Bilingual Community Engagement Specialist
Customer service specialist job in Omaha, NE
Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor
Non-exempt Office Location: Omaha, NE
Wage Range: $19.00 - $21.00 per hour
Bilingual Spanish required!
Primary Objectives of Position: The Community Engagement Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. The Community Engagement Team is responsible for assisting customers in the Resource Room while triaging their needs and referring to American Job Center and community programs.
Essential Job Functions:
Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment.
Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
Assist individuals with understanding and completing program enrollment
Conduct eligibility
Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resources for developing job leads.
Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education.
Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
Utilize Extreme Customer Service behaviors in all interactions with internal and external
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education
: High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred.
Experience:
Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Skills/Abilities
: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access.
Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
Job Posted by ApplicantPro
Customer Care Expert
Customer service specialist job in Omaha, NE
Start Date: January 26, 2026 - Training is 6 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week, post training.
Hourly Rate: $25 per hour
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready* to make a change?
As a Senior Customer Care Specialist - International, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Senior Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
About this roll*
Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the roll
Do you have the right ingredients*?
2 + years of experience in a role responsible for customer satisfaction and championing the customer experience
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
Strong verbal and written communication, organizational, and influencing skills
Special Sauce* (Non-essential Skills/Nice to Haves)
Experience answering incoming phone calls, emails, and chats through a ticketing system
Experience working in the tech industry or for a SaaS company
Open to schedules that may include weekends, holidays and nights
AI at Toast
At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ********************************************
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$25-$25 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: *********************************************
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyCustomer service / Onsite Support
Customer service specialist job in Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customer service / Onsite Support
Location:
Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customer service/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customer service, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************
Easy ApplyCustomer Connections Representative
Customer service specialist job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customer support experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
Auto-ApplyCustomer Service Representative/Sales Associate
Customer service specialist job in Hastings, NE
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Paid time off
Parental leave
Training & development
Vision insurance
General Purpose:
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties:
Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
Responsible for safeguarding all monies collected while in the field.
Responsible for the proper care and movement of all merchandise in transport.
Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
Answers the phone by the second ring in a pleasant and professional manner.
Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
Carefully check rental (lease) returns and promptly refurbish to like new condition.
Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
Handles customer service issues in a professional manner.
Other Duties:
Responsible for cleanliness of the backroom and the assigned company vehicle.
Responsible for helping receive new merchandise.
Additional duties, as time permits include:
Take customer order forms for the customers.
Verify customer order forms
Commit to achieving customer and revenue growth
Assist in store cleaning
Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
High school diploma, GED, or equivalent work experience.
Must have a valid drivers license and a good driving record.
Must have DOT certification (if required by law in your state).
Must complete the training program and have one year of experience in a job requiring customer contact.
Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
Ability to understand oral and written instructions.
Ability to read, write and perform arithmetic functions quickly and accurately.
Ability to reason and make independent decisions.
Ability to manage situations with customers and associates.
After training, working knowledge of all products in the inventory.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
Required to use a hand truck to move merchandise.
Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
Attending company or Premier Corp, Training Sessions may be necessary.
Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
Customer Connections Representative
Customer service specialist job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customer support experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
Auto-ApplyCustomer Service/Service Advisor
Customer service specialist job in North Platte, NE
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCustom Cabinet Sales Rep.
Customer service specialist job in Lincoln, NE
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Lincoln area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
SALES REPRESENTATIVE / CUSTOMER SERVICE
Customer service specialist job in Lincoln, NE
Job Description
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Requirements/Responsibilities
Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Fluency in English is a must, fluency in Spanish is highly desirable.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Snack Delivery Customer Representative - FCV/Pepsi H
Customer service specialist job in Hastings, NE
Monday, Tuesday, Thursday, and Friday - 4 day work week
The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales.
Job Duties and Responsibilities
Deliver and merchandise snack and beverage products to assigned customers
Display and rotate products according to Company standards
Load and unload delivery truck daily
Resolve discrepancies
Create invoice for products sold to vending machines and collect cash
Finalize end of day paperwork
Establish and maintain positive relationships with customers
Perform other duties as necessary
Job Requirements
High School diploma or equivalent
A valid driver's license and safe driving record
Effective oral and written communication skills
Skills in problem solving, judgement and decision making
Ability to provide attention to detail
Ability to work with others
Work Environment and Equipment
Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
All Position - Sales, Customer Retentions, Delivery Specialists
Customer service specialist job in Omaha, NE
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
Route Jump Driver/Customer Representative
Customer service specialist job in Omaha, NE
Route Jump Driver/Customer Representative - Being a route driver is more than sitting behind the wheel. You are the face that our customers see every time they get a delivery, making you an important influence to our customers. This position offers a lot of independence and incentives to our employees. We offer retirement, company paid life insurance, weekly pay. Our employees have been our greatest asset for the last 91 years we have been in business.
Come and join our family owned and operated company today!
Position
Route Jump Driver/Customer Representative
Responsibilities and Duties
Responsible for making accurate deliveries to customers
Responsible for covering PTO or Sick Days for all Routes
Assisting Drivers with run backs and special deliveries
Manage customer inventories
Build/maintain long term relationships with customers
Keep truck clean to our accreditation standards
Reporting truck maintenance issues through daily DOT log
Help facilitate customer agreement renewals
Responsible to make change customer invoices as needed
Daily load/unload of truck
Standards
Completion of daily deliveries
Maintain a professional appearance
Maintain safe driving practices
Consistent high customer service scores
Skills and Abilities
Able to lift up to 100 lbs
Ability to push & pull carts up to 500 lbs
Committed to creating raving fans
Strong math skills
Problem solving skills
High sense of urgency
Be able to adapt to changes throughout the day
Managing the efficiency of route
Good knowledge of strong internal compass
Benefits & Perks
Work an average of 40 hours a week for weekly pay of $800
In addition to excellent pay, we offer:
Health & Dental Insurance
Retirement
Company Paid Life Insurance
Paid Vacation
Weekly Pay
Our Core Values:
Integrity
Customer Service
Teamwork
Accountability
Innovation
Please check out our web site at ***************** to learn more about our 94-year-old company.
Bilingual Resident Relations Specialist
Customer service specialist job in Omaha, NE
Division Summary: NP Dodge Management company specializes in the management of multifamily and commercial real estate, representing over 4,500 multi-family homes and 3.5 million sq. ft. of medical, office, retail and storage facilities across Nebraska and Iowa. With a legacy reaching back to 1855 - NP Dodge is known for our professionalism and time-tested management strategies that combine old-fashioned customer service with the latest technology.
Job Summary: The Bilingual Resident Relations Specialist will play a vital role in creating a positive leasing and living experience for residents by serving as the primary point of contact for resident communication and customer service. The role focuses on fostering strong resident relations, ensuring timely and effective communication supporting the overall satisfaction and retention of new and existing residents. The ideal candidate will have a talent for building meaningful connections, understanding lease administration, and matching individuals with the right housing options or internal support services. Bilingual fluency is essential to serve our diverse community effectively.
Essential Functions:
Acts as the primary on-site point of contact for Spanish-speaking residents and prospects, providing bilingual support throughout the application, lease administration, move-in/out, rent collection, and lease enforcement process.
Assists residents with understanding of rental agreement terms and conditions, community policies, work order protocol, and addresses general inquiries and concerns to ensure clear and effective communication.
Translates and/or reviews community documents, notices, and signage to ensure clear communication for Spanish-speaking residents.
Manages a high volume of phone calls and office traffic with a high standard of customer service to walk-ins/prospective residents, current residents and vendors/contractors; maintains accurate records of prospect/resident interactions in software and keeps Property Manager informed on outstanding or recurring issues.
Assists in conflict resolution and works closely with the Property Manager as needed to ensure timely resolutions to resident concerns.
Provides professional and engaging property and apartment tours that are tailored to the needs/requests of the prospective resident(s).
Completes the lease application, verification processes, and move-in orientation in compliance with company processes and procedures.
Handles rent payments, deposits and fee calculations in accordance with company processes and procedures.
Assists Property Manager in maintaining an efficient new move-in schedule and inspection of move-out/vacancies that minimizes rent loss.
Performs lease renewals and monitors lease expirations.
Assists with training of other leasing agents.
Manages the corporate apartment and clubhouse rental processes (if applicable).
Support leasing and management team with a variety of administrative duties to include, data entry, file maintenance, communication follow-up, key and garage log management, distribution of newsletters/flyers, report preparation and distribution, and execution of daily office opening/closing procedures.
Assists Property Manager in coordinating resident events, community engagement activities, advertising, and marketing campaigns.
Conducts all business in accordance with company policies and procedures, Fair Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to residential property management.
Demonstrates Company Core Values.
Reasonable and reliable attendance and timeliness when reporting to work and completing work.
Interacts well with others.
Other duties as assigned.
Education/Experience/Qualifications:
High School diploma, or equivalent.
1 year of prior experience in customer service, sales, and/or property management.
Bilingual in Spanish.
Required Skills / Abilities:
Excellent communication and interpersonal skills.
Strong customer service and de-escalation skills.
Ability to complete Fair housing training within 30 days of employment; aptitude to explain and implement related policies, procedures, and lease administration with co-workers and residents/prospective residents.
Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Proficiency with Microsoft Office - Outlook, Excel, Word, and PowerPoint.
Special Demands/Physical Requirements:
Requires the ability to withstand physical activity and navigate the property to include; walking, lifting, sitting, bending, twisting, climbing, reaching, flexibility, mobility and standing for extended periods of time.
Maintaining a valid driver's license and reliable transportation for travel between properties is required.
Ability to regularly work in weather conditions (heat, rain, snow, ice, etc.).
EEO Statement: NP Dodge Company is an equal opportunity employer and provides equal employment and advancement opportunities to all people without regard to race, color, religion, sex, national origin, age, marital status, political beliefs, disability, or history if disability (except where physical or mental abilities are a bona fide occupational qualification) and to promote the full realization of this policy.
Auto-ApplyAuto Customer Service Reps
Customer service specialist job in Bellevue, NE
7851 South 19th Circle, Bellevue, NE 68147
AUTOMOTIVE EXPRESS LUBE TECHNICIAN$17 /Hour + Bonuses!We Train & Certify! 4-Day Work Week with 40-Hour Guarantee!
Corwin Toyota of Bellevue is hiring Express Service Techniciansto join our busy service department. Whether youre a recent trade school grad, an experienced quick lube tech, or someone looking to get your foot in the door of the automotive industry, well give you the training, tools, and support you need to grow.
This role is perfect for techs who want steady hours, hands-on experience, and a clear path to becoming a master technician. Youll work in a clean, modern shop with up-to-date equipment, alongside a team that values efficiency, quality, and teamwork.
Why Techs Choose Corwin Toyota:
Steady workload with minimal downtime no standing around waiting for ROs
Clean, modern, and well-equipped facility with updated bays and tools
Toyota certification and ASE training fully paid for
Friendly, experienced advisors who know how to write clean tickets
Management that listens and respects the work technicians do
We Offer:
$17 per hourdepending on experience, certifications, and level
Full-time position with rotating Saturdays
4-Day work week with a 40-hour guarantee!
Performance Bonuses
Flat rate and hourly compensation plans available
Consistent, year-round workflow with strong customer retention
Paid OEM and ASE training + ongoing education
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays, and sick days
Uniforms and laundry service
Tool assistance program
Employee discounts on vehicles, parts, and service
Key Responsibilities Express Lube Technician:
Perform routine maintenance services such as oil changes, tire rotations, and filter replacements
Conduct multi-point inspections and identify additional service needs
Check fluid levels, battery health, and other basic vehicle systems
Mount, balance, and install tires as needed
Maintain a clean and organized work area
Follow safety procedures and shop standards
Provide excellent customer service by ensuring vehicles are serviced correctly and on time
Qualifications Express Lube Technician:
Prior automotive or quick lube experience preferred, but not required
Ability to operate shop equipment safely and efficiently
Willingness to learn and complete certification programs
Strong work ethic and attention to detail
Valid drivers license and a clean driving record
Please upload your resume. Completing the online assessment will grant you priority consideration!
Join us as part of the family-owned Corwin Auto Group thats been serving communities for over 100 years where your success is backed by strong inventory, modern facilities, and a leadership team that wants you to win.
RequiredPreferredJob Industries
Customer Service
Airline Customer Service and Ramp Agents WEEKLY PAY $17/hr
Customer service specialist job in Omaha, NE
Customer Service Agents and Ramp Operation Agents employed by Trego Dugan Aviation at the Omaha Airport (OMA).
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Available to work nights, weekends, and holidays
Must be able to complete required training
Ground Operation Agent / Ramp Agent
General Purpose of Job:
The Ground Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.
Essential Duties and Responsibilities:
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.
Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.
Load and unload baggage, luggage, and comail.
Operate ground equipment, including tugs and belt loaders.
Marshal aircraft to and from gates.
Provide proper handling of baggage requiring special care.
Service aircraft lavatories.
Perform aircraft interior cleaning.
Responsible for aircraft security searches and commissary security searches.
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
Able to communicate using a two-way radio.
Must be at least 18 years old.
Able to read and write English.
Competency/Behavioral Requirements :
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Physical Demands :
Must be able to work in a high pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Customer Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities:
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
Excellent communication skills
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed and physically fit
Completely clean and search an aircraft
Other duties as assigned
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Able to attend required training
Competency/Behavioral Requirements :
Be pleasant with others on the job and display a good-nature, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Physical Demands :
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: No experience necessary, will train
Knowledge: Basic computer skills
Must be at least 18 years old. Must have a valid driver's license
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete required training
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays
Auto-ApplyCustomer Response Representative
Customer service specialist job in McCook, NE
Great Plains Communications is looking for a highly motivated, detail-oriented Customer Service Representative to interact with customers both via telephone and face-to-face. This position is accountable for processing customer service and trouble requests, making service recommendations, cross-selling and up-selling services, and answering billing questions.
We currently have one full-time customer service position available in our McCook, NE office. Weekly work hours will be 10:00 a.m. to 7:00 p.m. Monday through Friday, with rotating Saturday hours.
Duties include but are not limited to:
Communicates with customers on the telephone, electronically, or face-to-face, using excellent customer relations skills.
Obtains complete service order information from customer inputting directly into computer software system.
Audits twice daily for pending service orders to expedite their completion.
Verifies data is correct before closing service order, using strong proofing skills.
Investigates possible indebtedness as needed.
Inputs all customer inquiries, complaints, and comments into contact tracking.
Utilizes C&C codes with a minimum of 99% accuracy.
Explains monthly billing statement, including governmental fees and taxes.
Retrieves information from the billing system in a timely manner.
Retrieves archived customer data from Inter-Active XL in a timely manner.
Thoroughly explains pro-rated charges or credits.
Processes all customer payment types following all requirements.
Issues credit through A/R adjustment screen.
Manually calculates fractional charges or credits as needed.
Establishes payment arrangement as agreed upon by customer.
Communicates and supports assessed late fee.
Process unbillable toll within 24 hours of receipt
Assists customers with E-Bill sign up steps.
Determines if customer has current deposit on file.
Performs basic troubleshooting of all services.
Identifies and dispatches customer service issues.
Produces trouble tickets on computer with 99% accuracy.
Posts outage information through DASH.
Dispatches Digger's One Call locate tickets with 99% accuracy.
Initiates workflow to ensure appropriate departments are notified.
Promotes and sells products and services on customer contacts.
Meets monthly sales goal.
Up-sells/cross-sells with every customer interaction, using persuasive selling techniques.
Uses competitive analysis of products and services.
Performs cold calls.
Promotes marketing campaigns, using marketing materials effectively.
Displays solid knowledge of available products and services
Emphasizes customer benefit.
Overcomes customer objections.
Maintains strong knowledge of all products and services offered by GPC.
(Telephone, Video, Broadband, GPCLD)
Other duties as assigned by management.
Successful candidate must have strong computer and Windows-based applications knowledge, a minimum of 2-3 years of customer service and sales experience, written and verbal communication skills, 10-key calculator skills, and the ability to handle multiple tasks.
Competitive salary and benefits provided. EOE.
Visit ********************* to apply.
Embrace the possibilities with GPC Perks!
- Health & Life Insurance
- 401-(k) Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Holiday Time
- Employee Referral Bonus
- Flexible Work Environment
- Health Wellness Program & Incentives
- Scholarship opportunities
If you are ready to take your career to the next level and make a difference in the lives of customers and your team, we want to hear from you! Join us at Great Plains Communications, where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth!
Competitive salary and benefits provided.
To apply, visit ********************* or click apply
High-performing network, high-performing people.
Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support.
What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.
Reservationist
Customer service specialist job in Mullen, NE
Join Our Team at Dismal River Club!
Are you a customer service-oriented individual with a passion for hospitality and guest satisfaction? Dismal River Club in Mullen, NE is seeking a dedicated Reservationist to join our team. If you possess excellent communication skills, attention to detail, and a desire to provide top-notch service to our guests, we want to hear from you!
Key Responsibilities:
Manage phone and online reservations for lodging, golf, dining, and special events
Provide exceptional customer service to all guests, ensuring a positive experience
Coordinate with other staff members to ensure smooth operations and guest satisfaction
Assist with administrative tasks such as data entry, filing, and record-keeping
Handle guest inquiries, requests, and concerns in a professional and timely manner
Qualifications:
Previous experience in hospitality or customer service preferred
Excellent communication skills, both verbal and written
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with computer systems and reservation software
If you are a team player with a positive attitude and a commitment to excellence, we want to hear from you. Join us at Dismal River Club, where your dedication and hard work will be rewarded with a dynamic work environment and opportunities for growth and advancement.
About Dismal River Club:
Dismal River Club is a premier private golf club located in the heart of the Sandhills of Nebraska. The club offers world-class golf courses, luxurious lodging accommodations, fine dining options, and a variety of recreational activities for members and guests to enjoy. Set amidst the beautiful natural landscape of the region, Dismal River Club provides a unique and unforgettable experience for golf enthusiasts and outdoor enthusiasts alike. Come be a part of our team and help us deliver exceptional service and hospitality to all who visit our club!
Reservationist
Customer service specialist job in Mullen, NE
Job DescriptionJoin Our Team at Dismal River Club!
Are you a customer service-oriented individual with a passion for hospitality and guest satisfaction? Dismal River Club in Mullen, NE is seeking a dedicated Reservationist to join our team. If you possess excellent communication skills, attention to detail, and a desire to provide top-notch service to our guests, we want to hear from you!
Key Responsibilities:
Manage phone and online reservations for lodging, golf, dining, and special events
Provide exceptional customer service to all guests, ensuring a positive experience
Coordinate with other staff members to ensure smooth operations and guest satisfaction
Assist with administrative tasks such as data entry, filing, and record-keeping
Handle guest inquiries, requests, and concerns in a professional and timely manner
Qualifications:
Previous experience in hospitality or customer service preferred
Excellent communication skills, both verbal and written
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with computer systems and reservation software
If you are a team player with a positive attitude and a commitment to excellence, we want to hear from you. Join us at Dismal River Club, where your dedication and hard work will be rewarded with a dynamic work environment and opportunities for growth and advancement.
About Dismal River Club:
Dismal River Club is a premier private golf club located in the heart of the Sandhills of Nebraska. The club offers world-class golf courses, luxurious lodging accommodations, fine dining options, and a variety of recreational activities for members and guests to enjoy. Set amidst the beautiful natural landscape of the region, Dismal River Club provides a unique and unforgettable experience for golf enthusiasts and outdoor enthusiasts alike. Come be a part of our team and help us deliver exceptional service and hospitality to all who visit our club!
#hc166694
OPEN INTERVIEW EVENT - Call Center, 211 Helpline
Customer service specialist job in Omaha, NE
*New you, New Job*
We're Hiring! Come to Our Open Interview Event If you're looking for a meaningful career and a great place to work, come meet us and learn all about our Community Resource Specialist position available in our 211 Helpline Call Center.
Date: January 8
th
Time: 9:00 am - 3:00 pm
Where:
United Way of the Midlands 1229 Millwork Ave. Suite 402 Omaha, NE 68102
Drop in anytime during the event for a quick, relaxed interview.
Bring your resume - walk-ins welcome! Apply here and we will reach out to get a time scheduled for this day!
Job Title: Community Resource Specialist I Department: 211 Helpline Supervisor: 211 Management FLSA Status: Part-time, Non-Exempt Location: Omaha, NE - ON-SITE Hours: Multiple Shifts About United Way of the Midlands: Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community's most impactful health and human service programs. UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization Assistance Program - focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table. UWM's Mission: United Way of the Midlands UNITES our community's CARING SPIRIT to build a STRONGER tomorrow. Guiding Principles: At United Way of the Midlands, we…
Build TRUST in everything we do.
Extend GRACE by thinking beyond ourselves.
Show GRIT by bringing it everyday.
Be OPEN to embracing others' differences.
Actively ENGAGE by listening and sharing.
Live CURIOUSLY to learn constantly.
Community Resource Specialist Summary:
The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication.
Responsibilities:
Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers.
Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds.
Identifies and reflects the feelings of callers in crisis.
Assesses the clients' needs or situation using pertinent questions and the principles of active listening.
Advocates for clients when appropriate.
Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community.
Records clients' information into the call center database and provide referrals to the appropriate resources as needed.
Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met.
Completes assessments for clients in high-risk situations.
Accesses the 2-1-1 database for resources and appropriately refer clients.
Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs.
Maintains an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards.
Completes all training for new programs and services related to 2-1-1 and provide feedback as needed.
Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Required Skills and Abilities:
High level of professionalism, confidentiality and capacity to work independently.
High level of written and verbal communication skills with attention to detail and organization.
Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
Ability to work alternative schedules and demonstrate flexibility in times of disaster.
Engage in and maintain knowledge of UWM programs and strategies.
Proactive in engaging in or seeking out self-learning opportunities.
Ability to work effectively as a team member and assist other staff members willingly.
English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers.
Knowledge of MS Office Outlook, Excel, Access and Word Processing software.
Education and Experience:
Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services.
A high school diploma or GED is required for this position.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits:
Generous 401(k) Retirement plan
Paid vacation and sick time
Employer-paid life and disability insurance
Professional development assistance
Tuition reimbursement
United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law
.
All Position - Sales, Customer Retentions, Delivery Specialists
Customer service specialist job in Columbus, NE
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer