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Customer service specialist lead skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical customer service specialist lead skills. We ranked the top skills for customer service specialist leads based on the percentage of resumes they appeared on. For example, 36.9% of customer service specialist lead resumes contained crm as a skill. Continue reading to find out what skills a customer service specialist lead needs to be successful in the workplace.

15 customer service specialist lead skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer service specialist leads use crm:

Migrated data from Oracle CRM to SalesForce.com.
Performed accurate data input in various systems such as: CRM, CSS, Salesforce, Sage & Accurint.

2. Inbound Calls

Here's how customer service specialist leads use inbound calls:

Monitored inbound calls for customers during inclement weather.
Monitor the Automated Call Excellence (ACE) queue to measure staffing needs against inbound calls.

3. Customer Satisfaction

Here's how customer service specialist leads use customer satisfaction:

Improved customer satisfaction by providing exceptional Customer Service to every customer who enters the store.
Recognize opportunities for improvement in existing business to ensure ultimate customer satisfaction.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service specialist leads use outbound calls:

Monitored inbound and outbound calls ensuring the operational objectives of call center team.
Preformed in/outbound calls billing and Enrollments, verifying and calculated claim reimbursements.

5. Customer Complaints

Here's how customer service specialist leads use customer complaints:

Lead customer service representatives with customer complaints, computer operations.
Lead a minimum of 10 employees, trained new and existing employees and resolved customer complaints regarding sales and service.

6. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how customer service specialist leads use medicare:

Developed and updated company policies, procedures, and writing skills across the Medicare Supplement Department.
Determine if residents meet clinical guide lines for Medicare B.

7. Front End

Here's how customer service specialist leads use front end:

Serve as primary customer service provider at the front end and act as liaison between customers and management.
Worked closely with management to ensure front end performance metrics for all cashiers are being met daily.

8. Customer Inquiries

Here's how customer service specialist leads use customer inquiries:

Demonstrate a passion for servicing customers by responding professionally to customer inquiries and requests regarding services.
Investigated and resolved customer inquiries and complaints in a tamely and empathetic manner.

9. Medicaid

Here's how customer service specialist leads use medicaid:

Advise what items are needed to complete Georgia Medicaid enrollment package.
Assist Medicaid recipients who must enroll in mandatory Health plans.

10. Customer Accounts

Here's how customer service specialist leads use customer accounts:

Processed daily mortgage payments for customer accounts and provided confirmation.
Managed International and high priority customer accounts.

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service specialist leads use sales floor:

Maintained and ensured the safety of guests; in addition to keeping a neat and orderly appearance of the sales floor.
Worked closely with management to improve the functionality and the flow of the sales floor, increased traffic by 10%.

12. Computer System

Here's how customer service specialist leads use computer system:

Documented processing steps taken in notes within Litigation Management Services computer system to provide accurate records of service.
Trained new team members in navigation through phone and computer systems.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service specialist leads use product knowledge:

Developed appropriate training methods to facilitate uniform product knowledge.
Update on product knowledge to provide the customer with solutions to the latest and greatest product that fit their needs.

14. CSS

Here's how customer service specialist leads use css:

Provide on-the-job training and coaching to CSS staff Collaborate with General Manager on escalation complaints to ensure timely resolution.
Lead Customer Service Specialist (CSS) Managed personnel and customer service activities.

15. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how customer service specialist leads use account maintenance:

Update and maintain MAS200 account maintenance and SageCRM data which includes customer information, pertinent customer activity and special pricing.
Account Maintenance - Responsible for sending out any literature and forms, processing payments or general inquiries.

What skills help Customer Service Specialist Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer service specialist lead skills to add to your resume

The most important skills for a customer service specialist lead resume and required skills for a customer service specialist lead to have include:

CRM
Inbound Calls
Customer Satisfaction
Outbound Calls
Customer Complaints
Medicare
Front End
Customer Inquiries
Medicaid
Customer Accounts
Sales Floor
Computer System
Product Knowledge
CSS
Account Maintenance

Customer Interaction
Customer Issues
Billing Issues
Troubleshoot
Billing Inquiries
Management System
Loss Prevention
Customer Orders
Customer Support
Inventory Control
POS
Problem Resolution
Credit Card Payments
Payment Arrangements
Training Sessions

Administrative Tasks
Telephone Calls
Call Handling
Customer Service
Cash Drawers
Customer Retention
Technical Issues
Quality Customer Service
Bank Deposits
Sales Associates
PowerPoint
QA
Customer Transactions
Customer Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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