Prefers consistent, predictable, process-driven work Likes being part of a winning team Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). Must value family-friendly culture Must respect team members and homeowners Must want to be part of a high-performance environment Must be willing to grow professionally Must bring positive energy to the team Must align with Riverview's standards of craftsmanship, integrity, and communication

Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance ABOUT OUR AGENCY: I opened my agency in 2010 after spending many years in State Farm leadership, bringing a strong foundation in mentoring, operations, and service into agency ownership. I earned my marketing degree from the University of Texas, and outside the office I enjoy golfing, gardening, and spending time in the mountains, on the lake, or out boating. Our team of six works closely together and takes pride in being deeply connected to the community we serve. We stay highly involved within a 10-mile radius of the office, with a strong focus on local schools supporting fundraisers, sponsoring teams, serving on boards that helped develop parks, and even bringing coffee to teachers as a small way to say thank you. We offer time-and-a-half pay for events, a Simple IRA, health benefits, licensing reimbursement, and a strong emphasis on work-life balance. Our culture is centered on having fun while helping others and making a real difference for our customers, our community, and each other. Were looking for self-motivated, action-oriented people who enjoy interacting with others and want a career that truly matters. Experience isnt required; confidence, curiosity, and a desire to help people go a long way here. Location Address: Knoxville, TN 37932 At Sage Kohler - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.

About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. #LI-PWM5 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. **Responsibilities:** + Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities + Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place + Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines + Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed + Follow up in resolving all customer and supplier invoice/credit issues + Drive performance objectives set forth in both the customer contract as well as the internal order process + Review program performance metrics, margin analysis of his/her programs + Participate in all customer/program performance calls + Establish relationships with key supplier contacts needed to support process improvement + Assists with customer audits and market baskets + Work with Group Program and Site Managers to insure savings goals are being met + Provides insight on any systems changes that need to occur based on customer demand or requirements + Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees + Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO + Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity **Qualifications:** + High School Degree of Equivalent required; Bachelor's Degree preferred + 3 years experience in the customer service field + 1 year lead or supervisory experience + 3 years of purchasing MRO/Indirect materials experience + 3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR + Knowledge of purchasing and inventory concepts, practices, and procedures + Knowledge of industry including suppliers, customers and competitors + Knowledge of business performance measures + Strong verbal and written communication skills + Strong negotiation skills + Strong problem solving skills + Strong analytical skills + Strong computer skills including purchasing and inventory management systems, programs and reports + Ability to exercise judgement + Ability to assume leadership \#LI-HD1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Benefits: Bonus based on performance Flexible schedule Training & development NerdsToGo is committed to providing people-centric IT solutions tailored to your specific needs. Our mission is to bring the highest quality of IT support to local clients and to do so in a warm, friendly, and approachable manner. We understand the importance of a strong community presence-our local roots enable us to deliver personalized on-site assistance, ensuring our clients always interact with familiar, caring, and competent faces. Our dedicated team of technicians focuses on understanding each client's needs and delivering customized solutions that make a real difference. Job SummaryAs a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software. Responsibilities Serve as the primary contact for inbound client interactions. Conduct thorough intake services to identify and document client technology needs. Create and manage service tickets accurately and efficiently. Schedule service calls using our specialized field service management software. Collaborate with field technicians and other team members to ensure timely service delivery. Maintain detailed and accurate records of client interactions and service appointments. Ensure every interaction with a client brings them delight. Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community. Requirements Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients. Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery. We seek candidates who embody the qualities of being humble, hungry, and smart-individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions Familiarity with basic technology or IT support services. Strong organizational and multitasking abilities. Proficiency in using field service management software or willingness to learn. Preferred Qualifications Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs. Work Environment This position is based in an office setting where you will interact with both walk-in clients and phone-based inquiries. The business operates Monday through Friday from 8 am to 5 pm, providing a consistent schedule and the opportunity to build strong, in-person client relationships. Compensation & Benefits $15 - $25 per hour based on experience 12 days Paid Time Off Opportunity to be a part of a growing brand! Career Growth Opportunities for professional development and career advancement within NerdsToGo. If you are passionate about technology and enjoy creating positive experiences for customers, we would love to hear from you! Compensation: $15.00 - $20.00 per hour IT SERVICE PROFESSIONALS NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between. JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place. NOW HIRING! We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Type Full time PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail ). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness . Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. Summary of Position: Answer inbound calls to assist customers with their current and future pet product needs through troubleshooting, discovery, and warranty fulfillment. This role requires sales skills to increase customer loyalty while contributing to company revenue, while working to achieve our mission of being the most trusted pet brands. Responsibilities: · Provide technical support to customers through troubleshooting issues while also giving excellent customer service. · Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer's and their pet needs, including subscriptions. · Follow all policies & procedures to ensure quality & consistency on every customer interaction. · Consistently meet and/or exceed Customer Care Team accountabilities. Qualifications: · HS diploma or GED. · Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center). · Ability to work in-office as needed/when requested. · Have strong critical thinking skills that support PetSafe Brand's culture of continuous improvement. · Excellent problem solving and people skills. · Ability to communicate effectively - both verbally and written. · Computer skills including Windows and multi-system navigation. · Ability to thrive in a busy, fast-paced environment with change. · Keyboarding 40 WPM. Accountabilities: · Sales and Subscription Goals · Customer Satisfaction · Quality Assurance · Attendance · Wrap Time · Compliance (schedule adherence) · Average Handle Time #LI-RC1 BENEFITS: Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do! PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Customer Care Representative (Call Center / Scheduling) On-Site | Full-Time | $15-$17/hr + Bonus | Great Benefits & Culture About Master Foundation & Crawl Space Repair Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We're committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow. Position Summary The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments. Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth. Key Responsibilities Customer Service & Call Handling Handle inbound and outbound customer calls professionally and efficiently Provide accurate information and exceptional customer support Build rapport and maintain positive customer relationships Sales Appointment Scheduling Schedule, confirm, reschedule, and save sales appointments Maximize sales team efficiency through strategic scheduling Meet or exceed lead conversion and appointment-setting goals Administrative & CRM Support Maintain accurate customer records, notes, and data entry in company systems Complete paperwork and documentation accurately and on time Provide administrative support to internal teams as needed Culture & Values Represent company values in every customer interaction Contribute to a positive, collaborative, and solution-oriented team environment Qualifications Required Skills & Qualifications High school diploma or GED preferred 1+ year of customer service, call center, or scheduling experience preferred Strong verbal and written communication skills Comfortable using computers, CRM systems, and scheduling software Ability to multitask, problem-solve, and remain customer-focused Reliable, empathetic, and team-oriented Bilingual (Spanish/English) a plus, not required Schedule & Work Environment On-site position Monday-Friday, 8:00 AM-5:00 PM (or rotating 8:00 AM-6:00 PM weekday) One Saturday per month, 9:00 AM-1:00 PM Participation in team meetings and training sessions required Compensation & Benefits $15-$17/hour + performance-based bonus opportunities Medical, Dental, Vision Insurance 401(k) Earned Time Off (ETO) Employee Assistance Program (EAP) $500 Employee Referral Program Growth opportunities within a stable, success-driven company

Launch Point Inc is excited to welcome a Full-Time Wireless Services Representative to our growing retail marketing team. In this dynamic role, you'll be the face of our clients' wireless services-engaging with potential customers, answering questions, and guiding them through the enrollment or upgrade process. We are committed to training motivated individuals with customer service backgrounds and a passion for growth. Whether you're a recent graduate or a professional seeking a fresh, fulfilling career path, this is your chance to move into an entry-level management track. Key Responsibilities: Interact directly with customers to address inquiries, explain service offerings, and build lasting relationships Execute engaging sales presentations aimed at enrolling new customers or upgrading current ones Follow up on unresolved customer inquiries and ensure complete satisfaction Communicate effectively to clarify expectations, resolve concerns, and provide accurate information Research and respond to billing or service-related inquiries Serve as a liaison between customers and departments to resolve any outstanding concerns Assist with other duties as assigned by leadership Qualifications: Associate degree (minimum) or equivalent relevant experience High energy, positive attitude, and enthusiasm for connecting with people Willingness to learn and grow in a fast-paced team environment Strong communication and interpersonal skills Interest in leadership and management development Why Join Launch Point Inc? Base pay plus commission structure Management training and mentorship for career progression Opportunity to represent well-known wireless brands at promotional events Supportive team culture that values your growth and success If you're ready to take the next step in your career and make an impact in wireless retail marketing, we want to hear from you!

ABOUT US: The Metropolitan Knoxville Airport Authority The Metropolitan Knoxville Airport Authority (MKAA), established in 1978 as a nonprofit organization, owns and operates McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX). With more than 88-years of service to the East Tennessee region, MKAA plays a vital role in supporting the area's air transportation system. Centrally located within a day's drive or short flight of major U.S. cities, our airports are positioned for continued growth and innovation. If you're interested in contributing to the future success of TYS and DKX, we encourage you to explore this opportunity further. The Position: The Building Services Specialist I plays a key role in maintaining clean, safe, and welcoming facilities. This position is responsible for performing a variety of custodial and facility upkeep tasks, including sweeping, mopping, scrubbing, vacuuming, and caring for hard floors and carpets. Responsibilities also include emptying trash and recycling, servicing and restocking restrooms, and cleaning windows, glass furniture, fixtures, and walls. The role requires safe and proper use of cleaning chemicals and equipment, including preparing cleaning solutions as needed. The specialist also assists passengers with general information, reports repair needs, and requests necessary supplies to support daily operations. Additional duties include snow removal at building entrances, applying de-icing materials, monitoring for safety hazards such as spills or slick surfaces, and operating balers and compactors for recycling. Responsibilities: Maintain cleanliness of building floors through sweeping, mopping, scrubbing, and vacuuming. Collect and dispose of trash and recycling materials. Clean, sanitize, and restock restrooms. Wash windows, glass partitions, and mirrors. Dust and polish furniture, fixtures, stainless surfaces, and walls. Strip, seal, finish, and polish hard floors; steam-clean or shampoo carpets. Safely use chemical cleaners and power equipment to protect floors, fixtures, and equipment. Prepare cleaning solutions by accurately mixing water with detergents or acids according to specifications. Provide general information and assistance to passengers as needed. Report major repair needs or facility system concerns to leadership. Request necessary supplies and equipment to complete cleaning duties. Remove snow from building entrances and apply de-icing materials. Monitor premises for safety hazards such as spills or wet areas and take appropriate action. Operate balers and compactors to process recyclable materials. Perform additional related duties as assigned. The Ideal Candidate: The ideal candidate possesses knowledge of effective cleaning and sanitizing methods, appropriate cleaning solutions, applicable custodial equipment and tools, and established health and safety procedures. They demonstrate strong organization and time-management skills, actively listen to fully understand verbal instructions, and maintain positive and effective working relationships. The role requires the ability to observe details, identify work that needs to be completed, and follow both verbal and written instructions. Excellent customer service skills and the ability to use a two-way radio are also essential. Minimum Qualifications: High school diploma or equivalent preferred; less than one year of custodial experience is acceptable. Salary and Compensation: The salary for this position is $16/hour. MKAA provides a highly competitive benefits package, including comprehensive medical, dental, and vision coverage; disability and life insurance; vacation and sick leave; and a 401(a)-retirement program. Deadline to Apply: For best consideration, apply by Sunday, January 11, 2026. *** Position open until filled . Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Resumes/Applications must be received by the stated deadline, or postmarked by the deadline date, to be considered. No phone calls or emails please. Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed). Selection Process: Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing. Applicants must be currently authorized to work in the United States on a long-term basis. The Metropolitan Knoxville Airport Authority conducts random employee drug screening. The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.

Account Servicing Representatives (ASR) are responsible for processing client funding requests in an accurate and timely manner. They are responsible for following company guidelines to resolve account exceptions within a reasonable timeframe to ensure optimal outcomes for clients and customers. ASRs are a part of the Loan Servicing Team and work closely with the Customer Success team to ensure customer requests are maintained efficiently to meet the needs and expectations of their assigned customers. RESPONSIBILITIES Ensuring that funding summaries and total sheets are accurate and sent timely to our banking partners and clients. Resolving account exceptions, managing a clean ClearPath Inbox and keeping provider action accounts to a minimum to facilitate prompt funding of accounts. Analyzing customers' exceptions and workmaps to determine ways internally or externally to minimize these activities. Assist in the analysis of customers' performance to identify opportunities for increased loan volume. Report all variances and potential issues to management. Works closely with internal resources to ensure customer and banking partner satisfaction as well as successful problem resolution. Maintains a strong working knowledge of their customers' patient accounting systems and organizational structure. Protect company data at all times. Educate yourself on security measures to protect company property (e.g. shoulder surfing, phishing attacks, etc), be aware if all potential threats and surroundings, never write down information from your computer's monitor, and do not share any company information unless you have confirmed that person's identity. Maintains knowledge of the Bank Secrecy Act (BSA) and the ClearBalance policies that support compliance with BSA. Performs all duties in a manner that fully supports compliance with all laws and ClearBalance policies. Other duties as assigned. EDUCATIONAL AND PROFESSIONAL REQUIREMENTS High School Diploma 2 years of experience in a banking, accounting, or similar business role PERFORMANCE MEASURES Maintain a high level of accuracy in correspondence and reporting to banking partners and clients. Achieve customer objectives defined by company management in the exception process. Maintains high customer satisfaction ratings that meet company standards. Completes required training and development objectives within the assigned time frame. Follow compliance requirements. COMPANY DESCRIPTION: ClearBalance is the leading provider of consumer-friendly patient financing programs to U.S. based hospitals and health systems. Our programs provide a positive experience for patients who need the ability to repay their healthcare expenses with manageable monthly payments while our healthcare partners are able to significantly improve operating margins and minimizes patients referred to collection agencies. ClearBalance has been at the forefront of patient pay management since 1992, setting and delivering a high bar for patient financing solutions, patient pay reimbursement, revenue cycle IT expertise, and the patient/consumer experience.

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development NerdsToGo is committed to providing people-centric IT solutions tailored to your specific needs. Our mission is to bring the highest quality of IT support to local clients and to do so in a warm, friendly, and approachable manner. We understand the importance of a strong community presenceour local roots enable us to deliver personalized on-site assistance, ensuring our clients always interact with familiar, caring, and competent faces. Our dedicated team of technicians focuses on understanding each client's needs and delivering customized solutions that make a real difference. Job Summary As a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software. Responsibilities Serve as the primary contact for inbound client interactions. Conduct thorough intake services to identify and document client technology needs. Create and manage service tickets accurately and efficiently. Schedule service calls using our specialized field service management software. Collaborate with field technicians and other team members to ensure timely service delivery. Maintain detailed and accurate records of client interactions and service appointments. Ensure every interaction with a client brings them delight. Assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community. Requirements Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients. Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery. We seek candidates who embody the qualities of being humble, hungry, and smartindividuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions Familiarity with basic technology or IT support services. Strong organizational and multitasking abilities. Proficiency in using field service management software or willingness to learn. Preferred Qualifications Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs. Work Environment This position is based in an office setting where you will interact with both walk-in clients and phone-based inquiries. The business operates Monday through Friday from 8 am to 5 pm, providing a consistent schedule and the opportunity to build strong, in-person client relationships. Compensation & Benefits $15 - $25 per hour based on experience 12 days Paid Time Off Opportunity to be a part of a growing brand! Career Growth Opportunities for professional development and career advancement within NerdsToGo. If you are passionate about technology and enjoy creating positive experiences for customers, we would love to hear from you!

*PART TIME POSITION* *Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *Customer Service Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency * Safety of our customers, crew members and co-workers * Apply security measures as appropriate and protect SIDA * Preparing and issuing tickets, computing fares, issuing refunds * Checking passports and travel documents * Correctly route passengers and baggage during check-in * Working at arrival or departure gates * Ensuring the on-time departures of aircraft * Assist special need passengers including wheelchair services * Answering general travel inquiries, and successfully resolving customer issues * Prepare flight paperwork * Load and unload baggage, mail and cargo * Direct aircraft to and from gates * Perform aircraft services such as lavatory, water, and de-icing (winter operations) * Expeditious baggage delivery to baggage claim * Sort baggage in bag makeup area * Operate Jetbridge and Ground Service Equipment (GSE) * Perform accurate aircraft search * Close counter and ramp areas following flight closing and complete flight stats * Cleaning and upkeep of all work areas * Successfully complete any recurrent or required additional training * Perform other duties assigned *This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list* *CUSTOMER SERVICE QUALIFICATIONS:* * Eligibility to work in the United States without sponsorship * Minimum age 18, High school diploma or G.E.D. Additional education is a plus * Ability to read, write, speak, and understand the English language. Second language is a plus * Excellent communication skills that include speaking to large groups and individual customers * Familiarity with computers * Ability to work any available schedule to include nights, weekends, holidays, and overtime * Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather * Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces * Successful completion of post-offer pre-employment DOT drug screening * Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years * Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 * Must possess a valid driver's license with 3 yr good driving record and provide a copy *Ramp Agent responsibilities will include but are not limited to* • Marshaling aircraft into parking positions • Unloading baggage and delivering it to baggage claim area • Loading luggage onto departing flights &assisting special needs passengers • Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories • Connecting and disconnecting external power generators to the aircraft • Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork • Coordinating with pilots, airline dispatch office, and the customer service department • Conduct other work duties as assigned *Ramp Agent Qualifications* • Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays • Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule • Must be able to work in a fast paced, deadline driven environment • Must have professional appearance (visible tattoo's must be covered) • Excellent attendance and punctuality required • Valid Driver's License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations) • Must be legally authorized to work in the U.S. for any employer without sponsorship • Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check *Other Requirements* • Sight: Must be able to see well enough to read reports • Hearing: Must be able to hear well enough to communicate with customers, vendors and team members. • Standing, walking, climbing. stooping, kneeling and lifting are required • Must be willing to work in outdoor environment (heat and humidity, rain etc.) • Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance. • Must be able to type and use technical sources • Safety awareness and training will be provided *ADDITIONAL INFORMATION:* All your information will be kept confidential according to EEO guidelines. Interested parties may reply directly to this ad._ Principals only. Recruiters, please don't contact this job poster. do *NOT* contact us with unsolicited services or offers Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Dental insurance Paid time off Vision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. Job Type: Full-time Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times Assist in the sales process and respond to various lead generators quickly and efficiently Communicate with prospective and current clients, with needed information, in a timely manner Know our services offered and pricing structure extremely well to be able to answer questions STRONG emphasis on outbound warm calls Process and schedule service requests in a timely fashion according to company policy Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, transactions, comments and complaints. Communicate with technicians on a regular basis and oversee route schedules for specific services. Providing feedback on the efficiency of the customer service process and make necessary adjustments. General administrative tasks as needed. Network with clients and other professionals to build sales for your specific service. Other duties as assigned Education: High school diploma or general education degree (GED) required. Experience: 1-2 years clerical/administrative experience (preferred) Inside sales or call center sales experience (required) with ability to "close" the sale. Data entry experience Excellent verbal and written communication skills Familiarity in Microsoft Office applications including Word, Excel, Outlook Familiarity with web-based applications and apps Other Requirements: 18 years or older Must have a valid drivers license Be on time, reliable and consistent Follow MCS policies and procedures Work in a team environment (TEAM Together everyone achieves more) Preferred Skills: High level of professionalism and confidentiality Ability to stay calm when customers are stressed or upset Ability to be flexible given a dynamic and fast-paced work environment Time management skills including prioritization of multiple tasks and planning techniques Comfortable using computers - Microsoft Office proficient Experience working with customer support

Weekly Scheduled Hours: Monday- Friday 8:30 AM-5 PM The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Sales Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties And Responsibilities • Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. • Extensive client contact , involved in all activities that align with prospective and existing clients • Performs account maintenance including money transfer requests, address changes, etc. • Serves as liaison and between sales team, compliance, and other business lines throughout the firm • Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures • Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation • May attend client meetings, prospect meeting, and client/marketing events • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. • Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support • Fulfill financial advisor requests and resolve service-related issues and inquiries • Process tasks and resolve issues in a timely and accurate manner • Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times • Maintain a focus on continuous improvement and provides feedback on system enhancements • Master technology to ensure it is being used to its full benefit. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefit Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

We are currently accepting applications for 1 part time customer service position with OPEN availability for our 2026 season. Pay is based on experience and work history. The ideal candidate is attentive, punctual, hard-working, and displays INITIATIVE. We are a smoke free workplace!! This position will also include assisting in scheduled events at various locations. Monthly, and seasonal bonuses available. Experience preferred but will train the right candidate. EVENINGS, WEEKENDS AND SOME HOLIDAYS ARE REQUIRED. MUST have a phone with voicemail. Responsibilities Greet customers Answer any questions the customers may have in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications: U.S AMERICAN CITIZENS ONLY WILL BE CONSIDERED!! Proven working experience as a cashier or in customer service MUST HAVE WORKING NUMBER WITH VOICEMAIL MUST HAVE BASIC MATH SKILLS Strong attention to detail Ability to listen and communicate effectively

Job Description Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you're tired of: Being treated like a number Managers who hover instead of supporting Companies that limit your income Environments with no energy, no vision, and no room to advance …and you're ready for: A winning team with high standards A role where your performance matters and gets rewarded Leadership that empowers instead of micromanages A workplace built on respect, integrity, and family values A compensation model with substantial earning potential A culture where people show up excited to work …then you might be exactly who we're looking for. The Role: Client Appointment Specialist You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required - just the desire to win and grow. Why Riverview Decks? A leadership team that actually cares A positive, family-centered culture Competitive base pay + bonus structure A clear path to grow your income A stable industry with year-round work A team that values you personally and professionally If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you. Compensation: $55,300 - $65,400 yearly Responsibilities: Lead Intake & Client Communication Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy. Respond to all new leads within 5 minutes (speed-to-lead standard). Use Riverview's intake script to gather homeowner details, property information, and project goals. Confirm homeowner email, address, phone number, and availability. Communicate clearly with homeowners about next steps and what to expect. Lead Scoring & Qualification Score every lead using Riverview's 5-Factor Lead Scoring System. Classify leads into the correct tier (Information Gathering → Ready Yesterday). Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script. Verify homeownership (no renters). Request photos or supporting details when needed. Appointment Scheduling & Calendar Management Book appointments using Riverview's same-day/next-day priority system. Ensure appointments fall within established time windows and calendar rules. Confirm appointments with homeowners by call and text. Assign the correct Deck Consultant based on lead score and territory. Verify address accuracy and driving logistics between appointments. Prevent double-bookings and routing conflicts. AI Lead Review & Validation Review all appointments scheduled by the AI Booking Agent. Correct or update any inaccurate information supplied by AI. Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment. Contact the homeowner to confirm appointment details. Pipeline & CRM Management Keep CRM clean, organized, and fully up-to-date at all times. Enter call notes, homeowner details, decision-maker info, and lead scores. Maintain zero unresolved tasks by the end of the shift. Merge duplicates, fix missing data, update statuses, and tag leads accurately. Prepare next-day consultant routes and finalize logistics. Productive Downtime Tasks (Instead of browsing phones or the internet) Re-engage cold leads from the last 30-90 days. Follow up with no-shows and reschedule appointments. Request missing photos. Audit AI-booked leads and identify errors. Track lead source patterns and appointment quality. Update scripts and FAQs. Review and improve client communication templates. Verify reminders, emails, and decision-makers for next-day appointments. Consultant Support Provide consultants with clear, accurate appointment details. Send appointment reminders to homeowners. Prepare notes, routing, and project context for each appointment. Alert consultants to special instructions or concerns. Prevent wasted trips by ensuring clean, accurate appointment data. Shift Discipline & Break Compliance Adhere to structured shift format: 7:00 AM - 8:00 PM. Follow scheduled break times: four 15-minute breaks + one 30-minute lunch. Stay at the workstation during work periods. Maintain professional demeanor and focused workflow. No personal cell phone usage, no streaming, no unrelated browsing. Team Collaboration & Reporting Report directly to the Sales Manager. Communicate daily updates, issues, and performance results. Participate in weekly coaching and KPI review sessions. Provide input to improve scripts, tools, and client experience processes. Performance Metrics (KPIs) Your performance will be measured on: Speed-to-lead response time Booking-to-set rate (must maintain ≥85%) Appointment show rate Lead scoring accuracy Routing & address accuracy CRM cleanliness Confirmation success rate Weekly accuracy and show-rate bonuses Overall professionalism and reliability Qualifications: Required Qualifications These are the non-negotiables. Outstanding verbal communication skills Able to speak clearly, confidently, and professionally on the phone with homeowners. Fast and accurate typing/data entry Must be able to update CRM fields quickly and without errors while speaking with clients. Organized and detail-oriented This role requires precise scheduling, address checks, routing logic, and CRM record accuracy. Comfortable with structured, disciplined workflows Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols. Ability to follow scripts while still sounding natural Must maintain Riverview's tone, convey confidence, and avoid robotic delivery. Strong problem-solving skills Able to think through routing conflicts, miscommunication issues, and homeowner objections. High reliability and punctuality This position supports consultants and revenue flow - consistency is EVERYTHING. Comfortable with accountability and KPIs Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead). Basic competency with Google Maps and online tools Must verify addresses, routing, and appointment viability quickly. Ability to sit focused for long periods This is a desk-based, communication-heavy role. Professional, friendly, and solution-focused demeanor Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. Experience in appointment setting, scheduling, or customer service (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.) Experience with CRMs (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.) Prior experience in home services or trades Not needed, but it helps them understand deck projects, timelines, and homeowner concerns. Experience working in a high-performance environment (Sales floor, dealership, service coordinator, real estate office, etc.) Ability to handle objections gracefully Comfortable asking key questions without being confrontational. Comfort working with AI tools and automation Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. Self-motivated, not someone who needs babysitting Enjoys structure and clear expectations Can stay focused without distraction Handles pressure while staying kind and professional Enjoys helping people and creating clarity for them Wants a stable long-term position Prefers consistent, predictable, process-driven work Likes being part of a winning team Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). Must value family-friendly culture Must respect team members and homeowners Must want to be part of a high-performance environment Must be willing to grow professionally Must bring positive energy to the team Must align with Riverview's standards of craftsmanship, integrity, and communication About Company Riverview Decks Core Values Prompt & Professional Proactive Communication - We take pride in showing up when we say we will, and treating you with the respect and professionalism that you deserve while communicating with transparency. Service-minded - We naturally like to find solutions to problems and to generally help people in any way we can. We put clients first. Listen more than you speak with the intent to understand - We focus directly on what is being said so that we can be sure to address your primary concerns and objectives. Roll out the red carpet for others as a servant leader - We truly want your experience to be magnificent and filled with joyful milestones that result in an amazing transformation. We are truly here to serve you. Zero Excuses - We tolerate zero excuses in our environment.

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. **Essential Duties and Responsibilities** : - Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. - Extensive client contact , involved in all activities that align with prospective and existing clients - Performs account maintenance including money transfer requests, address changes, etc. - Serves as liaison and between sales team, compliance, and other business lines throughout the firm - Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures - Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation - May attend client meetings, prospect meeting, and client/marketing events - Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. - Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support - Fulfill financial advisor requests and resolve service-related issues and inquiries - Process tasks and resolve issues in a timely and accurate manner - Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times - Maintain a focus on continuous improvement and provides feedback on system enhancements - Master technology to ensure it is being used to its full benefit **Qualifications** : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.