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Working as a Customer Service Specialist Lead

There is more than meets the eye when it comes to being a customer service specialist lead. For example, did you know that they make an average of $15.92 an hour? That's $33,105 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Specialist Lead Do

There are certain skills that many customer service specialist leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service specialist lead, we found that a lot of resumes listed 29.8% of customer service specialist leads included crm, while 14.0% of resumes included customer service, and 9.9% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service specialist lead job title. But what industry to start with? Most customer service specialist leads actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Specialist Lead

If you're interested in becoming a customer service specialist lead, one of the first things to consider is how much education you need. We've determined that 39.0% of customer service specialist leads have a bachelor's degree. In terms of higher education levels, we found that 5.4% of customer service specialist leads have master's degrees. Even though some customer service specialist leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service specialist lead. When we researched the most common majors for a customer service specialist lead, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service specialist lead resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service specialist lead. In fact, many customer service specialist lead jobs require experience in a role such as customer service representative. Meanwhile, many customer service specialist leads also have previous career experience in roles such as customer service specialist or cashier.

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Average Salary$33,105
Job Growth Rate-2%

Customer Service Specialist Lead Career Paths

Top Careers Before Customer Service Specialist Lead

Cashier
10.1 %

Top Careers After Customer Service Specialist Lead

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Specialist Lead

Customer Service Specialist Leads in America make an average salary of $33,105 per year or $16 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$33,105

Best Paying Cities

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Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Services Specialist Lead
Customer Services Specialist Lead
Stanley Black and Decker
Stanley Black and Decker
05/28/2020
05/28/2020
$33,39205/28/2020
$33,392
Customer Service-Lead Specialist
Customer Service-Lead Specialist
Randstad
Randstad
03/09/2020
03/09/2020
$25,04403/09/2020
$25,044
Customer Service Specialist Lead
Customer Service Specialist Lead
Randstad
Randstad
06/28/2019
06/28/2019
$43,99406/28/2019
$43,994

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Customer Service Specialist Lead Demographics

Gender

female

64.7 %

male

29.9 %

unknown

5.4 %

Ethnicity

White

60.2 %

Hispanic or Latino

18.8 %

Black or African American

10.8 %

Foreign Languages Spoken

Spanish

62.5 %

French

10.4 %

Tagalog

6.3 %
See More Demographics

Customer Service Specialist Lead Education

Majors

Business
32.2 %

Degrees

Bachelors

39.0 %

High School Diploma

22.6 %

Associate

20.5 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Specialist Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 29.8% of customer service specialist leads listed crm on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Customer Service Specialist Lead Employers

1. Dick's Sporting Goods
4.5
Avg. Salary: 
$32,631
Customer Service Specialist Leads Hired: 
85+
2. Best Buy
4.8
Avg. Salary: 
$32,809
Customer Service Specialist Leads Hired: 
58+
3. Nordstrom
4.4
Avg. Salary: 
$32,772
Customer Service Specialist Leads Hired: 
25+
4. J. C. Penney
4.2
Avg. Salary: 
$33,116
Customer Service Specialist Leads Hired: 
23+
5. AT&T
4.8
Avg. Salary: 
$31,965
Customer Service Specialist Leads Hired: 
20+
6. Office Depot
4.5
Avg. Salary: 
$32,649
Customer Service Specialist Leads Hired: 
20+

Customer Service Specialist Lead Videos

Updated October 2, 2020