Technical Service Sales Representative
Customer service specialist job in Lancaster, PA
As the Technical Service Representative, you will work independently to maximize MSO account retention, profitability and partnership. You will increase sales growth by identifying areas for expansion and improvement. Must be proficient using methods such as analyzing main metrics; coordinate with sales, accounting and marketing teams to develop and implement solutions; and coordinate with local, regional, national, and global sales teams to ensure sales goals are met and in compliance with best practices and regulations. Your territory will be Southeast Pennsylvania (York, Harrisburg, Lancaster). You will report to the Senior Sales Manager.
Responsibilities
Communicate market changs.
Stay current on products, processes, and system upgrades (Continuous Learning).
Be a gatekeeper for installations, upgrades and national account mandates.
Account Management.
Communicate with the sales team about the product needs or product information.
Industry Knowledge
Qualifications
College Degree or 3+ years of equivalent work experience in a related field,.
Customer Service Experience
Accountability with experience and accurate follow up.
Work with all levels of team.
Manage technical customer service support.
Experience interpreting and responding to customer requests
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Auto-ApplyCustomer Solutions Expert
Customer service specialist job in East Earl, PA
Recognized as a critical part of our success, our Customer Solutions Expert works as part of a team to provide exceptional customer service and support. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The principle responsibility is to learn the concepts necessary in order to ultimately handle incoming and outgoing communication from internal and external customers. In addition, the Customer Solutions Expert responds to basic inquiries and processes orders in an expedient and accurate manner. As the initial skills are learned and demonstrated proficiently, the Customer Solutions Expert is promoted to the next level to continue to acquire and demonstrate more advanced learning.
Our Position:
Attend training to learn all aspects of the Customer Solutions Expert role in order to demonstrate the different skills necessary for success
Learn and navigate multiple system platforms simultaneously through performing basic telephone interactions via our general contact phone line as well as basic order entry
Answer general incoming calls and emails relative to customer orders, quotes, inquiries, product related questions and warranty resolutions for two of our four locations
Ensure satisfaction by clarifying, researching, and exploring solutions
Document order notes in our order platforms
Build loyalty with internal and external customers through active listening, consultative relationship building, resourcefulness, and basic knowledge of all product lines
Engage in learning on a consistent basis as our business and industry evolves
Follow company policies and procedures to ensure efficient and accurate resolution of customer issues
Your Qualifications:
High school diploma or equivalent required
Minimum of 6 months of customer service experience to include order entry
Full-time hours Monday through Friday, daytime hours and overtime when required
High attention to detail
Process orders with accuracy
Type to defined department metrics for both speed and accuracy
Must demonstrate a patient and professional demeanor and maintain a positive attitude
Attendance that meets the company attendance policy is an essential function of the job
Proficiency with computers, MS Office software, including email
Attain working knowledge of system platforms
Professional business communication skills, over the phone and in writing
Capable of working independently and within a team structure
Analyst I/II - Customer Programs (Denver, PA, US, 17517)
Customer service specialist job in Denver, PA
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Position Summary:
Develop, analyze, manage, coordinate and support various Universal Service Program (low income assistance programs) metrics and reports for UGI Gas and Electric Division's Universal Service Programs to assist with regulatory filings. Lead efforts to automate and utilize the Department of Human Services (DHS) data sharing of customer information for LIHEAP recipients. Review and analyze customer data to ensure eligibility for new and continued enrollments into UGI's low-income assistance programs. Partner with the Digital Marketing Team to coordinate the creation of marketing campaigns compliant with regulatory commitments while targeting LIHEAP customers for enrollment into programs. Assist in the creation of monthly management reporting including details on customer participation, spending, energy savings realized, etc. for all Customer Assistance Programs. Assist with data analysis and program management efforts for other strategic regulatory initiatives such as the LIURP Notice of Proposed Rulemaking and auto enrollment of UGI Electric customers into CAP.
Regulatory Commitments:
* Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled.
* Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order.
* Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment.
* Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program).
* Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026.
* Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.
Metrics and Data Tracking:
* Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc.
* Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings.
* Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share.
* In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances.
Customer Program Execution:
* Ensure various marketing campaigns identified in UGI's Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns.
* Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference. Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI's Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties.
Knowledge, Skills and Abilities:
* Analytical and program management experience preferred, familiarity with marketing strategies beneficial.
* Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs).
* Ability to work cross-functionally and assist management drive projects to completion.
* Excellent oral and written communication skills.
* Advanced knowledge of Excel, Power Point, and Word.
Education:
* Bachelor's degree in business or marketing preferred.
* Level I - Entry level, analysis and program management experience and/or Utility experience preferred
* Level II - At least 2 years' experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred.
* Position level will be commensurate with experience.
#LI-Hyrbid
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Development Services Specialist
Customer service specialist job in Wernersville, PA
Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we've been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We're proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!
The Development Services Coordinator plays a key role in supporting the organization's fundraising, annual giving, and donor stewardship activities. This position is responsible for processing gifts and acknowledgments, managing tribute notifications, supporting employee campaigns, and coordinating event registrations. The Coordinator maintains accurate donor and event data within the CRM system, generates reports, assists with prospect research, and provides general administrative support to the Development team. This role requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively across departments to ensure efficient and accurate development operations.
This position is full time, Monday- Friday. Candidates must have the ability to come to the Wernersville campus a few days per week. Starting salary is between $23-25/hr, depending on experience level.
Duties and Responsibilities:
Process gifts and acknowledgements for Annual Fund Program related to but not limited to direct mailings and web gifts.
Process tribute gifts and provide tribute gift notifications and mail to honorees and families.
Provide Employee Campaign support, process acknowledgments.
Supports the Development team as needed in following up on outstanding gifts. Coordinate all aspects of events registration. This includes but is not limited to recording information in the CRM system, gift entry, processing acknowledgments, providing weekly reports to event planners, maintaining event documentation, creating and managing event pages in collaboration with Regional Vice Presidents, managing registrations and RSVPs in collaboration with event planners, and closing out all programs and events as needed.
Provide periodic reports to the supervisor
Track and document patient scholarship letters for Endowed and Restricted Funds
Manage returned mail
Cross train with Development operations staff to learn all aspects of Development Services.
Maintain Development/Alumni Event Calendar/Staff Birthday list
Process department invoices
Order Office Supplies
Support prospect research initiatives as deemed necessary by the Senior Director of Development
Collaborates with Database Administrator & Analyst to maintain date integrity, including updating data in CRM on a periodic basis.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 20 lbs.
Ability to walk up/down steps daily
Education, Experience and Qualifications:
High School Diploma or equivalent, Bachelor's degree preferred
3-5 years of professional administrative experience, including data entry, and organizational work.
Experience in development services and/or using Raisers Edge database is strongly preferred.
Proficient using Microsoft Word, Excel and Outlook and Teams.
1 year of continuous sobriety is preferred, if in recovery.
Knowledge, Skills and Abilities
Excellent communication skills including writing, proof reading, and speaking.
Ability to manage multiple projects and work assignments from a variety of staff.
Excellent interpersonal skills both in person and by phone, with a high degree of professionalism.
Excellent organizational skills and attention to details.
Deposit Services Specialist
Customer service specialist job in Mount Joy, PA
The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
* Ensure compliance with IRS regulations
* Ensure compliance with third party vendors
* Identify and resolve Customer Service issues
* Provide excellent customer and business unit support
* Perform critical account maintenance to deposit account
* Perform CIP review on all new CIF records
* Review and analyze deposit account reports to ensure compliance with policy and procedures
* Ensure compliance with Reg D limitations on savings products
* Responsible for Safe Deposit product and service
* Input data into related banking systems
* Ensure all performance standards are met
* Maintain appropriate departmental records and reports
* Perform product and service development related tasks
* Interact with other business units within Northwest, vendors, and/or business partners
* Partner with co-workers and other departments appropriately
* Protect the security of all information appropriately
* Recommend improvements to procedures
* Recommend product/delivery enhancements
* Attempt to exceed production expectations
* Ensure total quality of work performed
* Recommend quality control enhancements
Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Additional Responsibilities
* Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyCustomer Service/Service Advisor
Customer service specialist job in Myerstown, PA
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCommercial Services Specialist II (Manheim)
Customer service specialist job in Manheim, PA
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Commercial Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
You'll develop and manage relationships with internal and external business partners, and you'll assist with auction operations from start to finish, right up to notifying customers of the latest news.
You'll assist with the coordination and execution of sale day activities.
You'll input vital vehicle info into the Application System /400 and database.
You'll establish, update, verify, and maintain vehicle and pricing files.
You'll team up with our title department to ensure that titles and other must-have documents are in hand for each vehicle before the auction.
You'll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify sale eligibility.
You'll partner with departments to prepare and notify customers of the sale run process.
You'll follow up on sale vehicle prep, reconcile bills, and contact appropriate partners for missing info and issues to ensure smooth auction operations.
You'll communicate with our accounting team to balance sales and perform post-sale invoicing as needed.
You'll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests.
Work Shift:
Monday - Friday
8:00 am - 4:30 pm EST
Qualifications:
Minimum:
High School Diploma/GED and 3 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
OR 5 years' experience in a related field.
Ability to work in a fast-paced environment, receptive to change and able to multitask.
Prior clerical or administrative experience required.
Safe drivers needed; valid driver's license required.
Proficient in Microsoft Excel required.
Commitment to providing excellent customer service required.
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
Communications and Organizational skills required.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyCustomer Service Representative
Customer service specialist job in Reading, PA
The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers.
Areas of Responsibility:
Responsible for specific accounts
Receives orders from customers via EDI, email, phone, or fax
Review/approve incoming orders
Places in schedule and monitors activity from beginning to end
Provide response to customers within 2 hours of notification of receipt and/or solution
Create, review and provide sales order confirmations to customers/sales as required
Create booking information at the time of order entry, monitor and advise if any changes to the schedule
Works with customers on any and all sample requests
Provide and hold weekly updates with customers
Provides help to a new customer set up with sales
Manage customer complaints/quality issues
Pricing management within guidelines as set forth by management
If there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late.
Capture and provide customer OTIF
Helps investigate all customer payment issues and works with other departments to process
Source existing inventory to incoming orders where applicable to reduce machine time
Creative problem solving and ability to manage many issues at
Review check credit vs limits on the order entry
Education & Certifications
· BS in Business and or Supply Chain functions
· 3 - 5 years of related experience in a customer service
Qualification & Experience
· Solid organization skills with the ability to meet multiple deadlines
· Strong skills in Excel, Outlook, and Microsoft Access
· Seeks opportunity for continuous improvement & resilient
· Ability to multi-task in a fast pace environment & work well under pressure
· Independent worker, self-directed and adaptable to change
Behaviors
· Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills
· Previous experience with ERP systems is preferred
· Strong phone contact handling skills and active listening skills required
· Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize, and manage time effectively
Yard Associate - Customer Service
Customer service specialist job in Lancaster, PA
Job Details Lancaster Store - Lancaster, PADescription
Yard Associate - Customer Service
Who We Are
Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania.
What We Do
Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion.
Benefits that Matter:
Generous Paid Time Off
Paid Holidays
Performance Incentive Bonus
Medical Insurance (Dental & Vision)
Career Opportunities for Advancement
401K Plan with Both Traditional and Roth Options Available
Employee Discount
Recognition and Rewards for a Job Well Done!
Summary:
Performs general lumber yard duties such as delivery order preparation and loading, unloading, verification and storage or received merchandise, customer loading, delivery assistance, and general housekeeping duties. Cleans, organizes and straightens yard and related areas as directed.
Essential Duties and Responsibilities: Duties and responsibilities include the following. Other duties may be assigned.
• Prepares customer delivery orders and loads on delivery vehicle as assigned.
• Unloads incoming freight merchandise, verifies, counts, and puts away stock in pre-designated areas.
• Properly identifies, tags, and stores incoming special-order merchandise.
• Corrects or brings to the attention of the Yard / Operations Manager any unsafe building, yard, or storage condition.
• Performs the loading and unloading of customers.
• Performs basic yard housekeeping duties such as sweeping floors and picking up trash.
• Returns customer return merchandise to pre-designated storage areas.
• Assists in the delivery of yard merchandise as assigned.
• Picks-up trash, banding, wrappers, and other foreign objects in the yard and adjacent areas
• Maintains weed/grass control in yard and adjacent areas.
• Culls lumber and building materials.
• Assists in loading vehicles or unloading freight as directed.
• Levels lumber units.
• Follows safe vehicle and equipment operation and general yard practices.
• Assists in the delivery of customer orders as required.
• Performs minor facility maintenance tasks as directed.
• Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Operations Manager.
• Knows and practices safe and proper lifting, carrying and material maneuvering practices.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Basic reasoning concepts such as proper and safe loading practices.
• The person in this position must be able to complete a forklift operator's certification.
• Ability to work with basic mathematical concepts in order to calculate order quantities and verification of incoming freight shipments.
• Knowledge of basic building materials.
Physical Demands / Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Specific vision abilities required by this job include normal vision.
• While performing the duties of this job, the employee is almost always exposed to outside weather conditions.
• The employee in this job is frequently required to lift and carry for a moderate distance items over 100 pounds.
• The employee in this position is frequently required to walk distances over 200 yards.
• The employee in this position is frequently required to climb heights over 6 feet.
• The employee is frequently exposed to heavy equipment such as delivery vehicles or fork trucks.
• The noise level in the work environment is usually quiet to noisy.
Part Time Customer Service
Customer service specialist job in Lancaster, PA
Job Description
Are you seeking a dynamic and energetic team environment? We are excited to invite you to join us as a Part-Time Customer Service Associate at The UPS Store. In this role, you will be an integral part of a team dedicated to delivering exceptional customer service to our retail clients by efficiently receiving and processing packages for UPS shipments. Your duties will also include operating office equipment such as copiers, fax machines, binding machines, laminators, and point-of-sale systems. You will confidently guide our valued customers by providing accurate information about our wide range of products, services, and best-value options, drawing on your knowledge of industry best practices. The ideal candidate will have prior retail sales experience, strong computer and internet proficiency, and a high school diploma or GED. You should possess a friendly and genuinely helpful attitude, maintain a professional appearance, and be a quick learner eager to master all facets of the business in the shortest time possible.
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Willing and able to work 25 to 30 hours per week for a 7-day work week
Available to work weekends
Rehash Specialist - Call Center
Customer service specialist job in Lancaster, PA
Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!
WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.
WHO WE ARE
We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.
We want people who embody our core values and want to be the B.E.S.T.
Be A Solutionist - They focus on outcomes not obstacles and seek improvement.
Expand Your Boundaries - They desire personal and professional growth and new perspectives.
Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.
Trustworthiness - They are dependable and maintain integrity.
WHAT'S NEXT
Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Requirements
Lead generating experience is a MUST
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Bilingual speakers preferred
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
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Customer Service Associate
Customer service specialist job in Manchester, PA
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Customer Service Agent
Customer service specialist job in Ephrata, PA
Levi's Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding accordingly. Other key responsibilities would include.
Providing exceptional customer service to existing customers, prospects, team members, and vendors
Performing administrative duties accurately while remaining organized
Building client relationships that are genuine, supportive, and represent the company philosophy, mission, vision, and goals
Making outbound phone calls to customers to communicate product offerings, sales, and promotions
Collaborating on projects and assignments to assist the growth of the department and company
The ideal candidate would possess the following skills:
Experience with various software applications to include the Microsoft Office Suite
The ability to work in a team atmosphere and be a team player
An outgoing and pleasant demeanor
Ability to communicate clearly and concisely via all platforms (phone, email, text, etc.)
Willingness to adapt to any situation and improvise accordingly
Comfortable with having a varied workload that can fluctuate daily
Strong attention to detail
Expected hours: 7 am - 5 pm
Levi's Building Components offers the following benefits:
Generous profit-based bonuses
Health, Dental and Vision Insurance
401k with match
PTO and paid holidays
Tenure awards and company sponsored trips
Biannual employee reviews with raise opportunity
Free company apparel
Flexible Schedule Options
Compensation: $18.00 - $19.00 per hour
Levi's Building Components is a nationally recognized Metal Roofing Accessories supplier founded in 1978 on Christian principles. They service distributors and wholesalers across the US and Canada. Levi's Building Components continues to experience consistent growth not only as a business but as a leader in their industry.
Auto-ApplyCommercial Services Specialist II (Manheim)
Customer service specialist job in Manheim, PA
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
* You'll develop and manage relationships with internal and external business partners, and you'll assist with auction operations from start to finish, right up to notifying customers of the latest news.
* You'll assist with the coordination and execution of sale day activities.
* You'll input vital vehicle info into the Application System /400 and database.
* You'll establish, update, verify, and maintain vehicle and pricing files.
* You'll team up with our title department to ensure that titles and other must-have documents are in hand for each vehicle before the auction.
* You'll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify sale eligibility.
* You'll partner with departments to prepare and notify customers of the sale run process.
* You'll follow up on sale vehicle prep, reconcile bills, and contact appropriate partners for missing info and issues to ensure smooth auction operations.
* You'll communicate with our accounting team to balance sales and perform post-sale invoicing as needed.
* You'll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests.
Work Shift:
* Monday - Friday
* 8:00 am - 4:30 pm EST
Qualifications:
Minimum:
* High School Diploma/GED and 3 years' experience in a related field.
* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
* OR 5 years' experience in a related field.
* Ability to work in a fast-paced environment, receptive to change and able to multitask.
* Prior clerical or administrative experience required.
* Safe drivers needed; valid driver's license required.
* Proficient in Microsoft Excel required.
* Commitment to providing excellent customer service required.
* Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
* Communications and Organizational skills required.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyPart Time Customer Service Associate
Customer service specialist job in Mount Joy, PA
Job Description
Freedom Outfitters is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service. The primary objectives of the Customer Service position is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business.
Position Requirements
Time management
Work well in a team environment
Accuracy and attention to detail
Taking initiative
Hunting and fishing knowledge is preferred
Strong computer skills are desired
Principal Duties & Responsibilities
Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
Increase sales by suggesting related and additional products and services
Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
Troubleshoot problems at the register quickly and efficiently with customer's satisfaction in mind
Assist Sales team in daily tasks when applicable.
Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
Maintain store appearance by creating a clean, orderly, and safe shopping environment
Maintain customer records by updating account information
Job Posted by ApplicantPro
Employee Services Specialist
Customer service specialist job in Hummelstown, PA
Flagger Force, an industry leader in traffic control, is currently hiring an Employee Services Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.
The Employee Services Specialist position is primarily responsible for providing customer service to both internal and external customers, providing field employees with career support and corrective action, and supporting multiple corporate departments by acting as liaisons.
Responsibilities
Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
Investigate employee issues promptly and escalate as needed.
Build trust with field employees by following up with issues and providing accurate answers.
Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
Assist employees with various technology requests and escalate issues as needed.
Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
Perform special projects as needed or assigned.
Work collaboratively with all OSC, field management, and corporate departments.
Attend company orientation and/or training programs.
In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.
What Flagger Force Offers:
Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities
Qualifications
High school diploma or equivalent ability to master internal systems.
One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
Strong written and verbal skills.
Ability to learn and master computer programs and operational procedures.
Demonstrates ability to maintain a positive demeanor in stressful situations.
Ability to positively influence people and achieve optimal outcomes.
Steel toed boots or the ability to obtain prior to employment.
Preferred Education and Experience:
Two (2)+ years customer service experience
Education High School Diploma
Auto-ApplyClient Account Specialist - Environmental Lab Services
Customer service specialist job in Reading, PA
Full-time Description
Drive Exceptional Client Delivery Across Laboratory and Field Operations
Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery? SPL is seeking a highly organized Client Account Specialist to oversee client projects and ensure timely, accurate, and compliant service delivery in Reading, PA. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams-coordinating projects, managing documentation, and supporting mission-critical environmental and measurement workflows.
If you're ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you!
Please Note:
This is a Project Manager role that
supports environmental testing, laboratory operations, and client project coordination.
This is not an IT or software project management position
.
What You'll Do
Serve as the primary point of contact for assigned clients, ensuring timely and professional communication;
Manage client setup in LIMS, CRM, and related systems;
Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups;
Review work orders for accuracy and ensure proper project setup and documentation;
Conduct final review and release of reports, invoices, EDDs, and other deliverables;
Deliver accurate, complete client outputs-including supplies, pickups, reports, and data-within required turnaround times (TAT);
Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements;
Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;
Support onboarding, planning meetings, site visits, and laboratory tours;
Communicate project needs, issues, and updates between clients and internal teams;
Assist with shared Client Services activities and provide coverage during peak workloads or absences;
Contribute to process improvement initiatives and internal project teams;
Perform other duties as assigned.
Why You'll Love Working Here
Competitive salary with performance-based advancement opportunities;
Medical, dental, and vision insurance;
Paid parental leave for both parents;
Employee Assistance Program (EAP);
401(k) with company match;
Paid time off + paid holidays;
Monthly cell phone reimbursement.
Requirements
What You'll Bring
Bachelor's degree in science, business, or related field or equivalent combination of education and experience;
3+ years of customer service experience in a technical, environmental, or laboratory setting;
Experience coordinating operational workflows or client projects;
Proficiency in Microsoft Office and Quickbooks;
Strong communication, organization, and problem-solving skills
Proficiency in Microsoft Office; experience with LIMS or CRM systems strongly preferred;
Ability to manage multiple priorities with accuracy and attention to detail.
What this role is not:
An IT, software, or technical project management position;
A systems implementation or Agile/Scrum role;
A coding, development, or tech delivery job.
Your Schedule & The Fine Print
Full-time position following a standard Monday-Friday schedule;
Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
Must be able to travel locally for client visits, meetings, or training activities, as needed.
Our Commitment to Diversity & Inclusion
At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.
Visa Sponsorship
At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.
Associate - Customer Service
Customer service specialist job in Toughkenamon, PA
CF Fresh, LLC, located in Southeastern, PA. a division of Giorgio Foods Inc., has an immediate opening for an Customer Service Representative who will be responsible for taking and processing customer Mushroom orders.
Responsibilities include:
Take orders from customers via phone/fax/email/third party internet systems such as Foodlink, Itradenetwork/EDI-making sure that all orders are in by the time we have designated.
Quote pricing to customers through Sales Rep & VP of Sales approval on new items and update in Produce Pro computer system
Issue credit to customers for product rejected, returned (with approval), or shorted; as well as issue debit memos for over shipments.
Enter all customer comments, rejections, returns, shortages and late arrivals into customer comment log
Handle the different special requests from customers.
Other duties as assigned by supervision/management.
Keep weekly Ad Schedule updated with promotional items and pricing
Prepare some weekly sales reports
Maintain customer call sheets and master customer contact list
Communicate any order changes or special requests to Packing, Shipping and Transportation
Billing - submit invoices through third party internet systems such as Foodlink, Itradnetwork, and Coupa
Maintain weekly and advanced PO appointment sheets with customer PO's for transportation to schedule delivery appointments
Qualifications and Skills:
Working knowledge of a computerized system including produce sales software programs such as Produce Pro or SAP. Proficient in Microsoft Office including Excel and Word.
Strong background in customer service and vendor relations required.
Work effectively, efficiently with co-workers in a team environment
Ability to communicate effectively both verbally and in writing English
Ability to establish and maintain effective working relationships with co-workers, supervisors, and customers.
Ability to independently resolve problems.
Ability to prioritize multiple requests.
Accuracy and fine attention to documentation detail is imperative.
CF Fresh, LLC offers excellent Pay, Healthcare Benefits, Paid Time Off and 401K.
CF Fresh, LLC, is an equal employment opportunity employer. The company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.
Auto-ApplyCustomer Service Associate
Customer service specialist job in York, PA
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Business Service Specialist
Customer service specialist job in Morgantown, PA
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Fleet Operation Support Specialist is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained.
Duties and responsibilities
* Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
* Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
* Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
* Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
* Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
* Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
* Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
* Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
* May be required to provide detailed vehicle information to support utilization and reliability.
* Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
* Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
* Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.
Minimum qualifications include:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
* Strong proficiency with computers, Microsoft Office programs, and internet-based applications
* Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
* Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
* Ability to maintain accurate records, asset inventories and to create/analyze reports.
* Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
* Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
* Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
* Works well in a team environment by supporting departmental initiatives and goals.
* Provide excellent customer service, organizational skills, and communication skills (written and verbal)
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive data entry tasks, manual dexterity.
* Travel is isolated to nearby customer locations within assigned region.
* Occasional exposure to weather conditions, fumes, and noise
Preferred qualifications include:
* Associate degree or 5 years fleet experience preferred.
* Works well in a team environment by supporting departmental initiatives and goals.
* Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-Apply