Customer service specialist jobs in Nashville, TN - 1,011 jobs
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Kowboy Fence Company LLC
Customer service specialist job in Nashville, TN
About Kowboy Fence
Kowboy Fence Company is a trusted, family-owned business with multiple locations in Nashville, Jackson, Knoxville, Huntsville and expanding! We specialize in providing top quality residential and commercial fencing solutions.
We take pride in delivering exceptional craftsmanship and personalized service for every client.
Responsibilities
Answer and direct incoming phone calls, providing excellent customerservice and support
Manage email correspondence promptly and professionally with customers and internal team members
Schedule and coordinate appointments for sales executives, ensuring efficient use of time and accurate calendar management
Maintain strong customer relationships through clear communication, timely follow-ups, and attention to detail
Identify and assist with process improvements to enhance the overall customer experience and team efficiency
Track and update lead information and appointment details within the CRM system (We use Hubspot)
Collaborate with sales and operations teams to ensure a smooth and consistent customer journey from inquiry to project completion
Qualifications
Excellent communication, negotiation, and interpersonal skills
Strong customerservice mindset with the ability to build lasting relationships
Self-motivated and results-driven, with a proven ability to achieve and exceed goals
Highly organized with strong attention to detail and the ability to manage multiple projects or accounts at once
Able to work independently as well as collaboratively within a team environment
Experience in the construction, fencing, or home improvement industry is a plus
Proficient with CRM systems and general computer skills
High school diploma or equivalent required; bachelor's degree preferred
Our Culture
At Kowboy Fence Company, we believe in fostering a supportive, team-oriented work environment that encourages growth. Our culture is built on the values of respect, hard work, accountability and FUN. We treat our employees like family, empowering them to take ownership of their roles and offering opportunities for personal development.
We pride ourselves on open and transparent communication, where everyone's ideas and contributions are valued. We encourage a positive, can-do attitude and support each other in reaching our collective goals.
At Kowboy Fence Company, we don't just build fences we build long lasting relationships with our clients and employees.
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$38k-74k yearly est. 4d ago
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Customer Account Facilitation Specialist
Wesley Group 3.7
Customer service specialist job in Franklin, TN
Title: Customer Account Facilitation Specialist
Department: Relationship Management Team Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM
Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference.
We're looking for a Customer Account Facilitation Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.
Why You'll Love Working Here:
Comprehensive Benefits: Medical, Dental, and Vision Insurance.
Secure Your Future: 401K with a generous company match.
Time to Recharge: Generous PTO - start accruing from day one!
Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
Growth & Coaching: Learn from industry professionals committed to your success.
Diverse & Inclusive: We embrace what makes each team member unique!
Your Role:
Serve as the main point of contact for clients, facilitating clear communication and setting expectations
Negotiate effectively with clients and other contacts to achieve optimal outcomes
Handle challenging client situations with strong de-escalation skills
Ensure timely submission of clients for release with accurate documentation
Deliver exit packages promptly and with attention to detail
Manage a live call queue and team email inbox with responsiveness and professionalism
Maintain thorough, accurate client records in Salesforce
Manage both existing and new client files collaboratively within the team
Respond to emails, calls, and client feedback within 24 hours
Maintain consistent professional communication via phone, email, and mail
Key Skills and Proficiencies:
Proven negotiation and conflict resolution skills
Strong de-escalation and problem-solving abilities
Results driven and outcome focused
Excellent written and verbal communication skills
Exceptional interpersonal skills and professionalism
Ability to work independently and within a team
Strong time management and multi-tasking abilities
Flexibility and adaptability in a fast-paced environment
High attention to detail and accuracy
Ability to prioritize tasks and delegate when appropriate
Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace
Prior customerservice experience is required minimum of 2 yrs
Ready to Make a Difference?
This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.
Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team!
Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.
Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM
Compensation details: 50000 Yearly Salary
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$30k-38k yearly est. 2d ago
Customer Relations Representative - State Farm Agent Team Member
Abe Barwegen-State Farm Agent
Customer service specialist job in Hendersonville, TN
Benefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
$27k-36k yearly est. 1d ago
Customer Support Representative
Epitec 4.4
Customer service specialist job in Smyrna, TN
Epitec is seeking a Dealer Chat Agent to join our automotive client's team. As a Dealer Chat Agent, the candidate will provide live chat assistance to dealers, offering general support and playing a key role in client programs.
This is an ongoing W2 contract
This is a hybrid position in Smyrna, TN (Mon - Thurs onsite, Fri remote)
This position offers $25/hour, 10 days PTO, 16 Paid Holidays, medical contributions (if desired), dental/vision, 401k retirement savings plan
Top Responsibilities
Provide real‑time chat support to dealership service, parts, and warranty teams, addressing general maintenance, service, and repair inquiries.
Navigate and research Service Manuals, TECH LINE cases, ASIST, and internal resources to deliver accurate guidance.
Support the LenZ program, including onboarding new dealers, managing enrollments, assisting with platform usage, and promoting proper adoption.
Document and manage all support cases, updating Salesforce reports/dashboards and ensuring accurate recordkeeping.
Create and update PowerPoint presentations, Excel reports, meeting materials, and other documentation for internal teams and leadership.
Provide non‑diagnostic technical assistance to dealers via outbound calls and initiate Tech Link remote sessions for PC and technical issues.
Assist with departmental initiatives including PEEK training coordination, Tech Alerts creation, and other support tasks as assigned.
Top Qualifications
2+ years of experience in a professional environment; automotive service, parts, or IT support experience strongly preferred.
Strong interpersonal and communication skills with the ability to manage multiple time‑sensitive tasks.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce experience preferred.
Ability to learn and use department applications such as CONSULT, Webex, ASIST, EPC, and NNAnet.
Typing speed of 40+ WPM and strong documentation habits.
High school diploma required; AA degree or relevant technical coursework preferred.
Strong problem‑solving skills with the ability to view decisions from the customer's perspective and recommend appropriate actions.
$25 hourly 1d ago
Customer Care Representative
ACL Digital
Customer service specialist job in Nashville, TN
CustomerService Representative
Nashville, Tennessee 37243 - Hybrid
Key Responsibilities
Assist in coordinating and communicating schedules to internal/external Clients.
Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
Timely management of casework, including proper documentation and case resolution.
Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
Work efficiently / effectively in multiple databases to extract information.
Attend workgroup meetings and participate in discussions.
Assist leadership team, as necessary.
Requirements and Skills
Must have a bachelor's or associate degree.
Customerservice or call center experience a plus.
Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
Excellent verbal and written communications skills.
Keen attention to detail and adherence to deadlines.
Strong time management, note-taking, email organization, and distribution skills.
Critical thinking and problem-solving skills.
$27k-34k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Andrew Felder-State Farm Agent
Customer service specialist job in Goodlettsville, TN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Job Information
State of Tennessee Job InformationOpening Date/Time01/14/2026 12:00AM Central TimeClosing Date/Time01/20/2026 11:59PM Central TimeSalary (Monthly)$3,229.00Salary (Annually)$38,748.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentRevenue
LOCATION OF (3) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY
For more information, visit the link below:
This position is designed as 70% Remote
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customerservice, or call center experience.
Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customerservice-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.
OR
Experience equivalent to work in a customerservice position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).
OR
Experience equivalent to one year as a Customer Experience Specialist Associate** with the State of Tennessee.
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Overview
Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.
This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS).
This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.
** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.
Responsibilities
May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items.
May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage.
Composes and communicate simply stated interpretations of tax laws, title and registration laws, rules, and regulations or to clarify tax issues.
May calculate estimated taxes a business is expected to owe.
May explain taxpayers of tax liens, delinquent taxes, and other factors prohibiting their tax clearance.
May perform financial adjustments to taxpayer accounts as required.
May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal.
May provide accurate and consistent information to taxpayers regarding standard tax and motor vehicle title and registration issues.
Determines the filing requirements for multiple tax types.
May review and process applications to be added to the TR3 or VTRS system.
May provide technical assistance for system access and other issues.
Competencies (KSA's)
Skilled in critical thinking, problem solving, and time management.
Competent in customer focus, active listening, and demonstrating patience.
Competent in timely decision making, conflict management, and dealing with paradox.
Ability to understand, communicate, and express written and verbal information.
Ability to use general office equipment.
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
$38.7k yearly 3d ago
Customer Service Representative
Vaco By Highspring
Customer service specialist job in Lebanon, TN
CustomerService Representative - Trucking Pay: $19-21/hour (Contract) Schedule: Tuesday-Saturday, 3:00 AM - 11:00 AM/12:00 PM Support daily trucking operations by maintaining accurate load and dispatch information, communicating with drivers and customers, and ensuring timely scheduling and paperwork.
Key Responsibilities:
Enter and update orders in the dispatch system (ERD, LFD, rail cut-off, appointments)
Communicate with customers and drivers via phone/email
Schedule and confirm pickups and deliveries
Track containers, chassis, and yard inventory; prepare reports for Fleet Managers
Ensure all driver/load paperwork is complete and scanned
Support Fleet Managers and relay capacity needs
Qualifications & Environment:
Comfortable in a fast-paced trucking environment with direct communication
Outgoing, detail-oriented, and able to multitask
Background check and drug screen required
$19-21 hourly 3d ago
Customer Service Associate (Restaurant) - Closing
Taco Bell-Russellville, Ky 4.2
Customer service specialist job in Russellville, KY
Learn More About the MRCO Family at with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Time Off, Free Meal During Shift, and Career Path Opportunities! For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
The Taco Bell Team Member is the first face that customers see when they walk through the door or the first voice they hear when they place a drive-thru order so YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell tastes to life.
This is a very important job for a friendly, helpful individual who enjoys working in a fast-paced environment and paying attention to detail. Key responsibilities include taking orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards and maintaining a clean, safe work and dining environment.
Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping. A successful candidate will have a clean and tidy appearance, good work habits, and a positive attitude. If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the place to learn, grow and succeed!
Attendance
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
- Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
- Takes action without being told, goes beyond what is simply required and maintains a high activity level.
- Works the positions to Brand Standards, whether it is a cashier or cook (Food or Service Champion)
EEO
- MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older).
Benefits
- Competitive Pay
- Early Pay with the Rain App
- Flexible schedule
- Paid Time Off
- Free meal during shift
- Career Path Opportunities
- 401k, Health/Dental/Vision
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. xevrcyc Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$23k-29k yearly est. 1d ago
Member Services Representative (EST Time-zone ONLY)
Archwell Health
Customer service specialist job in Nashville, TN
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
The Member Services Representative is responsible for providing outreach to our members to help them navigate the complex healthcare delivery system. This will entail verifying their primary care physician and eligibility and contacting their insurance plan when applicable to ensure they are assigned to ArchWell Health. This role has the potential to handle provider data management and will need to verify AWH provider information with these insurance partners when applicable. An ideal candidate will have a deep understanding of the healthcare ecosystem, have strong attention to detail, and be driven by a passion for providing quality care to seniors.
Duties/Responsibilities:
Outreach to members and insurance partners over the phone to verify members are assigned to ArchWell Health and schedule members for appointments
Complete proper documentation of all member and payor outreach
Assist members in problem solving potential issues related to the health care system
Validate provider data on file with insurance partners
Utilize and manipulate shared Excel spreadsheets to track membership and interactions.
Required Skills/Abilities:
Proficient PC skills to include Microsoft Office and Excel
Passion for helping senior members successfully carry out care plans
Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
Basic medical terminology
Understanding of Medicare Advantage
Education and Experience:
High school diploma or equivalent education (GED) required
A minimum of one year working in healthcare, ideally with experience related to benefits and insurance required
eClinical Works or similar EMR experience preferred
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
$21k-30k yearly est. 1d ago
Licensed Customer Service and Sales Rep - Nashville, TN
The Auto Club Group 4.2
Customer service specialist job in Nashville, TN
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customerservice model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of CustomerService, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g
.,
explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customerservice environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.#LI-AM1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 5d ago
Bilingual Spanish/English Phone Support Representative - Onsite
Genesco 4.2
Customer service specialist job in Nashville, TN
We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date.
Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.
Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.
Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.
Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies.
Additional Support: Perform other tasks as needed to support business operations.
Qualifications:
High school diploma or GED.
1-2 years of customerservice or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement).
Benefits:
Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online.
Weekly Pay: Receive weekly compensation for your work.
Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role.
Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customerservice, leadership, and beyond.
Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program.
Retirement Savings: Participate in Genesco's 401(k) plan with company matching contributions.
Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs.
Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans.
If you are passionate about delivering outstanding customerservice and eager to represent the Journeys brand, we encourage you to apply for this position.
Apply
$27k-31k yearly est. 5d ago
Personal Chauffeur & Client Experience Specialist
Matriarch Home Care Concierge
Customer service specialist job in Nashville, TN
Job DescriptionMatriarch Home Care Concierge - Redefining Luxury in Senior CareDo you have a heart for service and the polish of a professional chauffeur? Matriarch Home Care Concierge is expanding our Transportation Division and seeking exceptional drivers to elevate the experience of our cherished clients. Whether you're behind the wheel of a sleek sedan or assisting with our wheelchair-accessible van, you will be delivering more than just rides-you'll deliver comfort, dignity, and VIP treatment to every client. We are not just looking for a driver, we're looking for a presence-someone who understands grace, hospitality, and the power of a calm voice and safe hands. If this sounds like you, apply today!What You'll Do:
Drive clients to appointments with care and style (vehicle provided by Matriarch)
Greet them like family, treat them like royalty
Ensure every ride is smooth, safe, and seamless
Represent the Matriarch name with elegance
Must be able to operate bariatric wheelchairs
What You Bring:
Clean driving record
Valid Driver's License to include For Hire Endorsement (F)
MUST reside in middle Tennessee
Respect for seniors and people with mobility needs
Concierge-level service skills
Calm, professional, and poised demeanor
Must be able to lift 75 pounds on occasion
**In person interviews are required
What We Offer:
Part-time available
Competitive Wages
Weekly Payroll
Vehicle provided by Matriarch
Direct Deposit
Holiday Pay
ZayZoon - Access earned wages before payday to make life a little easier!
Why Join the Matriarch Community:
At Matriarch Concierge Services, we prioritize creating a nurturing and supportive environment where every team member feels valued and empowered. As part of our team, you'll have the opportunity to grow personally and professionally while making a lasting difference in the lives of those we care for. Join us and be a vital part of something that truly matters.
Ready to Make a Difference? Apply Now and Join the Matriarch Community!
Job Posted by ApplicantPro
$28k-47k yearly est. 5d ago
AdTech Client Specialist
Urban Science 4.6
Customer service specialist job in Franklin, TN
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
* AdTech team operational and client account support.
* Process and analyze usage reports from platform, agency and OEM contracts.
* Support the development of a reporting repository for Media Performance projects.
* Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
* Coordinate with internal teams to ensure services are activated and running smoothly.
* Act as main point of contact for questions or concerns from active clients and users.
* Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
* Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
* Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
* Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
* MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
* Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
* Experience being a process creator/innovator
* Ability to ask relevant, thoughtful questions, take initiative, critical thinker
* Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
* Presentation skills: Ability to conduct professional presentations with various levels of leadership
* Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
* Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
* Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
* Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
* Campaign analytics background
* Account management background
* Digital automotive marketing experience
* Accounting, billing and reporting knowledge
* Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
* Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
* Minimum of 3 years related work experience required
* Digital marketing/agency experience required
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
$45k-63k yearly est. Auto-Apply 31d ago
Client Specialist
Knitwell Group
Customer service specialist job in Franklin, TN
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01231 Coolsprings TN-Franklin,TN 37067Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$28k-47k yearly est. Auto-Apply 2d ago
Reservations Agent - Full Time
Corporate Flight Management 4.0
Customer service specialist job in Smyrna, TN
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:
Insurance
Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.
Compensation Details
The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************.
Join Our Growing Team
Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The Reservations Agent is responsible for providing exceptional customerservice by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.
Key Responsibilities
Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.
Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.
All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests.
Process airline schedule changes and inform internal and external customers of changes.
Process queues with efficiency and accuracy according to department protocol.
Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
Work within team to achieve performance standards for all brands and air department duties.
Provide assistance over the phone for in-house reservation agents and managers.
Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training.
Ability to keep open communication with other team members.
Work directly with management on problem solving.
Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis.
Maintain the integrity of the company and our airline partners.
Be available to work any shift during business hours including rotating weekends if necessary.
Perform other job-related duties as assigned by management
Qualifications
Be at least 18 years of age
Prior customerservice experience preferred but not required.
Be authorized to work in the United States and able to travel in and out of the United States.
Must have a valid driver's license and good driving record.
Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
Able to type 30 words per minute.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Ability to work independently and as part of a team.
Excellent communication skills both written and verbal delivered with tact and professionalism
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
$16.5-21.5 hourly 10d ago
Trust Client Specialist
First Horizon 3.9
Customer service specialist job in Brentwood, TN
The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals.
Specific Duties included:
Daily and weekly cash movement between Trust and DDA's for clients
Research and Notify appropriate parties of Class Actions
Coordinating directed trades (purchase and sells) with Trust Portfolio Manager.
Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance
Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs.
Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank.
Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request
Initiate entries to pay bills for Trust clients
Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose
Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution
Follow procedures for opening and closing Trust Accounts
Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets)
Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis
Preparing court accountings and other documents in a timely manner
Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file
Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer
Education and/or Work Experience Requirements:
Ability to operate a PC
Proficiency in Microsoft Office applications (Word and Excel) a must
Preferred Trust/Securities and processing experience
Must be highly detailed oriented
Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision
Must have good oral & written skills and ability to communicate well with clients & co-workers
The ability to work as a team member
Must be highly service oriented
Hours: MONDAY - FRIDAY 8AM - 5PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
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LinkedIn
Instagram
YouTube
$28k-33k yearly est. 10d ago
Customer Service Representative - State Farm Agent Team Member
Abe Barwegen-State Farm Agent
Customer service specialist job in Hendersonville, TN
Benefits:
License Reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 1d ago
Customer Service Associate (Restaurant) - Closing
Taco Bell-Russellville, Ky 4.2
Customer service specialist job in Russellville, KY
Learn More About the MRCO Family at ******************** with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Time Off, Free Meal During Shift, and Career Path Opportunities! The Taco Bell Team Member is the first face that customers see when they walk through the door or the first voice they hear when they place a drive-thru order so YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell tastes to life. This is a very important job for a friendly, helpful individual who enjoys working in a fast-paced environment and paying attention to detail. Key responsibilities include taking orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards and maintaining a clean, safe work and dining environment. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping. A successful candidate will have a clean and tidy appearance, good work habits, and a positive attitude. If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the place to learn, grow and succeed! Attendance - Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. - Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy - Takes action without being told, goes beyond what is simply required and maintains a high activity level. - Works the positions to Brand Standards, whether it is a cashier or cook (Food or Service Champion) EEO - MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older). Benefits - Competitive Pay - Early Pay with the Rain App - Flexible schedule - Paid Time Off - Free meal during shift - Career Path Opportunities - 401k, Health/Dental/Vision "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$23k-29k yearly est. 1d ago
Branch Customer Service & Sales Representative - Cool Springs, TN
The Auto Club Group 4.2
Customer service specialist job in Brentwood, TN
Why Choose a Career with the AAA The Auto Club Group (ACG
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch CustomerService and Sales Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Branch CustomerService and Sales Representative
The Auto Club Group is seeking prospective Member Representative I's or Branch CustomerService and Sales Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch CustomerService and Sales Representatives earn a competitive hourly wage of $13.67- $21.26 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
High School Diploma or equivalent
Work Experience:
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customerservice goals
Successful candidates will possess:
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customerservice environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
#LI-AM1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
How much does a customer service specialist earn in Nashville, TN?
The average customer service specialist in Nashville, TN earns between $22,000 and $36,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Nashville, TN
$28,000
What are the biggest employers of Customer Service Specialists in Nashville, TN?
The biggest employers of Customer Service Specialists in Nashville, TN are: