Customer service specialist jobs in Lawton, OK - 138 jobs
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Customs Expert (64965)
DrÄXlmaier Industrial Solutions
Customer service specialist job in Duncan, OK
Objective of job:
Determines preferential status of parts produced by Draexlmaier in Americas region under various applicable trade agreements.
Responsible for yearly value reconciliation with CBP.
Assist with tariff classification of materials use in production and parts produced by Draexlmaier within Americas.
Created internal procedures to ensure customs compliance.
Principal Activities:
Assess and verify product country of origin in accordance with applicable regulations and USMCA requirements
Review and analyze product documentation, bills of materials, and manufacturing processes to determine origin eligibility
Determines qualification under UMSCA rules of origin, of parts produced by Draexlmaier in Americas region, as well as qualification under other Free Trade agreements signed by USA
Determines qualification under trade agreements signed by Mexico and Nicaragua, of parts produced by Draexlmaier in each of these countries
Collaborate with suppliers and internal teams to obtain supporting origin documentation and certifications
Maintain accurate COO data in compliance systems and ensure timely renewal of supplier declarations
Creates origin documentations for various trade agreements signed by USA, Mexico and Nicaragua
Submits origin information to external customer's portals
Provides guidance to Draexlmaier's suppliers within Americas region in regards to free trade agreements topics
Provides support to the supplier solicitation team with topics such as clarifying regulations and suppliers inquiries
Prequalification analyzes for new projects
Determines impact on parts' qualification status of various changes in the supply chain (relocalization of suppliers, changes of production sites, so)
Analyzes reasons for non-qualification, identifies measures to change the qualification status and work with internal and external stakeholders to implement
Creates periodically statistics related to preferential status of parts produced by Draexlmaier within Americas region, preferential status of materials used in production and duty payment
Performs customs duty analyses and identifies opportunities for duty reductions
Assists with tariff classification activities
Responsible for annual reconciliation filing with US customs
Creates and implements internal procedures and work instructions within customs department to ensure compliance with the customs regulations and other governmental agencies, and with Draexlmaier internal policies and procedures
Answers CBP requests for information
Conduct internal reviews and audits, identifies non-compliance and propose corrective actions
Provides support to the customs operation team
Monitoring of customs regulations changes and propose changes to internal procedures or new procedure to align
Provides support to other departments regarding planning of new supply chains
Participates in the development of internal manuals related to import and export requirements
Participates in the selection and implementation of new IT Tools
Job Requirements:
Bachelors Degree preferred not required. Area of study: Free Trade Agreement, Origin Calculations, USHTS Classif. Certification.
3 to 5 years of Free Trafe Agreement & Commodity Classif. experience.
6 to 8 years of Customs Operations.
6 to 8 years of Customs compliance topics including export control.
3 to 5 years of Supplier solicitation and origin calculations preferred.
3 to 5 years of General Rules of Interpretation (GRI) and Harmonized Tariff Schedule (HTS)
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: F-AM63
$35k-77k yearly est. 9d ago
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Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer service specialist job in Lawton, OK
Come and work for Envoy Air, an American Airlines Group Company, at Lawton-Fort Sill Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $13.23/hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$13.2 hourly Auto-Apply 9d ago
Member Relationship Specialist
Fort Sill Federal Credit Union
Customer service specialist job in Lawton, OK
The Member Relationship Specialist serves as a vital liaison between members and the credit union, ensuring professional handling of members' financial needs. This role requires the ability to provide accurate account information, address inquiries, and assist with transactions while fostering a positive member experience. Additionally, the MRS is responsible for verifying loan collateral lien filings, ensuring accuracy in General Ledger (GL) balances, and maintaining complete and accurate records for loans and related documentation.
Duties and Responsibilities:
Display passion, commitment and drive to deliver an experience that improves our members' financial lives.
Engage with members as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic and scheduling member appointments.
Build relationships with members to meet financial needs.
Maintain a working knowledge of the many aspects of the credit union to better serve members including knowledge of all FSFCU products.
Answer telephone account inquiries from members and process their requests including; funds and transfers between accounts, check reorders, order check copies, payroll allocations, stop payment orders, credit and debit transactions and membership file updates.
Perform outbound calls and send outbound emails as assigned and by set due date. Provide proactive member outreach to gauge success and offer new tools to help them meet their financial goals.
Proficient in check ordering, credit/debit card ordering, processing simple adjustments to members' accounts, researching member disputes and problem resolution. Respond promptly to members' requests and/or concerns.
Maintain equipment and files necessary to keep accurate records of member accounts, including membership forms and account change forms. Scan information into the computer system.
Cross-sell and process IRA and CD account transfers, rollovers and withdrawals. Prepare and process direct deposit forms and payroll allocations. Proficient in IRA products and procedures, including IRA Direct.
Close accounts according to procedures and attempt to retain member relationship.
Seek ways to acquire new memberships via referrals and lobby engagement.
Able to accurately open new member accounts in a timely manner while cross selling products and services.
Identify member needs through building rapport and asking open-ended questions and strive to meet those needs. Present, promote, and recommend products and services to meet member needs and to contribute to overall branch performance goals.
Acquire and retain member relationships through relationship building, financial goal planning and overcoming objections.
Educate members on how to use alternate channels/digital platforms to bank on the go.
New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Accurately run Chex Systems/ID Verify. Review military status according to procedure.
Understand lending guidelines to assist members regarding lending services. Accurately input loan information, create and process loan documents as needed. Able to review completed applications and fees.
Track loans in process and identify what is needed to complete and fund.
Understand loan disbursing; proficient in checking and closing loans.
Thorough understanding of Motor Vehicles processing. Able to process title work to perfect credit union liens in a timely manner.
Accurately perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, domestic and international wires, issuing and cashing checks, receiving credit card payments and processing cash advances.
Maintain at or below branch specific MRS transaction limit.
Receive payments for installment and share secured loans, ensuring that payments equal amount due including any late charges.
Operate, maintain, and balance coin machine. Tend to ATM duties if applicable.
Balance to system generated proof to verify no cash on hand in drawer. Review, verify and consolidate checks within teller capture. Report any discrepancies to supervisor.
Sell travel cards nd other “sale” items and maintain logs and inventories.
Perform vault operation duties as needed, including but not limited to: order branch cash and load/audit branch cash dispensers.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy.
Process stop payments on checking accounts and on official checks.
Knowledge of back office procedures including advanced account research and daily routines.
Maintain a working knowledge of procedures and may have the authority to override to provide overrides for other FSR's.
May be required to open and/or close branch.
Ensure station is properly stocked with forms, supplies, etc.
Assist FSR's in cross-sell of CU products by answering inquires, informing members of new services and product promotions, determining member needs and recommending alternate channels when applicable in cross selling products and services and ensure their understanding of sales techniques.
Represent FSFCU in a courteous, efficient and professional manner at all times. Maintain positive attitude when dealing with members and co-workers. Work cooperatively in a team environment with other staff members.
Maintain professional appearance and good attendance.
Ensure highest level of accuracy and confidentiality in all credit union business.
Comply with BSA and Fair Lending regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities. Complete all require training programs.
Skills:
This position requires exceptional interpersonal, communication, and relationship-building skills to work effectively with others and foster positive interactions. Strong attention to detail and problem-solving abilities are essential to ensure accuracy and resolve member issues efficiently. The associate must demonstrate proficiency in digital banking tools and the ability to educate members on their usage, enhancing their overall experience. A solid understanding of computer systems, including Microsoft Word, Excel, is required. The ability to interpret policies, procedures, and regulations is necessary to assist members effectively. Additionally, excellent phone etiquette, professional manners, and competency in 10-key by touch are expected.
Education:
High school diploma, equivalent, or an equivalent combination of education and experience are required.
Physical Demands/Work Environment:
Duties of this job frequently require associate to talk, hear, stand, sit, write and type. Associate is occasionally required to walk or bend. Associate is frequently required to use hands and fingers, handle and feel objects, tools, or controls. Associate may be required to occasionally lift and/or move up to 50 pounds. Job requires close vision for computer work and ability to adjust focus from computer to member interface. The work environment is an office setting. Noise level is usually moderate. While safety precautions are in place, due to the nature of the industry, robbery is possible. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Remote Work:
Remote work is not available due to the nature of the job.
This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management's discretion.
$35k-67k yearly est. 12d ago
CSR (full-time)
FSNB 4.1
Customer service specialist job in Lawton, OK
Department: Call Center Reports to: Call Center Management Hours: Many shifts available
FSNB is a full-service, family-owned bank that has been in operation for 75 years.
Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level CustomerService Reps in our CustomerService department, who view every contact as an opportunity to make it a positive customer experience.
FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary.
What is in it for you:
Opportunity for pay increases in as soon as 30 days
Paid training
Paid vacation and personal leave
401k Plan
Flexible scheduling with two days off a week
Growth/Career opportunities
Equal Opportunity Employer
Health and dental insurance available
Employee Assistance Program available
Discounts at the YMCA, AT&T, Verizon, Dell and more
Free and discounted bank services, if you bank with us while employed
Main requirements:
Prior call center experience preferred
Meet acceptable standards for attendance and punctuality
Meet acceptable standards based on performance metrics
Provide excellent customerservice by answering and handling all calls in a courteous and professional manner
Complete proper paperwork or data entries, accurately and efficiently
Filing and other basic office duties
Complete additional duties as assigned
$26k-31k yearly est. Auto-Apply 60d+ ago
Community Engagement Specialist (Part-Time) - Wichita Falls
Girl Scouts of Texas Oklahoma Plains 3.6
Customer service specialist job in Wichita Falls, TX
The Community Engagement Specialist (Part-Time) will work 25-30 hours a week with a varying schedule and report to the Community Engagement Lead. They are responsible for directly engaging with the public to represent Girl Scouts as an organization and promote the benefits of being a Girl Scout, with the aim of identifying and attracting new Girl Scout members, adult volunteers, and community partners within an assigned geographic area. The goal of the Community Engagement Specialist (Part-Time) is to appeal to a diverse population of Girl Scouts that reflects the population of our community. Additionally, they establish relationships with community partners that could offer unique programming for girls or support Girl Scouts programming financially, seamlessly transitioning those relationships to other departments for ongoing cultivation.
The Community Engagement Specialist (Part-Time) also prioritizes diversity, equity, inclusion, belonging, and access to ensure delivery of the best quality Girl Scout leadership experience for girls. In collaboration with the Community Engagement Lead, the Community Engagement Specialist (Part-Time) will exercise discretion and judgment with respect to matters of significance. This job is not routine, clerical, or administrative in nature.
Requirements
Essential Duties and Responsibilities
Increases Girl Scouts' visibility, enhances reputation and engages in the community through networking, collaboration, and events.
Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within the assigned community.
Increases the positive impact of Girl Scouts in our community by meeting or exceeding annual new membership recruitment and lead generation goals for girl and adult members.
Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement.
Nurtures leads from in-person events and digital campaigns by communicating effectively in writing, by phone, and in person to sell the Girl Scout experience.
Recruits adult volunteers to key leadership positions within a troop.
Utilizes Volunteer Systems (Salesforce) to consistently document members and lead communications.
Collaborates closely with departmental management, teammates, and other departments to inform membership and partner development strategies, plans, and tactics.
Identifies neighborhoods currently underserved by Girl Scouts, gaining an understanding of community needs, and working with other departments at Girl Scouts of Texas Oklahoma Plains to establish a service delivery opportunity to meet those needs.
Ensures all grassroots engagements and activities establish and maintain access to Girl Scouting among a diverse population.
Participation in year-round Girl Scout recruitment campaigns including fall, winter-daisy, extended- year, and summer.
Responds appropriately and professionally through email, phone, and face-to-face interactions.
Enhances Girl Scouts' reputation through interactions with the public.
Manages, organizes, and maintains files, logs, operating procedures, and records that relate directly to this position.
Actively updates database records and maintains the database consistency and integrity
Utilizes council reporting tools to analyze and act on new membership and lead data.
Maintains strict confidentiality and professionalism when handling sensitive information.
Performs other duties or assists other projects as assigned.
CORE COMPETENCIES
Interpersonal Relations 9. Conflict Management
CustomerService Responsiveness 10. Adaptability
Oral/Written Communication Skills 11. Team Building
Personal Integrity/Professional Conduct 12. Information Management
Decision Making and Judgement 13. Organization Knowledge
Business Acumen 14. Self-Management
Fostering Diversity 15. Achieve Results
Problem Solving 16. Time Management
JOB QUALIFICATIONS - - Knowledge, skills and abilities
Bachelor's degree or equivalent experience in related field.
Bilingual in Spanish preferred but not required.
Membership in the Girl Scout organization.
Commitment to the mission and goals of Girl Scouting.
Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, volunteers, and others in contact with.
Verbal fluency, good grammar, and professional appearance.
Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability.
Proven ability to work with volunteers, community leaders, organizations, and businesses.
Proven ability to effectively manage multiple priorities, meet deadlines and produce results.
Ability to work a flexible schedule including travel, nights, and weekends.
Experience in using Salesforce software is a plus.
Proficiency in Microsoft Office Suite.
Have and maintain a valid driver's license in the state where employee works/resides, and acceptable driving record, acceptable insurance, and reliable transportation.
Must complete and pass a criminal background check.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
CERTIFICATIONS/LICENSES
None required.
Salary Description $17.44 - $21.00 Hourly
$17.4-21 hourly 60d+ ago
Customer Service Rep(06400) - 806 North Highway 81
Domino's Franchise
Customer service specialist job in Duncan, OK
Job Description ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservice representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$24k-32k yearly est. 10d ago
Customer Service Representative, Advanced Medical Supply
Duncan Regional Hospital 4.0
Customer service specialist job in Duncan, OK
The CustomerService Representative is responsible for ensuring all client orders are distributed to the appropriate individual. Provide quality customerservice.
RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Perform excellent customerservice when interacting and serving customers, in-person and on the phone, including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills.
Follow operating standards.
Ensure and maintain confidentiality, discretion, and caution when handling sensitive or confidential information.
Attend and participate in meetings as needed.
Regular attendance and punctuality for scheduled shifts.
Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
Utilization of assistive devices for lifting is mandatory.
Must adhere to, and promote, safety protocols at all times.
Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
Performs other related duties as assigned.
Qualifications
Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, and related software. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
Education and/or Experience: High school diploma or equivalent required. Previous insurance reimbursement knowledge and one year experience in customerservice preferred. Effective customerservice skills. Ability to prioritize tasks. Ability to follow applicable regulations, policies and/or procedures, and to work independently.
Certifications, Licenses, Registrations: For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained.
Non Safety-Sensitive Position
As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.
$21k-26k yearly est. 12d ago
Customer Service Representative - Lawton, OK
Kedia Corporation
Customer service specialist job in Lawton, OK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 3d ago
Customer Service Rep
Carsonvalleyhealth
Customer service specialist job in Lawton, OK
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-32k yearly est. 1d ago
Customer Service Rep
TCH Group, LLC 2.9
Customer service specialist job in Lawton, OK
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-31k yearly est. 1d ago
Customer Service/Data entry
Partnered Staffing
Customer service specialist job in Wichita Falls, TX
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Job Duties:
•Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
•Conducting research
•You will spends approximately 90% of the scheduled time on the phone according to business need
Job Requirements:
•High School Diploma or GED
•6 months customerservice experience or 6 months office experience
•Data entry and/or typing experience
•Social, verbal and written communication skills
•Analytical and organizational skills and independent decision making skills
•Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
Preferred Job Requirements:
•9 months of experience in a customerservice/call center environment
•Knowledge of medical terminology and anatomy
•Validated ability to learn quickly and adapt to change
Additional Information
Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.
$29k-42k yearly est. 3d ago
Customer Service Representative
Oklahoma State Government
Customer service specialist job in Lawton, OK
Job Posting Title
CustomerService Representative
Agency
452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV.
Supervisory Organization
JTCMHC - Medical Records
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles.
About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups.
Job Type/Salary:
Full-time
Annual Salary is $28,000.00 / $13.46 hourly.
Primary Working Hours are Monday - Friday 8 am - 5 pm
FLSA Status: Non-Exempt
Minimum Qualifications and Experience:
Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Special Requirements:
Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license
Benefit Highlights:
ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include:
Generous state paid benefit allowance to help cover insurance premiums
A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
Flexible spending accounts for health care expenses or dependent care
Employee assistance programs and health and fitness programs
11 paid holidays
15 days of vacation and 15 days of sick leave the first year
Retirement Savings Plan with a generous match
Longevity Bonus for years of service
Student Loan repayment options
Training opportunities for CEU requirements
Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result.
THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME.
Reasonable accommodation to individuals with disabilities may be provided upon request.
An Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
$28k yearly Auto-Apply 40d ago
Customer Service Advisor
The Wichita Falls 4.0
Customer service specialist job in Wichita Falls, TX
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
Paid Time Off
Health, Dental, and Vision Insurance
401k (direct deposit)
Paid Holidays
Growth opportunities
Paid training
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to servicecustomers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Having 1+ year of experience in the automotive industry
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Representative I
Hilliary Communications
Customer service specialist job in Elgin, OK
Hilliary Communications is looking for an in-house customerservice representative to join us at our Elgin, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!
What you'll do:
Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.
Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile.
Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.
Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customerservice when needed, and keep everyone in the loop.
Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.
Follow Policies: Adhere to all company guidelines, including security and cash handling procedures.
Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.
What We're Looking For
A trustworthy, detail-oriented individual who loves working with people.
Someone who thrives in a team environment and communicates clearly.
A positive attitude and willingness to learn and grow.
Why You'll Love It Here
Be part of a company that values community and customer care.
Enjoy a supportive team and opportunities to grow your skills.
Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Elgin.
Hilliary is growing rapidly and there is so much more to come!
Qualifications
Qualifications
High school diploma or equivalent
Cashier and CustomerService experience is preferred
Strong communication and interpersonal skills
Basic math skills, including the ability to make change
The ability to read maps, switch between platforms, and use critical thinking skills
Ability to handle and manipulate cash and other forms of payment with accuracy
Bilingual (English/Spanish) is preferred
$24k-32k yearly est. 12d ago
Customer Service Representative
State of Oklahoma
Customer service specialist job in Comanche, OK
Job Posting Title CustomerService Representative Agency 452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV. Supervisory Organization JTCMHC - Medical Records Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles.
About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups.
Job Type/Salary:
* Full-time
* Annual Salary is $28,000.00 / $13.46 hourly.
* Primary Working Hours are Monday - Friday 8 am - 5 pm
* FLSA Status: Non-Exempt
Minimum Qualifications and Experience:
* Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Special Requirements:
* Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license
Benefit Highlights:
ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include:
* Generous state paid benefit allowance to help cover insurance premiums
* A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
* Flexible spending accounts for health care expenses or dependent care
* Employee assistance programs and health and fitness programs
* 11 paid holidays
* 15 days of vacation and 15 days of sick leave the first year
* Retirement Savings Plan with a generous match
* Longevity Bonus for years of service
* Student Loan repayment options
* Training opportunities for CEU requirements
Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result.
THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME.
Reasonable accommodation to individuals with disabilities may be provided upon request.
An Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
$28k yearly Auto-Apply 41d ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer service specialist job in Lawton, OK
Come and work for Envoy Air, an American Airlines Group Company, at Lawton-Fort Sill Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $13.23/hr
Responsibilities
What's in it for you?
* Travel for free with your family and friends on flights across the American Airlines global network
* Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
* 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
* In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
* Both full-time and part-time positions available
* Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
* Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
* Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
* This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
* No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
* Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
* No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
* Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
* Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
* This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
* Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
* Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
* 18 years or older
* High school diploma, GED, or international equivalent
* Ability to pass a pre-employment drug screen and background check
* Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
$13.2 hourly Auto-Apply 38d ago
Customs Specialist (64888)
DrÄXlmaier Industrial Solutions
Customer service specialist job in Duncan, OK
Objective of job:
Responsible for documentation and preparation of import and export customs documents.
Ensure a timely clearance of shipments in compliance with all applicable regulations.
Assign tariff classifications.
Principal Activities:
Communicate daily with customs brokers; provide documentation and guidance for customs clearance
Resolve problems impacting import and export shipments
Prepare import/export related documentation
Perform pre-entry and post-entry reviews of import and export documents
Assure correct customs valuations of imported items
Provide guidance to shipment's requestors in regards to customs valuations methods
Address the government agency requirements for imported or exported products
Manage customs broker invoices
Collect and review commodity information from Engineering, Procurement, suppliers and other parties and classify raw-materials, equipment and parts internally produced, according to the General Rules for the Interpretation and the Harmonized Tariff Schedule of the United States
Develop and retain audit trails to support the classification assigned
Maintain data base related to commodity classifications in the internal ERP system
Reconcile entry discrepancies, submit post-entry adjustments and protests as required
Perform internal audits of customs information recorded in the database
Classify goods shipped abroad using Schedule B tariff codes; determine if the commodity has EAR99 or ECCN
Maintain accurate and complete record keeping of all trade transactions
Participates in the development of internal manuals related to import and export requirements and development for customs
Job Requirements:
Bachelors Degree preferred but not required. Area of study: Customs Compliance, International Trade. LCB or CCS Certifications preferred.
3 to 5 years experience in customs affairs (auto industry is a plus)
3 to 5 years extensive background in customs compliance
3 to 5 years experience with Customs valuation methodologies
Experience with the application of GRI & HTS.
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: F-AM63
$27k-48k yearly est. 9d ago
Online Accounts CSR
FSNB 4.1
Customer service specialist job in Lawton, OK
Hours: Monday - Friday, 8:30 AM to 5:00 PM
Job responsibilities:
Work all Online Account applications in Gro, Xperience, and Excel independently. Effectively communicate with customers as needed about online account applications. Work various reports and perform account/CIF maintenance as needed. Assist the Internet Banking department with customer calls and other daily duties as needed. Assist the Call Center with answering customer calls as needed. Other duties will be assigned on an as needed basis.
Minimum Requirements:
Working knowledge of Excel is critical.
Confidentiality is essential.
Must be able to multi-task and work independently.
Must have excellent phone skills.
Must be a self-starter.
$26k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Advisor
Wichita Falls Ford 4.0
Customer service specialist job in Wichita Falls, TX
Job Description
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
Paid Time Off
Health, Dental, and Vision Insurance
401k (direct deposit)
Paid Holidays
Growth opportunities
Paid training
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to servicecustomers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Having 1+ year of experience in the automotive industry
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-32k yearly est. 12d ago
Customer Service
Partnered Staffing
Customer service specialist job in Wichita Falls, TX
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services Inc. is currently looking to place multiple CustomerService in temporary to hire opportunities in Wichita Falls, TX.
Pay Rate: $11.66-12.66/hour
Job Duties:
•Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
•Conducting research
•You will spends approximately 90% of the scheduled time on the phone according to business need
Job Requirements:
•High School Diploma or GED
•6 months customerservice experience or 6 months office experience
•Data entry and/or typing experience
•Social, verbal and written communication skills
•Analytical and organizational skills and independent decision making skills
•Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
Preferred Job Requirements:
•9 months of experience in a customerservice/call center environment
•Knowledge of medical terminology and anatomy
•Validated ability to learn quickly and adapt to change
Additional Information
Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.
How much does a customer service specialist earn in Lawton, OK?
The average customer service specialist in Lawton, OK earns between $21,000 and $35,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Lawton, OK