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What is a customer service specialist lead and how to become one
Avg. Salary $38,475
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.69%
Asian 7.22%
Black or African American 11.36%
Hispanic or Latino 21.16%
Unknown 5.26%
White 54.31%
Genderfemale 67.25%
male 32.75%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
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Customer Service Specialist Lead career paths
Key steps to become a customer service specialist lead
Explore customer service specialist lead education requirements
Start to develop specific customer service specialist lead skills
Skills Percentages CRM 36.90% Inbound Calls 8.85% Customer Satisfaction 5.31% Outbound Calls 4.35% Customer Complaints 4.21% Complete relevant customer service specialist lead training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service specialist leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service specialist lead based on U.S. Bureau of Labor Statistics data and data from real customer service specialist lead resumes.Research customer service specialist lead duties and responsibilities
- Explain coverage specifications on the various and enrolling new leads on the Medicare plan that are designed specifically for them.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Collect proper documentation for Medicare and other providers.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Get customer service specialist lead experience
Generally, it takes 6-12 months to become a customer service specialist lead. The most common roles before becoming a customer service specialist lead include customer service representative, customer service specialist team lead and cashier.Apply for customer service specialist lead jobs
Now it's time to start searching for a customer service specialist lead job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Customer Service Specialist Lead Job
Are you a Customer Service Specialist Lead?
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Average customer service specialist lead salary
The average Customer Service Specialist Lead salary in the United States is $38,475 per year or $19 per hour. Customer service specialist lead salaries range between $27,000 and $54,000 per year.
What Am I Worth?
How do customer service specialist leads rate their job?
Customer Service Specialist Lead reviews
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Interaction with customers finding best solutions which are satisfying both sides.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
