Customer service specialist lead demographics and statistics in the US
Customer service specialist lead demographics research summary. Zippia estimates customer service specialist lead demographics and statistics in the United States by using a database of 30 million profiles. Our customer service specialist lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service specialist leads after extensive research and analysis:
- There are over 371,172 customer service specialist leads currently employed in the United States.
- 67.3% of all customer service specialist leads are women, while 32.7% are men.
- The average customer service specialist lead age is 40 years old.
- The most common ethnicity of customer service specialist leads is White (54.3%), followed by Hispanic or Latino (21.2%), Black or African American (11.4%) and Asian (7.2%).
- In 2022, women earned 95% of what men earned.
- 7% of all customer service specialist leads are LGBT.
- Customer service specialist leads are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer service specialist lead demographics by:
Customer service specialist lead gender statistics
67.3% of customer service specialist leads are women and 32.7% of customer service specialist leads are men.
- Female, 67.3%
- Male, 32.7%
Customer service specialist lead gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.3% |
| Male | 32.7% |
Customer service specialist lead gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$41,283
Female income
$39,345
Customer service specialist lead gender ratio over time
This data breaks down the percentage of men and women in customer service specialist lead positions over time. Currently, 67.3% of customer service specialist leads are female.
Customer service specialist lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.05% | 68.95% |
| 2011 | 30.90% | 69.10% |
| 2012 | 32.40% | 67.60% |
| 2013 | 32.84% | 67.16% |
| 2014 | 33.35% | 66.65% |
| 2015 | 33.24% | 66.76% |
| 2016 | 33.80% | 66.20% |
| 2017 | 34.24% | 65.76% |
| 2018 | 32.92% | 67.08% |
| 2019 | 32.49% | 67.51% |
| 2020 | 33.13% | 66.87% |
| 2021 | 32.75% | 67.25% |
Customer service specialist lead related jobs gender ratio
We compared customer service specialist leads with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Specialist Lead | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service specialist lead demographics by race
The most common ethnicity among customer service specialist leads is White, which makes up 54.3% of all customer service specialist leads. Comparatively, 21.2% of customer service specialist leads are Hispanic or Latino and 11.4% of customer service specialist leads are Black or African American.
- White, 54.3%
- Hispanic or Latino, 21.2%
- Black or African American, 11.4%
- Asian, 7.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.6%
Customer service specialist lead race
| Customer service specialist lead race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 21.2% |
| Black or African American | 11.4% |
| Asian | 7.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.6% |
Customer service specialist lead race and ethnicity over time
See how customer service specialist lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service specialist lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.71% | 11.62% | 6.51% | 17.20% |
| 2011 | 61.43% | 11.91% | 6.65% | 17.08% |
| 2012 | 60.63% | 11.79% | 6.46% | 17.93% |
| 2013 | 60.98% | 11.62% | 6.63% | 17.60% |
| 2014 | 60.36% | 11.57% | 6.94% | 17.79% |
| 2015 | 59.74% | 11.31% | 6.72% | 18.90% |
| 2016 | 58.85% | 11.80% | 6.97% | 18.80% |
| 2017 | 59.77% | 11.22% | 6.93% | 18.62% |
| 2018 | 59.58% | 10.80% | 7.10% | 19.01% |
| 2019 | 59.18% | 10.99% | 6.90% | 19.52% |
| 2020 | 56.62% | 10.40% | 7.05% | 20.13% |
| 2021 | 54.31% | 11.36% | 7.22% | 21.16% |
Customer service specialist lead wage gap by race
According to our data, asian customer service specialist leads have the highest average salary compared to other ethnicities. Black or african american customer service specialist leads have the lowest average salary at $40,695.
| Ethnicity | Salary |
|---|---|
| Unknown | $40,772 |
| White | $41,383 |
| Black or African American | $40,695 |
| Asian | $42,363 |
| Hispanic or Latino | $41,221 |
Average customer service specialist lead age
See how the average age of customer service specialist leads varies based on ethnicity and gender.
Male
Female
Customer service specialist lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service specialist lead age breakdown
The average age of customer service specialist leads is 40+ years years old, representing 49% of the customer service specialist lead population.
Customer service specialist lead age breakdown
| Customer Service Specialist Lead Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service specialist lead educational attainment
The most common degree for customer service specialist leads is bachelor's degree, with 44% of customer service specialist leads earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 19%.
- Bachelor's, 44%
- Associate, 23%
- High School Diploma, 19%
- Diploma, 5%
- Other Degrees, 9%
Customer service specialist leads by degree level
| Customer service specialist lead degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 23% |
| High School Diploma | 19% |
| Diploma | 5% |
| Other Degrees | 9% |
Customer service specialist lead jobs you might like
Customer service specialist lead wage gap by degree level
According to the data, customer service specialist leads with a Master's degree earn more than those without, at $47,536 annually. With a Bachelor's degree, customer service specialist leads earn a median annual income of $45,052 compared to $39,775 for customer service specialist leads with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $47,536 |
| High School Diploma or Less | $37,980 |
| Bachelor's Degree | $45,052 |
| Some College/ Associate Degree | $39,775 |
Customer service specialist lead employment statistics
Most customer service specialist leads work for a private in the retail industry.
Company size where customer service specialist leads work
Below, you can see the size of companies where customer service specialist leads work.
Customer service specialist lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 42% |
Customer service specialist lead jobs by company type
Employees with the customer service specialist lead job title have their preferences when it comes to working for a company. For instance, most customer service specialist leads prefer to work at private companies over public companies.
Customer service specialist lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 41% |
| Private | 54% |
| Government | 3% |
Customer service specialist lead jobs by industry
The most common industries for customer service specialist leads are retail, finance and health care.
Customer service specialist lead industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Retail | 17% |
| Finance | 7% |
| Health Care | 7% |
| Professional | 6% |
| Technology | 6% |
| Manufacturing | 5% |
| Insurance | 5% |
| Transportation | 4% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Government | 3% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service specialist lead turnover and employment statistics
Customer service specialist lead unemployment rate over time
The unemployment rate for customer service specialist leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service specialist lead unemployment rate by year
| Year | Customer service specialist lead unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service specialist lead tenure
The average customer service specialist lead stays at their job for 1-2 years, based on the 1,396 customer service specialist leads resumes in Zippia's database.
Customer service specialist lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 10% |
| 1-2 years | 37% |
| 3-4 years | 19% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 11% |
Customer service specialist lead LGBT ratio compared to similar jobs
Review the percent of customer service specialist leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Detailer | 5.53% | 21,473 |
| Contact Officer | 6.73% | 56,957 |
| Customer Service Specialist Lead | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Media Assistant | 11.16% | 9,087 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar customer service specialist lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Detailer | 5.53% | 21,473 |
| Contact Officer | 6.73% | 56,957 |
| File Clerk | 8.60% | 66,383 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Media Assistant | 11.16% | 9,087 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by customer service specialist leads
The most common foreign language among customer service specialist leads is Spanish at 62.5%. The second-most popular foreign language spoken is French at 10.4% and Tagalog is the third-most popular at 6.3%.
- Spanish, 62.5%
- French, 10.4%
- Tagalog, 6.3%
- Filipino, 4.2%
- Portuguese, 2.1%
- Other, 14.5%
Customer service specialist lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 62.5% |
| French | 10.4% |
| Tagalog | 6.3% |
| Filipino | 4.2% |
| Portuguese | 2.1% |
| Other | 14.5% |
